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5.0 out of 5

"Beautiful, comfortable & luxurious hotel. Will definitely be back! " More

By a verified traveller on Tue 16 Jul 2019

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Hotel Description

DoubleTree by Hilton Hotel Johor Bahru puts you in the heart of Johor Bahru, within just a 10-minute stroll of popular attractions like Johor Bahru City Square and Komtar JBCC. Highlights at this hotel include 3 restaurants, a full-service spa, and an outdoor swimming pool.

You can enjoy LED TVs with DVD players, and all 333 rooms feature WiFi, coffee/tea makers, and free bottled water. Minibars provide refreshments, and 24-hour room service makes dining in an option. Nice touches to enhance your stay include rainfall showerheads and bathrobes, while pillow menus invite a good night's rest. Additionally, safes, hair dryers, and phones are available.

A relaxing visit to Crystal Leaf Beauty can include deep-tissue massages and hot stone massages. The restaurant, Makan Kitchen, serves local cuisine and is open for breakfast, lunch, and dinner. Axis Lounge is the hotel's own lobby lounge, serving drinks along with light fare. Enjoy the 24-hour fitness center, spa tub, steam room, and pool loungers. 14096 square feet (1310 square meters) of event facilities include a conference center, and other business amenities include a 24-hour business center and limo/town car service. Other amenities include free WiFi in public areas, a coffee shop/café, and a snack bar/deli. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also valet parking, along with the convenience of an airport shuttle.

With a stay at this 4-star Central District hotel, you'll be 4.5 km (2.8 mi) from KSL City Mall and 4.8 km (3 mi) from Danga Bay.

Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max
AU$67* Per night/room 28 Sep. - 29 Sep.

Executive Room, 1 King Bed

Bed Count 1 King Bed Maximum Occupancy 3 Max

Suite, 1 Bedroom

Bed Count 1 King Bed Maximum Occupancy 3 Max

Room, 2 Double Beds, Accessible

Bed Count 2 Full Beds Maximum Occupancy 3 Max

Deluxe Room, 2 Double Beds

Bed Count 2 Full Beds Maximum Occupancy 3 Max

King Room, Room, 1 King Bed, Accessible

Bed Count 1 King Bed Maximum Occupancy 2 Max

DoubleTree by Hilton Hotel Johor Bahru ratings based on 6 Verified Reviews

Review Summary
5.0 out of 5 5.0 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 5.0 out of 5.0

Guest reviews for DoubleTree by Hilton Hotel Johor Bahru

Everyone (4)
5 out of 5
Beautiful, comfortable & luxurious hotel. Will definitely be back!

Posted by on 16 Jul. 2019

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Comment from Hotel Management

16 Jul. 2019 by Daniel Alcaraz

Dear Valued Guest, Thank you for leaving us with a great rating and review. Glad you've enjoyed your stay with us. I hope to welcome you back to DoubleTree by Hilton Johor Bahru again soon. Sincerely, Daniel Alcaraz General Manager

5 out of 5
We have not stayed at a hotel that is more well run than this. The staff were amazing. We felt like we were staying with friends. Breakfast is a treat and the staff were warm and attentive. The concierges were a wealth of knowledge and made our stay even more enjoyable. This warmth is backed up by modern facilities presented stylishly. 6 out of 5 stars for Double Tree Hilton JB.

Posted by on 13 May 2019

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Comment from Hotel Management

14 May 2019 by Daniel Alcaraz

Dear Valued Guest, Thank you for leaving us with a great review. I am pleased to hear that you have enjoyed your stay with us and that you were impressed by the various aspects of our hotel. Thrilled to note that our team members have also left a positive impact on your stay. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru again soon. Sincerely, Daniel Alcaraz General Manager

5 out of 5
Wonderful staff - especially pasta chef in Tosca restaurant. Also Thankyou to the friendliness of Paiya in downstairs restaurant.

Posted by , from New zealand on 15 Oct. 2018

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Comment from Hotel Management

16 Oct. 2018 by Daniel Alcaraz

Dear Rachel, Thank you for leaving us with a great review. I am delighted to note that you have enjoyed your stay with us and that our team members have left a positive impact on your stay. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru again soon. Sincerely, Daniel Alcaraz General Manager

5 out of 5

Excellent staff.great food

Couldn't fault it great place.very nice staff.good value

Posted by , from sydney on 22 May 2018

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Comment from Hotel Management

23 May 2018 by Daniel Alcaraz

Dear sue, Thank you for leaving us with a great review. I am pleased to note that you have enjoyed your stay with us and that you were impressed with our team members hospitality. I look forward to welcoming you back to DoubleTree by Hilton Johor Bahru again. Sincerely, Daniel Alcaraz General Manager

5 out of 5

Pleasant Stay

Friendly and helpful staff. comfortable and clean room.

Posted by on 10 Jan. 2017

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5 out of 5

Great staff, great hotel

Tammie of reception and the rest of the concierge staff were excellent. Rendered great service. The free warm cookies and bottles of water at reception were awesome. The room was nice and clean except we found the bed not too comfy. Will recommend to friends who are planning to visit Johor Bahru.

Posted by , from Australia on 29 Dec. 2016

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About the DoubleTree by Hilton Hotel Johor Bahru

Location 12 Jalan Ngee Heng, Johor Bahru, Johor 80000

Property Features

DoubleTree by Hilton Hotel Johor Bahru offers its guests a full-service spa, an outdoor pool, and a spa tub. There are 3 restaurants on site, as well as a coffee shop/café and a snack bar/deli. You can enjoy a drink at one of the bars, which include a poolside bar and a bar/lounge. WiFi and wired Internet are free in public spaces. A 24-hour business center and limo/town car service are available. Event space at this hotel measures 14096 square feet (1310 square meters) and includes a conference center. A 24-hour fitness center, a steam room, and a terrace are also featured at the business-friendly DoubleTree by Hilton Hotel Johor Bahru. An airport shuttle (available 24 hours) and an area shuttle are available for a fee. For a fee, parking is available. A complete renovation of DoubleTree by Hilton Hotel Johor Bahru was completed in 2014. Smoking is allowed in designated areas at this 4-star Johor Bahru hotel.

  • 333 guestrooms or units
  • 17 levels
  • 3 dining venues
  • 14096 sq ft of conference space
  • 1310 sq m of conference space
  • Built in 2014
  • Bar by the pool
  • Bar or lounge
  • Coffee shop
  • Deli
  • Beach lounge chairs
  • Poolside lounge chairs
  • Business center (24 hours)
  • Conference center
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Convenience store
  • Terrace
  • Newspapers in lobby (free)
  • Bellhop
  • Elevator
  • Smoking in designated areas

Family Friendly Amenities

  • Family property
  • Outdoor pool
  • Free WiFi
  • Grocery/convenience store
  • Snack bar/deli
  • Laundry facilities
  • Free cribs/infant beds
  • DVD player

Internet

Available in all rooms: WiFi (surcharge)

Available in some public areas: Free WiFi , Free wired Internet

Parking

Self parking (surcharge) , Valet parking (surcharge) , RV, bus, truck parking

Transport

  • Airport: Johor Bahru (JHB-Senai Intl.) (29.1 km / 18.1 mi)
  • Train station: JB Sentral (4.6 km / 2.8 mi)
  • Property shuttles: Airport shuttle and area shuttle
  • Parking: Valet parking and self parking available for a surcharge

Room Amenities

DoubleTree by Hilton Hotel Johor Bahru offers 333 accommodations with DVD players and minibars. A pillow menu is available. LED televisions are featured in guestrooms. Bathrooms include showers with rainfall showerheads, bathrobes, slippers, and designer toiletries. In-room wireless Internet access is available for a surcharge. Business-friendly amenities include desks, laptop-compatible safes, and phones. Additionally, rooms include safes and complimentary bottled water. Housekeeping is provided daily.

  • Minibar
  • In-room dining (24 hours)
  • LED television
  • Premium channels
  • DVD player
  • Coffee maker
  • Pillow options
  • Shower
  • Rainfall showerhead
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Designer toiletries
  • Bidet
  • Telephone
  • Desk
  • Blackout drapes
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Makan Kitchen - This restaurant specializes in local cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

Tosca - This poolside restaurant specializes in Italian cuisine and serves brunch, lunch, and dinner. Guests can order drinks at the bar and enjoy alfresco dining (weather permitting). A children's menu is available. Reservations are required. Open daily.

Axis Lounge - This lobby lounge specializes in international cuisine and serves light fare only. Open daily.

The Food Store - This restaurant specializes in international cuisine and serves breakfast, lunch, dinner, and light fare. Guests can enjoy alfresco dining (weather permitting). Open daily.

Late night fare is available from 24-hour room service.

Nearby Activities

An outdoor pool and a spa tub are on site. Other recreational amenities include a steam room and a 24-hour fitness center.

Spa Services

  • Hot stone massage
  • Deep tissue massage
  • Sports massage
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

24-hour airport shuttle service is available. Fees may apply. Contact the property in advance to get details.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Airport transportation is offered 24 hours a day. Fees may apply. For details, please contact the property in advance.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children stay free when using existing bedding.
  • Rollaway/extra beds are available for MYR 80.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets and service animals are not allowed at DoubleTree by Hilton Hotel Johor Bahru

Policies

FOR EXECUTIVE LOUNGE ACCESS BOOKINGS ONLY: Smart casual attire is a requirement for Executive Lounge guests. Swimwear, gym attire, bathrobes, and singlets are not permitted. Footwear not including bathroom slippers must be worn at all times. The Club Lounge is reserved for guests 12 years and older. Failure to comply with this dress code may result in refusal of entry.

Outside food that emits a strong odor, including durians and mangosteens, are not permitted on the premises.

Charges for extra guests may apply and vary according to property policy.

A cash deposit or credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system, and a first aid kit in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place.Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F.Social distancing measures are in place; staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer.Contactless check-out is available.Individually-wrapped food options are available for breakfast, lunch, and dinner, and also through room service.Each guestroom is kept vacant for a minimum of 24 hours between bookings.The property affirms that it follows sanitization practices of Safe & Clean (Malaysia) and CleanStay (Hilton) guidelines.

  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Cash or credit card deposit required
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Security system
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Property does not follow sanitisation practices of any association
  • Guests are provided with free hand sanitiser
  • Staffed front desk
  • Social distancing measures are in place
  • Contactless check-in is not available
  • Property follows regional sanitisation guidelines Safe & Clean (Malaysia)
  • Property follows a brand or regulatory agency's sanitisation guidelines CleanStay (Hilton)
  • Property confirms they are implementing enhanced cleaning measures
  • Individually wrapped food options are available
  • Service animals not allowed
  • Individually wrapped food options are available for breakfast
  • Individually wrapped food options are available for lunch
  • Individually wrapped food options are available for dinner
  • Individually wrapped food options are available through room service
  • Debit cards
  • Number of children who can stay for free – 2
  • gap period enforced between guest stays 24 hours

Fees

Guests will be asked to pay the following charges at the property:

  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property beginning July 1, 2021. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MYR 60 per person (approximately)
  • Fee for in-room wireless Internet: MYR 15 per day (rates may vary)
  • Fee for in-room wired Internet: MYR 15 per day (rates may vary)
  • Airport shuttle fee: MYR 130.00 per vehicle (roundtrip)
  • Self parking fee: MYR 10 per night
  • Valet parking fee: MYR 26 per night
  • Late check-out is available for a fee (subject to availability)
  • Rollaway bed fee: MYR 80.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Doubletree Hilton Hotel Johor Bahru
  • Doubletree Hilton Johor Bahru
  • Doubletree Hotel Johor Bahru
  • Doubletree Johor Bahru
  • Hilton Doubletree Johor Bahru
  • Hilton Hotel Johor Bahru
  • Hilton Johor Bahru
  • Hotel Hilton Johor Bahru
  • Johor Bahru Doubletree
  • Johor Bahru Hilton
  • DoubleTree by Hilton Hotel Johor Bahru Hotel
  • DoubleTree by Hilton Hotel Johor Bahru Johor Bahru
  • DoubleTree by Hilton Hotel Johor Bahru Hotel Johor Bahru

You should know

  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Certain facilities might have restricted access. For details, you can contact the property at the number on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.