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Casa Chetumal Hotel

2.5 star property

Photo gallery for Casa Chetumal Hotel

Lobby
Front of property
Front of property
Lobby sitting area
Lobby

Reviews

8.4 out of 10
Very good

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AU$85
includes taxes & fees
13 Apr - 14 Apr

Explore the area

View map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000
  • Place, Explanada de la Bandera
    ‪5 min walk‬
  • Place, Chetumal Ferry Terminal
    ‪6 min walk‬
  • Place, Museum of Maya Culture
    ‪11 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪6 min drive‬

Room options

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds

View all photos for Standard Room

Standard Room

Standard Room

7.0 out of 10
Good
(4 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

View all photos for Junior Room

Junior Room

Junior Room

  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds

About the area

Chetumal

Casa Chetumal Hotel puts you in the heart of Chetumal, within just a 10-minute stroll of Explanada de la Bandera and Fisherman's Fountain. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. There's also the convenience of free self parking. .With a stay at this Chetumal hotel, you'll be 29.2 km (18.1 mi) from Lake Bacalar.

What's nearby

  • Explanada de la Bandera - 5 min walk - 0.5 km
  • Chetumal Ferry Terminal - 6 min walk - 0.6 km
  • Palacio de Gobierno - 6 min walk - 0.6 km
  • Museum of Maya Culture - 11 min walk - 1.0 km
  • Palacio Municipal De Othon P. Blanco - 13 min walk - 1.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive

Restaurants

  • ‪hot dogs de la obregon - ‬1 min walk
  • ‪Café del Puerto - ‬1 min walk
  • ‪Sergio's Pizzas - ‬1 min walk
  • ‪Queridos Amigos - ‬2 min walk
  • ‪El Poblanito - ‬1 min walk

About this property

Casa Chetumal Hotel

Casa Chetumal Hotel offers its guests a terrace. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.
  • 31 guestrooms or units
  • Front desk (24 hours)
  • Terrace
Casa Chetumal Hotel offers 31 air-conditioned accommodations, with free toiletries. Televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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City Express by Marriott Chetumal
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.1 out of 5, Very good, 1,001 reviews
The price is AU$118
includes taxes & fees
5 Apr - 6 Apr
City Express by Marriott Chetumal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (84 centimetre high)
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (107 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Chetumal Hotel

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Chetumal Hotel Hotel
Casa Chetumal Hotel Chetumal
Casa Chetumal Hotel Hotel Chetumal

Frequently asked questions

Is parking available at Casa Chetumal Hotel?

Yep, Casa Chetumal Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Casa Chetumal Hotel?

As of 4 Apr 2026, prices found for a 1-night stay for 2 adults at Casa Chetumal Hotel on 13 Apr 2026 start from AU$85, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa Chetumal Hotel?

The closest beach to Casa Chetumal Hotel is Dos Mulas (2.4 km).

Is there a free airport shuttle available at Casa Chetumal Hotel?

No, Casa Chetumal Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Casa Chetumal Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Chetumal Hotel?

No, pets and service animals are not allowed.

Casa Chetumal Hotel Reviews

Reviews

8.4

Very good

Rating 10 - Excellent. 19 out of 35 reviews
Rating 8 - Good. 5 out of 35 reviews
Rating 6 - Okay. 8 out of 35 reviews
Rating 4 - Poor. 2 out of 35 reviews
Rating 2 - Terrible. 1 out of 35 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.0/10

Property conditions & facilities

Reviews

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Room was as listed
Stayed 1 night in Dec 2025

10/10 Excellent

Oralia Monserralt

Stayed 1 night in Dec 2025

10/10 Excellent

Juan

Liked: Cleanliness
Stayed 1 night in Sep 2025

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025

10/10 Excellent

Neisy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025

4/10 Poor

Saqib A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025

6/10 Okay

Brion

Stayed 1 night in Jan 2025

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024

10/10 Excellent

Michael

Clean efficient
Stayed 1 night in Nov 2024

10/10 Excellent

Armando

Liked: Cleanliness, property conditions & facilities
Stayed 2 nights in May 2024

8/10 Good

Miguel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sencillo pero funcional , bien ubicado y limpio.
Stayed 1 night in Dec 2025

8/10 Good

Enrique

Stayed 1 night in Dec 2025

10/10 Excellent

Maricela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción!
Stayed 1 night in Oct 2025

10/10 Excellent

angel armando

Stayed 2 nights in Oct 2025

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Sep 2025

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

Meh!

The pictures and what you get are not the same thing. It serves it propuse, in my opinion a little high price for what you get. Maybe it was my luck and I got the last to improve unit.
Stayed 2 nights in Aug 2025

6/10 Okay

Salomon

Travelled with family
Liked: Cleanliness, room comfort

Limpio

Bueno
Stayed 1 night in Aug 2025

10/10 Excellent

Miriam

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Berenice

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025

2/10 Terrible

José Arturo

Disliked: Staff & service, property conditions & facilities
Las camas son de muy mala calidad y tienen muchas goteras
Stayed 1 night in Jul 2025

8/10 Good

Rodrigo

Stayed 1 night in Jul 2025

6/10 Okay

ADDY DEL CARMEN

Liked: Cleanliness, staff & service
Stayed 1 night in Jul 2025

10/10 Excellent

AIDET

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Muy agradable lugar, limpio en todos los aspectos

Stayed 1 night in Jun 2025

6/10 Okay

Luis

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

4/10 Poor

Antonio

Business traveller
Disliked: Amenities, property conditions & facilities
La propiedad bien , mucho ruido en cuartos
Stayed 4 nights in Mar 2025