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SureStay Hotel by Best Western Florence

2.5 star property

Photo gallery for SureStay Hotel by Best Western Florence

Lobby
Reception
Free daily continental breakfast
Exterior
In-room safe, desk, laptop workspace, blackout curtains

Reviews

5.8 out of 10

Popular amenities

  • Breakfast included
  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Gym

Explore the area

View map
8075 Steilen Dr, Florence, KY, 41042
  • Place, UC Health Stadium
    ‪3 min walk‬
  • Place, Florence Mall
    ‪1 min drive‬
  • Place, Cinemark Florence 14
    ‪1 min drive‬
  • Airport, Cincinnati, OH (CVG-Cincinnati - Northern Kentucky Intl.)
    ‪11 min drive‬

Room options

View all photos for Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 Queen Bed, Non Smoking, Refrigerator & Microwave

  • 22 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 Queen Bed

View all photos for Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Non Smoking, Refrigerator & Microwave

  • City view
  • 23 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 22 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Non Smoking, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

In-room safe, desk, laptop workspace, blackout curtains

Standard Room, 2 Double Beds, Accessible, Refrigerator & Microwave

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for 2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout curtains

2 Double Beds, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 4

1 King Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

View all photos for 1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

In-room safe, desk, laptop workspace, blackout curtains

1 Queen Bed, Non-Smoking, Microwave and Refrigerator, Wi-Fi

  • Sleeps 2

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About the area

Florence

At SureStay Hotel by Best Western Florence, you'll be 20 km (12.4 mi) from Northern Kentucky Convention Center and 21.1 km (13.1 mi) from Paycor Stadium. Highlights at this hotel include free continental breakfast, free self-parking and a 24-hour gym. .This business-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Other amenities include a 24-hour business centre, a 24-hour front desk and a front desk safe. Each morning free breakfast is served. There's also the convenience of free RV/bus/truck parking. .Sights within a 20-minute drive of this Florence hotel include Cincinnati Music Hall and Newport Aquarium.

What's nearby

  • UC Health Stadium - 3 min walk - 0.3 km
  • Florence Mall - 1 min drive - 1.4 km
  • Cinemark Florence 14 - 1 min drive - 2.1 km
  • Newport Aquarium - 16 min drive - 24.7 km
  • Ark Encounter - 25 min drive - 50.6 km

Getting around

  • Cincinnati Union Terminal - 19 min drive
  • Cincinnati-Northern Kentucky Int'l Airport (CVG) - 16 min drive

Restaurants

  • ‪Costco Food Court - ‬12 min walk
  • ‪White Castle - ‬4 min walk
  • ‪Chick-fil-A - ‬18 min walk
  • ‪McDonald's - ‬13 min walk
  • ‪Little Caesars Pizza - ‬7 min walk

About this property

SureStay Hotel by Best Western Florence

Public spaces have free WiFi. There's an onsite 24-hour business centre. Free breakfast is served daily. A 24-hour fitness centre, a vending machine, and a front desk safe are also featured at the business-friendly SureStay Hotel by Best Western Florence. Self parking is free.

Smoking is allowed in designated areas at this Florence hotel.

  • 1 building
  • 92 guestrooms or units
  • 2 levels
  • Built in 1970
  • Continental breakfast (free)
  • Business centre (24 hours)
  • Front desk (24 hours)
  • Front desk safe
  • Smoking in designated areas
SureStay Hotel by Best Western Florence offers 92 air-conditioned accommodations with a safe and coffee/tea makers. LED televisions come with cable channels. Guests can make use of the in-room fridges and microwaves. Bathrooms include a separate bath and shower with a deep soaking bath and a rainfall showerhead, complimentary toiletries and hairdryers.

This Florence hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Business-friendly amenities include desks and desk chairs; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Free RV/bus/lorry parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free continental breakfast available daily 7:00 AM to 9:00 AM

Things to do

  • 24-hour gym

Family friendly

  • In-room cot
  • In-room microwave
  • In-room refrigerator

Conveniences

  • 24-hour front desk
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)

Business services

  • 24-hour business centre

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 5 accessible parking spaces
  • Lever door handles
  • Stair-free path to entrance
  • Thin carpet in room
  • Upper floors accessible by stairs only
  • Valet for wheelchair-equipped vehicles
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible van parking

More

  • 1 building
  • 2 floors
  • Built in 1970
  • Designated smoking areas

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot

Bathroom

  • Deep soaking bathtub
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Separate bathtub and shower
  • Towels provided

Entertainment

  • LED TV with cable channels

Food and drink

  • Coffee/tea maker
  • Microwave
  • Refrigerator
  • Room service

More

  • Air conditioning
  • Desk
  • Desk chair
  • Free local calls
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 3:30 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Late check-in fee
Minimum check-in age - 21

Check-out

Check-out before 11 AM
Late check-out subject to availability
A late check-out fee will be charged

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 25 per pet, per night
  • Maximum 2 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50 per accommodation, per stay
  • Service fee: USD 2 per accommodation, per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 25 per pet, per night
  • Service animals are exempt from fees
  • Early check-in is available for a fee (subject to availability)
  • Late check-in fee
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a fire extinguisher
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a fire extinguisher in all accommodation. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Children stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).

Property is also known as

Travelodge Cincinnati Hotel Florence South
Travelodge Florence Cincinnati South
Travelodge Florence Cincinnati South Hotel
Travelodge Cincinnati South Hotel
Travelodge Cincinnati South
Travelodge Wyndham Florence/Cincinnati South Hotel Florence
Travelodge Wyndham Florence/Cincinnati South Hotel
Travelodge Wyndham Florence/Cincinnati South Florence
Travelodge Florence / Cincinnati South
Travelodge Florence Cincinnat
SureStay Hotel Best Western Florence
SureStay Best Western Florence
Hotel SureStay Hotel by Best Western Florence Florence
Florence SureStay Hotel by Best Western Florence Hotel
Hotel SureStay Hotel by Best Western Florence
SureStay Hotel by Best Western Florence Florence
SureStay Hotel Best Western
SureStay Best Western
Travelodge Florence / Cincinnati South
Travelodge by Wyndham Florence/Cincinnati South
Surestay Best Western Florence
Surestay By Florence Florence
SureStay Hotel by Best Western Florence Hotel
SureStay Hotel by Best Western Florence Florence
SureStay Hotel by Best Western Florence Hotel Florence

Frequently asked questions

Is parking available at SureStay Hotel by Best Western Florence?

Yep, SureStay Hotel by Best Western Florence has a free self car park and free RV/bus/truck parking.

Are there hot tubs in the rooms at SureStay Hotel by Best Western Florence?

No, but there are deep-soaking baths in the guestrooms.

Does SureStay Hotel by Best Western Florence serve breakfast?

You bet, free continental breakfast is available daily from 7:00 AM to 9:00 AM.

Is there a free airport shuttle available at SureStay Hotel by Best Western Florence?

No, SureStay Hotel by Best Western Florence does not offer an airport shuttle service.

What time are check-in & check-out at SureStay Hotel by Best Western Florence?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

SureStay Hotel by Best Western Florence Reviews

Reviews

5.8
Rating 10 - Excellent. 203 out of 1000 reviews
Rating 8 - Good. 197 out of 1000 reviews
Rating 6 - Okay. 145 out of 1000 reviews
Rating 4 - Poor. 164 out of 1000 reviews
Rating 2 - Terrible. 291 out of 1000 reviews

5.6/10

Cleanliness

6.8/10

Staff & service

5.4/10

Amenities

5.2/10

Property conditions & facilities

Reviews

10/10 Excellent

Matthew

Stayed 1 night in Jan 2026

2/10 Terrible

Bailey

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Horrible room, was told the room was checked for cleanliness before I arrived. That was clearly a lie. Once inside the stench of cigarette smoke was all I could smell. Looking at bedding all that I saw was stains and under the covers literal dirt. Moving onto the bathroom the tub was stained as if it had never been cleaned before, and there were ROACHES. Literal roaches in the room. Was promised a refund and not even sure I’ll get that .
Stayed 1 night in Jan 2026

4/10 Poor

Kelly

Stayed 1 night in Jan 2026

2/10 Terrible

Jack

Stayed 1 night in Dec 2025

4/10 Poor

Jordan

Travelled with family, Travelled with pets
Disliked: Amenities, property conditions & facilities
Staff was super responsive and friendly. Toilet in hallway was disgusting. In room- bedside table was falling off the wall and couldn’t hold a phone, plate covers were missing, sheets stained, changed rooms 3x to get ac that worked.
Stayed 1 night in Dec 2025

2/10 Terrible

Andre

Disliked: Cleanliness, amenities, property conditions & facilities
Roaches
Stayed 1 night in Dec 2025

2/10 Terrible

Phillip

Travelled with family, Travelled with partner, Travelled with group
Disliked: Amenities
When we arrived we were given a key to What was supposed to be Our room. Once we opened the door we quickly realized their were already people in that room. It went down hill from there. Bed was broken down and almost falling to the floor shower ran all night a small stream that couldn’t be turned off. The doorknob on the bathroom door was coming away from the door it was so loose that it was practically falling off. This stay was a disaster. And we’ve never received the discount / refund that we were promised by either the property or Expedia. Truly disappointing.
Stayed 1 night in Dec 2025

2/10 Terrible

Teeawonna

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel had cockroaches everywhere. The air unit was filthy and had roaches coming in and out. The shower had mold and was detached from the wall with fifth and crud in the tub this place is an absolute health hazard do not stay here.
Stayed 6 nights in Nov 2025

2/10 Terrible

Nelson

Travelled with family
Disliked: Cleanliness
The room was dirty, smelled awful, had bedbugs; a very bad experience.
Stayed 4 nights in Nov 2025

2/10 Terrible

Arlene

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
It appears that this hotel is being renovated but still needs lots of. The free breakfast is continental breakfast. The towels had stains on them. The cigarette smell lingers from the hallway and seeps into the room. The sink did not drain properly. The shower curtain pole was not screwed in. Lastly, police were there on my first night for a drunk man and on the last night, a couple was arguing in their room so loud that all heard it through the doors. The argument continued into the hallway, causing the dogs in rooms to bark. Did I mention we killed a roach in the room. I would not recommend.
Stayed 3 nights in Nov 2025

8/10 Good

Ronald

Liked: Cleanliness
Good place
Stayed 3 nights in Nov 2025

10/10 Excellent

Frenchele

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The place was nice just the outside had some issues but other that perfect.
Stayed 1 night in Oct 2025

10/10 Excellent

Nancy

Liked: Cleanliness
Stayed 1 night in Nov 2025

4/10 Poor

Arthur

Business traveller
Liked: Staff & service
Greeted by Brooke and she was great. I would call it sure stay away from it inn. there were roaches in the room. Clean otherwise. And people living there think there in the hood and carring on till 11pm and dogs inside barking their foool heads off. I will NEVER stay there again.
Stayed 1 night in Nov 2025

2/10 Terrible

TJ

Disliked: Cleanliness, amenities, property conditions & facilities
Stayed 1 night in Nov 2025

4/10 Poor

Elizabeth

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities
This hotel is quite dingy, smells horrible and the pets bark all the time. It says it has a gym which is literally the only reason I booked it but on check in I was informed that all of the weights had been stolen. The Staff is lovely though.
Stayed 1 night in Nov 2025

10/10 Excellent

Brandon

Travelled with pets, Travelled with partner
Liked: Cleanliness, property conditions & facilities
Disliked: Amenities
Wonderful staff, room was comfortable and clean!
Stayed 5 nights in Nov 2025

2/10 Terrible

Hillary

Stayed 1 night in Nov 2025

2/10 Terrible

María Isabel

Business traveller
Disliked: Property conditions & facilities, room comfort
The hotel restroom was very dirty hairs everywhere and the room Next to me had a party I called the front desk they didn’t do anything. I had to leave.
Stayed 1 night in Nov 2025

10/10 Excellent

Enrique

Stayed 4 nights in Nov 2025

6/10 Okay

Gaven

Travelled with partner
Liked: Cleanliness
I wish the pillows were better quality. TVs were outdated.
Stayed 2 nights in Nov 2025

8/10 Good

Randy

Acceptable
Stayed 1 night in Oct 2025

10/10 Excellent

Matthew

Stayed 3 nights in Oct 2025

10/10 Excellent

Dustin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Aug 2025

2/10 Terrible

Joseph

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This is most definitely not a place to stay if you plan of feeling safe and enjoying yourself. The place was absolutely disgusting and the pictures are VERY deceiving. Don't do it! Plus there are MANY long term guests here with animals and filth
Stayed 2 nights in Oct 2025