The desk staff were helpful, patient and efficient. Security seemed adequate, and common areas were welcoming and well maintained. It is well situated for shopping, eating establishments, public transport, main line and subway trains.
The bunk beds were comfortable, and though the room was somewhat gloomy, I appreciated the individual lights and charging facilities.
Paying by card for a 50pence token for hot water seemed rather a waste, so I think tea, coffee and hot water should be available for all in the breakfast room, regardless of whether you pay for full breakfast.