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Palace Inn and Suites - Willowbrook Mall

2.5 star property

Photo gallery for Palace Inn and Suites - Willowbrook Mall

Spa
Exterior
Desk, iron/ironing board, cots/infant beds, free WiFi
Fridge, microwave
Interior

Reviews

6.0 out of 10

Popular amenities

  • Breakfast included
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
12951 Willow Centre Drive, Houston, TX, 77069
  • Place, Stone Moves Indoor Rock Climbing
    ‪3 min walk‬
  • Place, Willowbrook Mall
    ‪8 min walk‬
  • Place, Champions Golf Club
    ‪4 min drive‬
  • Airport, Houston, TX (IAH-George Bush Intercontinental)
    ‪21 min drive‬

Room options

View all photos for Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 3
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Non Smoking, Kitchenette

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 2 Queen Beds, Non Smoking, Kitchenette

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Smoking, Refrigerator & Microwave

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 1 King Bed, Smoking, Refrigerator & Microwave

  • 33 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Smoking, Kitchenette

Desk, iron/ironing board, cots/infant beds, free WiFi

Room, 2 Queen Beds, Smoking, Kitchenette

  • 33 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

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About the area

Houston

At Palace Inn and Suites - Willowbrook Mall you'll be within just a 10-minute stroll of Stone Moves Indoor Rock Climbing and Willowbrook Mall. Highlights at this hotel include free continental breakfast and free self-parking. .This business-friendly hotel offers free WiFi in public areas, a 24-hour front desk and luggage storage. Added amenities include a vending machine. .Sights within a 30-minute walk of this Houston hotel include Houston Methodist Willowbrook Hospital and Mountasia Houston.

What's nearby

  • Stone Moves Indoor Rock Climbing - 3 min walk - 0.3 km
  • Willowbrook Mall - 8 min walk - 0.7 km
  • Mountasia Houston - 3 min drive - 1.2 km
  • Aerodrome - 4 min drive - 2.6 km
  • Champions Golf Club - 4 min drive - 2.3 km

Getting around

  • Houston Station - 28 min drive
  • George Bush Intercontinental Airport (IAH) - 29 min drive

Restaurants

  • ‪Chick-fil-A - ‬7 min walk
  • ‪In-N-Out Burger - ‬15 min walk
  • ‪Food Court (Willowbrook Mall) - ‬15 min walk
  • ‪Starbucks - ‬15 min walk
  • ‪Portillo's - ‬9 min walk

About this property

Palace Inn and Suites - Willowbrook Mall

Free breakfast is available. Public spaces have free WiFi. Self parking is free.
  • 50 guestrooms or units
  • Continental breakfast (free)
  • Front desk (24 hours)
  • Storage area for luggage
Palace Inn and Suites - Willowbrook Mall offers 50 air-conditioned accommodations with an iron/ironing board and free toiletries. This accommodation offers separate dining areas and includes desks. Fridges and microwaves are provided.

This Houston hotel provides complimentary wireless Internet access. Televisions come with premium digital channels and pay-per-view films. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking available

Food and drink

  • Free continental breakfast

Family friendly

  • Cot (surcharge)
  • In-room microwave
  • In-room refrigerator
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Vending machine

Guest services

  • Housekeeping (daily)

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

Room amenities

Bedroom

  • Cot (surcharge)

Bathroom

  • Free toiletries
  • Towels provided

Entertainment

  • Pay films
  • TV with premium digital channels

Food and drink

  • Microwave
  • Refrigerator
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Iron/ironing board

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 5:30 AM

Check-out

Check-out before 11 AM

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are available for USD 10 per stay.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Crib (infant bed) fee: USD 10 per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover and JCB International.

We should mention

  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.

Property is also known as

Palace Inn Willowbrook Mall

And Suites Willowbrook Mall

Palace Inn Suites Willowbrook Mall

Palace Inn and Suites - Willowbrook Mall Hotel

Palace Inn and Suites - Willowbrook Mall Houston

Palace Inn and Suites - Willowbrook Mall Hotel Houston

Frequently asked questions

What is the cancellation policy at Palace Inn and Suites - Willowbrook Mall?

Palace Inn and Suites - Willowbrook Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Palace Inn and Suites - Willowbrook Mall?

Yep, Palace Inn and Suites - Willowbrook Mall has a free self car park.

Does Palace Inn and Suites - Willowbrook Mall serve breakfast?

You bet, complimentary continental brekkie is on offer at Palace Inn and Suites - Willowbrook Mall.

Is there a free airport shuttle available at Palace Inn and Suites - Willowbrook Mall?

No, Palace Inn and Suites - Willowbrook Mall does not offer an airport shuttle service.

What time are check-in & check-out at Palace Inn and Suites - Willowbrook Mall?

Check-in begins at 3 PM. Check-out time is 11 AM.

Are pets allowed at Palace Inn and Suites - Willowbrook Mall?

No, pets are not allowed.

Palace Inn and Suites - Willowbrook Mall Reviews

Reviews

6.0
Rating 10 - Excellent. 4 out of 18 reviews
Rating 8 - Good. 3 out of 18 reviews
Rating 6 - Okay. 3 out of 18 reviews
Rating 4 - Poor. 4 out of 18 reviews
Rating 2 - Terrible. 4 out of 18 reviews

7.6/10

Cleanliness

7.2/10

Staff & service

6.0/10

Amenities

7.6/10

Property conditions & facilities

Reviews

2/10 Terrible

Verified traveller

Stayed 1 night in Feb 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was excellent, very kind and attended to everything I needed.
Stayed 2 nights in Feb 2021

2/10 Terrible

Verified traveller

Travelled with family

Extremely in satisfied

I can’t properly review this hotel Bc I didn’t stay there. Even though I paid for my booking through hotels.com I got the hotel and they don’t even work with hotels.com. When they relocated me it was to the most terrible place that didn’t even have a remote for the tv. Terrible experience. Very unhappy.
Stayed 1 night in Feb 2021

2/10 Terrible

Verified traveller

Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Everything was great, they just need a swimming pool
Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Stayed 1 night in May 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Staff & service, amenities
I asked for a smoke free 2 queen size room on the first floor. I received a two queen size smoke room on the the second floor. I could smell weed through the vents. I had cigarette wholes on my comforter. Had to kill a roach. I specifically called and ask the receptionist if there was a table and chairs in the kitchenette area and was told yes. When I got there there was only the desk and chair. There really wasn’t anywhere to hang your towels. It had cabinets but no paper towels or pots and pans/dishes. I didn’t like the fact that you roll over and there was the fridge next to the bed.
Stayed 2 nights in May 2019

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
The nearby train (couldn't be helped) and noisy people in the parking lot at 1 in the morning soured the experience.
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Stayed 1 night in Nov 2018

6/10 Okay

Matthew

Liked: Cleanliness, property conditions & facilities, room comfort

Stayed for work

New hotel, average for the area. The rooms have a bit of an echo if that kind of thing bothers you.
Stayed 2 nights in Oct 2018

4/10 Poor

Jared

Stayed 1 night in Aug 2018

2/10 Terrible

Sam

Disliked: Staff & service, room comfort

Romantic night out, wow.

The air after 2 hours was still at 87% , the television did not work room hot, could not get a refund due to the fact I booked on line
Stayed 1 night in Jun 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2018

6/10 Okay

Ronald

Disliked: Cleanliness, room comfort

Weekend in houston

There were no bathroom tissue,no coffee pot although the fixings were there. No coat hangers, no caddy to place suitcases.the thermostat only had heat/ cool switch and fan switch couldn’t adjust turn it down and it would go back to the settings reading down to 72degrees it would go back to 78 same for the heat side. The staff was very helpful

4/10 Poor

Vick, willowbrook Houston

Disliked: Cleanliness, property conditions & facilities, room comfort

Nice location close to the mall

The room was not cleaned it had dust in the floor and the bed was not comfortable I woke up itching.
Stayed 1 night in Mar 2018

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Great experience.

Newly opened, so very clean. Amenities were average, but overall a very good experience. Price was well below what I would expect for same stay at competition.
Stayed 1 night in Jan 2018

10/10 Excellent

Jacqueline

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Wonderful!

Nice place, nice people. Would definitely stay again.
Stayed 1 night in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Nice,perfect location and the staffs are nice

Was wonderful. My wife and I enjoyed it The price was great. The atmosphere was great
Stayed 2 nights in Dec 2017