2/10 Terrible
Marc
Travelled with family
4 Jan 2026
We booked this hotel through Expedia for a family stay in Montreal.
Upon arrival, the room temperature was already at 24°C. We lowered it and went to the pool. When we returned, the temperature had increased to 25°C, then 26°C.
We called the front desk multiple times. After over an hour, a staff member came and only pressed the same thermostat buttons we had already tried, knowing the issue would not be resolved.
The hotel then offered another room. When we arrived, the smell of cigarette smoke was overwhelming and completely unacceptable, especially in 2025 and even more so with children — one of whom is asthmatic.
We had no choice but to leave the hotel around midnight and drive back to Gatineau with three children.
The hotel advised us to contact Expedia.
We are requesting a full refund for this stay due to unsafe and unacceptable conditions, and the complete failure to provide a suitable room.


Marc
Stayed 1 night in Jan 2026































