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Crowne Plaza Istanbul - Old City by IHG

5.0 star property
Luxury hotel with full-service spa and health club

Photo gallery for Crowne Plaza Istanbul - Old City by IHG

Exterior
Bar (on property)
Interior
Indoor pool
1 bedroom, premium bedding, minibar, in-room safe

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Pool
  • Pet-friendly
The current price is AU$217
includes taxes & fees
13 July - 14 July

Explore the area

Map
Balabanaga Mahallesi, Fethibe, Laleli-Fatih, Istanbul, Istanbul, 34134
  • Grand Bazaar
    ‪10 min walk‬
  • Sultanahmet Square
    ‪18 min walk‬
  • Blue Mosque
    ‪4 min drive‬
  • Istanbul (IST)
    ‪37 min drive‬

Room options

View all photos for Premium Room, 2 Single Beds, Smoking, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Single Beds, Smoking, Club lounge access

8.0 out of 10
Very good
(5 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Suite, 1 Bedroom, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Suite, 1 Bedroom, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 88 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room

1 bedroom, premium bedding, minibar, in-room safe

Premium Room

8.4 out of 10
Very good
(8 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 24 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 2 Single Beds, Non Smoking, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 2 Single Beds, Non Smoking, Club lounge access

7.8 out of 10
Good
(9 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Standard Room

1 bedroom, premium bedding, minibar, in-room safe

Standard Room

8.0 out of 10
Very good
(57 reviews)

Highlights

Soundproofed
Air conditioning
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
Blackout curtains
  • 18 sq m
  • Sleeps 2
  • 1 Single Bed

View all photos for Premium Room, 1 King Bed, Non Smoking, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Non Smoking, Club lounge access

8.4 out of 10
Very good
(7 reviews)

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Non Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Non Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

Suite, 1 Bedroom, Non Smoking

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Smoking, Club lounge access

1 bedroom, premium bedding, minibar, in-room safe

Premium Room, 1 King Bed, Smoking, Club lounge access

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 31 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Junior Suite, 1 King Bed, Smoking

1 bedroom, premium bedding, minibar, in-room safe

Junior Suite, 1 King Bed, Smoking

Highlights

Soundproofed
Air conditioning
Club Lounge
Free cots/infant beds
LCD TV
Pillow menu
Separate bedroom
Premium bedding
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Istanbul

A luxury stay in the heart of Istanbul awaits you at Crowne Plaza Istanbul - Old City by IHG. You'll be 0.8 km (0.5 mi) from Grand Bazaar and 1.7 km (1.1 mi) from Sultanahmet Square. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A relaxing day at Navitas Spa & Wellness can include massages, detox wraps and body scrubs along with aromatherapy and thalassotherapy. The restaurant, Casa Mia Cuisine, is open for breakfast, brunch, lunch and dinner. Abre Bar is the hotel's own bar. Enjoy the gym, Turkish bath/hammam and sauna. 1507 square feet (140 square metres) of event facilities include 3 meeting rooms and conference space, and other business amenities include a business centre and limo/town car service. Additionally, you'll find free Wi-Fi in public areas, a free manager's reception and a coffee shop/cafe. Buffet breakfast is available daily between 7:30 AM and 11:30 AM. There's also valet parking, along with the convenience of a free bus station shuttle. .Attractions within a 30-minute walk of this 5-property class Istanbul City Center hotel include Hagia Sophia and Blue Mosque.

What's nearby

  • Grand Bazaar - 10 min walk - 0.9 km
  • Sultanahmet Square - 18 min walk - 1.6 km
  • Blue Mosque - 4 min drive - 3.0 km
  • Hagia Sophia - 4 min drive - 3.4 km
  • Galata Tower - 4 min drive - 3.0 km

Getting around

  • Laleli-University Station - 2 min walk
  • Vezneciler Subway Station - 6 min walk
  • Sabiha Gokcen International Airport (SAW) - 63 min drive

Restaurants

  • ‪Angels - ‬2 min walk
  • ‪Hacı Bozan Oğulları - ‬2 min walk
  • ‪Gaziantepli Çavuşoğlu - ‬1 min walk
  • ‪Laleli Galeria - ‬2 min walk
  • ‪Kılıç Restaurant - ‬3 min walk

About this property

Crowne Plaza Istanbul - Old City by IHG

Luxury hotel with full-service spa and health club
Crowne Plaza Istanbul - Old City by IHG offers its guests a full-service spa, an indoor pool, and a health club. There's a restaurant on site, as well as a coffee shop/cafe and a snack bar/deli. You can enjoy a drink at the bar/lounge. A free manager's reception is offered daily. A computer station is on site and WiFi is free in public spaces.

Business amenities include a business centre, 3 meeting rooms, and coworking spaces. Event space at this hotel measures 1507 square feet (140 square metres) and includes conference space. A sauna, spa services, and multilingual staff are also featured at the luxury Crowne Plaza Istanbul - Old City by IHG. An airport shuttle (available 24 hours), a ferry terminal shuttle and a train station drop-off service are available for a fee. For a fee, parking is available.

Smoking is allowed in designated areas at this 5-star Istanbul hotel.

  • 257 guestrooms or units
  • 4 levels
  • 4 buildings
  • 1507 sq ft of conference space
  • 140 sq. m of conference space
  • Built in 1922
  • Manager's reception (free)
  • Deli
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • On-site shopping
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Coffee shop
  • Dining venue
Crowne Plaza Istanbul - Old City by IHG offers 257 air-conditioned accommodations with minibars and a safe. Beds feature premium bedding. A pillow menu is available. 54-inch LCD televisions come with premium satellite channels. Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Navitas Spa & Wellness has 3 treatment rooms, including rooms for couples. Services include facials, body scrubs, detox wraps and body treatments. A variety of treatment therapies are provided, including aromatherapy and thalassotherapy. The spa is equipped with a sauna, a steam room and Turkish bath/hammam.

The spa is open daily. Children under 13 years old are not allowed in the spa without adult supervision.

Languages

Arabic, English, German, Indonesian, Malay, Russian, Spanish, Turkish

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour return airport shuttle on request for a surcharge
  • 24-hour train station pick-up and drop-off shuttle (surcharge)
  • Free bus station shuttle
  • Ferry terminal shuttle (surcharge)
  • Shopping centre shuttle (surcharge)
  • Limo/town car service
  • Parking on site (EUR 25 per day)
  • Valet parking on site (EUR 25 per day)
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily buffet breakfast available 7:30 AM to 11:30 AM for a fee: EUR 25 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Free daily manager's reception
  • Hosted evening meal available daily for a fee of EUR 49; reservation required
  • Snack bar/deli

Restaurants on site

  • Abre Bar
  • Casa Mia Cuisine
  • Laph Coffee

Things to do

  • Designer stores
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Shopping
  • Steam room

Family friendly

  • Children's books
  • Free cot
  • Highchair
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)
  • Snack bar/deli
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Guidebooks
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,507 square feet of conference space
  • 3 meeting rooms
  • Business centre
  • Computer station
  • Coworking space

Full-service spa

  • 3 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Couples treatment rooms
  • Detox wraps
  • Facials
  • Massage
  • Sauna
  • Spa open daily
  • Steam room
  • Thalassotherapy
  • Turkish bath

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Accessible bus station shuttle
  • Accessible shuttle
  • Accessible train station shuttle
  • Bathroom emergency pull cord
  • Braille/raised signage
  • Front entrance ramp
  • Handrails in hallways
  • Handrails in stairways
  • Hospital bed
  • Lift (60 centimetre wide door)
  • Pool access ramp on site
  • Valet for wheelchair-equipped vehicles
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking
  • Wheelchairs on site

More

  • 100% renewable energy
  • 4 buildings
  • 4 floors
  • Annual offsets purchased for at least 10% of carbon footprint
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Built in 1922
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local artist showcase
  • No plastic coffee stirrers
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Traditional architecture
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Pillow menu
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 54-inch LCD TV with premium satellite channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Minibar
  • Tea bags/instant coffee

More

  • Air conditioning
  • Cleaning products are eco-friendly
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Recycling
  • Reusable coffee/tea filters
  • Safe
  • Soundproofed rooms

Policies

Check-in

Check-in start time: 2 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before 11:30 AM
Contactless check-out

Special check-in instructions

This property offers transfers from the ferry terminal, airport and train station (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Guests booked in breakfast included rate plans receive breakfast for up to 2 adults who are sharing a guestroom. Breakfast fees apply for additional guests.
Guests booked in dinner included rate plans receive dinner for up to 2 adults who are sharing a guestroom. Dinner fees apply for additional guests.

Access methods

Staffed front desk

Pets

  • Pets: EUR 50 per pet (varies based on length of stay)
  • Only dogs and cats are allowed
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 6 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for EUR 35.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately EUR 25 per person
  • Airport shuttle fee: EUR 60 per room (one-way)
  • Self-parking fee: EUR 25 per day
  • Valet parking fee: EUR 25 per day
  • Pet fee: EUR 50 per pet (varies based on length of stay)
  • Service animals are exempt from fees
  • Rollaway bed fee: EUR 35.0 per night
  • Hosted evening meal: EUR 49

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
This property uses eco-friendly cleaning products
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards
This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Eurocard and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. This property uses eco-friendly cleaning products. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit and window guards in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Clean Promise (IHG) guidelines.

Property Registration Number 2539

We should mention

  • Pool access available from 7:30 AM to 10:00 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • One child aged 6 years old or younger stays free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Crowne Plaza Istanbul City
Crowne Plaza Istanbul Old City
Crowne Plaza Old
Crowne Plaza Old Hotel Istanbul City
Crowne Plaza Istanbul Old City Hotel Istanbul
Wyndham Istanbul Old City Hotel
Wyndham Old City Hotel
Crowne Plaza Istanbul Old City Hotel
Wyndham Old City
Istanbul Old City
Crowne Plaza Old City Hotel
Crowne Plaza Old City
Crowne Plaza Istanbul Old City
Crowne Plaza Istanbul Old City an IHG Hotel
Crowne Plaza Istanbul - Old City by IHG Hotel
Crowne Plaza Istanbul - Old City by IHG Istanbul
Crowne Plaza Istanbul - Old City by IHG Hotel Istanbul

Frequently asked questions

What is the cancellation policy at Crowne Plaza Istanbul - Old City by IHG?

Crowne Plaza Istanbul - Old City by IHG offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Crowne Plaza Istanbul - Old City by IHG?

As of 5 July 2025, prices found for a 1-night stay for 2 adults at Crowne Plaza Istanbul - Old City by IHG on 13 July 2025 start from AU$217.31, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Crowne Plaza Istanbul - Old City by IHG?

Yep, Crowne Plaza Istanbul - Old City by IHG has a self car park for EUR 25 per day.

Are there any beaches close to Crowne Plaza Istanbul - Old City by IHG?

The closest beach to Crowne Plaza Istanbul - Old City by IHG is Florya Beach (14.7 km).

Is there a spa on site at Crowne Plaza Istanbul - Old City by IHG?

Yep, Navitas Spa & Wellness is available for guests. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body scrubs and facials.

Does Crowne Plaza Istanbul - Old City by IHG have a pool?

Crowne Plaza Istanbul - Old City by IHG has an indoor pool. The pool is open 7:30 AM to 10:00 PM.

What luxury perks are available at Crowne Plaza Istanbul - Old City by IHG?

Crowne Plaza Istanbul - Old City by IHG features a full-service spa, a health club and an indoor pool. All guestrooms come with premium bedding and 24-hour room service.

What makes Crowne Plaza Istanbul - Old City by IHG a romantic place to stay?

Couples spa treatments and couples dining, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Crowne Plaza Istanbul - Old City by IHG.

Is Crowne Plaza Istanbul - Old City by IHG family-friendly?

You bet! With amenities such as laundry facilities and a deli, as well as highchairs and children's books in the guestrooms, it's no surprise that Crowne Plaza Istanbul - Old City by IHG is a hit with families.

Does Crowne Plaza Istanbul - Old City by IHG serve breakfast?

You bet, buffet breakfast is served daily between 7:30 AM and 11:30 AM.

Is there a free airport shuttle available at Crowne Plaza Istanbul - Old City by IHG?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Crowne Plaza Istanbul - Old City by IHG?

Yep, they've got a lounge bar and an onsite restaurant that serves breakfast, brunch, lunch and dinner.

What time are check-in & check-out at Crowne Plaza Istanbul - Old City by IHG?

Check-in begins at 2 PM. Check-out time is 11:30 AM.

Crowne Plaza Istanbul - Old City by IHG Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 444 out of 1000 reviews
Rating 8 - Good. 249 out of 1000 reviews
Rating 6 - Okay. 146 out of 1000 reviews
Rating 4 - Poor. 67 out of 1000 reviews
Rating 2 - Terrible. 94 out of 1000 reviews

8.2/10

Cleanliness

8.0/10

Staff & service

7.8/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Old city Istanbul

We enjoyed our 5 night stay. The location is great for old city tourist attractions. 10 minutes walk to grand bazaar. We used the tram for Bosphorus and Taksim area. The hotel room well equipped and serviced. Staff friendly and helpful. Breakfast caters for global guests.something for everybody. Coffee machines in high demand. My only complaint. We were at front on first floor. Street noise.
Stayed 5 nights in Mar 2025

10/10 Excellent

Kim

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort

Excellent

The stay was excellent. Fatima organised everything to run smoothly from the transfer taxi to the trips and how to get around in Istanbul. Thank you!
Stayed 4 nights in Mar 2025

2/10 Terrible

Sal

Stayed 6 nights in Feb 2025

10/10 Excellent

Elizabeth

Business traveller
Liked: Property conditions & facilities, room comfort

Good business hotel

Very friendly staff, good amenities.
Stayed 3 nights in Mar 2025

10/10 Excellent

Jonathan

Stayed 2 nights in Feb 2025

10/10 Excellent

Ashwin

Stayed 3 nights in Feb 2025

10/10 Excellent

Mariam

Liked: Cleanliness, staff & service, property conditions & facilities
Luxurious
Stayed 4 nights in Feb 2025

4/10 Poor

Noshina

Stayed 4 nights in Feb 2025

10/10 Excellent

Semih

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2025

8/10 Good

Navneet

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Feb 2025

10/10 Excellent

HYREDIN HASSEN

Stayed 1 night in Feb 2025

10/10 Excellent

Diana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is very good I’m recommend. Thank you for your services and your hospitality.
Stayed 3 nights in Feb 2025

10/10 Excellent

galina, Kirkland

Business traveller
Liked: Cleanliness, amenities
Amazing place!!!
Stayed 3 nights in Feb 2025

10/10 Excellent

talha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

my new favorite hotel in Istanbul

Location !!! Sercice !!! One of the rather big rooms i stayed in when visited istanbul Near a mosque Breakfast kept me going for the day
Stayed 6 nights in Jan 2025

10/10 Excellent

Furkatjon

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 5 nights in Dec 2024

6/10 Okay

Mohsin

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Hotel is in a very good location and clean but the staff need training. Very poor management and staff very unprofessional. We had bought lunch from outside and thought we'll take it into the dining room as it was 4pm, which was empty, and they only serve breakfast in the dining room so it wasnt like there where other guests going to come. Rude staff came and told us we either take it to our room or eat in reception. We then moved our lunch half way through the meal to reception where all the staff where gawking and whispering to one another. I usually stay in hilton brand hotels but thought id gice IHG a try but never again. Pool and facilties are good but as i said staff need training. The above wasnt the only situation we had with staff.

10/10 Excellent

Fatemah

Stayed 2 nights in Nov 2024

10/10 Excellent

Michael

Stayed 1 night in Nov 2024

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2024

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities

Great but dated

Great building. Great location. Great staff. Extremely safe and wonderful to have facilities in the building. Rooms esp bathrooms are dated and would not call it five star
Stayed 2 nights in Dec 2024

10/10 Excellent

preet

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff has been excellent
Stayed 3 nights in Dec 2024

6/10 Okay

Rajinder

Travelled with family
VERY dated property did not feel 5* more so 3-4*. The rooms were definitely not soundproof / Cleaning was erratic probably due to inexperienced staff / extras were not replenished to an 5* standard ( no gowns or toiletries) and lifts did not work most days. BUT Excellent location for shopping etc. Breakfast was a bonus. Staff were great and very attentive. Wanted a 5* experience so next time we will probably stay somewhere else.
Stayed 5 nights in Nov 2024

10/10 Excellent

Rajesh

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and a good location
Stayed 5 nights in Nov 2024

10/10 Excellent

Harvinder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful. House keeping was top notch. Where my room was located i could hear people from the outside and every morning i could hear the delivery lorries beeping. Something they cant control was road work at the front of hotel. It's not management it's municipality. Other than that one week stayed was very pleasant. I would definitely recommend it.
Stayed 2 nights in Nov 2024

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were really friendly & helpful making sure you got the most from the stay
Stayed 3 nights in Nov 2024