4.1 out of 5

"Very central, close to everything. Large and comfortable rooms. Love the bed! Just relaxing " More

By a verified traveller on Mon 23 Jul 2018

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Hotel Description

A luxury stay in the heart of Christchurch awaits you at Fino Hotel and Suites. You'll find Christchurch Casino a few steps away and Theatre Royal within a 10-minute stroll. Highlights at this family-friendly property include in-room washers/dryers, free WiFi and balconies.

Each apartment is soundproofed and features an LED TV with cable channels, along with a living room, a dining area and first-run films. A minibar provides refreshments, and in-room dining is easy with amenities like a fridge, a microwave and a hob. Nice touches to enhance your stay include bathrobes and designer toiletries, while a pillowtop bed and premium bedding invite a good night's rest. In-room childcare, a down comforter and free local calls are also available.

The restaurant, The Platter, is open for breakfast. Added amenities include free WiFi in public areas, a 24-hour business centre and laundry facilities. Full breakfast is available daily between 7 AM and 10:00 AM. There's also the convenience of self parking.

Places within a 30-minute walk of this 5-star Christchurch City Centre property include Hagley Park and Christchurch Public Hospital.

Standard Suite 2 bedroom - Pet Friendly

Bed Count 2 King Beds Maximum Occupancy 5 Max
AU$112* Per night/room 10 Oct. - 11 Oct.

Corporate Suite

Bed Count 2 King Beds Maximum Occupancy 5 Max

Standard Suite, 2 Bedrooms

Bed Count 2 King Beds Maximum Occupancy 5 Max

Superior Suite 2 Bedroom

Bed Count 2 King Beds Maximum Occupancy 5 Max

Penthouse Suite

Bed Count 2 King Beds Maximum Occupancy 6 Max

Fino Hotel and Suites ratings based on 66 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.5 out of 5.0
Room comfort 4.5 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for Fino Hotel and Suites

Everyone (44) Couples (7) Family (16)
5 out of 5
Everything was really good. Liked the quietness of the unit and standard of cleanliness

Posted by on 17 Sep. 2019

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4 out of 5
Staff on front desk polite and helpful. Little bit slack in topping up the bathroom requirements, eg toilet rolls, had to request these.

Posted by on 8 Sep. 2019

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Comment from Hotel Management

14 Sep. 2019 by Ding - FDM

Dear Anonymous, Thank you for taking time in placing a review. I am pleased your overall stay was positive and our customer service out-stood. Thank you for the comments regarding the amenities topping up, I will assure this is directed to the housekeeping department to investigate. Kind Regards, Ding Wang Front Desk Manager

4 out of 5
Alot of noise from other rooms. Tidy and presentable comfy beds nice room

Posted by on 27 Aug. 2019

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Comment from Hotel Management

31 Aug. 2019 by Ding - Asst FOM

Dear Anonymous, Thank you for your review and sorry to hear you encountered some noise during your stay. If the manager on duty is advised of any disturbances during the evening (or anytime), we are always more than happy to speak to individuals to ensure noise is kept to a minimum. I am pleased your overall stay was positive. Kind Regards, Ding Wang - Asst FOM

4 out of 5
Like - Location, In room facilities, daily service availability

Posted by on 25 Aug. 2019

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Comment from Hotel Management

25 Aug. 2019 by Ding - Asst FOM

Dear Anonymous, Thank you for sharing such delightful review. I am pleased to hear our location, room facilities and daily cleaning meet your expectations. We look forward to welcoming you back again in the near future. Kind Regards, Ding Wang Asst FOM

2 out of 5
Great location. It just missed the smaller details which would have been so easy if housekeeping had been more on to is - tissue box empty, pepper empty, cigarette butts in ashtray outside to name a few of the things that could have so easily been checked.

Posted by on 11 Aug. 2019

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Comment from Hotel Management

18 Aug. 2019 by Ding Wang - Asst FOM

Dear Anonymous, Thank you for taking time in sharing your stay experience at Fino. Firstly, we are pleased our location met your expectations. We do apologise for the cleaning not being up to standard, this is absolutely not what we would like to deliver to our guests. I can assure this is directed to the housekeeping manager for investigation and ensure this does not happen again. We appreciate the feedback given, and I do hope we have the opportunity to welcome you back again for exceptional service at Fino. Kind Regards, Ding Wang Assistant Front Office Manager

4 out of 5
Big spacious rooms close to casino good breakfast and very good location parking was great could do with electric blanket on bed in winter although once in bed did have great sleep bed was awesome

Posted by on 8 Aug. 2019

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Comment from Hotel Management

11 Aug. 2019 by Ding Wang - Asst FOM

Dear Anonymous, Thank you for such encouraging feedback! I am pleased to hear our location and breakfast has met your expectations, and your overall stay was positive. This has been brought to our attention, unfortunately the hotel does not provide electric blankets, we will ensure this information is updated online. Kind Regards, Ding Wang Asst FOM

4 out of 5
Liked the size of the rooms and closeness to everything

Posted by on 24 Jul. 2019

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Comment from Hotel Management

27 Jul. 2019 by Ding - Asst FOM

Dear Anonymous, We are pleased our rooms and location has met your expectations. We look forward to welcome you back in the near future. Kind Regards, Ding Wang Asst FOM

5 out of 5
We were really impressed at the quality of the facility given the low price we paid. The corporate suite was very comfortable and well appointed. Staff were just delightful.

Posted by , from Invercargill on 19 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Ding Wang - Asst FOM

Dear Ruth, Thank you for such encouraging review, we are pleased you have enjoyed your stay with us at Fino. We hope to welcome you back again in the near future. Kind Regards, Ding Wang Assistant Front Office Manager

3 out of 5
Very tired property that really needs some love , big rooms and great for a family but very tired .

Posted by on 18 Jun. 2019

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Comment from Hotel Management

23 Jun. 2019 by Ding Wang - Asst FOM

Dear Anonymous, Thank you for sharing your feedback. We appreciate all feedback provided and will ensure this is brought up for discussion. Kind Regards, Ding Wang Assistant Front Office Manager

4 out of 5
Well located and the rooms were a very generous size

Posted by on 11 Jun. 2019

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Comment from Hotel Management

12 Jun. 2019 by Fino Team

Thank you for taking the time to review our property. We appreciate your feedback and we are looking forward to hosting your next stay with us. Kind regards,

About the Fino Hotel and Suites

Location 87 Kilmore Street, Christchurch, 8013

Property Features

There's a restaurant on site. A computer station is on site and WiFi is free in public spaces. There's an onsite 24-hour business centre. The luxury Fino Hotel and Suites also features multilingual staff, concierge services, and complimentary newspapers in the lobby. Limited parking is available for a fee and is offered on a first-come, first-served basis. A complete renovation of Fino Hotel and Suites was completed in July 2016. This Mediterranean Christchurch apartment is smoke free.

  • 1 building
  • 52 guestrooms or units
  • 7 levels
  • Built in 1996
  • Dining venue
  • Childcare (surcharge)
  • Business centre (24 hours)
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Newspapers in lobby (free)
  • Lift
  • No smoking on site

Family Friendly Amenities

  • Family property
  • Separate living room
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Babysitting or childcare (surcharge)
  • In-room childcare (surcharge)
  • Separate dining area
  • Washer/dryer
  • Full-sized refrigerator/freezer
  • Microwave

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Airport: Christchurch (CHC-Christchurch Intl.) (9.7 km / 6 mi)
  • Train station: Christchurch Railway Station (5 km / 3.1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Fino Hotel and Suites offers 52 forms of accommodation with washers/dryers and minibars. Rooms open to balconies. This individually decorated accommodation has separate living rooms. Pillowtop beds feature down comforters and premium bedding. LED televisions come with premium cable channels and first-run films. Guests can make use of the in-room full-sized fridge/freezers and microwaves. Bathrooms include a complimentary bathrobe, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include an iron/ironing board and blackout curtains. Housekeeping is provided on a daily basis.

  • Washer and dryer
  • Private balcony
  • Dining room
  • Living room
  • Pillowtop beds
  • Minibar
  • LED television
  • Cable channels
  • Premium channels
  • First-run films
  • Fridge (full size)
  • Microwave
  • Hob
  • Electric kettle
  • Kitchenware
  • Luxury bedding
  • Down blanket
  • Housekeeping (daily)
  • Local calls (free)
  • Childcare in room (surcharge)
  • Hairdryer
  • Safe
  • Bathrobes
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Unique decor

Food & Drink

For a fee, guests can enjoy a full breakfast daily from 7 AM to 10:00 AM.

The Platter – This restaurant only serves breakfast.

Accessibility

If you have requests for specific accessibility needs, please note them at check-out when you book your room.

Hotel Policies

Check-in

  • Check-in time starts at 2 PM
  • Check-in time ends at midnight
  • Minimum check-in age is 18

Check-out

  • Check-out by 10 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child stays free when using existing bedding.

Pets

  • Pets: NZD 40 per accommodation, per stay
  • Maximum 2 per room (weight limit: 110 lb)
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card or debit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Guests must contact this property in advance to reserve cots/infant beds. On-site parties or group events are strictly prohibited. For guests' safety, the property includes a smoke detector in all accommodation.

  • One child stays free
  • Only service animals are allowed
  • Service animals exempt from fees/restrictions
  • Debit cards not accepted
  • Union Pay
  • Events/parties not allowed
  • Parking height restrictions apply

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: NZD 100 per stay

We've listed all charges provided to us by the property, but they may vary based on length of stay or the room booked.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: NZD 30 for adults and NZD 15 for children (approximately)
  • Self-parking fee: NZD 10.00 per day (in/out privileges)
  • Pet fee: NZD 40 per accommodation, per stay

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Fino Hotel christchurch
  • Fino christchurch
  • Fino Hotel
  • Best Western Plus Fino Hotel Suites
  • Fino Hotel Christchurch
  • Fino Hotel
  • Fino Christchurch
  • Apartment Fino Hotel and Suites Christchurch
  • Christchurch Fino Hotel and Suites Apartment
  • Apartment Fino Hotel and Suites
  • Fino Hotel and Suites Christchurch
  • Best Western Plus Fino Hotel Suites
  • Fino Hotel Suites
  • Fino
  • Fino And Suites Christchurch
  • Fino Hotel and Suites Apartment
  • Fino Hotel and Suites Christchurch
  • Fino Hotel and Suites Apartment Christchurch

You should know

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

National Rating

Qualmark® assigns an official star rating for accommodation in New Zealand. This Hotel property has been rated 4 stars.

Official New Zealand Rating provided by Qualmark®

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*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.