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Hotel Masam

2.5 star property

Photo gallery for Hotel Masam

Reception
Standard Room, 1 Queen Bed, Private Bathroom, Ground Floor | Living area
Free WiFi, bed sheets
Exterior
Living area

Reviews

7.8 out of 10
Good

Popular amenities

  • Free Wi-Fi
  • Housekeeping

Explore the area

View map
11 Miguel Hidalgo Centro - Supmza. 001, Isla Mujeres, QROO, 77400
  • Place, Miguel Hidalgo
    ‪1 min walk‬
  • Place, Isla Mujeres Cemetery
    ‪5 min walk‬
  • Place, North Beach
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪82 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

Standard Room, 1 Queen Bed

10.0 out of 10
Exceptional
(1 review)
  • Sleeps 2
  • 1 Queen Bed
  • Free Wi-Fi

View all photos for Economy Triple Room

Economy Triple Room

Economy Triple Room

  • Sleeps 3
  • 1 Queen Bed and 1 Single Bed
  • Free Wi-Fi

About the area

Isla Mujeres

At Hotel Masam you'll be within just a 10-minute stroll of popular attractions like Isla Mujeres Ferry Terminal and North Beach. Highlights at this Colonial hotel include free in-room WiFi. .This hotel has free WiFi in public areas, a rooftop terrace and concierge services. Other amenities include wedding services, luggage storage and a reception hall. .Attractions within a 10-minute drive of this Centro - Supmza 001 hotel include West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Punta Sur.

What's nearby

  • Miguel Hidalgo - 1 min walk - 0.0 km
  • beach near Centro - 3 min walk - 0.3 km
  • Parador Fotográfico - 3 min walk - 0.3 km
  • Isla Mujeres Cemetery - 5 min walk - 0.4 km
  • North Beach - 5 min walk - 0.4 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 114 min drive

Restaurants

  • ‪Luna Grill - ‬2 min walk
  • ‪El Patio - ‬1 min walk
  • ‪Sonny's Pizza - ‬2 min walk
  • ‪Los Mariscos De Humo - ‬1 min walk
  • ‪Al Natural - ‬1 min walk

About this property

Hotel Masam

Hotel Masam offers its guests a rooftop terrace, tour/ticket assistance, and concierge services. Public spaces have free WiFi.

Smoking is allowed in designated areas at this Colonial Isla Mujeres hotel.

  • 1 building
  • 14 guestrooms or units
  • 2 levels
  • Built in 2000
  • Terrace on the roof
  • Towels for the beach
  • Front desk (limited hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Smoking in designated areas
Hotel Masam offers 14 accommodations with air conditioning. Guests can surf the web using the complimentary wireless Internet access (speed: 25+ Mbps). Bathrooms include a bath. Housekeeping is offered on a daily basis and change of bedsheets can be requested. Housekeeping is provided once per stay.

Similar properties

2 outdoor pools, open 8:00 AM to 8:00 PM, pool umbrellas, pool loungers
The Mint Resort Isla Mujeres
Centro - Supmza 001
  • Pool
  • Spa
  • Kids’ pool
  • Parking included
4.2 out of 5, Very good, 779 reviews
The price is AU$186
includes taxes & fees
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The Mint Resort Isla Mujeres

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Conveniences

  • Limited-hour front desk
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Concierge services
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach towels
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 3 steps to reach entrance
  • No lift
  • Smooth flooring in room
  • Tile flooring in public areas
  • Well-lit path to entrance

More

  • 1 building
  • 2 floors
  • Built in 2000
  • Colonial architecture
  • Designated smoking areas (fines apply)
  • Reception hall

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub
  • Private bathroom
  • Soap
  • Toilet paper
  • Towels provided

More

  • Air conditioning
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:00 PM
Late check-in subject to availability

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Late check-out fee: MXN 300

Special check-in instructions

The front desk is open daily from 9:00 AM - 9:00 PM
Guests must contact the property in advance for check-in instructions; front desk staffed during limited hours
To make arrangements for check-in please contact the property at least 24 hours before arrival using the information on the booking confirmation
If you are planning to arrive after 3:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets and service animals are not allowed at Hotel Masam

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Late check-out fee: MXN 300 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a private host, not a professional engaged in trade or business. No on-site parking is available. This property accepts Visa, Mastercard, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Sayil Hotel
Hotel Masam Hotel
SAYIL HOTEL BOUTIQUE
Hotel Masam Isla Mujeres
Hotel Masam Hotel Isla Mujeres

Frequently asked questions

Are there any beaches close to Hotel Masam?

Yep, Hotel Masam is a short 7-minute walk from North Beach.

Does Hotel Masam have a waterslide?

No, there is no waterslide at Hotel Masam, but Garrafon Natural Reef Park is a short 16-minute walk away.

Is there a free airport shuttle available at Hotel Masam?

No, Hotel Masam does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Masam?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel Masam?

No, pets and service animals are not allowed.

Hotel Masam Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 31 out of 77 reviews
Rating 8 - Good. 19 out of 77 reviews
Rating 6 - Okay. 16 out of 77 reviews
Rating 4 - Poor. 6 out of 77 reviews
Rating 2 - Terrible. 5 out of 77 reviews

8.2/10

Cleanliness

8.6/10

Staff & service

7.4/10

Amenities

7.6/10

Property conditions & facilities

Reviews

Verified

8/10 Good

LIGIA

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amazing staff
Stayed 1 night in Sep 2022
Verified

10/10 Excellent

Juan

Liked: Staff & service
Disliked: Property conditions & facilities
Great location, hotel is in ok condition
Stayed 3 nights in Jul 2024
Verified

8/10 Good

Joanna

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location especially for a solo traveler
Stayed 7 nights in Apr 2023
Verified

8/10 Good

Andres

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 1 night in Sep 2022
Verified

8/10 Good

William

Liked: Staff & service, property conditions & facilities
Staff was very helpful and GREAT LOCATION. Mattresses could use an upgrade but would stay here again.
Stayed 3 nights in Jun 2022
Verified

10/10 Excellent

Javier

Liked: Cleanliness, staff & service, property conditions & facilities
Clean, friendly, comfortable
Stayed 4 nights in May 2023
Verified

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Found this hotel in downtown Isla Mujeres on the Main Street with all the restaurants. It’s just a few minutes from Playa Norte, one of the nicest beaches on the planet! The staff were very friendly and the room was clean and quiet. For the price, it would be hard to find anything better!
Stayed 1 night in Jul 2024
Verified

6/10 Okay

peter

Liked: Cleanliness
On the main strip, 5 min walk to playa norte & ferry terminal. no frills, large room, nice bed, good ac & location..could improve bedsheet stains, water pressure & heat.
Stayed 4 nights in May 2024
Verified

10/10 Excellent

Aleksandr

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super!
Stayed 1 night in May 2024
Verified

8/10 Good

Lorie

Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
Very basic hotel! It’s good if you’re only there to sleep anyways! Very clean!
Stayed 1 night in Mar 2023
Verified

4/10 Poor

Stephan

Disliked: Property conditions & facilities
There was no hot water. Wifi was terrible. It had a great location and very comfortable bed. Also, while the cost was supposedly $60 per night, the taxes made it $80 per night.
Stayed 5 nights in Nov 2023
Verified

8/10 Good

Monique

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room is super basic but it has good air conditioning a good TV you're in the heart of the main street with all of the restaurants shops and bars and a less than 5 minute walk to the beach. It also feel safe because of the two sense of doors you have to enter before getting into the hotel. But this is super basic room no other frills but you don't need them if you enjoy the beach and being outside.
Stayed 7 nights in Feb 2023
Verified

8/10 Good

Erin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Water problems is all, but if you’re adaptable don’t worry:)
Stayed 9 nights in Feb 2023
Verified

4/10 Poor

Cecilia

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Maintenance issues - only hot water
Stayed 1 night in Feb 2023
Verified

6/10 Okay

Verified traveller

Average for 1 night

Central location, but we had a hard time finding the hotel as it shows a different address when you search on Google map. Our room didn't have any windows; as a result it had damp smell. Shower has a curtain and didn't seem super clean and it was out of fashion. There is a terrace on the second floor with chairs, which was a nice touch, but the area can be improved. Overall, it's not a bad place to stay for one night.
Stayed 1 night in Mar 2024
Verified

6/10 Okay

Tayse Cristina

Disliked: Cleanliness, property conditions & facilities, room comfort

NO GO UNTIL FURTHER NOTICE

We had a terrible experience at this hotel, rated as 8 but shouldn’t be even listed as the basic is not there, you can see by the pictures. They need a proper restructure and cleanning trough out the property, we moved from one bad for another worse, no hot water, no cleanning and from our property We could ear the other customers complaining and had the same experience as us. Mold, hair, dirty sheets, and screaming by the employees. could be a excelent property in the heart of isla mujer but need a bit more attention, the lady who receive us was very nice but was just that.
Dust
Mold
No care
Dirty floor
Stayed 1 night in Dec 2022
Verified

2/10 Terrible

CARMEN

El hotel que reservé está cerrado no habilitado
Stayed 1 night in Dec 2024
Verified

8/10 Good

Alfonso

Liked: Staff & service, amenities
Está bien Bien servixiio
Stayed 1 night in Jun 2024
Verified

10/10 Excellent

Clara Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Sobre todo el muchacho que atiende
Stayed 1 night in May 2024
Verified

10/10 Excellent

Aide

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Me gusto la atención del personal, esta limpio, hay agua caliente y la cama es cómoda, cerca de restaurantes. Me gusto todo.
Stayed 1 night in May 2024
Verified

10/10 Excellent

Tadeu

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para hospedarse, de facil acceso y ubicado en la calle de restaurantes en la isla
Stayed 2 nights in May 2024
Verified

10/10 Excellent

MARIA EUGENIA

Liked: Cleanliness, staff & service, property conditions & facilities
El hotel es pequeño y sencillo pero tiene una súper ubicación, estás en el centro de todo en la calle principal de restaurantes y tiendas. Súper cerca de la playa norte y también del puerto marítimo, me encantó su ubicacion!
Stayed 1 night in Jan 2024
Verified

6/10 Okay

Raúl José

Liked: Cleanliness, staff & service, property conditions & facilities
Buena ubicación, cerca del centro y de la playa. Buena atención del personal. La TV no cuenta con servicio de cable (no se utilizó), no cuenta con sillas y mesa de trabajo, se sienten los resortes de la cama.
Stayed 2 nights in Apr 2023
Verified

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Excelente

Muy buen ubicado. Nos han atendido muy bien! Lo recomiendo
Stayed 1 night in Apr 2023
Verified

10/10 Excellent

Eduardo Sandoval

Liked: Cleanliness, staff & service, property conditions & facilities
Todo muy bien, el personal muy amable, solo las regaderas no sirven del todo bien, hacen mucho ruido