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Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

4.0 star property
Adults-only beachfront property with 3 outdoor pools

Photo gallery for Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

On the beach, white sand, free beach cabanas, sun-loungers
Property video
Outdoor wedding area
3 outdoor pools, free pool cabanas, pool loungers
Chairman Beach Walkout Swim Out Suite Diamond Club

Reviews

7.6 out of 10
Good

Popular amenities

  • Hot tub
  • Gym
The current price is AU$447
includes taxes & fees
29 Oct - 30 Oct

Explore the area

View map
Cooper Penn, Falmouth, Trelawney
  • Place, Blue Waters Beach Club
    ‪13 min walk‬
  • Place, Burwood Beach
    ‪14 min walk‬
  • Place, Luminous Lagoon
    ‪2 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

View all photos for Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Presidential Jacuzzi Swim out Pool view One Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
  • 76 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Presidential Jacuzzi Ocean view One Bedroom Suite Diamond Club

8.0 out of 10
Very good
(4 reviews)

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 76 sq m
  • Ocean view
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Ocean view Room

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Ocean view Room

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Room

Luxury Room

Luxury Room

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 30 sq m
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Junior Suite Ocean view Diamond Club

Luxury Junior Suite Ocean view Diamond Club

Luxury Junior Suite Ocean view Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 60 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Ocean view Room Diamond Club

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Ocean view Room Diamond Club

7.6 out of 10
Good
(9 reviews)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 36 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed OR 2 Twin Beds

View all photos for Luxury Junior Suite swim out Diamond Club

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Junior Suite swim out Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Private pool
Air conditioning
Free minibar items
LCD TV
  • 60 sq m
  • 1 bedroom
  • Sea view
  • Sleeps 4
  • 1 King Bed OR 2 Queen Beds

View all photos for Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

1 bedroom, premium bedding, pillow-top beds, free minibar

Luxury Presidential Jacuzzi Ocean view Two Bedroom Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 136 sq m
  • Ocean view
  • Sleeps 7
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

Luxury Presidential Jacuzzi Swim out Pool view Two Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 136 sq m
  • Ocean view
  • Sleeps 5
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Luxury Junior Suite Ocean view

Luxury Junior Suite Ocean view | View from room

Luxury Junior Suite Ocean view

10.0 out of 10
Exceptional
(1 review)

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 69 sq m
  • 1 bedroom
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Chairman Beach Walkout Swim Out Suite Diamond Club

Highlights

Garden
Balcony or patio
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Free minibar items
  • 112 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club | View from room

Luxury Junior Suite Ocean view Terrace Jacuzzi Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Ceiling fan
  • 69 sq m
  • Ocean view
  • Sleeps 2
  • 1 King Bed

View all photos for Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Luxury Junior Suite Ocean Corner View Diamond Club

Highlights

Garden
Balcony or patio
Individually furnished
Individually decorated
Air conditioning
Free minibar items
LCD TV
Separate bedroom
  • 69 sq m
  • 1 bedroom
  • Partial ocean view
  • Sleeps 2
  • 1 King Bed

About the area

Falmouth

A family-friendly stay in Falmouth awaits you at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only. Within just a 15-minute stroll, you'll find Jamaica Beaches and Burwood Beach. Highlights at this beachfront property include 11 restaurants, 3 outdoor swimming pools and a full-service spa. .A day of pampering at The Royal Spa can include massages, facials and mani/pedis. The restaurant, Dorado – Seafood Grill, serves seafood and is open for dinner. With 2 poolside bars and 11 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the beach where you'll find free cabanas, and enjoy the on-site water park and gym. Additionally, you'll find free Wi-Fi in public areas, a lazy river and an outdoor tennis court. Each morning free full breakfast is offered between 7:00 AM and 11:30 AM. There's also free valet parking, along with the convenience of an airport shuttle. .Attractions in proximity to this 4-property class Falmouth property include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Blue Waters Beach Club - 13 min walk - 1.1 km
  • Burwood Beach - 14 min walk - 1.2 km
  • Luminous Lagoon - 2 min drive - 2.3 km
  • Silver Sands Public Beach - 13 min drive - 12.4 km
  • Rose Hall Great House - 29 min drive - 29.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 41 min drive

Restaurants

  • ‪Napoli - ‬9 min walk
  • ‪Mike's Coffee And Tea - ‬8 min drive
  • ‪White Bay - ‬10 min walk
  • ‪Lobby Bar - ‬8 min drive
  • ‪Privilege Restaurant - ‬9 min drive

About this property

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

Adults-only beachfront property with 3 outdoor pools
Some rates at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Hit the beach and work on your tan in the sunloungers (chaise longues) or relax in the shade with complimentary cabanas and umbrellas. At Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only, you can cool off in one of the 3 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

Free breakfast is served daily. There are 11 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. For a drink, you can stop by one of the on-site bars, including 2 poolside bars and 11 bars/lounges. WiFi and wired Internet are free in public spaces. This beach property also offers a water park, outdoor tennis courts and a hot tub. Self parking and valet parking are free.

Smoking is allowed in designated areas at this 4-star Falmouth property.

  • 352 guestrooms or units
  • 6 buildings
  • 11 dining venues
  • 2 bars by the pool
  • 11 bars or lounges
  • Full breakfast (free)
  • Deli
  • Cabanas on the beach (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Gift shop
  • Beauty salon
  • Television in lobby
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar on the beach
Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only offers 352 accommodations, which are accessible via exterior corridors and feature MP3 docking stations and free minibar items. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Pillowtop beds feature premium bedding. LCD televisions come with premium satellite channels and pay-per-view films. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries.

Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include desks and laptop-compatible safes, as well as telephones; local, long-distance and international calls are all complimentary (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. Housekeeping is provided on a daily basis.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include facials, body treatments and manicures and pedicures.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Free valet parking on site
  • Onsite parking includes off-street options

Food and drink

  • Free full breakfast available daily 7:00 AM to 11:30 AM
  • 11 bars/lounges
  • 11 restaurants
  • 2 poolside bars
  • A beach bar
  • A coffee shop/cafe
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Armadillo -Tex Mex
  • Calypso -West Indies
  • Dorado – Seafood Grill
  • Grazie Italian Trattoria
  • Zen – Teppanyaki & Asian

Things to do

  • 3 outdoor pools
  • 9-hole adjacent golf course
  • Beach volleyball
  • Beach yoga
  • Evening entertainment
  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Lazy river
  • Mini golf
  • Outdoor tennis court
  • Pilates classes
  • Sauna
  • TV in common areas
  • Water park
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Free beach cabanas
  • Free pool cabanas
  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (229 centimetre wide door)
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)

More

  • 6 buildings
  • Banquet hall
  • Designated smoking areas (fines apply)

Room amenities

Bedroom

  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • LCD TV with premium satellite channels
  • MP3 dock
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Free stocked minibar

More

  • Access via exterior corridors
  • Air conditioning (climate-controlled)
  • Ceiling fan
  • Desk
  • Free international calls
  • Free local calls
  • Free long-distance calls
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the property before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and guests under 18 years old aren't allowed.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton White Sands
Royalton White Sands All Inclusive
Royalton White Sands All Inclusive Falmouth
Royalton White Sands Falmouth
Royalton White Sands All Inclusive Hotel Falmouth
Royalton White Sands All Inclusive Hotel
Royalton White ds Inclusive F
Royalton White Sands All Inclusive
Royalton White Sands Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

As of 27 Oct 2025, prices found for a 1-night stay for 2 adults at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only on 29 Oct 2025 start from AU$447.1, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only has a free self car park and free valet parking.

Are there any beaches close to Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only is on Jamaica Beaches. Fun beach activities include yoga and volleyball.

Is there a spa on site at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Yep, The Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments.

Does Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only have a pool?

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only has 3 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger.

Does Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only features 2 poolside bars, 3 outdoor pools and a full-service spa. All guestrooms come with pillowtop beds, premium bedding and 24-hour room service.

What makes Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only a romantic place to stay?

1 hot tub and free beach cabanas, as well as rainfall showerheads and pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only.

Is Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only family-friendly?

No, Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only is an adults-only property.

Does Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only serve breakfast?

Sure does, free full breakfast is served daily between 7:00 AM and 11:30 AM.

Is there a free airport shuttle available at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Relax with a coldie at the 2 poolside bars or 11 lounge bars, and grab a meal at the onsite restaurant that serves seafood.

What time are check-in & check-out at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

No, pets and service animals are not allowed.

Is there a golf course on site at Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only?

There is a golf course next to Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only.

Reviews

Royalton Hideaway Blue Waters - Montego Bay, An Autograph Collection® All-Inclusive Resort - Adults Only Reviews

7.6

Good

8.4/10

Cleanliness

7.8/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 249 out of 585 reviews
Rating 8 - Good. 123 out of 585 reviews
Rating 6 - Okay. 95 out of 585 reviews
Rating 4 - Poor. 57 out of 585 reviews
Rating 2 - Terrible. 61 out of 585 reviews

Reviews

8/10 Good

Nicole Dieonne

Liked: Amenities
Didn’t like the fact that you had to make reservations for the restaurants.
Stayed 3 nights in Jul 2025

8/10 Good

Markisha

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Resort teied to out me in a weird room in a back corner that was not upgraded nor looked like the advertisements. The room was half the size of the regular rooms. I complained to the front office and the lady quickly allowed me to checm a new room and move in. When i firsg areived at 245 my rokm was not ready was told to come back at 3. Came back at 315 and was told my rok. Was not ready but a note was on my account to just assign me to a new room. This is how i eneded up in a less than satisfactory room. Food was decent. However at the habachi spot a huge concern for me was cross contamination. The chef put raw chicken on the grull right next to cooked rice and veggies. He then proceeded to use the same utensils on both the cooked rice and raw chicken. This is a huge no-no. Luckily no one from my group got sick. But please conduct a new healthy and safety class for all your kitchen personnel before this becomes the norm.
Stayed 5 nights in Jul 2025

6/10 Okay

dianna leshawn

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The food was absolutely horrible they ran out constantly and was never in no rush to refill empty pans…..Most of the workers had attitude…
Stayed 4 nights in Jul 2025

10/10 Excellent

Edward

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was our first time in Jamaica and we will absolutely be back!
Stayed 4 nights in Jul 2025

4/10 Poor

Shantal N

Travelled with family
Disliked: Cleanliness, room comfort
The only good part of this hotel was the team by the pool, the vibes team. The restaurants always ran out of food, the bathroom was leaking, a lot of the food serviced was cold. When we spoke to the staff it was an it is what it is attitude.
Stayed 3 nights in Jul 2025

2/10 Terrible

Chelsia

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Let me tell y'all. Please believe the bad reviews you have read. I came with a group of girls and will all had issues with our room that they took over a day to fix. One room the electric outlets didn't work and they kept insuring they would send someone to fix, one room no ac and full of mosquitos, as well as the room views are horrible. As soon as you open your door you see trash and an overgrown site. The beds are smaller than the twin beds in America. Now let's get to how the bars open and close late. This is supposed to be all inclusive but you can't drink all day only when they feel like opening the bar. When I first arrived the lady told me I had to pay her because she was checking me into the room 20 mins early. What kind of scam is this. Then let's get to when my friend checked in everyone stood behind the counter for 20 mins talking without assisting anyone. Also the room purchase came with points which they said they were out of the books so we would have to try to get one another day. Which means we never even got to use the points. Another thing is please be aware a lot of excursions do not pick up from here so you will be paying even more to get transportation to and from everywhere.
Stayed 3 nights in Jul 2025

8/10 Good

Cheyenne

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I had the best time at this resort. Most staff were so kind and fun!! The Hideaway is definitely the side to book!!
Stayed 7 nights in Jul 2025

10/10 Excellent

Kayla

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Adrian from the vibe team was amazing and friendly! Nadine pool side server was incredibly sweet and made all the efforts to ensure i always had a drink, she went above and beyond!
Stayed 7 nights in Jul 2025

8/10 Good

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Nice location
Stayed 4 nights in Jul 2025

6/10 Okay

Karen

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Overall the resort is nice.
Stayed 5 nights in Jul 2025

10/10 Excellent

PETAL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room service
Stayed 1 night in Jul 2025

10/10 Excellent

carl, valley stream

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Thanks Expedia for checking in every other day i enjoyed the place the food was good the staff was excellent i give it a 10 out of 10
Stayed 6 nights in Jul 2025

2/10 Terrible

Rose Marie

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jul 2025

8/10 Good

Shamilia

Liked: Property conditions & facilities
Stayed 1 night in Jul 2025

10/10 Excellent

Korie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

4/10 Poor

Shantay

Travelled with group
Liked: Amenities
Disliked: Staff & service
This is my third time at the resort and it’s the worst experience i’ve had so far. The check in process was extremely slow even though there wasn’t alot of people at the time. We finally got to our room and everything was nice and clean except for the bathroom, the toilet had tissue in it and the shower wasn’t clean. Moving over to the restaurants there was limited options available with the fact that every restaurant now needed a reservation besides the buffet and everything else was fully booked but thanks to a wonderful staff, Olivia, she assisted us with our dining experience and she was wonderful. Alex and Yanique also did a terrific job with making our dinner dining experience worthwhile. The bartenders at the swim up pool bars are terrible, they stare dead in your face and still ignore you when you try to place a drink order. After yelling and waving for a while that’s when they decide to take your order as if you are begging them. I usually tip but if i have to tip after every drink in order to get service, i’m not going to do that. Overall the property was lovely but the service needs improvement.
Stayed 1 night in Jul 2025

10/10 Excellent

Timothy

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful beach, lounge areas peaceful the rooms were nice. Multiple pools. It was relaxing and just great.
Stayed 2 nights in Jul 2025

10/10 Excellent

carl, valley stream

Liked: Cleanliness, staff & service, property conditions & facilities
Property is very nice and clean the employees is very nice
Stayed 2 nights in Jul 2025

4/10 Poor

Nabila, Toronto

Travelled with family
Disliked: Amenities
This was the worst resort experience we’ve ever had. While the amenities were already underwhelming, the real issue was the shockingly poor service and rude staff. Our room had a termite nest. Oceanview had no view the ocean. The front desk was impossible to reach by phone - calls went unanswered, and when we went down in person, we saw the phones were simply left on silent and blinking. We had two serious issues during our stay: 1. Medical Help: We needed Tylenol urgently but were passed around from department to department for over three hours without ever seeing the nurse. Calls repeatedly dropped or were transferred aimlessly. We never got the Tylenol - for a senior guest who badly needed it. 2. Room Problem: Our ceiling was leaking and lights on that wall flickering, and again, after 2.5 hours of waiting and calling, nothing happened even after we were told that maintenance will be coming in 15 mins. We had to go down to reception twice. On our way, we noticed that the room underneath us had broken concrete (possibly the same leak). The first time, the staff literally walked away. The second time, we had to approach from two different directions just to get someone’s attention. Eventually, we were moved but to a room. The only redeeming aspects were the beautiful beach and the kind housekeeping staff. Otherwise, this was an incredibly frustrating and disappointing stay. Would not return and really regretting not listening to the countless reviews that warned us.
Stayed 3 nights in Jul 2025

8/10 Good

Donna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2025

2/10 Terrible

Dumile

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
Food was horrible! Requested two items that never came and ordered room service which arrived 4 1/2 hours later. Entertainment was mediocre and the hotel is largely understaffed. There is no way to give this hotel a -5 rating but you get the idea. Definitely not worth the price.
Stayed 2 nights in Jul 2025

10/10 Excellent

Veronica E

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Excellent staff, professional and courteous.
Stayed 4 nights in Jul 2025

6/10 Okay

Adrian

Stayed 4 nights in Jul 2025

4/10 Poor

Kerry-Ann

Business traveller, Travelled with partner
Disliked: Staff & service
Customer Service was very basic. Not the customer service I'm used to at a resort. The room was not cleaned properly, I found a headband behind the toilet and a weed grinder in one of the drawers.
Stayed 2 nights in Jul 2025

6/10 Okay

Patricia

Travelled with group
Disliked: Staff & service
Stayed 4 nights in Jun 2025