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Hilton Omaha

4.0 star property

Photo gallery for Hilton Omaha

Outdoor dining
Exterior
Restaurant
Presidential Suite, Accessible | Living area
Bar (on property)

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
The current price is AU$229
includes taxes & fees
5 Apr - 6 Apr

Explore the area

View map
1001 Cass St, Omaha, NE, 68102
  • Place, CHI Health Center Omaha
    ‪2 min walk‬
  • Place, Charles Schwab Field Omaha
    ‪3 min walk‬
  • Place, Creighton University
    ‪8 min walk‬
  • Airport, Omaha, NE (OMA-Eppley Field)
    ‪10 min drive‬

Room options

View all photos for Deluxe Room

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room

9.0 out of 10
Wonderful
(47 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Family Room

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Family Room

  • 84 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 1 King Bed, Accessible (Hearing, Roll-in Shower)

10.0 out of 10
Exceptional
(4 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 2 Queen Beds, Accessible (Hearing)

8.8 out of 10
Excellent
(13 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Deluxe Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 1 King Bed, Accessible (Hearing)

7.0 out of 10
Good
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Accessible, Bathtub (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 2 Double Beds, Accessible, Bathtub (Hearing)

8.4 out of 10
Very good
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Hospitality Suite

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Hospitality Suite

  • 98 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Suite, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Room, 2 Double Beds, Accessible (Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room, 2 Double Beds, Accessible (Hearing, Roll-in Shower)

9.2 out of 10
Wonderful
(5 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Presidential Suite, Accessible

Presidential Suite, Accessible

Presidential Suite, Accessible

  • 121 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Suite, Accessible (Mobility & Hearing, Roll-in Shower)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Suite, Accessible (Mobility & Hearing, Roll-in Shower)

  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 Double Sofa Bed

Deluxe King Room

  • Sleeps 3

Deluxe Two Queen Room

  • Sleeps 4

Hearing Accessible Deluxe King Room

  • Sleeps 2

Mobility and Hearing Accessible Deluxe King Room with Tub

  • Sleeps 2

Mobility and Hearing Accessible Deluxe King Room with Roll in Shower

  • Sleeps 2

Mobility and Hearing Accessible Deluxe Two Double Room with Tub

  • Sleeps 4

Mobility and Hearing Accessible Deluxe Two Double Room with Roll in Shower

  • Sleeps 4

Hearing Accessible Deluxe Two Queen Room

  • Sleeps 4

View all photos for Deluxe Room

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Deluxe Room

8.2 out of 10
Very good
(32 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

Premium King Room

  • Sleeps 2

Premium Two Queen Room

  • Sleeps 4

Hearing Accessible Premium King Room

  • Sleeps 2

Mobility Hearing Accessible Premium King Room with Bathtub

  • Sleeps 2

Hearing Accessible Premium Two Queen Room

  • Sleeps 4

Premium King Suite

  • Sleeps 2

View all photos for Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

Premium Suite, 1 King Bed

10.0 out of 10
Exceptional
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 1 King Bed

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 1 King Bed, Accessible, Bathtub (Mobility & Hearing)

  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 1 King Bed, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 1 King Bed, Accessible (Hearing)

8.0 out of 10
Very good
(1 review)
  • 33 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 2 Queen Beds

9.0 out of 10
Wonderful
(2 reviews)
  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 2 Queen Beds, Accessible (Hearing)

  • 33 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed (Ballpark View)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed (Ballpark View)

  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds (Ballpark View)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds (Ballpark View)

10.0 out of 10
Exceptional
(1 review)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Room, 1 King Bed

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Room, 2 Queen Beds

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Room, 2 Queen Beds

  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

View all photos for Premium Room, 1 King Bed (Ballpark View)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 1 King Bed (Ballpark View)

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Premium Room, 2 Queen Beds (Ballpark View)

Premium bedding, pillow-top beds, in-room safe, laptop workspace

Premium Room, 2 Queen Beds (Ballpark View)

8.0 out of 10
Very good
(2 reviews)
  • 1 bedroom
  • Sleeps 4
  • 2 Queen Beds

One Bedroom King Suite

  • Sleeps 2

Premium King Room with Ballpark View

  • Sleeps 2

Premium 2 Queen Room with Ballpark View

  • Sleeps 4

Dundee Suite With Ballpark View-1 King

  • Sleeps 3

Walnut Hill Suite-1 King

  • Sleeps 3

Presidential Suite, Accessible

  • Sleeps 2

Room With Two Queen Beds

  • Sleeps 4

King Room

  • Sleeps 2

Family Room

  • Sleeps 3

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  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
  • Restaurant
4.5 out of 5, Wonderful, 1,791 reviews
The price is AU$342
includes taxes & fees
20 Mar - 21 Mar
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About the area

Omaha

Hilton Omaha places you steps from CHI Health Center Omaha and within a short 5-minute stroll of Charles Schwab Field Omaha. Highlights at this hotel include 2 restaurants, an indoor swimming pool and a free airport shuttle. .At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym, Hot tub and sauna. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and laundry facilities. Each morning full breakfast is served between 7:00 AM and 11:00 AM. There's also valet parking, along with the convenience of a free area shuttle. .Places within a 15-minute walk of this 4-property class Downtown Omaha hotel include Gene Leahy Mall and Creighton University.

What's nearby

  • CHI Health Center Omaha - 2 min walk - 0.2 km
  • Charles Schwab Field Omaha - 3 min walk - 0.3 km
  • Gene Leahy Mall - 8 min walk - 0.7 km
  • Creighton University - 8 min walk - 0.7 km
  • Orpheum Theater - 14 min walk - 1.2 km

Getting around

  • Omaha Station - 5 min drive
  • Omaha, NE (OMA-Eppley Field) - 14 min drive

Restaurants

  • ‪The Old Mattress Factory Bar And Grill - ‬3 min walk
  • ‪Akarui - ‬6 min walk
  • ‪Dynamite Woodfire Grill - ‬13 min walk
  • ‪Omaha Tap House - ‬13 min walk
  • ‪Burdock + Bitters - ‬5 min walk

About this property

Hilton Omaha

As a guest of Hilton Omaha, you'll find an indoor pool, a hot tub, a sauna, and a fitness centre. There are 2 restaurants on site, along with a coffee shop/cafΘ. You can enjoy a drink at the bar/lounge. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a business centre, meeting rooms, and limo/town car service. Multilingual staff, gift shops/newsstands, and concierge services are also featured at Hilton Omaha. An area shuttle within 2.00 mi and A roundtrip airport shuttle at scheduled times are free. For a fee, parking is available.

This 4-star Omaha hotel is smoke free.

  • 1 building
  • 600 guestrooms or units
  • 8 levels
  • 2 dining venues
  • Conference rooms
  • Built in 2004
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Concierge
  • Wedding services available
  • Gift shop
  • Newspapers in lobby (free)
  • Television in lobby
  • ATM
  • On-site shopping
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Hilton Omaha offers 600 accommodations with laptop-compatible safes and free newspapers. Pillowtop beds feature premium bedding. 37-inch LCD televisions come with premium digital channels and pay-per-view films. Fridges and coffee/tea makers are provided. Bathrooms include designer toiletries, complimentary toiletries and hairdryers.

In-room wired and wireless Internet access is available for a surcharge. Business-friendly amenities include desk chairs and telephones. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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DoubleTree by Hilton Omaha Downtown
  • Pool
  • Free airport shuttle
  • Pet-friendly
  • Free Wi-Fi
3.6 out of 5, Good, 1,000 reviews
The price is AU$164
includes taxes & fees
3 Apr - 4 Apr
DoubleTree by Hilton Omaha Downtown

Property amenities

Internet

  • Available in all rooms: WiFi (USD 9.95 per day); wired internet (surcharge)
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Height restrictions apply for on-site parking
  • Free return airport shuttle from 4:00 AM to midnight at scheduled times
  • Free area shuttle up to 2 mi
  • Limo/town car service
  • Secured, covered parking on site (USD 34 per night)
  • Secured, covered valet parking on site (USD 49 per night; includes in/out privileges)
  • Limited on-site valet and self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 11:00 AM for a fee: USD 5 to 15 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe

Things to do

  • Gym
  • Hot tub
  • Indoor pool
  • Sauna
  • Shopping
  • TV in common areas

Family friendly

  • Free area shuttle
  • Free rollaway/extra bed
  • In-room cot
  • In-room refrigerator
  • Indoor pool
  • Laundry facilities

Conveniences

  • 24-hour front desk
  • ATM
  • Free newspapers in lobby
  • Gift shop/newsstand
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Proposal/romance packages
  • Wedding services

Business services

  • Business centre
  • Computer station
  • Conference space
  • Meeting rooms

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 4 accessible parking spaces
  • Assistive listening devices
  • Braille/raised signage
  • Lift (91 centimetre wide door)
  • Phone accessibility kit
  • Pool hoist on site
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-accessible van parking

More

  • 1 building
  • 8 floors
  • Ballroom
  • Banquet hall
  • Built in 2004
  • Smoke-free property

Room amenities

Bedroom

  • Free cot
  • Free rollaway/extra bed
  • Hypo-allergenic bedding
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Designer toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • 37-inch LCD TV with premium digital channels
  • Pay films

Food and drink

  • Champagne service
  • Coffee/tea maker
  • Limited room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk chair
  • Free daily newspapers
  • Heating
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • Phone

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Contactless check-out
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per pet, per stay
  • Maximum 2 (weight limit: 75 lb per pet)
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 17 years old and younger stay free when using existing bedding.
  • Free rollaway/extra beds!
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 50.00 per accommodation, per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately USD 5 to 15 per person
  • Fee for in-room wireless Internet: USD 9.95 per day (rates may vary)
  • Fee for in-room wired Internet: USD 9.95 (rates may vary)
  • Covered self-parking fee: USD 34.00 per night (in/out privileges)
  • Valet parking fee: USD 49.00 per night (in/out privileges)
  • Pet fee: USD 75 per pet, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Children aged 17 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Hilton Hotel Omaha
Hilton Omaha
Omaha Hilton
Hilton Omaha Hotel Omaha
Omaha Hilton Hotel
Hilton Omaha Hotel
Hilton Omaha Hotel
Hilton Omaha Omaha
Hilton Omaha Hotel Omaha

Frequently asked questions

What is the cancellation policy at Hilton Omaha?

Hilton Omaha offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hilton Omaha?

As of 14 Mar 2026, prices found for a 1-night stay for 2 adults at Hilton Omaha on 5 Apr 2026 start from AU$229, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hilton Omaha?

Yep, Hilton Omaha has a secured covered self car park with in/out privileges for USD 34.00 per night. A self car park is also available, for a fee.

Are there any beaches close to Hilton Omaha?

The closest beach to Hilton Omaha is Lake Manawa Beach (9.1 km).

Does Hilton Omaha have a pool?

Hilton Omaha has an indoor pool. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at Hilton Omaha?

Hilton Omaha features an indoor pool, 1 hot tub and 2 restaurants. All guestrooms come with pillowtop beds and premium bedding.

What makes Hilton Omaha a romantic place to stay?

1 hot tub and a champagne service, as well as pillowtop beds in the guestrooms, all help set the scene for a romantic weekend at Hilton Omaha.

Is Hilton Omaha family-friendly?

You bet! With amenities such as laundry facilities and a free airport shuttle, as well as free infant beds and free extra beds in the guestrooms, it's no surprise that Hilton Omaha is a hit with families.

Does Hilton Omaha serve breakfast?

Yeah, full brekkie is offered daily from 7:00 AM to 11:00 AM.

Is there a free airport shuttle available at Hilton Omaha?

Yep, there's a free airport shuttle that runs from 4:00 AM - midnight at scheduled times.

Is there a bar or restaurant at Hilton Omaha?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Hilton Omaha?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Hilton Omaha Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 626 out of 1002 reviews
Rating 8 - Good. 168 out of 1002 reviews
Rating 6 - Okay. 114 out of 1002 reviews
Rating 4 - Poor. 45 out of 1002 reviews
Rating 2 - Terrible. 49 out of 1002 reviews

9.2/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Andre

Room was fine.
Stayed 1 night in Dec 2025

10/10 Excellent

Lexi

Liked: Cleanliness, amenities, property conditions & facilities
Everything!
Stayed 1 night in Nov 2025

10/10 Excellent

Christopher

Stayed 1 night in Dec 2025

10/10 Excellent

Steven

Stayed 1 night in Dec 2025

10/10 Excellent

Adam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was nice and relaxing
Stayed 1 night in Dec 2025

10/10 Excellent

Kayla

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great spacious room, clean and friendly staff.
Stayed 1 night in Dec 2025

10/10 Excellent

Nicole

Travelled with group
Liked: Cleanliness, staff & service
The room was nice and clean
Stayed 1 night in Nov 2025

10/10 Excellent

william w

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
room spotless, good location front desk staff very rude but otherwise great
Stayed 1 night in Nov 2025

10/10 Excellent

Nicholas

Travelled with group
Liked: Cleanliness, staff & service, amenities
Location and restaurant staff was amazing! Especially Paige, Brandi and Austin. All 3 were exceptional servers/bartenders & genuinely great people! The food was really good too!
Stayed 2 nights in Nov 2025

8/10 Good

Sherry

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Took over an hour to get checked in!! If your staying for a concert at CHI, ask to check in early. Wish I could post the picture of 100 people in front of me to check in.
Line to check in
Stayed 1 night in Nov 2025

10/10 Excellent

Sarah

Stayed 1 night in Oct 2025

10/10 Excellent

Kimberly

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Clean rooms amazing staff
Stayed 2 nights in Nov 2025

10/10 Excellent

ANNA

Stayed 1 night in Nov 2025

10/10 Excellent

Casey, Cody

Stayed 3 nights in Nov 2025

10/10 Excellent

Rachael

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Easy check in and check out on the app. Room keys with app was nice too. Room was nice and clean.
Stayed 1 night in Nov 2025

8/10 Good

Stacha

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great hotel, friendly staff. I wish parking wasn’t so expensive but the location you just can’t beat. Especially if you’re going to a show at the CHI center. Will definitely stay again
Stayed 2 nights in Nov 2025

4/10 Poor

Josh

Stayed 1 night in Nov 2025

10/10 Excellent

Amy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff was kind, clean room. I was lucky to check in early for my stay
Stayed 1 night in Nov 2025

2/10 Terrible

victoria

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was dirty multiple staff were extremely rude. i was told i needed to pay for the “included breakfast” that j already paid extra money for online. was extremely disappointed in my stay.
Stayed 1 night in Nov 2025

10/10 Excellent

William

Stayed 1 night in Nov 2025

6/10 Okay

Kimberly

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
We arrived right when check in time opened to find a line of approximately 50 other guests in front of us. The line did not move quickly. We ended up having to get ready for event in the bathroom in the hotel lobby. When we left the next day the valet couldn't find our keys even though our vehicle was sitting there waiting for us. All in all the experience wasn't great. The rooms however were clean and ok.
Stayed 1 night in Nov 2025

8/10 Good

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was a NIGHTMARE! People waited for well over an hour to check in…. We went to the bar and had cocktails for 2 hours before the line became even remotely doable. Even then we waited for 20 min. Other than that, a great place to stay if you’re going to a concert at the CHI center.
Stayed 1 night in Nov 2025

8/10 Good

William

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It is a great place to stay when attending an event at CHI center
Stayed 1 night in Nov 2025

6/10 Okay

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
If a person wants to eat a dinner at your hotel they would be better served by taking a taxi and go to a respected restaurant and eat in comfort. For older people who aren't computer literate it's impossible to make a reservation or order food at your hotel. I will find a hotel easier to use my next trip.
Stayed 1 night in Nov 2025

6/10 Okay

Kristin

Travelled with family, Travelled with family and small children, Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
The hotel and room were nice and it was very convenient to the CHI center, however, the check in process when there was an event happening that evening was TERRIBLE. We waited in line for about 45 minutes and almost missed our dinner reservation and had to change our clothes in the lobby bathroom to make it on time. Upon check in, we weren’t able to get more than one key which seemed like a new weird policy, so it was difficult when we were already running behind to get our whole group to their rooms when we needed a key to get to our floor. I valet parked my car and when we parked it was a zoo so I was nervous if I’d even have my car when I checked out the following day. I did, thankfully have my car, but they misplaced my keys for about 10 minutes, which was frustrating when we were trying to leave the next morning.
Stayed 1 night in Nov 2025