4/10 Poor
Roberta
Travelled with family
28 Feb 2024
Disliked: Cleanliness, staff & service
At check in I was helping my husband by the arm to check in and someone behind the checkin counter asked “well what happened to you” with a smurk(i’m assuming she thought he was tipsy)to which I replied “he has had a stroke”. Returning back to park after being out the attendent who checks people in before we go to valet, was super rude, as we have always been shown to go straight to the handicap parking space. He’s told us just valet to which I replied to him they’ve always told us to just go to handicap, and he said well are you handicap?and I had to show him the sticker on my window. We requested housekeeping because we just wanted to have our trash picked up and coffee replaced to which out of the five days we stayed they only showed up two of the 5 days. We had to request extra towels. We actually took our own trash to the trashcan then track down the nearest housekeeper to ask for trash bags, coffee cups, lids, tea and coffee, creamer, and sugar for our room.
Roberta
Stayed 3 nights in Feb 2024