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Casa Chetumal Hotel

2.5 star property

Photo gallery for Casa Chetumal Hotel

Front of property
Lobby sitting area
Basic Triple Room
Hallway
Lobby

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Parking included
  • Free Wi-Fi
  • Air-conditioning
  • Housekeeping
  • 24/7 front desk
The current price is AU$86
includes taxes & fees
7 July - 8 July

Explore the area

View map
Av. Álvaro Obregón 193, Colonia Plutarco Elías Calles, Chetumal, QROO, 77000
  • Place, Fisherman's Fountain
    ‪6 min walk‬
  • Place, Museo de la Ciudad
    ‪8 min walk‬
  • Place, Museum of Maya Culture
    ‪11 min walk‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪7 min drive‬

Room options

View all photos for Basic Triple Room

Basic Triple Room

Basic Triple Room

  • 1 bedroom
  • Sleeps 6
  • 3 Double Beds
  • Free Wi-Fi

View all photos for Standard Room

Standard Room

Standard Room

7.8 out of 10
Good
(6 reviews)
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Standard Double Room

Standard Double Room

Standard Double Room

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Junior Room

Junior Room

Junior Room

  • 1 bedroom
  • Sleeps 2
  • 1 King Bed and 1 Double Sofa Bed
  • Free Wi-Fi

View all photos for Double Room, Balcony

Double Room, Balcony

Double Room, Balcony

  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Chetumal

Casa Chetumal Hotel puts you in the heart of Chetumal, within just a 10-minute stroll of Explanada de la Bandera and Fisherman's Fountain. Highlights at this hotel include free in-room WiFi. .This hotel offers free WiFi in public areas, a 24-hour front desk and a terrace. There's also the convenience of free self parking. .With a stay at this Chetumal hotel, you'll be 29.2 km (18.1 mi) from Lake Bacalar.

What's nearby

  • Explanada de la Bandera - 5 min walk - 0.5 km
  • Fisherman's Fountain - 6 min walk - 0.6 km
  • Palacio de Gobierno - 6 min walk - 0.6 km
  • Museo de la Ciudad - 8 min walk - 0.7 km
  • Museum of Maya Culture - 11 min walk - 1.0 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 9 min drive

Restaurants

  • ‪Café del Puerto - ‬1 min walk
  • ‪hot dogs de la obregon - ‬1 min walk
  • ‪Sergio's Pizzas - ‬1 min walk
  • ‪El Poblanito - ‬1 min walk
  • ‪La Casita del Chef Restaurante - ‬2 min walk

About this property

Casa Chetumal Hotel

Casa Chetumal Hotel offers its guests a terrace. Public spaces have free WiFi. Limited free parking is available on a first-come, first-served basis.
  • 31 guestrooms or units
  • Front desk (24 hours)
  • Terrace
Casa Chetumal Hotel offers 31 air-conditioned accommodations, with free toiletries. Televisions come with cable channels.

Bathrooms include a shower. Guests can surf the web using complimentary wireless Internet access. Change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

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City Express by Marriott Chetumal
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  • Pool
  • Breakfast included
  • Parking included
  • Free Wi-Fi
4.2 out of 5, Very good, 1,006 reviews
The price is AU$95
includes taxes & fees
10 July - 11 July
City Express by Marriott Chetumal

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Free self parking on site
  • Limited on-site self parking

Conveniences

  • 24-hour front desk
  • Guidebooks

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Housekeeping (daily)

Outdoors

  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Front entrance ramp
  • Handrails in stairways (84 centimetre high)
  • No lift
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible registration desk (107 centimetre high)

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Free toiletries
  • Private bathroom
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • TV with cable channels

Food and drink

  • Restaurant dining guides

More

  • Air conditioning
  • Desk
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 10:00 PM
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
This property doesn't offer after-hours check-in
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Casa Chetumal Hotel

Children and extra beds

  • Children are welcome.

Payment types

Important information

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a fire extinguisher
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pets and service animals are not allowed on site.

Property is also known as

Casa Chetumal Hotel Hotel
Casa Chetumal Hotel Chetumal
Casa Chetumal Hotel Hotel Chetumal

Frequently asked questions

Is parking available at Casa Chetumal Hotel?

Yep, Casa Chetumal Hotel has a free self car park. Onsite parking is limited.

How much does it cost to stay at Casa Chetumal Hotel?

As of 6 July 2026, prices found for a 1-night stay for 2 adults at Casa Chetumal Hotel on 7 July 2026 start from AU$86, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Are there any beaches close to Casa Chetumal Hotel?

The closest beach to Casa Chetumal Hotel is Dos Mulas (2.4 km).

Is there a free airport shuttle available at Casa Chetumal Hotel?

No, Casa Chetumal Hotel does not offer an airport shuttle service.

What time are check-in & check-out at Casa Chetumal Hotel?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Casa Chetumal Hotel?

No, pets and service animals are not allowed.

Casa Chetumal Hotel Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 28 out of 47 reviews
Rating 8 - Good. 7 out of 47 reviews
Rating 6 - Okay. 8 out of 47 reviews
Rating 4 - Poor. 3 out of 47 reviews
Rating 2 - Terrible. 1 out of 47 reviews

8.8/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Anthony

Liked: Cleanliness, staff & service, property conditions & facilities
Overall great hotel for the price.
Stayed 1 night in Jun 2025
Verified

10/10 Excellent

Neisy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
When traveling to Chetumal my family and I always stay at Casa Chetumal. It is clean, offers parking and is in close proximity of almost EVERYTHING!
Stayed 2 nights in Mar 2025
Verified

6/10 Okay

Randy

Liked: Cleanliness, amenities, property conditions & facilities
Room was as listed
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the layout of the common area. Good internet. Attentive staff and housekeeping. WEll located near good restaurants, the museum and waterfront
Stayed 2 nights in Dec 2024
Verified

10/10 Excellent

Michael

Clean efficient
Stayed 1 night in Nov 2024
Verified

6/10 Okay

Verified traveller

Liked: Room comfort
Disliked: Property conditions & facilities

Meh!

The pictures and what you get are not the same thing. It serves it propuse, in my opinion a little high price for what you get. Maybe it was my luck and I got the last to improve unit.
Stayed 2 nights in Aug 2025
Verified

4/10 Poor

Saqib A.

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort

Find somewhere else

Horrible air conditioners, only ran at full blast. Towel with spots on it. Bedsheets very rough. Room looked crappy With some broken fixtures.
Stayed 1 night in Mar 2025
Verified

10/10 Excellent

Macrina

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Es recomendable, buena ubicación, las isntalaciones limpias y elegante decoración.
Desde el balcon tome el amanecer de Chetumal
Stayed 1 night in Mar 2026
Verified

8/10 Good

Armando

Liked: Cleanliness, amenities, property conditions & facilities
Buen servicio
Stayed 1 night in Feb 2026
Verified

10/10 Excellent

Antonio

Liked: Cleanliness, amenities, property conditions & facilities
Excelente ubicación
Stayed 1 night in Jan 2026
Verified

8/10 Good

Miguel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel sencillo pero funcional , bien ubicado y limpio.
Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Maricela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Muy buena opción!
Stayed 1 night in Oct 2025
Verified

10/10 Excellent

Edgar

Liked: Cleanliness, staff & service, property conditions & facilities
Muy lindo hotel
Stayed 2 nights in Sep 2025
Verified

6/10 Okay

Salomon

Liked: Cleanliness, room comfort

Limpio

Bueno
Stayed 1 night in Aug 2025
Verified

10/10 Excellent

Berenice

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Bien ubicado

Excelente hotel 🏨, cable con muchos Canales, servicio de cafetería y estacionamiento, se encuentra en el centro de Chetumal y a dos calles del malecón.
Stayed 1 night in Jul 2025
Verified

2/10 Terrible

José Arturo

Disliked: Staff & service, property conditions & facilities
Las camas son de muy mala calidad y tienen muchas goteras
Stayed 1 night in Jul 2025
Verified

4/10 Poor

Antonio

Disliked: Amenities, property conditions & facilities
La propiedad bien , mucho ruido en cuartos
Stayed 4 nights in Mar 2025
Verified

10/10 Excellent

Pat

Liked: Cleanliness, staff & service, property conditions & facilities
Muy limpia
Stayed 5 nights in Dec 2024
Verified

10/10 Excellent

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities
Excelente lugar para descansar, cerca del malecón y varias tiendas y restaurantes. Lo que no me gustó que no tiene elevador para los pisos de arriba.
Stayed 1 night in Jul 2024
Verified

6/10 Okay

Claudia

Disliked: Cleanliness, staff & service
No es lo mejor, no es lo peor
Stayed 2 nights in Jul 2024
Verified

10/10 Excellent

Tania de los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Me encantó

Muy amables en cuanto a nuestra estadía todo bien,el cuarto limpio , está en el centro de Chetumal muy lindo el hotel
Stayed 1 night in Jun 2024
Verified

8/10 Good

Flávio

Stayed 1 night in Mar 2026
Verified

10/10 Excellent

Mario

Stayed 2 nights in Dec 2025
Verified

8/10 Good

Enrique

Stayed 1 night in Dec 2025
Verified

10/10 Excellent

Oralia Monserralt

Stayed 1 night in Dec 2025