8/10 Good
Johna
4 May 2025
Liked: Cleanliness, amenities, property conditions & facilities
The after hours check in was stressful! The property itself is clean, updated, fabulous location and amazing roof top pool.Their after hours Check-in was terrible. I booked and paid through Expedia, but I received an email from the property stating I needed to do their own check in. They needed a copy of my ID and credit card information for incidentals. After I sent the information, I still needed to call the office twice the day of arrival to get the access codes for the door and elevators. They told me I still needed to come in the next day for on-site check in. I left my family event early to be there prior to the office closing and the office had closed early, I tried several times throughout my stay to do their “mandatory onsite check in and the office was always closed. I received another email stating I needed to come in for checkout to receive my incidental money returned promptly. Again, the office was closed during business hours. It was a constant stress that my access code would be denied and couldn’t access my room due to not completing their required onsite check in, however, the office was always closed during business hours. I’m addition, there are zero sign directing you in the parking garage when you arrive. I walked all over the parking garage at night upon arrival trying to locate the elevators and point of entry, which was very frustrating.
Johna
Stayed 3 nights in May 2025