Hotels on the Lake in Fiji

The hotel is in a good location, with access to stores and restaurants. BUT BEWARE OF THEIR RESTAURANT!!!! (See below) Rooms have good views, and staff (outside of the restaurant) are competent, and very hospitable. Beds are comfortable, and the buffet breakfast is varied and tasty. However, we had a TRULY BRUTAL dining experience in the restaurant. We're a couple in our seventies who arrived hot and tired after a 6-hour boat transit, and we just wanted water and a decent meal. No such luck! Despite many empty tables with views, the waitress put us two meters from a child's play area with slides going into plastic balls that a screaming toddler could throw. We quickly ordered two entrees, two mains,and a bottle of water. In ten minutes, the water arrived, but no glasses. After ten more minutes, I was finally able to attract the attention of a bus boy, and we finally got glasses. Then we waited another 20 minutes, and our mains were delivered by another waiter. When I asked what happened to our entrees, he was confused, and started away with the mains! Being starved, I stopped him, and we started to eat. I asked to speak to a supervisor, but before she arrived, a plastic ball thrown by a toddler bounced into my plate. When I told the supervisor to remove the entrees from our bill, and described our experience, she apologized, and offered us free desserts. Having already spent a hellish hour in that dump, we declined. AVOID THIS PLACE AT ALL COSTS, and go next door.

Very helpful and friendly staff

This is a beautiful resort, well-designed, well-maintained, and very clean. We loved the grounds with their beautiful landscaping and fabulous pools. Our room was clean, really spacious and well-appointed. It even came with a bathroom scale and a flashlight—something I’ve never seen in a hotel room. The 3 restaurants were fine, with the exception of the beach front bistro, where the service was poor. One meal simply did not arrive. We were generously compensated for the error, but it was not a good experience. The only serious complaint I have is when we found out that we would need an electrical adapter to charge our devices. We’d not realized that our North American plugs wouldn’t work. And the sole usb charging port in our room was broken. When I asked if we could borrow an adapter for our 3-night stay, I was told that the hotel “did not have any,” and I would have to buy one from the hotel shop. The hotel shop was closed. Happily, the faulty usb port was promptly replaced, so we could recharge our phones after our 20 hours of travel time. But I was annoyed that the hotel refused to lend us an adapter, insisting we buy one from a closed shop. I thought the 5 different staff members I talked to about this essentially refused to help me solve the problem.