4/10 Poor
Tara
Travelled with family, Travelled with family and small children
18 Mar 2025
We only stayed one night and overall had a pretty rough stay. Our room wasn’t ready when we arrived. When our teen daughter used the shower water poured through the baseboards into the hotel room and onto our luggage and shoes. Their maintenance guy came and just offered extra towels. I can’t imagine the water damage/mold this room has if this happens regularly. We couldn’t use the shower for the rest of our time there. No compensation was offered even though we couldn’t use the shower. Also we valeted the rental car and got there pretty major door dings. I have pics from the day we picked up the car, we went straight to the hotel and now we have damage to the car. Ugh. Oh and we paid $51 to valet for one night. Frustrating to say the least.
The hotel itself is pretty and well decorated and has a nice location. But I’m pretty shocked by the lack of service and care we received.
Tara
Stayed 1 night in Mar 2025