Excellence Oyster Bay - Adults Only All Inclusive

5.0 star property
Adults-only beachfront property with 2 outdoor pools

Photo gallery for Excellence Oyster Bay - Adults Only All Inclusive

2 outdoor pools, pool umbrellas, pool loungers
Property video
View from room
Beach/ocean view
Premium bedding, minibar, in-room safe, individually decorated

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Spa pool
  • Free Wi-Fi

Explore the area

View map
Peninsula Oyster Bay, Falmouth
  • Place, Luminous Lagoon
    ‪7 min drive‬
  • Place, Rose Hall Great House
    ‪35 min drive‬
  • Place, Doctor's Cave Beach
    ‪50 min drive‬
  • Airport, Montego Bay (MBJ-Sir Donald Sangster Intl.)
    ‪48 min drive‬

Room options

Junior Suite Garden View

8.4 out of 10
Very good
(19 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Sofa bed
  • 88 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

Junior Suite With Private Pool

9.2 out of 10
Wonderful
(18 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

Junior Suite Ocean View

9.4 out of 10
Exceptional
(12 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 75 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Junior Suite Ocean Front

9.0 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Junior Suite with Private Pool + 20% OFF SPA

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 88 sq m
  • Sleeps 2
  • 1 King Bed
  • Garden view

Excellence Club Junior Suite Ocean Front + 20% OFF SPA

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Rooftop Terrace Suite with Plunge Pool Ocean Front + 20% OFF SPA

7.8 out of 10
Good
(8 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 89 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Beach House Suite with Plunge Pool Ocean Front + 20% OFF SPA

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 74 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Honeymoon Rooftop Terrace Suite Plunge Pool + 20% OFF SPA

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • 102 sq m
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Junior Suite

8.8 out of 10
Excellent
(13 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Resort view

Junior Suite with Plunge Pool Garden View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Garden view

Junior Suite with Plunge Pool Ocean Front

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 84 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Junior Suite Partial Ocean View + 20% OFF SPA

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 74 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

Imperial Suite Rooftop Terrace with Plunge Pool Ocean Front

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 130 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Beach Villa With Private Pool

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Private pool
Air conditioning
Flat-screen TV
Premium bedding
  • 140 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Ocean view

Excellence Club Beachfront House Suite With Plunge Pool + 20% OFF SPA

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

FREE UPGRADE TO JUNIOR SUITE OCEAN VIEW

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

FREE UPGRADE TO JUNIOR SUITE OCEAN FRONT

8.0 out of 10
Very good
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed
  • Sea view

FREE UPGRADE TO EXCELLENCE CLUB JUNIOR SUITE PARTIAL OCEAN VIEW

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Separate bedroom
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Partial ocean view

FREE UPGRADE TO JUNIOR SUITE WITH PRIVATE POOL

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate sitting area
Individually furnished
Individually decorated
Air conditioning
Flat-screen TV
Premium bedding
Private bathroom
  • Sleeps 2
  • 1 King Bed
  • Garden view

About the area

Falmouth

A luxury stay in Falmouth awaits you at Excellence Oyster Bay - Adults Only All Inclusive. You'll be 2.7 km (1.7 mi) from Blue Waters Beach Club and 3 km (1.9 mi) from Luminous Lagoon. Highlights at this all-inclusive property include 11 restaurants, 2 outdoor swimming pools and a full-service spa. .A day of pampering at Miilé Spa can include deep-tissue massages, hot stone massages and body wraps along with aromatherapy and hydrotherapy. The fine-dining restaurant, Chez Isabelle, serves French cuisine and is open for dinner. With 3 poolside bars and 10 lounge bars to choose from, you can enjoy a drink at the property. Spend the day at the private beach where you'll find sunloungers, and enjoy the 4 hot tubs and gym. Plus you'll find free Wi-Fi in public areas, a sauna and a coffee shop/cafe. There's also the convenience of an airport shuttle. .Attractions in proximity to this 5-property class Falmouth property include Rose Hall Great House and Doctor's Cave Beach.

What's nearby

  • Luminous Lagoon - 7 min drive - 4.1 km
  • Rose Hall Great House - 35 min drive - 31.1 km
  • Doctor's Cave Beach - 50 min drive - 46.4 km
  • Montego Bay Cruise Ship Terminal - 57 min drive - 51.6 km
  • Sunset Beach Resort Au Natural Beach - 60 min drive - 53.5 km

Getting around

  • Montego Bay (MBJ-Sir Donald Sangster Intl.) - 42 min drive

Restaurants

  • ‪Napoli - ‬6 min drive
  • ‪White Bay - ‬6 min drive
  • ‪Kfc - ‬10 min drive
  • ‪Martini Bar - ‬1 min walk
  • ‪Royalton Sands Beach Bar - ‬7 min drive

About this property

Excellence Oyster Bay - Adults Only All Inclusive

Adults-only beachfront property with 2 outdoor pools
Excellence Oyster Bay - Adults Only All Inclusive is an all-inclusive property. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Simply walk outside to smell the salty air and watch the ocean waves from the white sand beach. Enjoy the umbrellas and sunloungers for a relaxing day at the beach. At Excellence Oyster Bay - Adults Only All Inclusive, you can cool off in one of the 2 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 11 restaurants on site, along with a coffee shop/cafΘ. For a drink, you can stop by one of the on-site bars, including 3 poolside bars and 10 bars/lounges. WiFi is free in public spaces. This all-inclusive property also offers a sauna, a fitness centre and a garden.

Smoking is allowed in designated areas at this 5-star Falmouth property.

  • 315 guestrooms or units
  • 3 levels
  • 11 dining venues
  • 3 bars by the pool
  • 10 bars or lounges
  • Built in 2018
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Beauty salon
  • ATM
  • Bellhop
  • Lift
  • Smoking in designated areas
  • Coffee shop
Excellence Oyster Bay - Adults Only All Inclusive offers 315 accommodations with minibars and a safe. Rooms open to balconies. This individually decorated and furnished accommodation has separate sitting areas. Beds feature premium bedding. Flat-screen televisions come with satellite channels. Bathrooms include a separate bath and shower with in-room jetted baths, complimentary toiletries, hairdryers and toothbrushes and toothpaste.

This Falmouth property provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include complimentary bottles of water and coffee/tea makers. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Miilé Spa has 13 treatment rooms, including rooms for couples and outdoor treatment areas. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. The spa is equipped with a sauna, a hot tub and a steam room. A variety of treatment therapies are provided, including aromatherapy and hydrotherapy. The spa is open daily.

Similar properties

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available
  • 24-hour return airport shuttle on request for a surcharge

Food and drink

  • 10 bars/lounges
  • 11 restaurants
  • 3 poolside bars
  • A coffee shop/cafe

Restaurants on site

  • Chez Isabelle
  • Spice
  • The Grill
  • The Kitchen Table
  • The Lobster House

Things to do

  • 2 outdoor pools
  • 4 hot tubs
  • Boat tours
  • Full-service spa
  • Gym
  • Kayaking
  • Sailing
  • Sauna
  • Snorkelling

Conveniences

  • 24-hour front desk
  • ATM
  • Hair salon
  • Luggage storage

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Garden
  • On a private beach
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • 13 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Hydrotherapy
  • Manicures/pedicures
  • Outdoor treatment areas
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages
  • Thai massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Accessible airport shuttle
  • Lift (90 centimetre wide door)
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible registration desk (116 centimetre high)

More

  • 3 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • Biodegradable drinking straws available
  • Built in 2018
  • Comprehensive recycling policy
  • Designated smoking areas
  • Eco-friendly cleaning products used
  • Humane treatment of captive wild animals
  • Local culture and ecosystem education
  • No plastic drinking straws
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Jetted bathtub
  • Private bathroom
  • Separate bathtub and shower
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Composting
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Individual decor
  • Individual furnishings
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Separate sitting area
  • Water-efficient showers
  • Water-efficient toilets

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Excellence Oyster Bay - Adults Only All Inclusive

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: JMD 38844.51 per vehicle (return, maximum occupancy 2)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
This property uses a grey water recycling system and eco-friendly cleaning products
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. This property uses a grey water recycling system and eco-friendly cleaning products. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • This is an adults-only property and children 18 years old and younger aren't allowed.
  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Excellence Oyster Bay Adults All-Inclusive Falmouth
Excellence Oyster Bay Adults All-Inclusive
Excellence Oyster Adults Incl
Excellence Oyster Bay Adults Only All Inclusive
Excellence Oyster Bay - Adults Only All Inclusive Falmouth

Frequently asked questions

What is the cancellation policy at Excellence Oyster Bay - Adults Only All Inclusive?

Excellence Oyster Bay - Adults Only All Inclusive offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Excellence Oyster Bay - Adults Only All Inclusive?

The closest beach to Excellence Oyster Bay - Adults Only All Inclusive is Doctor's Cave Beach (30.9 km).

Is there a spa on site at Excellence Oyster Bay - Adults Only All Inclusive?

Yep, Miilé Spa is available for guests. It has 4 hot tubs, a steam room and a sauna. You'll enjoy heaps of services like body wraps, body scrubs and facials, as well as hot stone massages.

Does Excellence Oyster Bay - Adults Only All Inclusive have a pool?

Yep, and guests recommend it! Excellence Oyster Bay - Adults Only All Inclusive has 2 outdoor swimming pools. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a drink from one of the bars.

What luxury perks are available at Excellence Oyster Bay - Adults Only All Inclusive?

Excellence Oyster Bay - Adults Only All Inclusive features a private beach, 3 poolside bars and 2 outdoor pools. All guestrooms come with Private jetted baths, premium bedding and 24-hour room service.

What makes Excellence Oyster Bay - Adults Only All Inclusive a romantic place to stay?

A hot tub and couples spa treatments, as well as Jetted bath and premium bedding in the guestrooms, help set the scene for a romantic weekend at Excellence Oyster Bay - Adults Only All Inclusive.

Is Excellence Oyster Bay - Adults Only All Inclusive family-friendly?

No, Excellence Oyster Bay - Adults Only All Inclusive is an adults-only property.

Are there hot tubs in the rooms at Excellence Oyster Bay - Adults Only All Inclusive?

No, but there are Jetted bath in the guestrooms.

Is there a free airport shuttle available at Excellence Oyster Bay - Adults Only All Inclusive?

No, but there's an airport shuttle that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Excellence Oyster Bay - Adults Only All Inclusive?

Relax with a coldie at the 3 poolside bars or 10 lounge bars, and grab a meal at the onsite restaurant that serves French cuisine.

What time are check-in & check-out at Excellence Oyster Bay - Adults Only All Inclusive?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Excellence Oyster Bay - Adults Only All Inclusive?

No, pets and service animals are not allowed.

Excellence Oyster Bay - Adults Only All Inclusive Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 838 out of 1170 reviews
Rating 8 - Good. 190 out of 1170 reviews
Rating 6 - Okay. 70 out of 1170 reviews
Rating 4 - Poor. 32 out of 1170 reviews
Rating 2 - Terrible. 40 out of 1170 reviews

9.4/10

Cleanliness

9.2/10

Staff & service

9.4/10

Amenities

9.2/10

Property conditions & facilities

Reviews

10/10 Excellent

FATIMA, Sumter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The property is beautiful. We loved our beach house. Having Excellence Club level, made a big difference for us. We enjoyed the daily resort activities and the nightly shows. Michael Jackson was entertaining. The beach is just enough & very clean. The staff really make you feel like royalty. Our favorite bartender is Rodney. Our favorite Guest Specialist is Trishana. She took great care of us & always checked on us during our stay. The Davids will be back. When we return we want to hear again, WELCOME HOME!
Excellence Club Only Breakfast view near the Beach Villas
Nightly turndown service after our romantic beach dinner
Nightly turndown service after our romantic beach dinner
Double Rainbow after the rain cleared
Stayed 5 nights in Oct 2025

10/10 Excellent

KIMBERLY

Excellent
Stayed 3 nights in Oct 2025

8/10 Good

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff
Stayed 4 nights in Oct 2025

10/10 Excellent

Elias

Stayed 4 nights in Oct 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience. We’d definitely go back.
Stayed 5 nights in Oct 2025

10/10 Excellent

Rochelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed my stay. Clean and tasty food!
Stayed 3 nights in Oct 2025

10/10 Excellent

Tamara

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful
Stayed 3 nights in Oct 2025

10/10 Excellent

Alicia

Liked: Cleanliness, staff & service, property conditions & facilities
The beach was beautiful, the staff is hard working and a ton of fun!
Stayed 5 nights in Oct 2025

2/10 Terrible

Varsha

Stayed 3 nights in Oct 2025

10/10 Excellent

Charles, Charlotte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Place was amazing from the views, restaurants and the service. My favorite thing was the Staff. And a special thanks to Jason, Omar, Alex, Alicia, Zonia and the mgr Marlin. (over and above)
Stayed 3 nights in Oct 2025

10/10 Excellent

Chelci

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My stay at Excellence Oyster Bay was nothing short of incredible. From the moment I arrived, I was greeted with warm smiles, a refreshing drink, and a view that instantly set the tone for luxury and relaxation. The resort felt like a hidden paradise — private, peaceful, and beautifully maintained. The food was top-tier, offering a variety of flavors from authentic Jamaican cuisine to elegant fine dining. Every meal felt like an experience of its own. My suite was spotless, with a private plunge pool and breathtaking ocean views that made each morning unforgettable. The staff went above and beyond to make sure every detail was perfect, creating a sense of genuine care and hospitality. Between the serene spa, crystal-clear waters, and the overall elegance of the property, Excellence Oyster Bay truly lived up to its name — an experience of pure excellence.
Stayed 4 nights in Jul 2025

10/10 Excellent

Ochai

Stayed 4 nights in Oct 2025

10/10 Excellent

Arthur

Stayed 3 nights in Oct 2025

10/10 Excellent

Patrick

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing staff, beachfront views Were breathtaking.
Stayed 4 nights in Oct 2025

10/10 Excellent

Sasha Lyvia Cricket

Liked: Property conditions & facilities
Stayed 5 nights in Oct 2025

2/10 Terrible

Michelle

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Food was horrendous. Steak gray- appeared boiled from a steak house. Half the menus at the restaurants they did not have available. Octopus and lobster dry and chewy. They wanted to substitute our grouper fish for mash potatoes. Unfriendly staff- felt as though we were bothering them. Subpar customer service. Luggage never arrived at room even after 2 hours when told it would arrive momentarily. Room service stated 45 minutes and it would consistent arrive in 1 1/2 hours. Towels not available at pool. When asked if someone could assist us they said not to worry and would be back in 5 minutes with towels . After 45 min they never returned. Paid for excellence club and one of their two excellence restaurants closes. Went to spa for a massage and facial. They forgot to add on the facial. Very disappointing for what we thought was going thought was going to be a 5 star resort
Stayed 3 nights in Oct 2025

10/10 Excellent

Abiodun

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Fun time
Stayed 4 nights in Oct 2025

10/10 Excellent

Jedsen I

Stayed 4 nights in Oct 2025

10/10 Excellent

Michelle T

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very friendly and management checked in on us. The only problem we had was all week our room kept getting skipped over for a cleaning. Our dirty towels were towering. We did have the green button on for “open” instead of the red but somehow we were overlooked. We got towels right away when I called and management was willing to help. Overall very clean, quiet, good food, and entertainment was nice. Best part was the ocean and the private beach where you didn’t have to worry about leaving your items by your beach chair and walking away. We loved it!!
Fried watermelon
“The Grill”
Private Beach
Stayed 5 nights in Oct 2025

6/10 Okay

Kwan

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
We waited an hour for our room on arrival. They were non chalant about the situation and never had the opportunity to speak to a Manager. When you walk in its was not inviting very dark and smelt like mildew. The staff were blah, compared to other restaurants we've stayed at. There was alot of construction going on around our room and property. For our inconveniences they offer us a cabana with a server, although we explained we were there with 16 other people. That would take us away from our party for up to 4 hours. One of the days there our room didn't get cleaned all dayy we had to call them. The esthetics were nice and the food was good, but compared to other places ive stayed in Jamaica the feel of tne people and tne vibe wasnt there. I will stick with Secrets st james.
Stayed 3 nights in Oct 2025

6/10 Okay

Marlene

Liked: Cleanliness, property conditions & facilities
Stayed 4 nights in Oct 2025

10/10 Excellent

Andrew Ryan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Oct 2025

10/10 Excellent

Jamicheal, Orlando

Stayed 3 nights in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a great stay at Excellence after working 28 days straight a solo trip was much needed. Had a great time. The staff was amazing. From my experience the club beach wasn’t that great. Beach area by main pool was the best. Food was the best I’ve had at an all inclusive. Look forward to my next visit.
Stayed 3 nights in Oct 2025

10/10 Excellent

Donte

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and peaceful
Stayed 4 nights in Sep 2025