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Malmaison Cheltenham

4-star property
Bayshill Road, Cheltenham, England 1800 796 370
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3.0 out of 5
See all 1 wotif Reviews

"I’ve stayed in other Malmaison hotels and this one is definitely the poor relation in every regard. It’s very tired, shabby and run down. There are si ... " More

By a verified traveller on Fri 23 Jun 2023

Points Of Interest

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Hotel Description

At Malmaison Cheltenham you'll be within just a 10-minute stroll of Imperial Gardens and Statue of Edward Wilson. Highlights at this eco-certified hotel include a restaurant and in-room free WiFi.

At the hotel's own lounge bar, you can stop for a drink. Meeting rooms and a business center are among the business amenities offered. Other amenities include free WiFi in public areas and laundry facilities. Full breakfast is available on weekdays between 7 AM and 10 AM and on weekends between 8 AM and 11:00 AM. Bring your pet along and take advantage of this property's pet-friendly amenities such as food and water bowls. There's also the convenience of self parking.

Within a 15-minute drive of this 4-star Cheltenham hotel, attractions include Cheltenham Racecourse and Gloucester Quays.

Cosy Double

Bed Count 1 Queen Bed Maximum Occupancy 3 Max
AU$130* Per night/room 19 May - 20 May

Standard Double Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Room

Bed Count 1 Queen Bed Maximum Occupancy 3 Max

Club Deluxe Twin

Bed Count 2 Twin Beds Maximum Occupancy 3 Max

Junior Suite

Bed Count 1 King Bed Maximum Occupancy 3 Max

Club Deluxe Room

Bed Count 1 King Bed Maximum Occupancy 3 Max

Malmaison Cheltenham ratings based on 1 Verified Reviews

Review Summary
3.0 out of 5 3.0 out of 5.0
Room cleanliness 3.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 0.0 out of 5.0
Hotel condition 2.0 out of 5.0

Guest reviews for Malmaison Cheltenham

Couples (1)
3 out of 5
I’ve stayed in other Malmaison hotels and this one is definitely the poor relation in every regard. It’s very tired, shabby and run down. There are signs of lack of maintenance everywhere one looks. Parking is a real challenge (small number of onsite spaces) and very expensive. A warning to overseas visitors, dogs are allowed in the hotel and rooms, quite a shock if you aren’t used to this and with that comes the inevitable barking and yapping.

Posted by , from Mindarie on 23 Jun. 2023

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Comment from Hotel Management

24 Jun. 2023 by Management Team

Dear Michael,Thank you for you time writing your review.We're so sad to hear your stay didn't hit expectations and hope this doesn't deter you from staying with us again in the future.We have taken your comments and have forwarded them to the relevant department to look into.Kindest regards,

About the Malmaison Cheltenham

Location Bayshill Road, Cheltenham, England GL50 3AS

Property Features

There's a restaurant on site. You can enjoy a drink at the bar/lounge. Business amenities include a business center and meeting rooms. Public spaces have free WiFi. A library, a terrace, and laundry facilities are also featured at the eco-certified Malmaison Cheltenham. Limited parking is available for a fee and is offered on a first-come, first-served basis. This 4-star Cheltenham hotel is smoke free.

  • 61 guestrooms or units
  • Meeting rooms
  • Business facilities
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front-desk safe
  • Wedding services available
  • Library
  • Terrace
  • Beauty salon
  • Elevator
  • No smoking on site
  • Bar or lounge
  • Dining venue

Family Friendly Amenities

  • Family property
  • Free WiFi
  • Soundproofed rooms
  • Laundry facilities
  • Free cribs/infant beds

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Self parking (surcharge) , Parking (limited spaces)

Transport

  • Train station: Cheltenham Spa Station (1.7 km / 1 mi)
  • Parking: Self parking available for a surcharge

Room Amenities

Malmaison Cheltenham offers 61 accommodations with safes and coffee/tea makers. Beds feature Egyptian cotton sheets. Flat-screen televisions come with satellite channels. Bathrooms include bathtubs or showers, complimentary toiletries, and hair dryers. Guests can surf the web using the complimentary wireless Internet access. Business-friendly amenities include desks and phones. Additionally, rooms include irons/ironing boards and blackout drapes/curtains. Housekeeping is provided daily.

  • In-room dining (24 hours)
  • Flat-screen television
  • Satellite channels
  • Coffee maker
  • Egyptian cotton linens
  • Bathtub or shower
  • Cribs (free)
  • Rollaway beds (surcharge)
  • Housekeeping (daily)
  • Hair dryer
  • Safe
  • Toiletries (free)
  • Telephone
  • Iron and ironing board
  • Desk
  • Blackout drapes
  • Sound-insulated rooms
  • Heating
  • Wardrobe or closet

Food & Drink

For a fee, guests can enjoy full breakfast on weekdays from 7 AM to 10 AM and on weekends from 8 AM to 11:00 AM.

Onsite venue - This brasserie specializes in British cuisine and serves breakfast, lunch, and dinner.

24-hour room service is available.

Hotel Policies

Check-in

  • Check-in time starts at 3 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Front desk staff will greet guests on arrival. For more details, please contact the property using the information on the booking confirmation.

Check-out

  • Check-out by 11:00 AM

Payment types

Children and extra beds

  • Children are welcome.
  • Kids stay free! One child 2 years old or younger stays free when using existing bedding.
  • Rollaway/extra beds are available for GBP 30.0 per night.
  • Free cribs (infant beds)!

Pet Policy

  • Pets: GBP 25 per pet, per night, plus a deposit of GBP 100 per stay
  • Only dogs are allowed
  • Maximum 2 pets
  • Food and water bowls are available
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
  • Service animals are exempt from fees

Policies

Charges for extra guests may apply and vary according to property policy.

A cash deposit, credit card, or debit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

This property is managed by a professional host. The provision of housing is linked to their trade, business, or profession. Guests must contact this property in advance to reserve cribs/infant beds and rollaway/extra beds. This property accepts Visa, Mastercard, American Express, and debit cards. Cash is not accepted. This property reserves the right to pre-authorize the guest's credit card prior to arrival. For guests' safety, the property includes a smoke detector in each accommodation. Cashless payment methods are available for all transactions.

  • Children stay free
  • Pets allowed in specific rooms only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • One child stays free
  • Debit cards
  • Staffed front desk
  • Smoke detector
  • Online Penalty Collection
  • Children stay free - maximum age 2
  • Credit card pre-authorisation
  • Staff do not wear personal protective equipment
  • Protective clothing is not available for guests
  • No shield between guests and staff in main contact areas
  • Guests are not provided with hand sanitiser
  • Social distancing measures are not in place
  • Contactless check-in is not available
  • Property is not currently implementing any enhanced cleaning measures
  • Individually wrapped food options are not available
  • No gap period between guests' stays
  • Staff temperature checks are not conducted regularly
  • Temperature checks are not available to guests
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is not available
  • Cashless transactions are available
  • Masks are not compulsory at the property
  • Contactless food service / room service is available
  • Reservation is not required for facilities on site
  • Mobile key entry is not available
  • Food service not has not been amended for enhanced safety
  • Property does not offer on-site COVID-19 testing
  • Property does not require health documentation at check-in

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: approximately GBP 21 for adults and GBP 11 for children
  • Self parking fee: GBP 10.00 per night
  • Pet deposit: GBP 100 per stay
  • Pet fee: GBP 25 per pet, per night
  • Service animals are exempt from fees
  • Rollaway bed fee: GBP 30.0 per night

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Malmaison Cheltenham Hotel
  • Malmaison Cheltenham Hotel
  • Malmaison Cheltenham Cheltenham
  • Malmaison Cheltenham Hotel Cheltenham

You should know

  • One child 2 years old or younger stays free in the same room as the parent or guardian when using existing bedding.
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Awards & Affiliations

  • Green Tourism Programme
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Frequently Asked Questions

Destinations For You

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.