6/10 Okay
Paula
Travelled with partner, Travelled with group
11 Aug 2025
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
First off our room was dirty windows very bad black crap between the windows and on the window seals . Our bathroom had drips of something all down the front of the sinks, pictures in the room had marks on them where stuff was spilled down the front of them. Bath tub stopper broke they did replace that. The room was run down old. The spa was old and needed to be re plastered real bad. No air on in the hallways smelled musty and hot. The stairs leading out to the parking lot where filthy dirty. Beds where Lumpy. Our air conditioning broke they did come and fix it seems like they only keep the lobby and restaurants clean. The menu had only 6 choices on it nothing I would eat. Old coffee maker in The room not k cup like people use now a days. No microwave . We stayed two nights because we went to he horse races good location and free shuttle to the races and back. We won’t be returning not at the price we paid. I went to the front desk showed them pictures of my room that was not clean they said they will have someone deep clean the room. Maid tried to clean it but couldn’t get it clean at least she tried. The place like the guy said at the front desk it’s 40 years old. Think they need to go in and re do the rooms for the price 2 nights came to $900.00. I expected better. The valet was great nice people and quick. People at the front desk were very nice also.
Paula
Stayed 2 nights in Aug 2025