Embassy Suites by Hilton Richmond

3.5 star property
Suburban hotel with 2 restaurants and free breakfast

Photo gallery for Embassy Suites by Hilton Richmond

Lobby
Bar (on property)
Lobby
Lobby
In-room safe, desk, laptop workspace, iron/ironing board

Reviews

7.8 out of 10
Good

Popular amenities

  • Room service
  • Pet-friendly
  • Bar
  • Pool
The current price is AU$259
includes taxes & fees
29 June - 30 June

Explore the area

Map
2925 Emerywood Pkwy, Richmond, VA, 23294
  • Henrico Doctors' Hospital
    ‪3 min drive‬
  • University of Richmond
    ‪5 min drive‬
  • Lewis Ginter Botanical Garden
    ‪7 min drive‬
  • Richmond, VA (RIC-Richmond Intl.)
    ‪22 min drive‬

Room options

Suite, 1 King Bed, Accessible (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Fan
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Bathtub

8.0 out of 10
Very good
(6 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Fan
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Double Beds, Accessible, Bathtub

8.0 out of 10
Very good
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 28 sq m
  • Sleeps 6
  • 2 Double Beds

Suite, 1 King Bed, Shower

8.4 out of 10
Very good
(64 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 28 sq m
  • Sleeps 4
  • 1 King Bed

Corner Suite, 1 King Bed, Shower

8.0 out of 10
Very good
(2 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 2 Queen Beds, Bathtub

7.8 out of 10
Good
(33 reviews)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Separate bedroom
  • 28 sq m
  • Sleeps 6
  • 2 Queen Beds

Family Suite, Multiple Beds (3 Rooms)

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 56 sq m
  • Sleeps 7
  • 1 King Bed and 2 Queen Beds

Capital Suite, 1 King Bed, Shower

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
  • 37 sq m
  • Sleeps 4
  • 1 King Bed

Suite, 1 King Bed, Accessible, Corner (Roll-In Shower)

Highlights

Separate dining area
Separate sitting area
Air conditioning
Connecting rooms available
Free cots/infant beds
Fridge
HDTV
Fan
  • 33 sq m
  • Sleeps 4
  • 1 King Bed

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About the area

Richmond

At Embassy Suites by Hilton Richmond, you'll be 5.3 km (3.3 mi) from Lewis Ginter Botanical Garden and 7.9 km (4.9 mi) from Children's Museum of Richmond. Highlights at this hotel include 2 restaurants, an indoor swimming pool and free weekday breakfast. .The restaurant, E'terie Bar and Grill, serves international cuisine and is open for dinner. At the hotel's own lounge bar, you can stop for a drink. 10000 square feet (929 square metres) of event facilities include 12 meeting rooms and a conference centre. Added amenities include free Wi-Fi in public areas, a gym and a free manager's reception. On weekday mornings free buffet breakfast is offered between 6:30 AM and 9:30 AM. There's also the convenience of self parking. .Sights within a 10-minute drive of this Richmond hotel include Science Museum of Virginia and Virginia Museum of Fine Arts.

What's nearby

  • Henrico Doctors' Hospital - 3 min drive - 2.1 km
  • University of Richmond - 5 min drive - 3.7 km
  • Lewis Ginter Botanical Garden - 7 min drive - 6.2 km
  • Virginia Museum of Fine Arts - 9 min drive - 10.2 km
  • Greater Richmond Convention Center - 11 min drive - 14.0 km

Getting around

  • Richmond Staples Mill Road Station - 4 min drive
  • Richmond, VA (RIC-Richmond Intl.) - 22 min drive

Restaurants

  • ‪Burger King - ‬9 min walk
  • ‪McDonald's - ‬6 min walk
  • ‪Olive Garden - ‬7 min walk
  • ‪Buffalo Wild Wings - ‬2 min drive
  • ‪Denny's - ‬2 min drive

About this property

Embassy Suites by Hilton Richmond

Suburban hotel with 2 restaurants and free breakfast
Embassy Suites by Hilton Richmond offers its guests an indoor pool and a fitness centre. There are 2 restaurants on site. You can enjoy a drink at the bar/lounge. Free breakfast is served on weekdays, and guests can also enjoy a free manager's reception daily. WiFi is free in public spaces.

Event space at this hotel measures 10000 square feet (929 square metres) and includes a conference centre. A vending machine, gift shops/newsstands, and laundry facilities are also featured at the business-friendly Embassy Suites by Hilton Richmond. Parking is available for a fee.

This Richmond hotel is smoke free.

  • 1 building
  • 225 guestrooms or units
  • 8 levels
  • 2 dining venues
  • 10000 sq ft of conference space
  • 929 sq. m of conference space
  • Built in 1986
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Conference centre
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Gift shop
  • Television in lobby
  • ATM
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar or lounge
Embassy Suites by Hilton Richmond offers 225 accommodations with iPod docking stations and MP3 docking stations. This accommodation offers separate dining areas. 49-inch LCD televisions come with premium cable channels. Guests can make use of the in-room fridges, microwaves and coffee/tea makers. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Richmond hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and safes, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and fans. Housekeeping is provided on a daily basis.

Languages

Bulgarian, English, Spanish

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Uncovered parking on site (USD 10 per night)
  • RV/bus/lorry parking (surcharge) on site
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available on weekdays 6:30 AM to 9:30 AM
  • 2 restaurants
  • A bar/lounge
  • Free daily manager's reception

Restaurants on site

  • Atrium
  • E'terie Bar and Grill

Things to do

  • Gym
  • Indoor pool
  • Shopping
  • TV in common areas

Family friendly

  • Free cot
  • In-room microwave
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities
  • Living room
  • Rollaway/extra bed (surcharge)
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)

Business services

  • 12 meeting rooms
  • Conference centre (10,000 square foot of space)

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Lift
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 1986
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Free cot
  • Rollaway/extra bed (surcharge)

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 49-inch LCD TV with premium cable channels
  • IPod dock
  • MP3 dock

Food and drink

  • Coffee/tea maker
  • Late-night room service
  • Microwave
  • Refrigerator
  • Separate dining area
  • Wet bar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Fan
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Laptop workspace
  • Living room
  • Phone
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 4 PM; check-in end time: 2:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Contactless check-in and check-out are available
Late check-in fee for check-in between 3:00 AM and 6:00 AM
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out fee: USD 25.00
Express check-out available

Special check-in instructions

Guests will receive smart lock details
Guests are recommended to download the property's Hilton Honors App mobile app before check-in

Access methods

Staffed front desk, smart lock

Pets

  • Pets: USD 75 per accommodation (varies based on length of stay)
  • Only dogs and cats are allowed
  • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for USD 15.0 per night.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 100.00 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Uncovered self-parking fee: USD 10.00 per night
  • Pet fee: USD 75 per accommodation (varies based on length of stay)
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee for check-in between 3:00 AM and 6:00 AM
  • Late check-out fee: USD 25.00
  • Rollaway bed fee: USD 15.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Embassy Suites Commerce
Embassy Suites Commerce Hotel
Embassy Suites Commerce Hotel Richmond Center
Embassy Suites Richmond Commerce Center
Embassy Suites Richmond - The Commerce Hotel Richmond
Embassy Suites Richmond Commerce Center Hotel
Embassy Suites Commerce Center Hotel
Embassy Suites Commerce Center
Embassy Suites Hilton Richmond Hotel
Embassy Suites Hilton Richmond
Embassy Suites Richmond The Commerce Center
Embassy Suites by Hilton Richmond Hotel
Embassy Suites by Hilton Richmond Richmond
Embassy Suites by Hilton Richmond Hotel Richmond

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Richmond?

Embassy Suites by Hilton Richmond offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Richmond?

As of 23 June 2025, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Richmond on 29 June 2025 start from AU$258.89, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Richmond?

Yep, Embassy Suites by Hilton Richmond has an uncovered self car park for USD 10.00 per night.

Does Embassy Suites by Hilton Richmond have a pool?

Embassy Suites by Hilton Richmond has a pool and an indoor pool. The pool is open 6:00 AM to 10:00 PM.

Is Embassy Suites by Hilton Richmond family-friendly?

You bet! With amenities such as laundry facilities and an indoor pool, as well as free infant beds in the guestrooms, it's no surprise that Embassy Suites by Hilton Richmond is a hit with families.

Does Embassy Suites by Hilton Richmond serve breakfast?

Yeah, our travelers give high marks to the free buffet breakfast here! Served on weekdays from 6:30 AM to 9:30 AM, this is the perfect spot to fuel up for a day full of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Richmond?

No, Embassy Suites by Hilton Richmond does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Richmond?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Embassy Suites by Hilton Richmond?

Check-in begins at 4 PM. Check-out time is noon.

Embassy Suites by Hilton Richmond Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 461 out of 1004 reviews
Rating 8 - Good. 199 out of 1004 reviews
Rating 6 - Okay. 145 out of 1004 reviews
Rating 4 - Poor. 101 out of 1004 reviews
Rating 2 - Terrible. 98 out of 1004 reviews

8.0/10

Cleanliness

8.6/10

Staff & service

7.6/10

Amenities

7.2/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Ayanna

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
I’m just going to say that the 7.8 that it is currently rated by guests is incredibly generous. So many issues - from cleanliness to facilities to customer service. The only good thing about the stay was the quality of the breakfast. Natesha did her best to support as a member of the front desk team, but the issues were beyond her control. We were compensated with some points to our Honors account, which was nice. I just want to ensure that other potential customers are clear about where they are staying.
Stayed 2 nights in Mar 2025

2/10 Terrible

Courtney

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property was dirtyyyyy and that is the nice way to put it
Stayed 1 night in Mar 2025

4/10 Poor

Arne, Winston Salem

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Property needs maintained….dated bathrooms, broken elevators and even rusted/rotting bathroom door frames. Elevators always broken. Staff and breakfast were great, but won’t stay again as kind of gross. Need to invest in property. Stay at Courtyard in Scotts Addition instead.
Stayed 2 nights in Mar 2025

10/10 Excellent

bob

Travelled with family
Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Feb 2025

6/10 Okay

Contessa, Washington

Travelled with family and small children, Business traveller
Liked: Staff & service
The fact that it is a fairly large hotel with very small elevators, one which was out of order and we were told that it is always out especially during their weekend rush, was horrible. Their happy hour wasn’t so happy as we had timeframes for the events we were in town for and the lines were so long that we couldn’t enjoy that on either days. The indoor pool was a nice sight to see but the water was ice cold making it not comfortable to relax. They have a sauna room but not hot tub which probably would have made the experience better. The staff was super friendly and helpful as much as possible so we appreciated their assistance.
Stayed 2 nights in Mar 2025

6/10 Okay

Robert

Stayed 1 night in Mar 2025

2/10 Terrible

Vickie B

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

2/10 Terrible

Vickie B

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

Avoid !

Absolutely miserable ! Hotel was packed and 2 out of 4 elevators were broken. Spent so much time waiting for elevator , taking stairs or riding up so I could go down ! First night my room was at 76 and I was sent a fan and told to open sliding door. 2nd night they sent someone to work on ac. When I left Sunday at11 the thermostat was on 56 and temp was 71 in room !
Stayed 2 nights in Mar 2025

10/10 Excellent

Gordon

er
Stayed 1 night in Mar 2025

6/10 Okay

Randall

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Stayed 3 nights in Mar 2025

4/10 Poor

Philip, Happy Valley

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
We liked the room layout, decor and the hotel amenities. We didn’t like the HVAC not working, the mirror in the room being smeared with a dirty cloth, the dirt and large dead bug in the sliding door track. The hotel overall feels dark. Poorly lit.
Stayed 3 nights in Mar 2025

10/10 Excellent

Yolanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Exceptional

Exceptional. Staff was very friendly and courteous. The exterior is a little outdated but overall we enjoyed our stay. I would stay here again.
Stayed 2 nights in Mar 2025

4/10 Poor

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities
The suite was in poor condition, paint falling off of hallway ceiling between living/kitchen area to bedroom. Trim in bathroom was dented and broken. Looked like maintenance had not touched the room in years. When calling front desk about conditioner for the shower I was told “what you have in the room is what you got” even though they didn’t refill any of it before our stay. As far as embassy suites hotels go this one is one of the lowest class ones I’ve ever been too.
Stayed 1 night in Mar 2025

2/10 Terrible

Frank

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible experience. Room was too warm and AC was not working for winter. Kids were running all through property unsupervised and hotel didn’t stop it. 2 of the 4 elevators didn’t work. Place wasn’t up to Embassy Suites standards. It’s a dump. When I called the front desk to complain, I was told that these conditions were listed on their website. It was not - she lied. Do not stay here!
Stayed 1 night in Mar 2025

10/10 Excellent

DAVID

Stayed 1 night in Mar 2025

2/10 Terrible

Willetta

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
No heat in the room until the second day. I was promised blankets thag never came.
Stayed 2 nights in Feb 2025

4/10 Poor

Pablo

Stayed 1 night in Feb 2025

10/10 Excellent

Natarsha

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Feb 2025

10/10 Excellent

Patrice

Stayed 2 nights in Dec 2024

8/10 Good

Latasha

Travelled with partner
Liked: Cleanliness, staff & service, amenities
We had a decent stay our room was nice and spacious but the elevators kept going out and walking the stairs to the 8th floor was a lot.
Stayed 2 nights in Feb 2025

4/10 Poor

Jeremy

Business traveller
Liked: Staff & service, room comfort
Disliked: Cleanliness

Disappointing Experience - Overbooked & Dirty

I booked a King room well in advance, expecting a comfortable stay. However, upon arrival, I was told that the hotel had overbooked and my reserved room was no longer available. Instead of the room I paid for, I was given a double queen. The staff offered little in the way of an apology or compensation, acting as if this was just standard procedure. After a long day of travel, the last thing anyone wants is to deal with unexpected changes—especially when the downgrade wasn’t reflected in the price. To top it off, the room was below average and dirty. The ceiling was chipping and the bathroom was something dated in the late 80’s. If you’re considering this hotel, be aware that your reservation doesn’t seem to guarantee the room you actually book and I’d await renovations before paying the price. Extremely disappointing and will not be returning. The fact that Hilton signs off on this location makes me question my next stay with them.
Stayed 1 night in Feb 2025

10/10 Excellent

Lynnette

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2025

8/10 Good

Katrina

Stayed 3 nights in Feb 2025

4/10 Poor

Verified traveller

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort

Outdated and Everything Broken

Literally everything was broken, the elevators, pool, sauna and heat/ac. My family all stayed here for a baby shower bc we wanted a pool for our nieces and nephews. When we checked in Friday it said it would be ready Saturday. When we came back Saturday there was a sign saying 3 pm Sunday and when we left today the sign was still up. There was a security guard working the evening we were there but instead of stopping the young children who were running around the hallways until 3 am he was focused on making sure you weren’t eating anywhere you weren’t allowed to. We were fine moving out of their restaurant, which was just the atrium, but then we were told to leave the pool area where the waitress told us we could take outside food. I wouldn’t be so bothered if the security guard had not been so focused on us but not the young sports team making noise until 3 am.
Stayed 2 nights in Feb 2025

8/10 Good

Maureen

Travelled with partner
Liked: Staff & service
Room was fine, except the bathroom. All the door and wall hooks fell off; the shower floor didn’t drain for 20 minutes, and the sink didn’t have a stopper. But the breakfasts were abundant and healthy. Staff were all super nice and friendly.
Stayed 2 nights in Feb 2025