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Embassy Suites by Hilton Detroit Livonia Novi

3.5 star property

Photo gallery for Embassy Suites by Hilton Detroit Livonia Novi

Reception
Indoor pool, open 7:00 AM to 11:00 PM, pool loungers
Minibar
Exterior
Restaurant

Reviews

7.2 out of 10
Good

Popular amenities

  • Pool
  • Spa pool
  • Pet-friendly
  • Parking included
The current price is AU$140
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
19525 Victor Parkway, Livonia, MI, 48152
  • Place, Ascension Providence Hospital Health Center at 7 Mile
    ‪16 min walk‬
  • Place, Schoolcraft College
    ‪18 min walk‬
  • Place, Laurel Park Place
    ‪1 min drive‬
  • Airport, Detroit, MI (DTW-Detroit Metropolitan Wayne County)
    ‪22 min drive‬

Room options

View all photos for Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

7.2 out of 10
Good
(14 reviews)
  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Room

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room

8.4 out of 10
Very good
(17 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed with Sofa bed, Non Smoking

8.0 out of 10
Very good
(19 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Room, Multiple Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, Multiple Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • 84 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Presidential Suite, 1 King Bed with Sofa bed, Non Smoking

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite

7.8 out of 10
Good
(36 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Suite, 1 King Bed, Accessible (Mobility & Hearing, Roll-in Shower)

8.0 out of 10
Very good
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 2 Double Beds, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 2 Double Beds, Non Smoking

  • 46 sq m
  • Sleeps 6
  • 2 Double Beds

View all photos for Room, 1 King Bed, Balcony

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Balcony

8.8 out of 10
Excellent
(3 reviews)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Room, 1 King Bed, Non Smoking

1 bedroom, hypo-allergenic bedding, in-room safe, desk

Room, 1 King Bed, Non Smoking

8.0 out of 10
Very good
(1 review)
  • 46 sq m
  • Sleeps 4
  • 1 King Bed

Two-Room Suite With 2 Double Beds And Balcony-Non Smoking

  • Sleeps 6

Two Room King Suite With Balcony-Non-Smoking

  • Sleeps 4

2 Room Suite With 2 Double Beds-Non-Smoking

  • Sleeps 6

Top Floor 2 Room King Suite

  • Sleeps 4

Top Floor 2 Room 2 Double Suite

  • Sleeps 6

Top Floor 2 Room King Suite with Balcony

  • Sleeps 4

1 Kg Ste Mobility/Hearing Access Tub No Smok

  • Sleeps 4

Suite With 1 King Bed, Mobility/Hearing Accessible, Roll In Shower-Non Smoking

  • Sleeps 4

Two Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room Presidential Suite With 1 King Bed-Non Smoking

  • Sleeps 3

Two-Room King Suite-Non-Smoking

8.0 out of 10
Very good
(1 review)
  • Sleeps 4

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About the area

Livonia

At Embassy Suites by Hilton Detroit Livonia Novi you'll be 1.3 km (0.8 mi) from Ascension Providence Hospital Health Center at 7 Mile and 1.7 km (1.1 mi) from Schoolcraft College. Highlights at this hotel include a restaurant, an indoor swimming pool and free buffet breakfast. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the 24-hour gym, Hot tub and pool loungers. 6920 square feet (643 square metres) of event facilities include 6 meeting rooms and conference space, and other business amenities include a 24-hour business centre. Other amenities include a free manager's reception, Wi-Fi in public areas and coffee/tea in a common area. Each morning free breakfast is served. There's also the convenience of free self parking. .In the area of this 3.5-property class Livonia hotel, you'll find Suburban Collection Showplace.

What's nearby

  • Ascension Providence Hospital Health Center at 7 Mile - 16 min walk - 1.4 km
  • Schoolcraft College - 18 min walk - 1.5 km
  • Laurel Park Place - 1 min drive - 2.9 km
  • Meadowbrook Country Club - 3 min drive - 2.9 km
  • University of Michigan - 18 min drive - 34.0 km

Getting around

  • Dearborn Station - 25 min drive
  • Detroit, MI (DTW-Detroit Metropolitan Wayne County) - 26 min drive

Restaurants

  • ‪Chick-fil-A - ‬4 min drive
  • ‪HopCat Livonia - ‬4 min drive
  • ‪McDonald's - ‬3 min drive
  • ‪Taco Bell - ‬4 min drive
  • ‪Starbucks - ‬3 min drive

About this property

Embassy Suites by Hilton Detroit Livonia Novi

Embassy Suites by Hilton Detroit Livonia Novi offers its guests an indoor pool, a hot tub, and a 24-hour fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Free breakfast is served daily, and guests can also enjoy a free nightly manager's reception. A computer station is on site and WiFi is available in public spaces for a fee.

A 24-hour business centre and 6 meeting rooms are available. Event space at this hotel measures 6920 square feet (643 square metres) and includes conference space. A vending machine, multilingual staff, and coffee/tea in common area are also featured at the business-friendly Embassy Suites by Hilton Detroit Livonia Novi. Free self parking is available.

Smoking is allowed in designated areas at this 3.5-star Livonia hotel.

  • 1 building
  • 239 guestrooms or units
  • 5 levels
  • 6920 sq ft of conference space
  • 643 sq. m of conference space
  • Built in 1989
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference space
  • Coffee in lobby
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Wedding services available
  • Corner/local shop
  • ATM
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Embassy Suites by Hilton Detroit Livonia Novi offers 239 accommodations with laptop-compatible safes and coffee/tea makers. This accommodation has separate sitting areas and is furnished with double sofa beds. Premium cable televisions are provided. Fridges and microwaves are provided. Bathrooms include a combined bath/shower unit, complimentary toiletries and hairdryers.

This Livonia hotel provides wireless Internet access (speed: 25+ Mbps) for a surcharge. Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is offered on request and hypo-allergenic bedding can be requested.

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Hyatt Place Detroit/Livonia
  • Pool
  • Breakfast included
  • Pet-friendly
  • Parking included
4.0 out of 5, Very good, 1,009 reviews
The price is AU$154
includes taxes & fees
5 Apr - 6 Apr
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Property amenities

Internet

  • Available in all rooms: WiFi (USD 6.95 per night)
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: WiFi (USD 6.95 per night)

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible van parking available
  • Onsite parking includes off-street options

Food and drink

  • Free buffet breakfast available daily
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas
  • Free daily manager's reception

Restaurants on site

  • Ganders Restaurant

Things to do

  • 24-hour gym
  • Hot tub
  • Indoor pool
  • Stereo

Family friendly

  • Grocery/convenience store
  • In-room microwave
  • In-room refrigerator
  • In-room sofa bed
  • Indoor pool
  • Separate bedroom

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request
  • Multilingual staff
  • Wedding services

Business services

  • 24-hour business centre
  • 6 meeting rooms
  • 6,920 square feet of conference space
  • Computer station

Outdoors

  • Pool loungers

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways (97 centimetre high)
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible registration desk (76 centimetre high)
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 1 building
  • 5 floors
  • Banquet hall
  • Built in 1989
  • Communal living room
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Double sofa bed
  • Hypo-allergenic bedding

Bathroom

  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shower/bathtub combination
  • Towels provided

Entertainment

  • 32-inch TV with premium cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Laptop-compatible safe
  • Phone
  • Separate sitting area

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: USD 25.00
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 50 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for in-room wireless Internet: USD 6.95 per night (rates may vary)
  • Fee for wireless Internet in public areas: USD 6.95 per night (rates may vary)
  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees
  • Early check-in fee: USD 25.00 (subject to availability)
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Carte Blanche and debit cards. Cash is not accepted. For guests' safety, the property includes a smoke detector in all accommodation. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Detroit Embassy Suites
Embassy Suites Detroit
Embassy Suites Detroit Hotel
Embassy Suites Detroit Hotel Livonia/Novi
Embassy Suites Detroit Livonia/Novi
Embassy Suites Livonia/Novi
Embassy Suites Detroit - Livonia/Novi Hotel Livonia
Embassy Suites Livonia
Livonia Embassy Suites
Embassy Suites Hilton Detroit Livonia/Novi Hotel Livonia
Embassy Suites Hilton Detroit Livonia/Novi Hotel
Embassy Suites Hilton Detroit Livonia/Novi Livonia
Embassy Suites Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia/Novi
Embassy Suites by Hilton Detroit Livonia Novi Hotel
Embassy Suites by Hilton Detroit Livonia Novi Livonia
Embassy Suites by Hilton Detroit Livonia Novi Hotel Livonia

Frequently asked questions

What is the cancellation policy at Embassy Suites by Hilton Detroit Livonia Novi?

Embassy Suites by Hilton Detroit Livonia Novi offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Embassy Suites by Hilton Detroit Livonia Novi?

As of 30 Mar 2026, prices found for a 1-night stay for 2 adults at Embassy Suites by Hilton Detroit Livonia Novi on 5 Apr 2026 start from AU$140, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Embassy Suites by Hilton Detroit Livonia Novi?

Yep, Embassy Suites by Hilton Detroit Livonia Novi has a free self car park.

Are there any beaches close to Embassy Suites by Hilton Detroit Livonia Novi?

The closest beach to Embassy Suites by Hilton Detroit Livonia Novi is E. V. Mercer Beach (12.2 km).

Does Embassy Suites by Hilton Detroit Livonia Novi have a pool?

Embassy Suites by Hilton Detroit Livonia Novi has an indoor pool. Grab your bathers and lounge poolside while enjoying on a lounger. The pool is open 7:00 AM to 11:00 PM.

Does Embassy Suites by Hilton Detroit Livonia Novi serve breakfast?

Yep, visitors adore the free buffet brekkie here! Available daily, this is the perfect spot to fuel up for a big day of adventure.

Is there a free airport shuttle available at Embassy Suites by Hilton Detroit Livonia Novi?

No, Embassy Suites by Hilton Detroit Livonia Novi does not offer an airport shuttle service.

Is there a bar or restaurant at Embassy Suites by Hilton Detroit Livonia Novi?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Embassy Suites by Hilton Detroit Livonia Novi?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

Embassy Suites by Hilton Detroit Livonia Novi Reviews

Reviews

7.2

Good

Rating 10 - Excellent. 395 out of 1003 reviews
Rating 8 - Good. 185 out of 1003 reviews
Rating 6 - Okay. 146 out of 1003 reviews
Rating 4 - Poor. 122 out of 1003 reviews
Rating 2 - Terrible. 155 out of 1003 reviews

7.4/10

Cleanliness

8.0/10

Staff & service

6.8/10

Amenities

7.2/10

Property conditions & facilities

Reviews

2/10 Terrible

Shipra

Disliked: Cleanliness, amenities, property conditions & facilities
Rooms are extremely smelly and mattress are v bad quality. Floor carpets are v dirty and bad smell No housekeeping Sofa bed was broken No toilet papers, no shower gel when asked from reception she said come and collect from front desk
Stayed 1 night in Dec 2025

4/10 Poor

Nadine

Travelled with family, Travelled with family and small children, Travelled with pets
Liked: Amenities
Check in was not very friendly and I was extremely disappointed to have to pay a $25 early check in fee for checking in one hour early! I've never experienced this in my 40+ years of frequent travel. Other hotels are always happy to accommodate if a room is available.
Stayed 3 nights in Dec 2025

6/10 Okay

Ashley

Travelled with family, Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was all friendly and the evening reception is a great perk. Unfortunately the cleanliness was not good. Dirty ice bucket, couch, glasses, etc. the condition of the room was bad too, loose table legs, broken lamps, busted furniture with wood pieces sticking out, etc.
Stayed 1 night in Dec 2025

2/10 Terrible

Daniel

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service
Where should i start! The room floors were sticky. The room was laid out nice but there was tape on the walls where previous people had a poster hanging up (housekeeping could have easily seen it and taken it down), there were holes in the walls, lamp shades were broken, burn holes in the carpet, and the tv had a black spot and a line through it. But what made me mad was i checked in 5 people and there was 1 towel. When we went down and asked for more, we got major attitude and was told they would bring them up to us. At MIDNIGHT i went back down and asked for them and they were going to give me 3 i told her we had 5 people and again with the attitude. All i wanted to do was shower to get the chlorine off of me so i would stop itching. The breakfast this morning was amazing! Overall i will NEVER stay there again!!!!
Stayed 1 night in Dec 2025

4/10 Poor

Joslyn

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities
There were no bath towels in my room, no body wash, no toilet paper. No towels at the pool. During happy hour no tequila. And the restaurant had no pizza! Worst stay I’ve ever had at this hotel Tons of kids at the pool, one of them vomited and the pool was shut down.
Stayed 1 night in Dec 2025

2/10 Terrible

Katrice

Terrible
Stayed 1 night in Dec 2025

10/10 Excellent

Ida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The room was clean, the staff was friendly, breakfast was delicious and the heat was warm.
Stayed 1 night in Dec 2025

4/10 Poor

Bridget

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Check in was ok except for the long wait due to only one person working behind the counter and a rather large family checking in for over 25 mins. The elevators were either broken or extremely slow, so a lot of time was spent waiting for elevators or having to take the stairs which I did with a bad knee several times. The pool and hot tub were both dirty and unkept. There were no towels in the pool area and so many families kids were running through the hotel soaking wet and the elevator floors were drenched, with nobody cleaning the water up. My room had no towels in it and my comforter was dirty. The bathroom was dirty. There was so much grit and dirt on the toilet it was ridiculous.
Stayed 1 night in Dec 2025

2/10 Terrible

Kanisha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
nasty and not rt
Stayed 2 nights in Dec 2025

2/10 Terrible

Ariel

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
The breakfast staff was rude no plates or waffle mix. Hair in tub and the worse part was the toilet did not flush properly and was running ALL NIGHT!
Stayed 1 night in Dec 2025

6/10 Okay

Andrew

Travelled with family and small children, Travelled with partner
Disliked: Cleanliness, amenities
Check in was long, why have one person working front desk during a holiday and a major sports event, rooms were dirty, one towel in room, not enough toilet paper, and found last guests shoes still in the room.
Stayed 1 night in Nov 2025

10/10 Excellent

Yasuhisa, Milford

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk associates were helpful, professional and attention to detail.
Stayed 1 night in Dec 2025

2/10 Terrible

Shantay

Disliked: Cleanliness
They charged my credit after I paid off my debt card the refrigerator didn’t work the room was clean all the way
Stayed 1 night in Dec 2025

4/10 Poor

Jamil

Travelled with partner
Liked: Cleanliness
The room was outdated. Only had one USB port on an alarm clock to charge your phone. My guest and I showered, only to find out there was only one towel in the room. Only one elevator in the front worked. Other than that you had to walk way to the back for the other one. Then there were children running around with no parental supervision late at night. It also sounded like construction was going on in the day time. The staff however were wonderful & the breakfast was too tier.
Stayed 1 night in Dec 2025

8/10 Good

Bryan

Liked: Staff & service
Stayed 3 nights in Dec 2025

2/10 Terrible

Keyanna

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2025

8/10 Good

Tammy

Stayed 1 night in Dec 2025

10/10 Excellent

Aries

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a wonderful experience! Will definitely be back soon.
Stayed 2 nights in Dec 2025

4/10 Poor

Troschonia

Travelled with family, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Staff, my Husband and I were out out of the hotel in the middle of the night by police escort because a patron next door lied on us and called the desk stating domestic violence, although the police came up and investigated and saw no signs of a fight we were eating dinner, the came up a 2nd time while we were in the bed having a conversation and told us the hitel wanted us out. my husband is partially deaf and he talks loudly unbeknownst to him and the neighbor didn't like that she could hear him talking,
Stayed 1 night in Dec 2025

6/10 Okay

Beatrice

Stayed 1 night in Nov 2025

4/10 Poor

Emily

Travelled with family
Liked: Cleanliness
Disliked: Amenities
We somehow got marked as a no-show despite arriving around 7:30pm Monday, December 8th. We had get our room keys fixed multiple times because of that. My spouse went to the front desk and wasn’t asked for an ID before getting key access to the room. On Tuesday after our keys stopped working again, we went to the desk and I showed them my ID and that’s when we learned we had been marked as a no-show. The woman at the front desk was very kind and said she got us all checked in. Also because of being marked as a no-show, we had two separate times when someone walked into our room while we were there. The first time was another guest and he walked in while my young children were watching tv on the couch. The other time was on Wednesday, December 10th and was a staff member. I was alone in the room resting. I’m disabled so I wasn’t able to get to door between when she knocked and nearly entered. She said our room was supposed to be vacant (after we had thought we were checked in for a second time.) We also didn’t have access to the WiFi for our entire stay (assuming because we were never properly checked in.) We had also asked about having the waterfall turned on in the pool several times and in the 3 separate times we swam, it only got turned on once. We had a lovely time overall, but this was the weirdest experience we’ve ever had traveling.
Stayed 2 nights in Dec 2025

2/10 Terrible

Elizabeth

Disliked: Property conditions & facilities
Terrible, literally everything, DO NOT STAY HERE!! Ever!!
Stayed 1 night in Dec 2025

8/10 Good

Cynthia

Stayed 3 nights in Nov 2025

2/10 Terrible

Jeffery

Disliked: Cleanliness, property conditions & facilities
Room was dirty, all sinks clogged, bathroom dirty, bathroom ceiling leaking from above
Stayed 2 nights in Dec 2025

10/10 Excellent

Robert

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Stayed 1 night in Dec 2025