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Hilton Birmingham Metropole

4.0 star property
Family-friendly hotel with 2 restaurants and bars/lounges

Photo gallery for Hilton Birmingham Metropole

Indoor pool, open 6:00 AM to 10:00 PM, lifeguards on site
Property video
Lobby
Room, 1 King Bed (Dinner By The Water Stay) | Restaurant
Point of interest

Reviews

7.8 out of 10
Good

Popular amenities

  • Spa pool
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
The current price is AU$150
includes taxes & fees
6 Feb - 7 Feb

Explore the area

View map
National Exhibition Centre, Birmingham, England, B40 1PP
  • Place, National Exhibition Centre
    ‪7 min walk‬
  • Place, Resorts World Birmingham
    ‪7 min walk‬
  • Place, bp pulse LIVE
    ‪10 min walk‬
  • Airport, Birmingham (BHX)
    ‪18 min walk‬

Room options

View all photos for Single Room, 1 Double Bed

Single Room, 1 Double Bed

Single Room, 1 Double Bed

7.4 out of 10
Good
(20 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • 14 sq m
  • Sleeps 1
  • 1 Double Bed

View all photos for Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

Room, 1 Queen Bed, Accessible

8.6 out of 10
Excellent
(13 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • 25 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Room, 1 King Bed

8.4 out of 10
Very good
(47 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • 44 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
  • 66 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Penthouse

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Penthouse

Highlights

Balcony
Separate dining area
Separate sitting area
Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
  • 93 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Single Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Single Room

  • Sleeps 1

View all photos for Deluxe Twin Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Deluxe Twin Room

  • Sleeps 2

View all photos for Family Queen Room with Sofabed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Family Queen Room with Sofabed

  • Sleeps 2

Deluxe Queen Room

  • Sleeps 2

View all photos for Accessible Queen Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Accessible Queen Room

  • Sleeps 2

View all photos for Executive Queen Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Queen Room

  • Sleeps 2

View all photos for King Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

King Suite

  • Sleeps 4

View all photos for Executive Room, 1 King Bed

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive Room, 1 King Bed

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Bathrobes
Private bathroom
  • Sleeps 2
  • 1 King Bed

View all photos for Suite, 1 King Bed, Corner

Shower, free toiletries, hair dryer, towels

Suite, 1 King Bed, Corner

Highlights

Separate sitting area
Individually decorated
Connecting rooms available
Executive Lounge
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
  • Sleeps 4
  • 1 King Bed

View all photos for Family Room, 1 King Bed

Family Room, 1 King Bed | Living area

Family Room, 1 King Bed

9.0 out of 10
Wonderful
(12 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 Queen Bed

Room, 1 Queen Bed

Room, 1 Queen Bed

7.2 out of 10
Good
(5 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 1 Queen Bed

View all photos for Twin Room, 2 Double Beds

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Room, 2 Double Beds

7.4 out of 10
Good
(12 reviews)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Double Beds

View all photos for Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

Twin Room, 2 Single Beds

10.0 out of 10
Exceptional
(1 review)

Highlights

Individually decorated
Connecting rooms available
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Hairdryer
Private bathroom
Electric kettle
  • Sleeps 2
  • 2 Single Beds

View all photos for Queen Hilton Guestroom

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Queen Hilton Guestroom

  • Sleeps 2

View all photos for Corner Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Corner Suite

  • Sleeps 2

View all photos for Executive King Family Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Executive King Family Room

  • Sleeps 4

View all photos for Hilton Deluxe King Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Hilton Deluxe King Room

  • Sleeps 2

Deluxe King Suite

  • Sleeps 2

View all photos for Penthouse Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Penthouse Suite

  • Sleeps 4

View all photos for Twin Hilton Room

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Twin Hilton Room

  • Sleeps 2

View all photos for Junior King Suite

Hypo-allergenic bedding, in-room safe, individually decorated, desk

Junior King Suite

  • Sleeps 2

Deluxe Penthouse Suite

  • Sleeps 4

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Exterior

Crowne Plaza Birmingham NEC by IHG

Marston Green
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 1,004 reviews
The price is AU$133
includes taxes & fees
22 Feb - 23 Feb
Crowne Plaza Birmingham NEC by IHG

About the area

Birmingham

A family-friendly stay in Birmingham awaits you at Hilton Birmingham Metropole. Within just a 10-minute stroll, you'll find National Exhibition Centre and bp pulse LIVE. Highlights at this hotel include 2 restaurants, 2 bars/lounges and an indoor swimming pool. .The restaurant, Brightsmith on the Water, is open for breakfast, lunch and dinner. Enjoy the 24-hour gym, Hot tub, sauna and kids' swimming pool. 59998 square feet (5574 square metres) of event facilities include 31 meeting rooms and conference space. Additionally, you'll find free Wi-Fi in public areas and a coffee shop/cafe. Buffet breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Sights within a 20-minute drive of this 4-property class Marston Green hotel include Resorts World Birmingham and Bullring & Grand Central.

What's nearby

  • Pendigo Lake - 2 min walk - 0.2 km
  • National Exhibition Centre - 7 min walk - 0.7 km
  • Resorts World Birmingham - 7 min walk - 0.7 km
  • The Vox Conference Centre - 7 min walk - 0.7 km
  • bp pulse LIVE - 10 min walk - 0.9 km

Getting around

  • Birmingham International Station - 18 min walk
  • Air Rail Link Tram Stop - 18 min walk
  • Birmingham Airport (BHX) - 10 min drive

Restaurants

  • ‪Genting Hotel - ‬10 min walk
  • ‪Costa Coffee - ‬12 min walk
  • ‪Starbucks - ‬7 min walk
  • ‪PizzaExpress - ‬10 min walk
  • ‪Sky Bar & Restaurant - ‬10 min walk

About this property

Hilton Birmingham Metropole

Family-friendly hotel with 2 restaurants and bars/lounges
Hilton Birmingham Metropole offers its guests a kids' pool, an indoor pool, a 24-hour health club, and Access to hot tub. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can unwind with a drink at one of the 2 bars/lounges. Public spaces have free WiFi.

Event space at this hotel measures 59998 square feet (5574 square metres) and includes conference space. A sauna, multilingual staff, and tour/ticket assistance are also featured at the family-friendly Hilton Birmingham Metropole. Parking is available for a fee.

Smoking is allowed in designated areas at this 4-star Birmingham hotel.

  • 795 guestrooms or units
  • 5 levels
  • 2 dining venues
  • 2 bars or lounges
  • 59998 sq ft of conference space
  • 5574 sq. m of conference space
  • Built in 1976
  • Conference space
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • ATM
  • Lift
  • Smoking in designated areas
  • Coffee shop
Hilton Birmingham Metropole offers 795 accommodations with a safe and a hairdryer. This individually decorated accommodation includes desks. 55-inch flat-screen televisions come with cable channels.

Bathrooms include a shower and complimentary toiletries. This Birmingham hotel provides complimentary wireless Internet access, with a speed of 50+ Mbps. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

Similar properties

Exterior
Crowne Plaza Birmingham NEC by IHG
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
  • Gym
4.3 out of 5, Excellent, 1,004 reviews
The price is AU$133
includes taxes & fees
22 Feb - 23 Feb
Crowne Plaza Birmingham NEC by IHG

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 50+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (GBP 20 per night)
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Buffet breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:00 AM to 11:00 AM on weekends; GBP 18 per person
  • 2 bars/lounges
  • 2 restaurants
  • A coffee shop/cafe

Restaurants on site

  • Brightsmith on the Water
  • The Gild

Things to do

  • 24-hour health club
  • Children's pool
  • Concerts/live shows
  • Hot tub
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • Children's pool
  • Free rollaway/extra bed
  • High chair
  • Indoor pool
  • Lifeguards on site

Conveniences

  • 24-hour front desk
  • ATM
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (daily)
  • Multilingual staff
  • Tour and ticket assistance

Business services

  • 31 meeting rooms
  • 59,998 square feet of conference space

Outdoors

  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 20 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Thin carpet in room
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (75 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 1976
  • Designated smoking areas
  • Lifeguards

Room amenities

Bedroom

  • Bedsheets provided
  • Free rollaway/extra bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower
  • Towels provided

Entertainment

  • 55-inch flat-screen TV with cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Tea bags/instant coffee

More

  • Connecting rooms available
  • Desk
  • Heating (climate-controlled)
  • Individual decor
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 8:00 PM
Early check-in subject to availability
Late check-in subject to availability
Express check-in available

Check-out

Check-out before noon
Contactless check-out
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 4:00 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet (varies based on length of stay)
  • Maximum 2 (weight limit: 75 lb per pet)
  • Food and water bowls are available
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 13 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 18.00 per person
  • Self-parking fee: GBP 20.00 per night
  • Pet fee: GBP 30 per pet (varies based on length of stay)
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Barclaycard, debit cards and cash. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Up to 2 children aged 13 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Birmingham Hilton
Birmingham Metropole
Birmingham Metropole Hilton
Hilton Birmingham Metropole
Hilton Metropole Birmingham
Hilton Metropole Hotel Birmingham
Metropole Birmingham
Metropole Birmingham Hilton
Metropole Hilton
Metropole Hilton Birmingham
Hilton Birmingham Metropole Hotel Birmingham
Hilton Birmingham Metropole Hotel
Hilton Metropole
Hilton Birmingham Metropole Hotel
Hilton Birmingham Metropole Birmingham
Hilton Birmingham Metropole Hotel Birmingham

Frequently asked questions

What is the cancellation policy at Hilton Birmingham Metropole?

Hilton Birmingham Metropole offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Birmingham Metropole?

As of 22 Jan 2026, prices found for a 1-night stay for 2 adults at Hilton Birmingham Metropole on 6 Feb 2026 start from AU$150.27, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Birmingham Metropole?

Yep, Hilton Birmingham Metropole has a self car park for GBP 20.00 per night. A self car park is also available, for a fee.

Is there a spa on site at Hilton Birmingham Metropole?

No, there is no spa at this property. Santai Spa is a short 11-minute walk away.

Does Hilton Birmingham Metropole have a pool?

Hilton Birmingham Metropole has an indoor pool and a kids' pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Birmingham Metropole?

Hilton Birmingham Metropole features a 24-hour health club, an indoor pool and 1 hot tub.

Is Hilton Birmingham Metropole family-friendly?

You bet! With amenities such as a children's pool, as well as highchairs and free extra beds in the guestrooms, it's no surprise that Hilton Birmingham Metropole is a hit with families.

Does Hilton Birmingham Metropole serve breakfast?

Yeah, travelers highly rate the buffet brekkie here! Served on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:00 AM and 11:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Hilton Birmingham Metropole?

No, Hilton Birmingham Metropole does not offer an airport shuttle service.

Is there a bar or restaurant at Hilton Birmingham Metropole?

Yep, you can grab a meal at Hilton Birmingham Metropole's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at Hilton Birmingham Metropole?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hilton Birmingham Metropole?

Furry friends are welcome at Hilton Birmingham Metropole, with food and water bowls on offer. Just so you know, there's a limit of 2 pets, with a maximum weight of up to 34 kg per pet.

Hilton Birmingham Metropole Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 428 out of 1004 reviews
Rating 8 - Good. 261 out of 1004 reviews
Rating 6 - Okay. 145 out of 1004 reviews
Rating 4 - Poor. 104 out of 1004 reviews
Rating 2 - Terrible. 66 out of 1004 reviews

8.4/10

Cleanliness

8.2/10

Staff & service

8.2/10

Amenities

8.0/10

Property conditions & facilities

Reviews

10/10 Excellent

Nick

Stayed 2 nights in Oct 2025

8/10 Good

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Very nice hotel. The only reason I have marked it down slightly is that the toilet in our room would not flush properly which we reported within an hour of arrival. This was not fixed despite us being here for 2 night. That said it would not out is off staying here again.
Stayed 2 nights in Oct 2025

10/10 Excellent

Jacqui

Stayed 1 night in Oct 2025

10/10 Excellent

Shilpa

Stayed 1 night in Oct 2025

6/10 Okay

Karl

Stayed 1 night in Oct 2025

8/10 Good

shammi

Stayed 1 night in Oct 2025

8/10 Good

Erika

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Well done to the staff

The hotel was extremely busy . The staff did really well managing check in breakfast and bar service and should be commended . There was a difficult group at a wedding and they appeared to manage them with efficiency and without fuss
Stayed 1 night in Oct 2025

10/10 Excellent

Marion

Great stay but my only complaint is check in…. I’m a disabled traveler and use crutches , I stood in a long Que for a long time yet no members of staff offered any help to me. There should be a disability check in. I stay here year after year and nothing changes.
Stayed 2 nights in Oct 2025

6/10 Okay

dave

Disliked: Cleanliness, property conditions & facilities, room comfort
Did not have breakfast
Stayed 1 night in Oct 2025

6/10 Okay

Jennifer

Liked: Cleanliness, staff & service
Stayed 1 night in Oct 2025

8/10 Good

Pardeep

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I was woken up around 3am by someone trying to open my room door. It was a very distressing experience — I felt unsafe and unsettled. When I contacted reception to report it, the staff simply replied, “Unfortunately there are a lot of drunk people at the hotel tonight,” and took no further action to check or reassure me.
Stayed 1 night in Oct 2025

2/10 Terrible

Chris

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Absolute disaster. Not what i expect from a hilton and definitely not a suite, just a slightly bigger room. Didnt even have a fridge. It should not he sold as a suite. My £100 stay at the holiday inn last week was better than this and i paid £490 for one night. A suite should be exactly that, a separate bedroom with a seating area and a dining table and a fridge. Dirty toilets, rooms not cleaned properly, brown water from taps, cracked window panes, heating not working, cigarette butts left on balcony. The place needs an update and a review of standards. We were moved up to a penthouse because of the brown water when running a bath and had the same problem in the new room. We spent most of the evening with maintenance men in both rooms. It came with access to the executive lounge, which was a token effort. There was 'hot food' which consisted of chicken pops and spring rolls. There was a bit of cheese a couple of voluvents and some salad, pretty poor show. At least i managed a few bottles of beer. Only 2 lifts, and one was out of order, that was a pain getting up and down to the room. Absolutely unacceptable and I'm submitting a full complaint to Hilton for a full refund and them some for a completely ruined couple of days for my wifes birthday.
Stayed 1 night in Oct 2025

2/10 Terrible

Sherrie

Travelled with family
Disliked: Cleanliness, property conditions & facilities, room comfort
No shower gel bottle empty No central heating as sdmall electric heater REally gone down hill since last stay
Stayed 1 night in Oct 2025

6/10 Okay

Adrian

Liked: Cleanliness, staff & service, room comfort
The bathroom was very tired
Stayed 1 night in Oct 2025

6/10 Okay

Kevin

Business traveller
Liked: Cleanliness
Stayed 1 night in Sep 2025

4/10 Poor

Iain

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities

Covers all the basics.

It covers the basics of sleep, shower and walk to the NEC. High traffic in reception areas and bars.
Stayed 2 nights in Oct 2025

4/10 Poor

Jamie

Business traveller
Disliked: Cleanliness
Room wasn’t clean - dust and cobwebs
Stayed 1 night in Oct 2025

10/10 Excellent

Roland

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
very happy with the service at this hotel, amenities are also top notch.
Stayed 3 nights in Sep 2025

8/10 Good

Andy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location before an early morning flight. Cheaper and nicer than the airport hotels, though parking was a little tight. Nice, but small, room
Stayed 1 night in Sep 2025

8/10 Good

Francis

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Jun 2025

2/10 Terrible

Alison

Travelled with family
Liked: Staff & service
Disliked: Room comfort
Worst hotel stay I’ve ever had. There was a large group partying outside my window and bedroom door until 439am with no intervention from the hotel.
Stayed 1 night in Sep 2025

10/10 Excellent

Beth

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Sep 2025

4/10 Poor

Yoga

Business traveller
Disliked: Amenities, property conditions & facilities
There appeared to be too many reception staff which were trainees not clear precise details of room wifi, no details of site facilities. opened water can in the room cleaner did not remove .Terrible noise from the shower glass door when opened and closed as if it was going to break on top of you .The main restaurant Bright Smith was closed very disappointing .
Stayed 1 night in Sep 2025

8/10 Good

Neil

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Business stay

Nice easy check in lots of space for parking great bar area. Swimming pool was out of action which was a shame
Stayed 1 night in Sep 2025

8/10 Good

Joe

Liked: Cleanliness, staff & service, property conditions & facilities
The room was fine, just not up to the clean standards expected of a Hilton property
Stayed 1 night in Sep 2025