Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

4.5 star property
Luxury property on the beach, with 4 outdoor pools

Photo gallery for Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

View from property
Banquet hall
1 bedroom, minibar, in-room safe, individually decorated
4 outdoor pools, pool loungers
8 restaurants, breakfast, lunch, dinner served; Italian cuisine

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • 24/7 front desk
  • Room service
The current price is AU$464
includes taxes & fees
29 Oct - 30 Oct

Explore the area

View map
Highway A1, Mountain Spring, Falmouth, Trelawny
  • Place, Burwood Beach
    ‪13 min walk‬
  • Place, Blue Waters Beach Club
    ‪14 min walk‬
  • Place, Luminous Lagoon
    ‪2 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪41 min drive‬

Room options

Luxury Chairman Three Bedroom Suite Ocean View Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 330 sq m
  • Ocean view
  • Sleeps 10
  • 1 King Bed, 4 Queen Beds and 1 Double Sofa Bed

Luxury Junior Suite Ocean View

8.0 out of 10
Very good
(40 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Junior Suite Ocean View Diamond Club

8.6 out of 10
Excellent
(9 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
  • 53 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Junior Suite Swim Out

7.4 out of 10
Good
(16 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Junior Suite

7.2 out of 10
Good
(24 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
Flat-screen TV
Separate bedroom
  • 53 sq m
  • Resort view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Junior Suite Swim out Diamond Club

8.4 out of 10
Very good
(5 reviews)

Highlights

Balcony or patio
Garden
Individually furnished
Individually decorated
Private plunge pool
Air conditioning
Connecting rooms available
Flat-screen TV
  • 53 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed OR 2 Queen Beds

Luxury Chairmans Ocean view Two Bedroom Suite Diamond Club

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 277 sq m
  • Ocean view
  • Sleeps 6
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean View Two bedroom suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 163 sq m
  • Ocean view
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

Luxury Presidential Ocean View One bedroom suite Diamond Club

Highlights

Balcony or patio
Garden
Separate dining area
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Connecting rooms available
  • 110 sq m
  • Ocean view
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

About the area

Falmouth

A luxury stay in Falmouth awaits you at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort. Within just a 15-minute stroll, you'll find Jamaica Beaches and Burwood Beach. Highlights at this beachfront property include 8 restaurants, 4 outdoor swimming pools and a full-service spa. .A relaxing day at The Royal Spa can include deep-tissue massages, facials and body treatments along with aromatherapy and reflexology. The restaurant, Grazie Italian Trattoria, serves Italian cuisine and is open for dinner. With 2 beach bars and 2 poolside bars to choose from, you can enjoy a drink at the property. Spend the day at the beach and enjoy the on-site free water park, nightclub and free kids' club. Plus you'll find free Wi-Fi in public areas, a gym and a free manager's reception. Each morning free buffet breakfast is offered between 7:00 AM and 11:30 AM. There's also the convenience of an airport shuttle. .Attractions in proximity to this 4.5-property class Falmouth property include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Burwood Beach - 13 min walk - 1.1 km
  • Blue Waters Beach Club - 14 min walk - 1.2 km
  • Luminous Lagoon - 2 min drive - 2.3 km
  • Silver Sands Public Beach - 13 min drive - 12.4 km
  • Rose Hall Great House - 29 min drive - 29.2 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 35 min drive

Restaurants

  • ‪Napoli - ‬9 min walk
  • ‪Mike's Coffee And Tea - ‬7 min drive
  • ‪White Bay - ‬9 min walk
  • ‪Lobby Bar - ‬8 min drive
  • ‪Privilege Restaurant - ‬9 min drive

About this property

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

Luxury property on the beach, with 4 outdoor pools
Some rates at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort are all-inclusive. These rates include on-site meals and beverages, and may include taxes and gratuities. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

As a guest of Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort, you'll find a full-service spa, a complimentary water park, and 4 outdoor swimming pools. There are 8 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 beach bars, 2 poolside bars and 7 bars/lounges. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. WiFi and wired Internet are free in public spaces.

Business amenities include a business centre and a meeting room. A children's pool, a health club, and a nightclub are also featured at the luxury Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort.

Smoking is allowed in designated areas at this 4.5-star Falmouth property.

  • 228 guestrooms or units
  • 8 dining venues
  • 2 bars on the beach
  • 2 bars by the pool
  • 7 bars or lounges
  • Built in 2016
  • Buffet breakfast (free)
  • Nightclub
  • Manager's reception (free)
  • Deli
  • Kid's club (free)
  • Poolside lounge chairs
  • Business facilities
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Games room or arcade
  • Terrace
  • Garden
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
  • 1 conference room
Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers 228 air-conditioned accommodations, which are accessible via exterior corridors, and features minibars and a safe. Rooms open to balconies or patios. Each accommodation is individually furnished and decorated. Flat-screen televisions come with premium satellite channels and pay-per-view films.

Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and complimentary toiletries. Guests can surf the web using complimentary wireless Internet access. Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis. Amenities available on request include fridges.

Guests can indulge in a pampering treatment at the property's full-service spa, The Royal Spa. Services include deep-tissue massages, hot stone massages, facials and body treatments. A variety of treatment therapies are provided, including aromatherapy and reflexology. The spa is open daily.

Awards and affiliations

Eco-certified property
This property participates in Green Globe – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • No on-site parking available
  • Return airport shuttle (surcharge)

Food and drink

  • Free buffet breakfast available daily 7:00 AM to 11:30 AM
  • 2 beach bars
  • 2 poolside bars
  • 7 bars/lounges
  • 8 restaurants
  • A coffee shop/cafe
  • Free daily manager's reception
  • Snack bar/deli

Restaurants on site

  • Gourmet Marche
  • Grazie Italian Trattoria
  • Hunter Steakhouse
  • Taj – Indian Cuisine
  • Zen - Teppanyaki & Asian

Things to do

  • 4 outdoor pools
  • Arcade/game room
  • Children's pool
  • Free children's club
  • Free water park
  • Full-service spa
  • Health club
  • Lazy river
  • Nightclub
  • Outdoor tennis court
  • Scuba diving
  • Waterslide

Family friendly

  • 4 outdoor pools
  • Arcade/game room
  • Baby toys
  • Children's pool
  • Free children's club
  • Free water park access
  • Laundry facilities
  • Lazy river
  • Refrigerator on request
  • Snack bar/deli
  • Waterslide

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • Business centre
  • Meeting room

Outdoors

  • Garden
  • On the beach
  • Pool loungers
  • Terrace

Full-service spa

  • Aromatherapy
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Manicures/pedicures
  • Reflexology
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk (91 centimetre high)

More

  • Banquet hall
  • Built in 2016
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium satellite channels
  • Pay films

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar
  • Refrigerator on request
  • Restaurant dining guides

More

  • Access via exterior corridors
  • Air conditioning
  • Connecting rooms available
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: 11:30 PM
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 2 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. 

We should mention

  • Children aged 2 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets and service animals are not allowed on site.

Property is also known as

Royalton Blue Waters Montego Bay All Inclusive Falmouth
Royalton Blue Waters Montego Bay Falmouth
Royalton Blue Waters Montego Bay
Royalton Blue Waters All Inclusive All-inclusive property
Royalton Blue Waters All Inclusive Falmouth
Royalton Blue Waters Inclusiv
Royalton Blue Waters All Inclusive
Royalton Blue Waters Resort Spa All Inclusive

Frequently asked questions

What is the cancellation policy at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

As of 26 Oct 2025, prices found for a 1-night stay for 2 adults at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort on 29 Oct 2025 start from AU$464.3, excluding taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Yep, Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is a short 12-minute walk from Jamaica Beaches. Fun beach activities include scuba diving.

Is there a spa on site at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Yep, The Royal Spa is available for guests. You'll enjoy heaps of services like facials and body treatments, as well as deep-tissue massages.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort have a pool?

Yep, and guests love it! Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying on a lounger and with a drink from one of the bars.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort have a waterslide?

Yep, this property has a waterslide!

What luxury perks are available at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort features 2 beach bars, 4 outdoor pools and a full-service spa. All guestrooms come with 24-hour room service and private yards.

What makes Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort a romantic place to stay?

24-hour room service, plus rainfall showerheads in the guestrooms, help set the scene for a romantic weekend at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort.

Is Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort family-friendly?

You bet! With amenities such as a free children's club, a children's pool and an arcade, it's no surprise that Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort is a hit with families.

Does Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort serve breakfast?

You bet, free buffet breakfast is available daily from 7:00 AM to 11:30 AM.

Is there a free airport shuttle available at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Relax with a coldie at the 2 beach bars, 2 poolside bars or 7 lounge bars, and grab a meal at the onsite restaurant that serves Italian cuisine.

What time are check-in & check-out at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort?

No, pets and service animals are not allowed.

Reviews

Royalton Blue Waters Montego Bay, An Autograph Collection All Inclusive Resort Reviews

7.8

Good

8.6/10

Cleanliness

8.0/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.2/10

Eco-friendliness
Rating 10 - Excellent. 464 out of 1001 reviews
Rating 8 - Good. 217 out of 1001 reviews
Rating 6 - Okay. 137 out of 1001 reviews
Rating 4 - Poor. 76 out of 1001 reviews
Rating 2 - Terrible. 107 out of 1001 reviews

Reviews

4/10 Poor

shabana, queens village

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff is very rude. Beware this property is infested with mosquitoes, you can’t sit outside comfortably. It’s nearly impossible to get dinner reservations.
Stayed 5 nights in Jul 2025

10/10 Excellent

Sheray

Stayed 4 nights in Jul 2025

8/10 Good

Sophia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was very hot. The ac was not as cool as expected. Also, the dining area was not cool due to lack of ac. The elevators are extremely hot and too small for such a big property. The staff is AWESOME. Everyone we encountered was pleasant, helpful and very welcoming.
Stayed 3 nights in Jul 2025

10/10 Excellent

Michelle

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We just love this hotel and it was totally worth getting the Butler service. Totally totally worth it. We absolutely loved our Butler. WILLARD and FITZGERALD!! I have never dealt with such an amazing and caring team. Lady at the checkout desk was amazing TISHANA and Wayne the server at the Cabana . This hotel is just the right size. I love it so so much. I would only ask for better air-conditioning in the main Diamond facilities and in the main checkout area but other than that, it’s an amazing hotel with incredible beaches.
BEST BEACH EVER!!
Family and BUTLER WILLARD!!!!

10/10 Excellent

Lisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2025

6/10 Okay

Talcia

Liked: Cleanliness, staff & service
The property needs to be elevated. Staff is amazing But no ac in lobby or restaurants… rooms ok
Stayed 3 nights in Jul 2025

6/10 Okay

Chloe

Stayed 1 night in Jul 2025

10/10 Excellent

Michelle

Liked: Cleanliness, staff & service, property conditions & facilities
Do not even hesitate. This was my absolute favorite hotel! The best of the best of the best. Best beat best staff excellent excellent food. An extra special shout out to Willard The Butler. What an amazing human I wouldn’t be surprised if he runs the whole whole hotel one day into Wayne the server at the cabana what an absolute angel One hard-working human. Sonja, who also worked in the Diamond club area. Those were some amazing sand out and there was our amazing helper in our room. I believe her name is Sonia. Royalton, you have done it right your jerk chicken is by far the best.
Stayed 3 nights in Jul 2025

10/10 Excellent

Rose

Stayed 3 nights in Jul 2025

6/10 Okay

Andrea

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The room was clean and everything was working the way it was supposed to. The water drained perfectly in the shower and the sink and the toilet was tucked away in its own enclosed room. I liked the hotel amenities and the entertainment. I did not like the quality of the local food at the restaurant. I also did not like how expensive transportation from the hotel was. The hotel is not located in a busy center, so to get to the nearest town that has shopping, restaurants and a booming nightlife, you have to travel at least 30 minutes by car. In future I would stay in Montego Bay or Ocho Rios
Stayed 5 nights in Jan 2025

10/10 Excellent

Tomara

Stayed 2 nights in Jul 2025

4/10 Poor

Lakeisha

Travelled with family
Liked: Amenities, property conditions & facilities
We stayed in RM3508 last week and everyday we had to reprogram our room keys as it dropped EVERYDAY. Could you imagine after a long day and waiting on the elevator to only have to return to the lobby. On night 1, I needed sheets for the pullout bed. Unfortunately, the room phone didn’t have the telephone guide to notify what each button meant (see photo). I pressed 0 and that phone just rang. I then proceeded to press the different buttons and I finally got an answer and made my request. The room was not 100% clean, we found two pieces of pink candy on the floor and in chair near the working desk upon arrival. Night 2 in the process of reprogramming our room keys, the front desk agent did something and it cause the room to be check out. So when we powered the tv, we got the message saying checked out room (see attached) Therefore I had to return to the desk again. Additionally, it was extremely hard to get dinner reservations to the different speciality restaurants! The last evening my family member who traveled with us, were able to get us into the steak house. What I observed was 70% of the inside was empty. The restaurant wasn’t full until after 7:30pm. On the survey I received at dinner, I suggested maybe having two dining to accommodate more guests. (6-8pm and 8-10pm) Night 4 we waited until 12:30pm to eat at the bar opposite the jerk. No food was offered until 1:15pm. No explanation. I MUST OFFER KUDDOS TO “SEAN” IN THE BUFFET RESTAURANT! Very hospitable!!
Stayed 4 nights in Jul 2025

8/10 Good

Jacqueline

Liked: Cleanliness
Stayed 3 nights in Jun 2025

2/10 Terrible

Shamia

Disliked: Cleanliness, staff & service, property conditions & facilities
The property needs to be updated.
Stayed 5 nights in Jun 2025

10/10 Excellent

Christyanna

Stayed 5 nights in Jun 2025

6/10 Okay

Teiona Monique

Liked: Amenities
This is my 2nd time there , I had a bad experience at the steak house my server being me out pork when I order chicken , I got upset and walked out . But Lamon saved the day he got me chicken and made me night I love love the staff
Stayed 4 nights in Jun 2025

10/10 Excellent

Madelaine

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Second time back, love the gym and beach is so clean! Everything was great!
Stayed 1 night in May 2025

10/10 Excellent

Megan Alayne

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Staff
Stayed 5 nights in Jun 2025

10/10 Excellent

Denise

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Very nice place
Stayed 3 nights in Jun 2025

6/10 Okay

Melika

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The food was average wasn’t a lot of great food choices
Stayed 1 night in Jun 2025

2/10 Terrible

Devon

Disliked: Staff & service
I had a terrible experience with the reservation department. I booked a stay here June 8-11 for my brothers wedding. During flight check in, I realized my passport had expired a month ago and unable to fly out. I and Expedia called and sent numerous emails before check in, pleading for a refund or a waiver on this expensive stay that I was unable to enjoy. Phones just rang, and emails without reply’s. The lady in reservations was extremely rude, and refused to connect me with management or info to corporate and stating my emails were sent after check in time which was a lie! Very unacceptable and heart breaking. Not only did I miss the wedding, I am out $700. Very disappointing
Stayed 2 nights in Jun 2025

6/10 Okay

Nijeema

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Overall nice hotel, despite the day of arrival I requested a double bed in bedroom had to be moved to a new room. Requested birthday decor in room they said they ran out of balloons. I’ve stayed in hotels before and they asked me did I want decorations for my birthday. I wasn’t able to make reservations I asked upon arrival how do we reserve I was told to scan the QR code for reservations and activities. I was not able to call out for room service but was given a different code to dial after complaint.
Stayed 4 nights in Jun 2025

2/10 Terrible

Meeta

Travelled with family
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
I have filed a case with expedia. My case # is 13452986. This hotel is garbage. Pls take it off Expedia. I want my money reimbursed for hotel, transfer and my local trips. My hotel room had a huge leak in the ceiling. Water everywhere. We had to change rooms. Barely any hot water to shower with. My transfer from hotel to airport didn't show up on time. I had to take a local taxi. $70. I have proof and receipts to prove my case. It was birthday trip. Completely ruined. No A/C anywhere. My bday was June 10th. We did 4 tours. I want the money reimbursed. I've been to many Caribbean islands. This was the WORST. Absolutely ruined my birthday. I'm so mad. This hotel should NOT be on your website. Waiting for your escalation team to contact me. Thank U. My cell is 718-938-8468 Email is meetakal@aol.com
Stayed 6 nights in Jun 2025

10/10 Excellent

Sylvia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family and I really enjoyed Royalton blue Waters . We had a Buttler service and Ryan. was the best Butler I’ve ever had. He made our stay so complete he checked in he did above and beyond making sure that my family and I were comfortable and not in need of anything. we receive a daily schedule of what’s going on at the resort every day was something different.
Stayed 4 nights in Jun 2025

10/10 Excellent

Patrick

Liked: Cleanliness, amenities, property conditions & facilities
I loved the Jerk Pit every afternoon and the amount of lounge chairs made it easy for relaxing. I also had wonderful experiences with the staff at the buffet. It was an excellent experience! Ya Mon!
The view!
Relaxing 😎
Family friendly!
Stayed 6 nights in Feb 2025