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Grand Hyatt Hangzhou

5.0 star property
Luxury hotel with 5 restaurants, steps from West Lake

Photo gallery for Grand Hyatt Hangzhou

Exterior
Exterior
Indoor pool
Premium bedding, minibar, in-room safe, desk
Terrace/patio

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$284
includes taxes & fees
2 Feb - 3 Feb

Explore the area

View map
28 Hu Bin Road, Hangzhou, Zhejiang, 310007
  • Place, West Lake
    ‪1 min walk‬
  • Place, Zhejiang University First Affiliated Hospital
    ‪15 min walk‬
  • Place, Wushan Night Market
    ‪20 min walk‬
  • Airport, Hangzhou (HGH-Xiaoshan Intl.)
    ‪28 min drive‬

Room options

View all photos for Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Room, 1 King Bed, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Room, 2 Single Beds, Garden View

Highlights

Furnished balcony
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
  • Garden view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

Room, 2 Single Beds, Lake View

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds (Club Access)

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds (Club Access)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Club Room, 1 King Bed, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 1 King Bed, Lake View

10.0 out of 10
Exceptional
(1 review)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Club Room, 2 Single Beds, Lake View

Premium bedding, minibar, in-room safe, desk

Club Room, 2 Single Beds, Lake View

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • 36 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Room, 1 King Bed

Premium bedding, minibar, in-room safe, desk

Room, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Grand, Suite, 1 King Bed

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 57 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Single Beds

Premium bedding, minibar, in-room safe, desk

Room, 2 Single Beds

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 34 sq m
  • Sleeps 3
  • 2 Single Beds

View all photos for Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN)

Tent, 1 King Bed (CAMP IN GARDEN)

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • 36 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Grand Premium Suite

Grand Premium Suite

Grand Premium Suite

Highlights

Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
LCD TV
Blackout curtains
Premium bedding
Bathrobes
  • Lake view
  • 60 sq m
  • Sleeps 3
  • 1 King Bed

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About the area

Hangzhou

A luxury stay in the heart of Hangzhou awaits you at Grand Hyatt Hangzhou. Within just a 10-minute stroll, you'll find West Lake and Broken Bridge. Highlights at this hotel include 5 restaurants, a full-service spa and an indoor swimming pool. .A pampering day can include hot stone massages, Swedish massages, aromatherapy and reflexology along with access to the hot tub. The restaurant, 28 Hubin Road 湖滨28, is open for lunch and dinner. For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym and sauna. Business amenities include a meeting room, a conference centre, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 6:30 AM and 10:30 AM. There's also free self parking, along with the convenience of an airport shuttle. .Places within a 30-minute walk of this 5-property class Shangcheng hotel include Wushan Night Market and Wulin Square.

What's nearby

  • West Lake - 1 min walk - 0.0 km
  • Zhejiang University First Affiliated Hospital - 15 min walk - 1.3 km
  • Wushan Night Market - 20 min walk - 1.7 km
  • Wulin Square - 2 min drive - 1.9 km
  • Hangzhou Tower Shopping Mall - 2 min drive - 2.2 km

Getting around

  • Longxiangqiao Station - 4 min walk
  • Hangzhou Railway Station (HZD) - 18 min drive
  • Hangzhou (HGH-Xiaoshan Intl.) - 40 min drive

Restaurants

  • ‪Grand Café - ‬1 min walk
  • ‪寿司郎 - ‬3 min walk
  • ‪知味观 - ‬4 min walk
  • ‪friday eve - ‬4 min walk
  • ‪弄堂里 | Nong Tang Li - ‬4 min walk

About this property

Grand Hyatt Hangzhou

Luxury hotel with 5 restaurants, steps from West Lake
Grand Hyatt Hangzhou offers its guests a full-service spa, an indoor pool, and a health club. There are 5 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a business centre, a meeting room, and limo/town car service. A sauna, spa services, and a vending machine are also featured at the luxury Grand Hyatt Hangzhou. An airport shuttle (available 24 hours) and a train station pick-up service are available for a fee. Self parking is free.

This 5-star Hangzhou hotel is smoke free.

  • 388 guestrooms or units
  • 8 levels
  • 5 dining venues
  • Built in 2004
  • Conference centre
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Gift shop
  • Beauty salon
  • Newspapers in lobby (free)
  • ATM
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Grand Hyatt Hangzhou offers 388 accommodations with minibars and espresso makers. Beds feature premium bedding. LCD televisions come with satellite channels. Bathrooms include a separate bath and shower with a deep soaking bath, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wired and wireless Internet access. Business-friendly amenities include desks, complimentary newspapers and safes. Additionally, rooms include complimentary bottles of water and a hairdryer. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include an iron/ironing board.

Guests can pamper themselves with a trip to the on-site spa, which has 11 treatment rooms. Services include hot stone massages, sports massages, Swedish massages and facials. The spa is equipped with a hot tub. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Height restrictions apply for on-site parking
  • 24-hour return airport shuttle on request for a surcharge
  • Train station pick-up shuttle (surcharge)
  • Limo/town car service
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 6:30 AM to 10:30 AM on weekends; CNY 198 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Restaurants on site

  • 28 Hubin Road 湖滨28
  • Grand Cafe 咖啡厅
  • Grand Hyatt Steakhouse
  • Patio 青莳

Things to do

  • Full-service spa
  • Health club
  • Indoor pool
  • Piano
  • Sauna
  • Steam room

Family friendly

  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Rollaway/extra bed (surcharge)

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Conference centre
  • Meeting room

Outdoors

  • On a lake

Full-service spa

  • 11 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Reflexology
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding
  • Rollaway/extra bed (surcharge)

Bathroom

  • Deep soaking bathtub
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Separate bathtub and shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Espresso maker
  • Free bottled water
  • Minibar
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Free daily newspapers
  • Iron/ironing board on request
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport and train station (surcharges may apply); guests must contact the property with arrival details before travel, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are available for CNY 288.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately CNY 198 per person
  • Airport shuttle fee: CNY 550 per vehicle (one way)
  • Rollaway bed fee: CNY 288.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, Diners Club and JCB International. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of GBAC STAR (Hyatt) guidelines.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Guests may experience noise disturbance due to nearby construction work.

National rating

Property class, provided by our rating system, is based on property type, amenities and services.

Property is also known as

Hangzhou Hyatt
Hangzhou Hyatt Regency
Hyatt Hangzhou
Grand Hyatt Hangzhou Hotel
Hyatt Regency Hotel Hangzhou
Regency Hyatt Hangzhou
Hyatt Regency Hangzhou Hotel
Grand Hyatt Hangzhou Hotel
Grand Hyatt Hangzhou Hangzhou
Grand Hyatt Hangzhou Hotel Hangzhou

Frequently asked questions

What is the cancellation policy at Grand Hyatt Hangzhou?

Grand Hyatt Hangzhou offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Grand Hyatt Hangzhou?

As of 1 Feb 2026, prices found for a 1-night stay for 2 adults at Grand Hyatt Hangzhou on 2 Feb 2026 start from AU$284.02, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Grand Hyatt Hangzhou?

Yep, Grand Hyatt Hangzhou has a free self car park.

Is there a spa on site at Grand Hyatt Hangzhou?

Yep, there is an onsite spa at Grand Hyatt Hangzhou. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as sports massages.

Does Grand Hyatt Hangzhou have a pool?

Grand Hyatt Hangzhou has an indoor pool.

What luxury perks are available at Grand Hyatt Hangzhou?

Grand Hyatt Hangzhou features a full-service spa, a health club and an indoor pool. All guestrooms come with deep soaking tubs, premium bedding and 24-hour room service.

What makes Grand Hyatt Hangzhou a romantic place to stay?

A hot tub and al fresco dining, as well as deep-soaking baths and premium bedding in the guestrooms, help set the scene for a romantic weekend at Grand Hyatt Hangzhou.

Is Grand Hyatt Hangzhou family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Grand Hyatt Hangzhou is a hit with families.

Are there hot tubs in the rooms at Grand Hyatt Hangzhou?

No, but there are deep-soaking baths in the guestrooms.

Does Grand Hyatt Hangzhou serve breakfast?

You bet, buffet brekkie is available weekdays between 6:30 AM and 10:00 AM and weekends from 6:30 AM to 10:30 AM.

Is there a free airport shuttle available at Grand Hyatt Hangzhou?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Grand Hyatt Hangzhou?

Yep, they've got a lounge bar and 5 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Grand Hyatt Hangzhou?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Grand Hyatt Hangzhou?

No, pets are not allowed.

Grand Hyatt Hangzhou Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 240 out of 453 reviews
Rating 8 - Good. 137 out of 453 reviews
Rating 6 - Okay. 52 out of 453 reviews
Rating 4 - Poor. 12 out of 453 reviews
Rating 2 - Terrible. 12 out of 453 reviews

9.0/10

Cleanliness

8.8/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

8/10 Good

Ji, Woodbury

Stayed 3 nights in Oct 2025

6/10 Okay

arash

Stayed 1 night in Oct 2025

10/10 Excellent

Sheng, Toronto

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great view and great experience
Stayed 1 night in Oct 2025

10/10 Excellent

Martin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jerry the Antique Door bar manager was fantastic. She made you feel very welcome. Took pride in seeing that you were well served and happy and a good conversationalists
Stayed 6 nights in Oct 2025

10/10 Excellent

BOFENG

Stayed 1 night in Oct 2025

8/10 Good

SHEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Noise soundproof can be improved. Inside room u can hear outside peopke talking. And access for vehivle is not so friendly now maybe the construction, but is not up to hotel. All rest is excellent!
Stayed 2 nights in Sep 2025

10/10 Excellent

SHI

Liked: Cleanliness, staff & service, property conditions & facilities
Everything excellent during our stay at the hotel.
Stayed 1 night in Aug 2025

8/10 Good

Helen

Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Celina

Good. Very good location.
Stayed 2 nights in Aug 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location on the lake. Third time staying at this location.
Stayed 1 night in Jul 2025

10/10 Excellent

Hoi Ching

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Excellent location just minutes away from west lake, the fountain and pier to take west lake sightseeing boat, and right next to a mega shopping mall with extensive brands and dining options. Also good service.
Stayed 3 nights in Jun 2025

10/10 Excellent

Malcolm

Liked: Cleanliness, property conditions & facilities
Lake veiw was more a roof than lake
Stayed 4 nights in May 2025

10/10 Excellent

BOON WEE

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2025

10/10 Excellent

sharvan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

If I come again then repeat this property !!

Stayed 2 nights in May 2025

10/10 Excellent

Jingxin, Bloomington

Liked: Cleanliness, staff & service
Stayed 3 nights in Apr 2025

10/10 Excellent

David, Glennville

Liked: Cleanliness, staff & service, property conditions & facilities
The area is beautiful
Stayed 2 nights in Apr 2025

10/10 Excellent

Xueshanshan

Stayed 4 nights in Apr 2025

10/10 Excellent

Ling

Stayed 3 nights in Feb 2025

8/10 Good

Jeff

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location to west lake.
Stayed 1 night in Jan 2025

10/10 Excellent

chiu yiu caroline, Newbury Park

Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Stayed 2 nights in Dec 2024

10/10 Excellent

Jordick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

The room lighting is too bright

The lighting in the room is too bright. No light dimmer.
Stayed 3 nights in Dec 2024

10/10 Excellent

Hoi Liong

Stayed 2 nights in Nov 2024

8/10 Good

WEILIN

Travelled with family
Liked: Staff & service, property conditions & facilities, room comfort

Smoke issue bored me

My family booked three rooms in this hotel, my room has strong unpleasant small while other two didn’t have. It seemed from the previous guests smoked. This hotel should be smoke free hotel but many people especially those taxi drivers just smoke in front door to wait guess to take their taxis which made us to go through their smoking “wall”, hotel manager should enforce them not to smoke in front door (should be much further away from the door)
Stayed 2 nights in Nov 2024

10/10 Excellent

Faustina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Luxury hotel with superb location

Very well located! Hotel is within walkable distance to the shopping street! Luxury room fully equiped with amenties.
Stayed 1 night in Nov 2024