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3.9 out of 5

"Location good but hotel needs refurbishment - Room service needs to be available to guest on a 24 hour basis " More

By a verified traveller on Wed 10 Jan 2018

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Hotel Description

A family-friendly stay in the heart of George Town awaits you at The Gurney Resort Hotel & Residences. Within a short 5-minute stroll, you'll find popular places like Gurney Drive and Gleneagles Penang Medical Centre. Highlights at this hotel include 2 outdoor swimming pools, a restaurant, and free self parking.

LED TVs with satellite channels are featured in all 259 rooms, and you can enjoy free WiFi, separate bathtubs and showers, and coffee/tea makers. You'll find nice touches like jetted tubs, rainfall showerheads, and slippers to enhance your stay. Additionally, room service, free newspapers, and free bottled water are available.

Enjoy the kids' swimming pool and waterslide. 7965 square feet (740 square meters) of event facilities include conference space, and other business amenities include a business center and limo/town car service. Added amenities include free WiFi in public areas and laundry facilities. Each morning continental breakfast is served between 6:30 AM and 10:30 AM. There's also the convenience of limited parking.

Within a 30-minute walk of this 3.5-star Downtown George Town hotel, attractions include Gurney Plaza and Penang Adventist Hospital.

Studio Suite (Hollywood Twin Beds)

Bed Count 1 Twin Bed Maximum Occupancy 3 Max
AU$128* Per night/room 1 May - 2 May

Suite, 2 Bedrooms

Bed Count 1 Queen Bed Maximum Occupancy 6 Max

The Gurney Resort Hotel & Residences ratings based on 11 Verified Reviews

Review Summary
3.9 out of 5 4.0 out of 5.0
Room cleanliness 3.5 out of 5.0
Service & staff 3.5 out of 5.0
Room comfort 3.5 out of 5.0
Hotel condition 3.5 out of 5.0

Guest reviews for The Gurney Resort Hotel & Residences

Everyone (4) Couples (4) Family (3)
3 out of 5

Hotel needs refurbishment

Pros: The location
Cons: Needs to have coffee shop or room service open 24 hours. The hotel needs to be refurbished. Even the Gym was not operational
Location: Gurney Plaza
Location good but hotel needs refurbishment - Room service needs to be available to guest on a 24 hour basis

Posted by , from Melbourne on 10 Jan. 2018

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3 out of 5

Old but clean hotel. Huge room.

Friendly staff. Hot water was an on going issue. Was told to run all the taps in the room for 10minutes each time when wanting to take a shower. Not very eco-friendly.

Posted by , from sydney on 11 Apr. 2017

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4 out of 5
Pros: Lovely infinity pool and lounging area.
Cons: Over priced breakfast, cleanliness wasn't 100%.
Location: Accessible
Facilities: Nice ; Value: Acceptable price; Service: Basic; Cleanliness: Neat; Hotels luxury taxi service is far overpriced.

Posted by , from Australia - QLD - Brisbane on 28 Jul. 2014

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3 out of 5
Pros: Close to gurney paragon
Cons: Breakfast. Inedible. Truly awful. Not befitting hotel's self rating!
Facilities: Tired, AC v poor; Service: Inferior, Poorly trained if at all;

Posted by , from New Zealand - Southland on 24 Mar. 2014

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4 out of 5
Pros: Nice building, good size rooms, Location, beach front, close to major shopping centre and town, Close to hawker stores
Cons: Buidling shows sign of aging.
Location: Perfect
Facilities: Everyday; Value: Reasonable; Service: Polite; Cleanliness: Clean; Good place for family to holiday in Penang, water front, close to major tourist attraction and downtown. comfortable rooms.

Posted by , from Australia - NSW - Sydney on 10 Jan. 2014

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4 out of 5
Pros: Near to shopping malls.
Cons: Nil
Location: Good views
Facilities: Good; Value: Low-priced; Service: Good, Friendly; Cleanliness: Pleasant; Walking distance to dinning place.

Posted by , from Malaysia on 27 Dec. 2013

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5 out of 5
Pros: Wonderful location. Huge rooms. Try to ask for renovated, sea view rooms. We did and it was granted.
Cons: Breakfast is woeful. If you can exclude it from your package - do!!. Staff were very good but also terribly overworked.
Facilities: Pool area is huge; Service: Courteous; Great place for children. Check out the rabbit!!! I'd happily recommend it to others. We didn't pay a fortune so we could hardly expect 6 star!!

Posted by , from Australia - QLD - Gold Coast on 21 Sep. 2013

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5 out of 5
Pros: The kids pool
Location: Close to everything
Facilities: Nice ; Value: Bargain; Service: Professional; Cleanliness: Pleasant;

Posted by , from New Zealand on 10 Aug. 2013

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4 out of 5
Pros: Location.
Cons: Key card not reliable
Location: Australia
Cockroach at the breakfast food table

Posted by , from Australia - NSW - Sydney on 13 May 2013

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3 out of 5
Pros: Reception staff efficient. not so coffee house staff
Cons: Breakfast buffet was unappetizing.

Posted by , from Singapore on 25 Jan. 2013

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About the The Gurney Resort Hotel & Residences

Location 18 Persiaran Gurney, George Town, George Town, Penang 10250

Renovations + Closures

The property will be renovating from 23 October 2018 to 31 December 2020 (completion date subject to change). The following areas are affected:

  • Elevator

During renovations, the hotel will make every effort to minimize noise and disturbance.

Property Features

As a guest of The Gurney Resort Hotel & Residences, you'll find 2 outdoor swimming pools, a waterslide, and a children's pool. There's a restaurant on site. Business amenities include a business center and limo/town car service. WiFi is free in public spaces. Event space at this hotel measures 7965 square feet (740 square meters) and includes conference space. Tour/ticket assistance, multilingual staff, and concierge services are also featured at the family-friendly The Gurney Resort Hotel & Residences. Limited free parking is available on a first-come, first-served basis. This 3.5-star George Town hotel is smoke free.

  • 259 guestrooms or units
  • 36 levels
  • 7965 sq ft of conference space
  • 740 sq m of conference space
  • Built in 2000
  • Dining venue
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Car service
  • Tour and ticket information
  • Concierge
  • Convenience store
  • Newspapers in lobby (free)
  • Elevator
  • No smoking on site

Family Friendly Amenities

  • Number of outdoor pools - 2
  • Children's pool
  • Waterslide
  • Free WiFi
  • Grocery/convenience store
  • Laundry facilities

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking , Parking (limited spaces)

Transport

  • Airport: Penang (PEN-Penang Intl.) (20.4 km / 12.7 mi)
  • Parking: Free self parking

Room Amenities

The Gurney Resort Hotel & Residences offers 259 air-conditioned accommodations with safes and complimentary newspapers. LED televisions come with satellite channels. Bathrooms include separate bathtubs and showers with jetted bathtubs and rainfall showerheads. Bathrooms are also outfitted with slippers, complimentary toiletries, and hair dryers. This George Town hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and coffee/tea makers. Housekeeping is offered daily and irons/ironing boards can be requested.

  • Jetted tub
  • In-room dining (limited hours)
  • LED television
  • Satellite channels
  • Coffee maker
  • Separate shower and tub
  • Rainfall showerhead
  • Housekeeping (daily)
  • Newspapers (free)
  • Hair dryer
  • Safe
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board available
  • Desk
  • Air conditioning
  • Ensuite bathroom

Food & Drink

For a fee, guests can enjoy continental breakfast daily from 6:30 AM to 10:30 AM.

The Gurney Resort Hotel & Residences has a restaurant on site.

Room service (during limited hours) is available.

Nearby Activities

2 outdoor swimming pools are on site along with a children's pool. Other recreational amenities include a waterslide.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 21

Special check-in instructions:

If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Guests arriving after midnight must make advance arrangements by contacting the property using the information on the booking confirmation. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by noon

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cribs (infant beds) are not available.

Pet Policy

  • Pets and service animals are not allowed at The Gurney Resort Hotel & Residences

Policies

A local government tax will be imposed and collected at the property upon arrival. The fee will be charged per room, per night.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

  • UnionPay
  • No rollaway/extra beds available
  • No cots (infant beds) available
  • No pets or service animals allowed
  • Debit cards

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MYR 3.00 per accommodation, per night
  • A tax of MYR 10.00 per accommodation, per night is imposed by the country of Malaysia and collected at the property. Permanent residents and Malaysian nationals are exempt from the tax. For more details, please contact the property using the information on the reservation confirmation received after booking.

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

Hotel Names

  • Gurney Penang
  • Gurney Resort Hotel
  • Gurney Resort Hotel Penang
  • Gurney Hotel Malaysia
  • Gurney Hotel Penang
  • Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel And Residences
  • The Gurney Resort Hotel & Residences Penang/George Town
  • Gurney Resort Hotel George Town
  • Gurney George Town
  • The Gurney Resort Hotel Residences
  • Gurney Resort George Town
  • The Gurney Resort & Residences
  • The Gurney Resort Hotel & Residences Hotel
  • The Gurney Resort Hotel & Residences George Town
  • The Gurney Resort Hotel & Residences Hotel George Town

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Pets and service animals are not allowed on site.
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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.