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Hotel Laguna Encantada

Property class: 2.5

Photo gallery for Hotel Laguna Encantada

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Reviews

6.8 out of 10

Popular amenities

  • Pool
  • Free Wi-Fi
  • Air-conditioning
  • Business services
  • Housekeeping
  • 24/7 front desk

Explore the area

View map
Av. México SN, Esquina con Oaxaca, Santa Elena, QROO, 77900
  • Place, Laguna Milagros
    ‪9 min drive‬
  • Place, Lake Bacalar
    ‪14 min drive‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪16 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪11 min drive‬

Room options

View all photos for Comfort Suite

Comfort Suite

Comfort Suite

  • Lagoon view
  • 40 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Standard Room

Standard Room

Standard Room

  • Lagoon view
  • 25 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Santa Elena

At Hotel Laguna Encantada, you'll be 10.9 km (6.8 mi) from Palacio Municipal De Othon P. Blanco and 11.7 km (7.2 mi) from Chetumal Ferry Terminal. Highlights at this hotel include an outdoor swimming pool and in-room free WiFi. .This smoke-free hotel offers a 24-hour front desk, a terrace and a garden. Other amenities include a coffee shop/cafe, barbecues and a picnic area. There's also the convenience of free parking nearby. .In proximity to this Santa Elena hotel you'll find Lake Bacalar.

What's nearby

  • Laguna Milagros - 9 min drive - 10.6 km
  • Lake Bacalar - 14 min drive - 18.3 km
  • Payo Obispo Zoo - 16 min drive - 12.0 km
  • Palacio Municipal De Othon P. Blanco - 16 min drive - 12.2 km
  • Museum of Maya Culture - 17 min drive - 13.3 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 14 min drive

Restaurants

  • ‪Coffee Station - ‬9 min drive
  • ‪Enchiladas Huastecas - ‬8 min drive
  • ‪Church’s Chicken - ‬4 min drive
  • ‪Loncheria Carmita - ‬8 min drive
  • ‪Padilla - ‬4 min drive

About this property

Hotel Laguna Encantada

There's a coffee shop/cafe on site. An outdoor pool, a terrace, and barbecue grills are also featured at Hotel Laguna Encantada.

This Santa Elena hotel is smoke free.

  • 20 guestrooms or units
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • No smoking on site
  • Coffee shop
  • 1 conference room
Hotel Laguna Encantada offers 20 air-conditioned accommodations with complimentary bottles of water and free toiletries. 32-inch flat-screen televisions come with satellite channels. This Santa Elena hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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The price is AU$62
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Free offsite parking

Food and drink

  • A coffee shop/cafe

Things to do

  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage

Guest services

  • Housekeeping (daily)

Business services

  • Meeting room

Outdoors

  • Barbecue grill
  • Firepit
  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Terrace

More

  • Smoking not allowed

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes

Bathroom

  • Free toiletries
  • Private bathroom
  • Towels provided

Entertainment

  • 32-inch flat-screen TV with satellite channels

Food and drink

  • Free bottled water

More

  • Air conditioning

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: 6:00 AM
Early check-in subject to availability
Early check-in is available for a fee
Late check-in subject to availability
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before noon
Express check-out available

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after midnight please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed

Children and extra beds

  • Children are welcome.

Payment types

  • Mastercard
  • American Express
  • Visa

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Early check-in is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards
Safety features at this property include a fire extinguisher and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard and American Express. For guests' safety, the property includes a fire extinguisher and a first aid kit in all accommodation.

Property is also known as

Hotel Laguna Encantada Hotel
Hotel Laguna Encantada Santa Elena
Hotel Laguna Encantada Hotel Santa Elena

Frequently asked questions

What is the cancellation policy at Hotel Laguna Encantada?

Hotel Laguna Encantada offers free cancellation on select room rates. Check out the cancellation policy for more info.

Are there any beaches close to Hotel Laguna Encantada?

The closest beach to Hotel Laguna Encantada is Dos Mulas (11.9 km).

Does Hotel Laguna Encantada have a pool?

Hotel Laguna Encantada has an outdoor pool.

Is there a free airport shuttle available at Hotel Laguna Encantada?

No, Hotel Laguna Encantada does not offer an airport shuttle service.

What time are check-in & check-out at Hotel Laguna Encantada?

Check-in begins at 2:00 PM. Check-out time is noon.

Are pets allowed at Hotel Laguna Encantada?

No, pets are not allowed.

Hotel Laguna Encantada Reviews

Reviews

6.8
Rating 10 - Excellent. 1 out of 3 reviews
Rating 8 - Good. 1 out of 3 reviews
Rating 6 - Okay. 0 out of 3 reviews
Rating 4 - Poor. 0 out of 3 reviews
Rating 2 - Terrible. 1 out of 3 reviews

9.0/10

Cleanliness

10/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Very comfortable rooms/beds. Lovely staff.

A little pricey but I enjoyed the nice big room with very comfortable bed. Swimming in the pool and even jumping on the trampoline. The staff are very helpful. Iguanas come up onto the lawn. Very close to the Belize border.
Stayed 2 nights in Dec 2019
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Las habitaciones muy limpias y el baño bastante amplio, nos gustó bastante
Stayed 1 night in Nov 2019
Verified review

2/10 Terrible

Stayed 1 night in Apr 2022