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Cheltenham Chase Hotel & Spa

4.0 star property
Hotel with a full-service spa, in the vicinity of University of Gloucestershire

Photo gallery for Cheltenham Chase Hotel & Spa

Indoor pool, outdoor pool
Suite
Front of property
Terrace/patio
Reception

Reviews

8.2 out of 10
Very good

Popular amenities

  • Hot tub
The current price is AU$154
includes taxes & fees
30 Nov - 1 Dec

Explore the area

View map
Shurdington Road, Brockworth, Cheltenham, England, GL3 4PB
  • Place, University of Gloucestershire
    ‪8 min drive‬
  • Place, The Promenade
    ‪10 min drive‬
  • Place, Cheltenham Racecourse
    ‪13 min drive‬

Room options

View all photos for Classic King Room

Classic King Room

Classic King Room

8.4 out of 10
Very good
(10 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Accessible Twin Room

Classic Accessible Twin Room

Classic Accessible Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Twin Room

Classic Twin Room

Classic Twin Room

8.0 out of 10
Very good
(1 review)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 2 Twin Beds

View all photos for Classic Accessible King Room

Classic Accessible King Room

Classic Accessible King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 2
  • 1 King Bed

View all photos for Classic Family Room

Classic Family Room

Classic Family Room

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
LCD TV
Hypo-allergenic bedding
Blackout curtains
Separate bedroom
  • Sleeps 3
  • 1 King Bed

View all photos for Superior King Room

Superior King Room

Superior King Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Twin Room

Superior Twin Room

Superior Twin Room

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
Blackout curtains
  • Sleeps 2
  • 2 Twin Beds

View all photos for Suite

Suite

Suite

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
LCD TV
Hypo-allergenic bedding
2 bedrooms
  • 2 bedrooms
  • Sleeps 4
  • 1 King Bed

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About the area

Cheltenham

At Cheltenham Chase Hotel & Spa, you'll be 6.7 km (4.1 mi) from University of Gloucestershire and 7.7 km (4.8 mi) from Cheltenham General Hospital. Highlights at this hotel include a full-service spa, a restaurant and an outdoor swimming pool. .A day of pampering can include deep-tissue massages, hot stone massages, body wraps and facials along with access to the hot tub. The hotel's own lounge bar is a nice place to enjoy a drink. Enjoy the indoor swimming pool, gym and Hot tub as well as access to aerobics classes. 3272 square feet (304 square metres) of event facilities include 10 meeting rooms and conference space, and other business amenities include a business centre. Other amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Buffet breakfast is available on weekdays between 7 AM and 9:30 AM and on weekends between 8:00 AM and 10:30 AM. There's also the convenience of free self parking. .Sights within a 10-minute drive of this Cheltenham hotel include Kingsholm Stadium and Gloucester Cathedral.

What's nearby

  • University of Gloucestershire - 8 min drive - 7.9 km
  • Gloucester Quays - 10 min drive - 10.4 km
  • The Promenade - 10 min drive - 9.5 km
  • Gloucester Docks - 10 min drive - 10.1 km
  • Cheltenham Racecourse - 13 min drive - 14.2 km

Getting around

  • Gloucester Station - 14 min drive

Restaurants

  • ‪The Old Elm Inn - ‬5 min drive
  • ‪Toby Carvery - ‬3 min walk
  • ‪Twelve Bells (Beefeater) - ‬13 min walk
  • ‪Tenpin Gloucester - ‬4 min drive
  • ‪Phoenix Café - ‬8 min drive

About this property

Cheltenham Chase Hotel & Spa

Hotel with a full-service spa, in the vicinity of University of Gloucestershire
Cheltenham Chase Hotel & Spa offers its guests a full-service spa, an indoor pool, and an outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

A business centre and 10 meeting rooms are available. Event space at this hotel measures 3272 square feet (304 square metres) and includes conference space. A hot tub, a fitness centre, and spa services are also featured at the business-friendly Cheltenham Chase Hotel & Spa. Self parking is free.

This Cheltenham hotel is smoke free.

  • 122 guestrooms or units
  • 2 levels
  • 3272 sq ft of conference space
  • 304 sq. m of conference space
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Terrace
  • Garden
  • Television in lobby
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Cheltenham Chase Hotel & Spa offers 122 accommodations with laptop-compatible safes and a hairdryer. 40-inch LCD televisions come with satellite channels. Bathrooms include baths or showers and complimentary toiletries.

This Cheltenham hotel provides complimentary wireless Internet access, with a speed of 100+ Mbps (good for 1–2 people or up to 6 devices). Business-friendly amenities include desks and telephones. Additionally, rooms include an iron/ironing board and blackout curtains. Hypo-allergenic bedding, change of towels and change of bedsheets can be requested. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, hot stone massages, sports massages and Swedish massages. A variety of treatment therapies are provided, including aromatherapy and Ayurvedic. The spa is equipped with a hot tub.

The spa is open daily. Guests under 14 years old are not allowed in the spa.

Awards and affiliations

Eco-certified property
This property participates in Green Tourism Programme – a programme that measures the property's impact on one or more of the following: environment, community, cultural heritage and the local economy.

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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 100+ Mbps (good for 1–2 people or up to 6 devices)
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site

Food and drink

  • Buffet breakfast available for a fee 7 AM to 9:30 AM on weekdays and 8:00 AM to 10:30 AM on weekends; GBP 17 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Hardy Restaurant

Things to do

  • Fitness classes
  • Full-service spa
  • Gym
  • Hot tub
  • Indoor pool
  • Outdoor pool
  • Pilates classes
  • TV in common areas
  • Yoga classes

Family friendly

  • Children's games
  • In-room refrigerator
  • Indoor pool
  • Outdoor pool
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Luggage storage
  • Safe at front desk

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance

Business services

  • 10 meeting rooms
  • 3,272 square feet of conference space
  • Business centre

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Facials
  • Hot stone massages
  • Hot tub
  • Manicures/pedicures
  • Spa open daily
  • Sports massages
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift (91 centimetre wide door)
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • At least 10% of profits reinvested in community and sustainability
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Double-glazed windows
  • Local artist showcase
  • Locally-owned and organised tours and activities
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch LCD TV with satellite channels

Food and drink

  • 24-hour room service
  • Refrigerator

More

  • Air conditioning (climate-controlled)
  • Cleaning products are eco-friendly
  • Connecting rooms available
  • Desk
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • Laptop workspace
  • Laptop-compatible safe
  • LED lighting
  • Phone
  • Recycling
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Contactless check-in and check-out are available

Check-out

Check-out before 11 AM
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Access methods

Staffed front desk

Pets

  • Pets: GBP 25 per accommodation, per night
  • Only dogs are allowed
  • Maximum 2 pets
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately GBP 17.00 per person
  • Pet fee: GBP 25 per accommodation, per night
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadbolt lock
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, JCB International, Union Pay, debit cards and cash. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and a deadbolt lock in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Chase Hotel Cheltenham
Cheltenham Chase
Cheltenham Chase Hotel
Cheltenham Chase Hotel QHotels
Cheltenham Chase Hotel QHotels Gloucester
Cheltenham Chase QHotels
Cheltenham Chase QHotels Gloucester
Cheltenham Chase Hotel Gloucester
Cheltenham Chase Gloucester
The Cheltenham Chase Hotel QHotels

Frequently asked questions

What is the cancellation policy at Cheltenham Chase Hotel & Spa?

Cheltenham Chase Hotel & Spa offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Cheltenham Chase Hotel & Spa?

As of 2 Nov 2025, prices found for a 1-night stay for 2 adults at Cheltenham Chase Hotel & Spa on 30 Nov 2025 start from AU$153.73, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Cheltenham Chase Hotel & Spa?

Yep, Cheltenham Chase Hotel & Spa has a free self car park.

Is there a spa on site at Cheltenham Chase Hotel & Spa?

Yep, there is an onsite spa at Cheltenham Chase Hotel & Spa. You'll enjoy heaps of services like body wraps, facials and body treatments, as well as sports massages.

Does Cheltenham Chase Hotel & Spa have a pool?

Cheltenham Chase Hotel & Spa has an outdoor pool and an indoor pool.

What luxury perks are available at Cheltenham Chase Hotel & Spa?

Cheltenham Chase Hotel & Spa features a full-service spa, an outdoor pool and an indoor pool.

Does Cheltenham Chase Hotel & Spa serve breakfast?

Yeah, travelers love the buffet breakfast here! Served weekdays from 7 AM to 9:30 AM and weekends from 8:00 AM to 10:30 AM, this is the spot to fuel up for a day of adventure.

Is there a free airport shuttle available at Cheltenham Chase Hotel & Spa?

No, Cheltenham Chase Hotel & Spa does not offer an airport shuttle service.

Is there a bar or restaurant at Cheltenham Chase Hotel & Spa?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Cheltenham Chase Hotel & Spa?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Cheltenham Chase Hotel & Spa Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 460 out of 1028 reviews
Rating 8 - Good. 322 out of 1028 reviews
Rating 6 - Okay. 144 out of 1028 reviews
Rating 4 - Poor. 59 out of 1028 reviews
Rating 2 - Terrible. 43 out of 1028 reviews

8.8/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Neil

Stayed 1 night in Aug 2025

6/10 Okay

andrea

Liked: Cleanliness, property conditions & facilities, room comfort

Poor initial impression on check in

Problem with check in. Charged me again for a room I’d already paid for. They were insistent that I hadn’t paid, even after I’d showed them my receipt. Eventually, it was sorted but no apology regarding the mix up. Otherwise, everything else was okay.
Stayed 1 night in Aug 2025

8/10 Good

Vandan

Stayed 1 night in Aug 2025

10/10 Excellent

Chris

Stayed 1 night in May 2025

4/10 Poor

ibrahim

Travelled with family
Disliked: Staff & service
Good Hotel, Location. Spacious Rooms Terrible service, room was never cleaned for my 3 nights, despite leaving make my room card, along with informing reception twice, and also a cleaner on my floor, Hairdryer was not working, unable to get another one during the night.
Stayed 3 nights in Jul 2025

8/10 Good

Steve

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2025

8/10 Good

Margarida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

2/10 Terrible

Jason

Stayed 2 nights in Jul 2025

10/10 Excellent

Nicola, Bradford

Stayed 1 night in Jul 2025

10/10 Excellent

David

Stayed 2 nights in Jun 2025

8/10 Good

Deborah

Travelled with partner
Liked: Cleanliness, property conditions & facilities
Good pool and clean rooms. Corners and edges of restaurant floor in dire need of cleaning - loads of fluff and crumbs around our feet at every meal.
Stayed 3 nights in Jun 2025

8/10 Good

Robert, Barnham

Stayed 1 night in Jun 2025

4/10 Poor

david

Liked: Cleanliness, staff & service
Stayed 1 night in Jun 2025

10/10 Excellent

Jaidev

Liked: Cleanliness, amenities, property conditions & facilities
Nice with air cons and comfy n beds, horrible pillows however
Stayed 2 nights in Jun 2025

10/10 Excellent

douglas

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Delta visit

Excellent Comfy beds Swimming pool Close to main highway
Stayed 2 nights in Jun 2025

10/10 Excellent

LEE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

great hotel with cost effetive EV charging

great hotel with cost effetive EV charging
Stayed 1 night in Jun 2025

10/10 Excellent

Ira

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

6/10 Okay

Mark, Crewe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

8/10 Good

Agnes, Jersey City

Liked: Cleanliness, staff & service, property conditions & facilities
the property is okay, but it just so happened that there was a major road closure around 3 miles from the hotel. This gave us the run-around delays and un-updated car GPS taking us back to the same spot where the road was closed (for at least 1 year) . Thus, this road closure made our driving experience to the hotel, not a great one, to say the least.
Stayed 1 night in May 2025

8/10 Good

John

Travelled with partner
Overall ok: but the room (146) is not what is pictured on the website. It had very tired old earl 2000s furniture which was damaged and very knocked around. Otherwise overall a very nice hotel.
Stayed 3 nights in Jun 2025

4/10 Poor

Barrie

Travelled with partner
Disliked: Cleanliness, amenities
Very disappointed in this hotel, firstly to be charged the added deposit of £100 on arrival that was not stipulated on the booking site, then to be questioned awkwardly as to why I queried it, when I noticed it had be taken out of my account was totally unacceptable. Secondly the state of the spa area was to say the least very disappointing, firstly the jacuzzi only works 7 minutes off then 7 minutes on and this was supposed to be a full seven minutes on, we timed it to be more 4 to 5 minutes. The biggest complaint was the steam room was awful, grubby. ingrained dirt on the seats and smelted awful, both the doors to the steam-room and sauna needed cleaning, this resulted in my partner coming out in a rash that over her body. When I mentioned this to the Spa staff they really did not seem bothered. we booked a two spa break but used the facility once due to this concern. Thirdly the communication on the complaints has not really been dealt with satisfactory and the Spa concerns have been totally not recognized in the email process. I have used the Marriot chain many times before with no issues but this one was a total let down on what looked on paper a lovely hotel and what could be a nice break away, certainly not value for money. The only compliment i can give this place is the staff on duty where very friendly and polite and respectful, its the facility's and after care I would question due to the disappointment
Stayed 2 nights in May 2025

6/10 Okay

DESTINY

Business traveller
Liked: Property conditions & facilities, room comfort
Stayed 3 nights in May 2025

8/10 Good

Ronnie

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2025

10/10 Excellent

Kevin

Excellent

Excellent with very friendly & helpful staff
Stayed 1 night in May 2025

10/10 Excellent

andrew

Travelled with family
Lovely hotel and grounds. Staff very friendly, helpful, accommodating and efficient …. went above and beyond to source non feather pillows for our asthmatic family member … (staff member went to store to buy some as all existing ones being used) … outstanding service 😃 thank you. We initially had a problem with rooms being too far apart (as traveling with a disabled person and needed them close), but it was dealt with quickly and efficiently. Rooms were spotless, very roomy and beds extremely comfortable. The Leisure pool/ sauna/ steam room were lovely …. had a large disabled changing room which was great and we used this every day. Overall we had a lovely 2 night stay and would definitely return next time we are visiting family again.
Stayed 2 nights in May 2025