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Queens Hotel Cheltenham

4.0 star property
Luxury hotel with 24-hour front desk and restaurant

Photo gallery for Queens Hotel Cheltenham

View from room
Lunch and dinner served
Lobby sitting area
Exterior
Executive Double Room, 1 King Bed, Ensuite

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Air conditioning
  • Bar
  • Room service
The current price is AU$233
includes taxes & fees
28 Sept - 29 Sept

Explore the area

View map
The Promenade, Cheltenham, England, GL50 1NN
  • Cheltenham Town Hall
    ‪4 min walk‬
  • The Promenade
    ‪6 min walk‬
  • Cheltenham Racecourse
    ‪4 min drive‬

Room options

View all photos for Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

Superior Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(3 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 26 sq m
  • Sleeps 2
  • 1 Queen Bed

View all photos for Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

Superior Room, 1 Queen Bed, Ensuite, City View

8.8 out of 10
Excellent
(6 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 26 sq m
  • City view
  • Sleeps 2
  • 1 Queen Bed

View all photos for Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

Executive Double Room, 1 King Bed, Ensuite

8.6 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 34 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

Superior Suite, 1 King Bed, Ensuite

8.4 out of 10
Very good
(5 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 38 sq m
  • Sleeps 4
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite, City View

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite, City View

8.4 out of 10
Very good
(7 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 28 sq m
  • City view
  • Sleeps 2
  • 1 King Bed

View all photos for Deluxe Double Room, 1 King Bed, Ensuite

Premium bedding, minibar, in-room safe, desk

Deluxe Double Room, 1 King Bed, Ensuite

9.2 out of 10
Wonderful
(9 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 28 sq m
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

Classic Double Room, 1 Queen Bed, Ensuite

8.8 out of 10
Excellent
(31 reviews)

Highlights

Air conditioning
Connecting rooms available
LED TV
Premium bedding
Hairdryer
Bathrobes
Private bathroom
Free bottled water
  • 24 sq m
  • Sleeps 2
  • 1 Queen Bed

About the area

Cheltenham

A luxury stay in the heart of Cheltenham awaits you at Queens Hotel Cheltenham. Within steps you'll find Imperial Gardens and Statue of Edward Wilson within a short 5-minute stroll. Highlights at this eco-friendly hotel include a restaurant and in-room free WiFi. .The restaurant, Victoria's, is open for lunch and dinner. The Gold Cup Bar is the hotel's own bar, serving drinks along with lunch and dinner. 1292 square feet (120 square metres) of event facilities include a meeting room and conference space. Additionally, you'll find free Wi-Fi in public areas, coffee/tea in a common area and laundry facilities. Cooked-to-order breakfast is available on weekdays between 6:30 AM and 10:00 AM and on weekends between 7:30 AM and 10:30 AM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of self parking. .Within a 15-minute drive of this 4-property class Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Docks.

What's nearby

  • Cheltenham Town Hall - 4 min walk - 0.4 km
  • The Promenade - 6 min walk - 0.5 km
  • Cheltenham General Hospital - 11 min walk - 1.0 km
  • University of Gloucestershire - 12 min walk - 1.0 km
  • Cheltenham Racecourse - 4 min drive - 3.0 km

Getting around

  • Cheltenham Spa Station - 19 min walk

Restaurants

  • ‪Imperial Gardens - ‬3 min walk
  • ‪Bosco Pizzeria - ‬3 min walk
  • ‪No. 131 - ‬2 min walk
  • ‪The Ivy Montpellier Brasserie - ‬3 min walk
  • ‪All Bar One Cheltenham - ‬2 min walk

About this property

Queens Hotel Cheltenham

Luxury hotel with 24-hour front desk and restaurant
There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi. Event space at this hotel measures 1292 square feet (120 square metres) and includes conference space. A library, a terrace, and tour/ticket assistance are also featured at the luxury Queens Hotel Cheltenham. The hotel can provide concierge services and wedding services. For a fee, parking is available.

This 4-star Cheltenham hotel is smoke free.

  • 84 guestrooms or units
  • 4 levels
  • 1292 sq ft of conference space
  • 120 sq. m of conference space
  • Charging station for electric cars
  • Conference space
  • Breakfast available (surcharge)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Library
  • Terrace
  • Garden
  • Fireplace in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Queens Hotel Cheltenham offers 84 accommodations with minibars and a safe. Beds feature premium bedding. 40-inch LED televisions come with satellite channels. Bathrooms include a shower, bathrobes, slippers and hairdryers.

This Cheltenham hotel provides complimentary wireless Internet access. Business-friendly amenities include desks and telephones. Additionally, rooms include complimentary bottles of water and an iron/ironing board. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.
The property is a member of Historic Hotels of the World.

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Reception

The George

  • Pet-friendly
  • Free WiFi
  • Air conditioning
  • Breakfast available
4.5 out of 5, Wonderful, 601 reviews
The price is AU$185
includes taxes & fees
28 Sept - 29 Sept
The George

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Parking on site (GBP 15 per night)
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 6:30 AM to 10:00 AM on weekdays and 7:30 AM to 10:30 AM on weekends; GBP 20 per person
  • A bar/lounge
  • A restaurant
  • Coffee and tea in common areas

Restaurants on site

  • The Gold Cup Bar
  • Victoria's

Things to do

  • Bicycle rentals
  • Library

Family friendly

  • Laundry facilities

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 1,292 square feet of conference space
  • Meeting room

Outdoors

  • Garden
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 accessible parking spaces
  • Bathroom emergency pull cord
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 4 floors
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • 40-inch LED TV with satellite channels

Food and drink

  • 24-hour room service
  • Free bottled water
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Early check-in subject to availability
Early check-in fee: GBP 50
Express check-in available
Minimum check-in age - 18

Check-out

Check-out before 11:00 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: GBP 50
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 30 per pet, per night
  • Only dogs are allowed
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 11 years old or younger stays free when using existing bedding.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: from approximately GBP 20.00 per person
  • Self-parking fee: GBP 15 per night
  • Pet fee: GBP 30 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: GBP 50 (subject to availability)
  • Late check-out fee: GBP 50 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • One child aged 11 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Cheltenham Mercure
Hotel Mercure Cheltenham
Mercure Cheltenham Hotel
Mercure Cheltenham Queen's
Mercure Cheltenham Queen's Hotel
Mercure Hotel Cheltenham
Mercure Queen's Hotel
Queen's Cheltenham
Queen's Cheltenham Hotel
Queen's Hotel Cheltenham
Queens Hotel Cheltenham MGallery Collection
Queens Hotel MGallery Collection
Queens Cheltenham MGallery Collection
Queens MGallery Collection
Queens Hotel Cheltenham
Mercure Cheltenham

Frequently asked questions

What is the cancellation policy at Queens Hotel Cheltenham?

Queens Hotel Cheltenham offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Queens Hotel Cheltenham?

As of 17 Sept 2025, prices found for a 1-night stay for 2 adults at Queens Hotel Cheltenham on 28 Sept 2025 start from AU$232.57, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Queens Hotel Cheltenham?

Yep, Queens Hotel Cheltenham has a self car park for GBP 15 per night.

What makes Queens Hotel Cheltenham a romantic place to stay?

A lounge bar and 24-hour room service, as well as premium bedding in the guestrooms, all help set the scene for a romantic weekend at Queens Hotel Cheltenham.

Does Queens Hotel Cheltenham serve breakfast?

Sure does, cooked-to-order brekkie is served on weekdays from 6:30 AM to 10:00 AM and on weekends between 7:30 AM and 10:30 AM.

Is there a free airport shuttle available at Queens Hotel Cheltenham?

No, Queens Hotel Cheltenham does not offer an airport shuttle service.

Is there a bar or restaurant at Queens Hotel Cheltenham?

Yep, they've got a lounge bar and an onsite restaurant that serves lunch and dinner.

What time are check-in & check-out at Queens Hotel Cheltenham?

Check-in begins at 3:00 PM. Check-out time is 11:00 AM.

Are pets allowed at Queens Hotel Cheltenham?

Dogs are welcome at Queens Hotel Cheltenham, with food and water bowls on offer.

Reviews

Queens Hotel Cheltenham Reviews

9.0

Wonderful

9.4/10

Cleanliness

9.2/10

Staff & service

8.6/10

Amenities

8.8/10

Property conditions & facilities

8.6/10

Eco-friendliness
Rating 10 - Excellent. 617 out of 1004 reviews
Rating 8 - Good. 260 out of 1004 reviews
Rating 6 - Okay. 82 out of 1004 reviews
Rating 4 - Poor. 26 out of 1004 reviews
Rating 2 - Terrible. 19 out of 1004 reviews

Reviews

8/10 Good

Richard

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Review

Nice hotel and location 👌
Stayed 1 night in Jun 2025

10/10 Excellent

Elie

Liked: Cleanliness, amenities, property conditions & facilities
Stayed 3 nights in Jun 2025

10/10 Excellent

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

An enjoyable stay at a well placed hotel

This is a great hotel, well placed to access shops and eateries. Staff are friendly and efficient. The rooms are well decorated and have efficient Aircon. The breakfast offers a good selection of cooked and continental offerings.
Stayed 1 night in Jun 2025

8/10 Good

roger

Stayed 1 night in Jun 2025

10/10 Excellent

Robert

Stayed 2 nights in Jun 2025

2/10 Terrible

John

Travelled with partner
Disliked: Amenities, property conditions & facilities
Such a disappointing stay. Such a dirty city with accommodations due for updates, and staff that requested feedback, but never responded to our concerns- something that would have been appreciated after two completely sleepless nights of chaos in the street below our room (literally hearing violent screams until 4am). Not a place to return!
Stayed 2 nights in Jun 2025

10/10 Excellent

roger

Travelled with group
Liked: Cleanliness, amenities, property conditions & facilities
Staff nice and friendly clean spacious great location
Stayed 1 night in Jun 2025

10/10 Excellent

Julie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and close to bars and restaurants
Stayed 1 night in Jun 2025

10/10 Excellent

Danny

Stayed 1 night in May 2025

4/10 Poor

Floey

Travelled with pets
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Where to start! I ended my stay early. I am appalled that this hotel is deemed a four star hotel. However, coming from London perhaps one has higher expectations than the average person. The bathroom had black mould in the shower, the toilet seal at the back of the wall was coming off making the toilet very wobbly, the water pressure was terrible. There were bugs in the lamp, stains on the carpet, an empty mini -bar, if you wanted slippers and a dressing gown you had to ask at reception. No laundry bag, half full bottles of soap and shampoo. The cleaners clearly hate their job and as someone with a cleaning background these rooms are not cleaned properly at all and had no eye for detail. I had finished the toilet roll and the empty roll was just left there - not replaced. Clearly no manager is overseeing the cleaners. The room service food was diabolical - supermarket bought pizza, microwave rice- tasteless chilli con carne. Some staff friendly and some arrogant- particularly the male working behind the desk- told me I had to wait until the next day for someone to sort out the toilet. If this is Cheltenham's flagship hotel then all I can say is OH DEAR! I will end on one positive thing- dog friendly apart from the restaurant and the grumpy cleaner who gave me a death stare when my dog said hello.
Stayed 7 nights in May 2025

10/10 Excellent

Daire

Stayed 1 night in Jun 2025

10/10 Excellent

Stephen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
it was very nice and the hotel is situated very well for access to Cheltenham
Stayed 3 nights in May 2025

10/10 Excellent

Jane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff and hotel clean
Stayed 1 night in May 2025

8/10 Good

Jeff

Stayed 1 night in May 2025

10/10 Excellent

Mary

Liked: Cleanliness, staff & service, property conditions & facilities
Really enjoyed my stay everything was spot on
Stayed 2 nights in May 2025

8/10 Good

Julie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location in Montpelier, just across the road from independent boutiques and cafes / bars The staff were very welcoming and helpful right across the hotel
Stayed 1 night in May 2025

10/10 Excellent

Declan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Check in experience was excellent. Very personal, professional and slick. We were made to feel like our stay was important. The same service level at the bar also.
Stayed 1 night in May 2025

10/10 Excellent

Stephen

Spacious comfortable and ideal location for us
Stayed 1 night in May 2025

6/10 Okay

Stacey

Stayed 1 night in May 2025

6/10 Okay

Ron

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is central to town centre with convenient (if a little pricey) parking. Reception was poorly lit and therefore rather gloomy. Check in was fine. Our room was very large with a very big bed. However the shower room was very small with very poor lighting. In the room there was just one chair (with a nasty brown stain) and two stools. Other than the wardrobe there was no storage and the lack of furnishings and zero outlook made the room feel uninviting. Dining staff were very efficient and the breakfast buffet was comprehensive. English breakfast appeared very good but the flavour (except for the sausage) was bland.
Stayed 2 nights in May 2025

10/10 Excellent

Rosie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is the second occasion we have stayed and it was just as good as on the previous occasion. Great stay.
Stayed 2 nights in May 2025

10/10 Excellent

Bruinsfan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was great. Complementary soft drinks and water. Breakfast package available. Very nice breakfast. Lots of restaurants nearby. Very nice bar in the hotel as well. Very much enjoyed our stay.
Stayed 6 nights in May 2025

10/10 Excellent

Thomas

Stayed 1 night in May 2025

10/10 Excellent

Christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

CJF weekend

Lovely hotel and great location. Good food too
Stayed 3 nights in May 2025

6/10 Okay

Elizabeth

Travelled with partner
Liked: Cleanliness, staff & service
Great location and area of architectural interest, close to restaurants, bars & coffee shops. Good coffee/tea facilities with mini fridge. Room had air con, but no means to make the room warmer. Impractical tiny bathroom really let the room down. You had to be 6ft+ tall to be able to use the make-up/shaving mirror, shower was walk-in with inadequate glass screen - floor got very wet and no hook to hang towel on for after shower. Switch to operate bathroom fan was high above the bathroom door - impossible to reach unless you’re very tall or stand on a chair! Not impressed.
Stayed 1 night in May 2025