Wotif Verified Review
5 / 5
Great stay. Clean, modern property with nice rooms. The casino side was fun and had plenty of options.
We only had one issue and that was our remote controller batteries were dead so we couldnt turn the tv off to go to bed (could not reach tv buttons due to how it was mounted). My husband went to front desk to ask for new batteries/some sort of solution and multiple people told him where to go to buy his own batteries or that someone would come help in the morning.
It was a little annoying considering we were there for one night only and nobody seemed very concerned with our issue.
After like 10 minutes of messing with remote/trying to use batteries from our own toothbrushes and stuff we finally got the tv off. 10 minutes after that someone showed up to help but we were all set.
Would still stay again but we thought the response to this issue could have been much better.
A verified traveller stayed at Monarch Casino Resort Spa Black Hawk
Monarch Casino Resort Spa Black Hawk