Hotels with Free Airport Shuttle in Wales

We have stayed 3 nights at the Family Room. The cleaning lady is just very friendly but also keeping the room clean. The hotel is at great location, close to the Cardiff Castle and high street. The choice of breakfast buffet is decent except the coffee. However, it really needs some serious upkeep. The room has dampings, the radiator is not operational in one of the rooms, only one lift is operational during our visit.

Excellent location, spacious rooms. Free parking is a real bonus. Would highly recommend

I had booked two rooms for two nights in this beautiful historic building which is less than a 10 minute walk to the bay. The reception staff and the two ladies overseeing in the dining room when we had breakfast were all lovely and very helpful. Nothing was too much trouble with queries and requests. Unfortunately mine and my partner's room could have been cleaner in places i.e. in the bathroom for example the base of the sink tap was filthy which I cleaned along with some other areas. Unfortunately the wet room is stained in places. There was also a patch of stained carpet by the window. One of the cups and one of the glasses had not been washed or not checked thoroughly and also the kettle was dusty. I did not raise this at the hotel as we were overall pleased with our stay but my sister did raise the issue with the window in her bathroom which was resolved very quickly. Hopefully this is not reflective of the hotel as I would not hesitate booking there again but just a thorough check and proper deep clean of our room prior to our arrival would have enabled me to give top marks.