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4.3 out of 5

"Good location good service and friendly staff. Enjoyed the view from our room. Great for holiday " More

By a verified traveller on Thu 27 Dec 2018

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Hotel Description

You'll be connected to the convention center at Sheraton Grand Macao, and within just a 15-minute stroll of The Grand Canal Shoppes and Cotai Arena. Highlights at this luxury hotel include 2 restaurants, 2 outdoor swimming pools, and a full-service spa.

LCD TVs with cable channels are featured in all 4001 soundproofed rooms, and you can enjoy free WiFi, free wired Internet, and iPod docks. Premium linens invite a comfortable night's sleep, and you'll find nice touches like soaking tubs and bathrobes. Additionally, sitting areas, 24-hour room service, and separate bathtubs and showers are available.

A day of pampering at Shine can include deep-tissue massages, detox wraps, and body wraps along with aromatherapy and reflexology. The buffet restaurant, Feast, serves international cuisine and is open for breakfast, lunch, and dinner. The hotel's own poolside bar is a nice place to enjoy a drink. Enjoy the 24-hour fitness center, sauna, kids' swimming pool, and pool cabanas. 267827 square feet (24882 square meters) of event facilities include a conference center, and other business amenities include a business center. Added amenities include free WiFi in public areas and laundry facilities. Each morning buffet breakfast is served between 6:30 AM and 10:30 AM. There's also self parking, along with the convenience of a free airport shuttle.

With a stay at this 4.5-star Cotai hotel, you'll be 1.4 km (0.9 mi) from Cotai Strip.

Deluxe Room, 2 Single Beds, Non Smoking

Bed Count 2 Twin Beds Maximum Occupancy 4 Max
AU$87* Per night/room 28 Sep. - 29 Sep.

Deluxe Room, 1 King Bed, Non Smoking

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 1 King Bed, Non Smoking, View

Bed Count 1 King Bed Maximum Occupancy 3 Max

Deluxe Room, 2 Single Beds, Non Smoking, View

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Ambassador Suite

Bed Count 2 Full Beds Maximum Occupancy 5 Max

Club Room, 2 Single Beds

Bed Count 2 Twin Beds Maximum Occupancy 4 Max

Sheraton Grand Macao ratings based on 3 Verified Reviews

Review Summary
4.3 out of 5 4.5 out of 5.0
Room cleanliness 5.0 out of 5.0
Service & staff 5.0 out of 5.0
Room comfort 5.0 out of 5.0
Hotel condition 4.5 out of 5.0

Guest reviews for Sheraton Grand Macao

Everyone (3)
4 out of 5

Posted by on 13 Jun. 2019

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4 out of 5
Good location good service and friendly staff. Enjoyed the view from our room. Great for holiday

Posted by on 27 Dec. 2018

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5 out of 5
The room was a great size. The only down side was being woken up at 146am by concierge who had found 2 mobile phones with a luggage tag that had our room number 2418 on it. The phones did not below to us however. A note under the door would have been a better option.

Posted by , from Sydney Australia on 24 Oct. 2018

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Property Features

Sheraton Grand Macao offers its guests a full-service spa, 2 outdoor swimming pools, a sauna, and a 24-hour fitness center. There are 2 restaurants on site. You can enjoy a drink at the pool bar. WiFi is free in public spaces. You'll find a business center on site. Event space at this hotel measures 267827 square feet (24882 square meters) and includes a conference center. A children's pool, tour/ticket assistance, and multilingual staff are also featured at the luxury Sheraton Grand Macao. A roundtrip airport shuttle is free at scheduled times. For a fee, parking is available. Smoking is allowed in designated areas at this 4.5-star Cotai hotel.

  • 4001 guestrooms or units
  • 41 levels
  • 2 buildings
  • 2 dining venues
  • 267827 sq ft of conference space
  • 24882 sq m of conference space
  • Built in 2012
  • Bar by the pool
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference center
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff is multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Beauty salon
  • ATM
  • Onsite shopping
  • Bellhop
  • Elevator
  • Smoking in designated areas

Internet

Available in all rooms: Free WiFi , Free wired Internet

Available in some public areas: Free WiFi

Parking

Self parking (surcharge)

Transport

  • Property shuttles: Free airport shuttle
  • Parking: Self parking available for a surcharge

Room Amenities

Sheraton Grand Macao offers 4001 accommodations with iPod docking stations and laptop-compatible safes. Accommodations offer separate sitting areas. Beds feature premium bedding. 42-inch LCD televisions come with premium cable channels and pay movies. Bathrooms include separate bathtubs and showers with deep soaking bathtubs, bathrobes, slippers, and complimentary toiletries. Guests can surf the web using the complimentary wired and wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include complimentary bottled water and hair dryers. Housekeeping is offered daily and hypo-allergenic bedding can be requested.

  • Sitting area
  • Deep soaking tub
  • IPod dock
  • In-room dining (24 hours)
  • LCD television
  • Cable channels
  • Premium channels
  • Movies for purchase
  • Luxury bedding
  • Hypo-allergenic bedding
  • Separate shower and tub
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Laptop safe
  • Bathrobes
  • Slippers
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Climate control (air conditioning)
  • Ensuite bathroom
  • Connecting rooms available
  • Wheelchair accessible

Food & Drink

For a fee, guests can enjoy buffet breakfast daily from 6:30 AM to 10:30 AM.

Feast - This buffet restaurant specializes in international cuisine and serves breakfast, lunch, and dinner. A children's menu is available.

The Conservatory - Onsite restaurant. Open daily.

Late night fare is available from 24-hour room service.

Spa Services

  • Body treatments
  • Facial treatments
  • Number of treatment rooms 15
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Spa tub in spa
  • Massages
  • Minimum age to access spa is 18
  • Hot stone massage
  • Deep tissue massage
  • Swedish massage
  • Thai massage
  • Reflexology
  • Sports massage
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 3:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 11 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are available for MOP 300.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Guests booking Club Room types at this property are granted Club access for the number of adults on the reservation. Additional adults and children over age 3 are charged access fees.

Guests age 13 and older will be considered adults.

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation. This property accepts Visa, Mastercard, American Express, JCB International, and cash.

For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system, a first aid kit, and window guards in each accommodation. This property advises that enhanced cleaning and guest safety measures are currently in place. Disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Staff at the property wear personal protective equipment; periodic temperature checks are conducted on staff; temperature checks are available to guests; guests are provided with hand sanitizer. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott). This property affirms that it adheres to the cleaning and disinfection practices of Safe Travels (WTTC - Global).

  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Number of children who can stay for free – 2
  • Debit cards not accepted
  • Staffed front desk
  • Security system
  • LGBTQIA friendly
  • Property is cleaned with disinfectant
  • Staff wear personal protective equipment
  • Guests are provided with free hand sanitiser
  • Property follows a brand or regulatory agency's sanitisation guidelines Commitment to Clean (Marriott)
  • Property confirms they are implementing enhanced cleaning measures
  • Staff temperature checks are conducted regularly
  • Temperature checks are available to guests
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: MOP 1000 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: MOP 248 for adults and MOP 100 for children (approximately)
  • Self parking fee: MOP 300.00 per day
  • Rollaway bed fee: MOP 300.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Hotel Sheraton Macao
  • Macao Sheraton
  • Sheraton Cotai Central
  • Sheraton Hotel Macao
  • Sheraton Hotel Macao Cotai Central
  • Sheraton Macao
  • Sheraton Macao Cotai Central
  • Sheraton Macao Cotai Central Hotel
  • Sheraton Macao Hotel
  • Sheraton Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Cotai Central
  • Sheraton Grand Macao Hotel Central
  • Sheraton Grand Macao Cotai Central
  • Sheraton Grand Macao Central
  • Sheraton Grand Macao Hotel
  • Sheraton Grand Macao Cotai
  • Sheraton Grand Macao Hotel Cotai
  • Sheraton Grand Macao Cotai Strip
  • Sheraton Grand Macao Hotel Cotai Central

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children 11 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ friendly).
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Frequently asked questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.