2/10 Terrible
Idalberto
Travelled with family
18 Mar 2025
I am very surprised that Expedia would allow a hotel like this one to be on their website! There were people hanging out in the parking lot smoking marijuana in cars and bicycles! I felt very unsafe and uncomfortable for me and my family and for the safety of my vehicle. The parking lot was dirty with hundreds of cigarette butts on the ground in the parking lot. It’s no wonder that this hotel offers no refunds. They know that many people like myself will not stay there once they see the condition of the property. Luckily I left and demanded a full refund and the guy at the front desk said he couldn’t give me one and I had to contact Expedia. I contacted Expedia and filed a complaint. I have never experienced anything like this before in all the years I have been booking with Expedia. This experience has caused me to lose trust booking with Expedia. I had to find another hotel and did not book it through Expedia based on the experience I had with Stayable Jacksonville West! Never again will I ever consider staying at this Hotel or recommending it to anyone! Unfortunately I didn’t read all the negative reviews of this hotel until after I decided to cancel my reservation. Thank you Expedia for giving me and my family the worst night of my life in this unsafe hotel!!! Never again will I book a hotel that doesn’t offer refunds. This nightmare for me ended quickly when I refused to stay there and thank God that I did. I don’t believe that my vehicle would be safe!