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Hotel Grand Marlon

3.0 star property
Hotel in Chetumal with fitness centre and 24-hour front desk

Photo gallery for Hotel Grand Marlon

Junior Suite
Porch
Balcony
Flat-screen TV
Flat-screen TV

Reviews

7.8 out of 10
Good

Popular amenities

  • Bar
  • Hot tub
  • Gym
  • Pool
  • Breakfast available

Explore the area

View map
Av. Juárez No. 88, Chetumal, QROO, 77000
  • Place, Chetumal Ferry Terminal
    ‪8 min walk‬
  • Place, Palacio Municipal De Othon P. Blanco
    ‪10 min walk‬
  • Place, Museum of Maya Culture
    ‪10 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪4 min drive‬

Room options

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

8.4 out of 10
Very good
(16 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bathrobes
Free bottled water
Daily housekeeping
In-room safe
  • Sleeps 4
  • 2 Double Beds

View all photos for Executive Room

In-room safe, iron/ironing board, free WiFi

Executive Room

8.4 out of 10
Very good
(19 reviews)

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bathrobes
Free bottled water
Daily housekeeping
In-room safe
  • Sleeps 3
  • 1 Double Bed OR 1 King Bed

View all photos for Junior Suite

Junior Suite

Junior Suite

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Jetted bath
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

View all photos for Suite (Master)

Suite (Master)

Suite (Master)

8.0 out of 10
Very good
(1 review)

Highlights

Air conditioning
Flat-screen TV
Bathrobes
Jetted bath
Private bathroom
Hairdryer
Free bottled water
Daily housekeeping
  • Sleeps 3
  • 1 King Bed

Standard Triple Room

Highlights

Air conditioning
Flat-screen TV
Private bathroom
Hairdryer
Bathrobes
Free bottled water
In-room safe
Iron/ironing board
  • Sleeps 4
  • 2 Double Beds

About the area

Chetumal

At Hotel Grand Marlon you'll be within just a 10-minute stroll of Museo de la Ciudad and Palacio de Gobierno. Highlights at this hotel include a restaurant, an outdoor swimming pool and a bar/lounge. .The restaurant, Placeres, serves international cuisine. Enjoy the gym and Hot tub. Other amenities include free Wi-Fi in public areas, a business centre and a 24-hour front desk. Local cuisine breakfast is available daily between 7:00 AM and noon. .In proximity to this 3-property class Chetumal hotel you'll find Lake Bacalar.

What's nearby

  • Explanada de la Bandera - 8 min walk - 0.7 km
  • Chetumal Ferry Terminal - 8 min walk - 0.7 km
  • Palacio de Gobierno - 8 min walk - 0.7 km
  • Palacio Municipal De Othon P. Blanco - 10 min walk - 0.8 km
  • Museum of Maya Culture - 10 min walk - 0.9 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 7 min drive

Restaurants

  • ‪hot dogs de la obregon - ‬4 min walk
  • ‪Sergio's Pizzas - ‬5 min walk
  • ‪El Taquito de Don Julio - ‬1 min walk
  • ‪Mantura - ‬2 min walk
  • ‪Las Mismas - ‬3 min walk

About this property

Hotel Grand Marlon

Hotel in Chetumal with fitness centre and 24-hour front desk
Hotel Grand Marlon offers its guests an outdoor pool, Access to hot tub, and a fitness centre. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

Business amenities include a business centre and a meeting room. A terrace, tour/ticket assistance, and room service (during limited hours) are also featured at Hotel Grand Marlon.

Smoking is allowed in designated areas at this 3-star Chetumal hotel.

  • 34 guestrooms or units
  • Business facilities
  • Breakfast available (surcharge)
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Lift
  • Smoking in designated areas
  • Bar or lounge
  • 1 conference room
  • Dining venue
Hotel Grand Marlon offers 34 air-conditioned accommodations, which are accessible via exterior corridors, and features a safe and complimentary bottles of water. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes, slippers, complimentary toiletries and hairdryers. This Chetumal hotel provides complimentary wireless Internet access. Housekeeping is provided on a daily basis.

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  • Pool
  • Parking included
  • Free WiFi
  • Restaurant
4.2 out of 5, Very good, 360 reviews
Hotel Los Cocos Chetumal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • No on-site parking available

Food and drink

  • Daily local cuisine breakfast available 7:00 AM to noon for a fee: MXN 145 for adults and MXN 145 for children
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Placeres

Things to do

  • Gym
  • Hot tub
  • Outdoor pool

Family friendly

  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • Business centre
  • Meeting room

Outdoors

  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • Banquet hall
  • Designated smoking areas

Room amenities

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium channels

Food and drink

  • Free bottled water
  • Limited room service

More

  • Access via exterior corridors
  • Air conditioning
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 2 PM; check-in end time: midnight
Contactless check-in and check-out are available
Minimum check-in age - 18

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel Grand Marlon

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for local cuisine breakfast: from approximately MXN 145 for adults and from MXN 145 for children

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Safety features at this property include a fire extinguisher, a smoke detector, a security system and a first aid kit
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. No on-site parking is available. This property accepts Visa, Mastercard and American Express. Cash is not accepted. For guests' safety, the property includes a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Grand Marlon
Grand Marlon Chetumal
Hotel Grand Marlon
Hotel Grand Marlon Chetumal
Hotel Marlon
Marlon Hotel
The Grand Marlon Chetumal, Mexico - Quintana Roo
The Grand Marlon Hotel Chetumal
Hotel Grand Marlon Hotel
Hotel Grand Marlon Chetumal
Hotel Grand Marlon Hotel Chetumal

Frequently asked questions

Are there any beaches close to Hotel Grand Marlon?

The closest beach to Hotel Grand Marlon is Dos Mulas (2.5 km).

Does Hotel Grand Marlon have a pool?

Hotel Grand Marlon has an outdoor pool.

Does Hotel Grand Marlon serve breakfast?

Sure does, local cuisine breakfast is offered daily between 7:00 AM and noon.

Is there a free airport shuttle available at Hotel Grand Marlon?

No, Hotel Grand Marlon does not offer an airport shuttle service.

Is there a bar or restaurant at Hotel Grand Marlon?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel Grand Marlon?

Check-in begins at 2 PM. Check-out time is noon.

Are pets allowed at Hotel Grand Marlon?

No, pets and service animals are not allowed.

Hotel Grand Marlon Reviews

Reviews

7.8

Good

Rating 10 - Excellent. 259 out of 670 reviews
Rating 8 - Good. 206 out of 670 reviews
Rating 6 - Okay. 116 out of 670 reviews
Rating 4 - Poor. 48 out of 670 reviews
Rating 2 - Terrible. 41 out of 670 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

6/10 Okay

Justina

Stayed 1 night in Sep 2025

8/10 Good

Frank Gordon

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
I always stay at this property when I visit Chetumal. Parking is good. The rooms are good. Location is easily findable. Restaurant is good. Has a nice small pool.
Stayed 1 night in Aug 2025

4/10 Poor

Therese

Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
The location was ok
Stayed 1 night in Aug 2025

10/10 Excellent

Doreen

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good as expected
Stayed 1 night in Aug 2025

4/10 Poor

Anthony

Travelled with group
Disliked: Staff & service, amenities, property conditions & facilities
Arrived early (45 minutes) and understandably our rooms were not ready so we sat and relaxed in the hotel bar/restaurant and waited until our scheduled check in time and were told our rooms were now ready. We received our keys and remotes and went to our room. We walked into a room that hadn’t even been touched by anyone except the last guests! We informed front desk staff and were told they would get the room ready for us. Luckily we were able to leave our baggage in another room we had reserved that actually was ready and we came back a few hours later and the room was ready. The website states there is a hot tub which is not true! This was one of the main reasons why we chose to stay there instead of other much nicer hotels in the area that we have previously stayed at. It’s simply a small portion of the pool that resembles a hot tub. The restaurant/bar was nice and the food and selections were reasonably priced and the meals we had were good. Waiters and bartenders were very friendly and efficient with exception of the person who ran the register and she was terrible! I had to insist on running my payment repeatedly and once I showed her how to use their own credit card machine it cleared perfectly. When we returned later that evening for dinner and drinks once again she was unable to process the payment and was very abrupt and argumentative and they had to transfer our bill to the front desk and yes the payment was processed flawlessly on their first attempt.
Stayed 1 night in Aug 2025

6/10 Okay

Yamani

Travelled with family
Parking options limited. Paid parking but no reservations
Stayed 1 night in Aug 2025

6/10 Okay

Kersten

Travelled with family, Travelled with partner
Liked: Staff & service
Other guests can be noisy and we would hear in our rooms but was not hotel fault. Would come back again.
Stayed 2 nights in Jul 2025

8/10 Good

Perez

Stayed 1 night in Jul 2025

10/10 Excellent

Yadira

Liked: Cleanliness, staff & service, property conditions & facilities
Loved our suite
Stayed 1 night in Jul 2025

10/10 Excellent

Endu

Liked: Cleanliness, staff & service, property conditions & facilities
The
Stayed 2 nights in Jun 2025

2/10 Terrible

Maria

Stayed 1 night in Jun 2025

6/10 Okay

Juan

Travelled with partner
Liked: Cleanliness, amenities
The room needs more attention from staff
Stayed 1 night in Jun 2025

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort

No vayan no se arrieguen.

Terrible expwriencia cama sucia , me mostraron otra habitacion y estaba sucia la cama tambien y se negaron a mostrarme otra decidi no quedarme en el establecimiento y ahora batallo con el reembolso, la atencion de Johana la recepcionista pesima.
Stayed 1 night in May 2025

10/10 Excellent

Dyonne

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was clean. Our room was cleaned everyday. Our stay there was good.
Stayed 3 nights in May 2025

10/10 Excellent

Martha

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front desk was extremely helpful with all my questions.
Stayed 1 night in May 2025

4/10 Poor

Crystalene

Travelled with family
Disliked: Staff & service, amenities, property conditions & facilities
Wifi was so terrible I could not even make a what's app call without it dropping every few seconds. Even though it says there's a hot tub in the hotel description with along with gym, pool, etc, the hotel does not have one for all guest to use.
Stayed 1 night in May 2025

10/10 Excellent

Merceli

Liked: Cleanliness, property conditions & facilities
Great spot but staff could have been more disciplined
Stayed 2 nights in Mar 2025

10/10 Excellent

Karl

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great
Stayed 1 night in Apr 2025

8/10 Good

Javier

Stayed 2 nights in Jan 2025

8/10 Good

Javier

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and supportive staff.
Stayed 1 night in Apr 2025

8/10 Good

Amilcar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2025

4/10 Poor

Victor

Stayed 1 night in Mar 2025

6/10 Okay

Travis

Stayed 1 night in Apr 2025

10/10 Excellent

Joy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2025

6/10 Okay

Sheraine

Disliked: Property conditions & facilities
it was ok. Some maintenance need to be done
Stayed 1 night in Mar 2025