2/10 Terrible
Kelliat
3 Sept 2025
Disliked: Cleanliness, staff & service, property conditions & facilities
The place is pretty run down and the rooms and carpet had a strong cigarette odor. When we initially checked in the receptionist sent me to a room that was not even cleaned/prepared so I had to go and wait to get sent somewhere else.
We found also roaches in our bathroom and one crawled on the desk where our belongings were. When I initially reported the roach the same evening I checked in, they said they could not move me.
Then the next day the receptionist asked if we would be out of the hotel for a long time because she said they would spray our room with our belongings still inside which I refused because I didn’t know what they were going to do inside with all of our belongings.
Then the receptionist omitted information and said if we had checked out in the morning we would have gotten our money back. She only said she had no rooms and couldn’t do anything about it. Then she had the nerve to sneak up to our room as we were trying to hand in our keys and say “she didn’t see anything in the room”. Now I am having issues getting my money back for the incidental charge.
Thankfully I was able to find a room at the Marriot next door. Very shady place don't waste your money or your time.
Kelliat
Stayed 2 nights in Aug 2025