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PRC Annex - Pet Friendly

4.0 star property

Photo gallery for PRC Annex - Pet Friendly

Indoor pool
Breakfast, lunch and dinner served
Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View | Living area
Front of property
Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View

Reviews

8.0 out of 10
Very good

Popular amenities

  • Pool
  • Spa
  • Pet-friendly
  • Restaurant
  • Air-conditioning
  • Gym

Explore the area

View map
104-1151 Sidney Street, Canmore, AB, T1W 3G1
  • Place, Canmore Recreation Centre
    ‪19 min walk‬
  • Place, Canmore Nordic Centre Provincial Park
    ‪20 min walk‬
  • Place, Canmore Golf and Curling Club
    ‪2 min drive‬

Room options

View all photos for Luxury Condo, 1 Bedroom, Balcony, Mountain View

Luxury Condo, 1 Bedroom, Balcony, Mountain View

Luxury Condo, 1 Bedroom, Balcony, Mountain View

  • Mountain view
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View

Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View

Luxury Penthouse, 2 Bedrooms, Balcony, Mountain View

10.0 out of 10
Exceptional
(1 review)
  • Mountain view
  • 84 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Murphy Bed

View all photos for Luxury Condo, 2 Bedrooms, Balcony, Mountain View

Luxury Condo, 2 Bedrooms, Balcony, Mountain View

Luxury Condo, 2 Bedrooms, Balcony, Mountain View

  • Mountain view
  • 76 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Standard Condo, 1 Bedroom, Balcony, Mountain View

Standard Condo, 1 Bedroom, Balcony, Mountain View

Standard Condo, 1 Bedroom, Balcony, Mountain View

  • Mountain view
  • 56 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Queen Bed and 1 Double Sofa Bed

About the area

Canmore

A family-friendly stay in the heart of Canmore awaits you at PRC Annex - Pet Friendly. Within a 30-minute stroll, you'll find Canmore Golf and Curling Club and Canmore Nordic Centre Provincial Park. Highlights at this hotel include a full-service spa, a restaurant and an indoor swimming pool. .A day of pampering can include massages, facials and mani/pedis. The restaurant, The Grande Kitchen & Bar, is open for breakfast, lunch and dinner. Enjoy the gym, kids' swimming pool and waterslide as well as access to mountain biking. Plus you'll find laundry facilities and ski storage. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of limited parking. .With a stay at this 4-property class Canmore hotel, you'll be 2.8 km (1.8 mi) from Silvertip Golf Course and 3.2 km (2 mi) from Canmore Caverns.

What's nearby

  • Elevation Place - 8 min walk - 0.7 km
  • Canmore Mountain Market - 8 min walk - 0.7 km
  • Canmore Recreation Centre - 19 min walk - 1.6 km
  • Canmore Nordic Centre Provincial Park - 20 min walk - 1.7 km
  • Canmore Golf and Curling Club - 2 min drive - 2.1 km

Getting around

  • Banff Station - 21 min drive
  • Calgary International Airport (YYC) - 76 min drive

Restaurants

  • ‪Starbucks - ‬17 min walk
  • ‪A&W Restaurant - ‬10 min walk
  • ‪Tim Hortons - ‬14 min walk
  • ‪Rose & Crown - ‬13 min walk
  • ‪Beamer’s Coffee Bar - ‬8 min walk

About this property

PRC Annex - Pet Friendly

There's a restaurant on site. PRC Annex - Pet Friendly offers its guests a full-service spa, a waterslide, and an indoor pool. A children's pool, a fitness centre, and barbecue grills are also featured at the family-friendly PRC Annex - Pet Friendly. You'll have access to the indoor pool at a partner property.

This 4-star Canmore hotel is smoke free.

  • 1 building
  • 19 guestrooms or units
  • 4 levels
  • Built in 2007
  • Ski equipment storage
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Concierge
  • Games room or arcade
  • Pool or billiards table
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Computer for guest use
  • Television in lobby
  • Lift
  • No smoking on site
  • Dining venue
PRC Annex - Pet Friendly offers 19 air-conditioned accommodations with fireplaces and washers/dryers. Rooms open to furnished balconies. Each accommodation is individually furnished and decorated. Beds feature pillowtop mattresses. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas.

Bathrooms include bathrobes and hairdryers. 40-inch flat-screen televisions come with cable channels and DVD players. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 2 treatment rooms, including rooms for couples. Services include facials and manicures and pedicures. The spa is open daily.

Similar properties

Lobby
Pocaterra Inn and Waterslide
Canmore
  • Pool
  • Spa pool
  • Breakfast included
  • Pet-friendly
4.5 out of 5, Wonderful, 3,903 reviews
The price is AU$517
includes taxes & fees
14 June - 15 June
Pocaterra Inn and Waterslide

Property amenities

Internet

  • Available in all rooms: WiFi
  • In-room WiFi speed: 50+ Mbps

Parking and transport

  • Height restrictions apply for on-site parking
  • Free offsite parking within 23 metres
  • Street parking available
  • Ski shuttle nearby
  • Limited on-site parking

Food and drink

  • A restaurant

Restaurants on site

  • The Grande Kitchen & Bar

Things to do

  • Arcade/game room
  • Billiards/pool table
  • Children's pool
  • Foosball table
  • Full-service spa
  • Games
  • Gym
  • Hiking/biking trails
  • Indoor pool
  • Indoor pool (guest access)
  • Mountain biking
  • Ski storage
  • TV in common areas
  • Waterslide

Family friendly

  • Access to nearby indoor pool
  • Arcade/game room
  • Children's games
  • Children's pool
  • DVD player
  • In-room babysitting
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Living room
  • Separate in-room dining area
  • Waterslide

Conveniences

  • Hair salon
  • Laundry facilities
  • Limited-hour front desk
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Concierge services
  • Housekeeping (daily)

Business services

  • Computer station

Outdoors

  • Barbecue grill
  • Firepit
  • In the mountains
  • Outdoor furniture
  • Picnic area

Full-service spa

  • 2 treatment rooms
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage
  • Spa open daily

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Hardwood flooring in room
  • Lift (107 centimetre wide door)
  • Stair-free path to entrance
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible lounge
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk (114 centimetre high)

More

  • 1 building
  • 4 floors
  • Built in 2007
  • Smoke-free property
  • Traditional architecture

Room amenities

Bedroom

  • Bedsheets provided
  • Pillowtop mattress

Bathroom

  • Dressing gowns
  • Hair dryer
  • Shampoo
  • Soap
  • Toilet paper
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels
  • DVD player

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Electric kettle
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Paper towels
  • Separate dining area
  • Toaster

More

  • Air conditioning
  • Fireplace
  • Heating (climate-controlled)
  • Individual decor
  • Individual furnishings
  • Iron/ironing board
  • Laundry detergent
  • Living room
  • Phone
  • Washer/dryer

Policies

Check-in

Check-in start time: 5:00 PM; check-in end time: 10 PM
Early check-in subject to availability
Early check-in fee: CAD 40.00
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before 10 AM
Contactless check-out
Late check-out subject to availability
Late check-out fee: CAD 40.00
Express check-out available

Special check-in instructions

The front desk is open daily from 9 AM - 10 PM
The check-in location differs from the property location; go to: [Sunset Resorts Canmore Front Desk]
Guests will receive an email within 7 days before arrival with check-in instructions; front desk staffed during limited hours
If you are planning to arrive after 10 PM please contact the property in advance using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Front desk (limited hours)

Pets

  • Pets: CAD 20.00 per pet, per night
  • Food and water bowls are available
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: CAD 500.0 per accommodation, per stay
  • Resort fee: CAD 15 per accommodation, per night
The resort fee includes:
  • Bicycle storage
  • Business centre/computer access
  • Faxes
  • Fitness centre access
  • Housekeeping
  • In-room coffee
  • Internet access
  • Laundry facilities
  • Lending library access
  • Nearby fitness centre access
  • Parking
  • Partner property access
  • Partner property pool access
  • Phone calls
  • Pool access
  • Self-parking
  • Ski storage
  • Hot tub access
  • WiFi access (may be limited)

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: CAD 20.00 per pet, per night
  • Service animals are exempt from fees
  • Early check-in fee: CAD 40.00 (subject to availability)
  • Late check-out fee: CAD 40.00 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover and debit cards. Cash is not accepted. This property reserves the right to pre-authorise the guest's credit card prior to arrival.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. The property is professionally cleaned.

We should mention

  • Pool access available from 8 AM to 10 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.

Property is also known as

PRC Annex Pet Friendly Condo Canmore
PRC Annex Pet Friendly Condo
PRC Annex Pet Friendly Canmore
PRC Annex Pet Friendly
PRC Annex Pet Friendly
PRC Annex - Pet Friendly Hotel
PRC Annex - Pet Friendly Canmore
PRC Annex - Pet Friendly Hotel Canmore

Frequently asked questions

What is the cancellation policy at PRC Annex - Pet Friendly?

PRC Annex - Pet Friendly offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at PRC Annex - Pet Friendly?

Onsite parking is limited.

Is there a spa on site at PRC Annex - Pet Friendly?

Yep, there is an onsite spa at PRC Annex - Pet Friendly. You'll enjoy services like facials.

Does PRC Annex - Pet Friendly have a pool?

PRC Annex - Pet Friendly has an indoor pool and a kids' pool. The pool is open 8 AM to 10 PM.

Does PRC Annex - Pet Friendly have a waterslide?

Yep, this property has a waterslide!

What makes PRC Annex - Pet Friendly a romantic place to stay?

Couples spa treatments and a bar, as well as pillowtop beds and fireplaces in the guestrooms, help set the scene for a romantic weekend at PRC Annex - Pet Friendly.

Is PRC Annex - Pet Friendly family-friendly?

You bet! With amenities such as a children's pool and an arcade, as well as childcare services in the guestrooms, it's no surprise that PRC Annex - Pet Friendly is a hit with families.

Is there a free airport shuttle available at PRC Annex - Pet Friendly?

No, PRC Annex - Pet Friendly does not offer an airport shuttle service.

Is there a bar or restaurant at PRC Annex - Pet Friendly?

Yep, you can grab a meal at PRC Annex - Pet Friendly's onsite restaurant that serves breakfast, lunch and dinner.

What time are check-in & check-out at PRC Annex - Pet Friendly?

Check-in begins at 5:00 PM. Check-out time is 10 AM.

Are pets allowed at PRC Annex - Pet Friendly?

Furry friends are welcome at PRC Annex - Pet Friendly, with food and water bowls on offer.

PRC Annex - Pet Friendly Reviews

Reviews

8.0

Very good

Rating 10 - Excellent. 62 out of 157 reviews
Rating 8 - Good. 49 out of 157 reviews
Rating 6 - Okay. 26 out of 157 reviews
Rating 4 - Poor. 14 out of 157 reviews
Rating 2 - Terrible. 6 out of 157 reviews

8.2/10

Cleanliness

7.8/10

Staff & service

8.6/10

Amenities

7.8/10

Property conditions & facilities

Reviews

Verified

10/10 Excellent

Ludmila

Liked: Cleanliness, staff & service, property conditions & facilities
There some nice restaurants and bakery.
Stayed 7 nights in Aug 2025
Verified

10/10 Excellent

Dawn

Liked: Property conditions & facilities, room comfort
Yes the view was nice. They dogs seemed quite comfortable.
Stayed 2 nights in Sep 2025
Verified

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Pet friendly was excellent.
Stayed 4 nights in Dec 2024
Verified

8/10 Good

Paul

Liked: Cleanliness, staff & service, amenities
Great location. Always on central heating with no temperature control was unpleasant. AC only in dining area.
Stayed 3 nights in Sep 2025
Verified

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great location and amenities!
Verified

8/10 Good

Jennifer

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The unit was very clean, the check in safe member was very friendly and helpful. The suite is a bit dated but well kept, like most older condos there is not always electrical outlets where you need them now (like near the beds to plug in phones and things) but not really a big deal. Location is great.
Stayed 2 nights in Aug 2025
Verified

10/10 Excellent

Eileen

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Luxurious accommodations
Stayed 2 nights in Dec 2023
Verified

10/10 Excellent

Jill

Liked: Cleanliness, amenities
Beautiful property! It was perfect!
Stayed 1 night in Oct 2023
Verified

10/10 Excellent

Brett

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Better than expected actually - especially for a dog friendly unit. Staff let us check in 3 hours prior and there is a lot of amenities. definitely will book here again.
Stayed 3 nights in Nov 2024
Verified

6/10 Okay

Annie

Location was ideal but there were minor cleanliness issues. We had some towels with stains, bed sheet had a stain on the bottom, and some holes in the bed sheet as well. We ended up just washing them in the washing machine on our own but it was inconvenient.
Stayed 3 nights in Oct 2025
Verified

6/10 Okay

Voytek

Liked: Cleanliness
Disliked: Property conditions & facilities
The room needs some major updates, some things are falling apart. Heating control in the living room was not good; a warm living room resulted in the bedroom feeling like a sauna. Check-in is at 5 and check-out at 10 AM, strange hours. BBQ didn't get very hot when it was +5 outside, took forever to cook a steak. On the plus side, spacious accommodation, nice balcony and view, good location and OK value for the money with free parking.
Stayed 2 nights in Nov 2025
Verified

10/10 Excellent

Claire

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We were looking for a quick night away and to bring the dog. We had a room with a view of the Three Sisters. The space was very nice and clean. The bed was extremely comfy.
Stayed 1 night in Dec 2023
Verified

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Quiet, close to downtown, cozy!

Everything was great except the hide-a-bed (we put our kids to bed in the bedroom and slept on the hideabed, I had to sneak into the bedroom to get some sleep with my kids!) Otherwise the room was great, the pool was lots of fun, service very friendly, and nice and close to downtown. We’d stay there again but maybe in a two bedroom so we won’t have broken backs from the hide a bed 😂
Stayed 2 nights in Nov 2017
Verified

2/10 Terrible

Amarjit

Disliked: Cleanliness, staff & service, property conditions & facilities
Dirty rooms, extra charges, poor service. Not worth the money. Don’t stay here.
Stayed 2 nights in Sep 2023
Verified

8/10 Good

Malina D

Liked: Amenities, property conditions & facilities
The parking lots were extremely slippery. This was concerning for our elderly family travelling with us. Staff were a little aggressive when a payment discrepancy occurred. Tried to eat breakfast in the morning but no staff showed up to open the restaurant at their scheduled opening time. On a positive note, the kids really enjoyed the pool!
Verified

8/10 Good

Megan

Liked: Cleanliness, room comfort
Disliked: Communication

Nice place but better check in instructions needed

The condo itself is beautiful. The rooms and kitchen are spacious. The view of Rundle, Cascade, Lady Mac etc are incredible. I was not aware that this building is one of many properties owned by the management company. It was a gong show checking in. The check in location is not at this building. It is on Sidney street. You have to drive in circles trying to find parking that is not immediately at the building. The expectation is that you park in a loading zone to drop off your stuff and then move your vehicle to ground level parking but finding out where you can park is a communication nightmare that involves calling back and forth to the front desk. We have a pickup truck which wouldn’t fit in a single parking spot available. The pool is actually in a different building which wouldnt be a big deal in warm weather but during the winter with a baby is a stressful hassle. I wish I had investigated this prior to booking as I would have booked a different hotel. There are also some funny rules that made me laugh. Cooking food with an odour is subject to a fine.
Stayed 1 night in Jan 2023
Verified

4/10 Poor

Dawn

Disliked: Cleanliness, amenities, property conditions & facilities
We stayed here becuse it’s difficult to find pet friendly accommodations in Canmore. I had read the reviews so was aware there could be issues but was willing to try it out since we needed to bring our dog. The check-in process is confusing, and there is no parking at the unit once you do find it. It’s outdoor parking in another lot, which is not amazing when it’s -30 and very icy. The whole building is dingy and smells heavily of cigarette smoke. There were blood droplets on the carpet in the hallway and on our patio when we checked in along with some other weird droplets. The unit was worn out the towels rough and stained. The bed was really lumpy and uncomfortable and the sheets were also very rough. The heat was off in our unit but it was so hot in there we had to open the windows in -30 and we were still to hot. It was also really loud with a variety of ongoing sounds all night. We did not sleep. We booked for two nights but decided to leave after one. Always disappointing when you pay so much for a weekend away. I let them know we checked out early and provided some feedback, things I already had noticed were said many times in these reviews. They said we should have let them know however I’m not sure what they could have done about any of this really. They offered us zero discount or refund which is not a surprise. We had of course also paid the extra pet fees for both nights and a $40 dollar early checkin fee to be able to check in before 5pm.
Stayed 2 nights in Feb 2023
Verified

10/10 Excellent

Bronwynne

Liked: Cleanliness, amenities, property conditions & facilities, communication
Great
Stayed 2 nights in Jun 2022
Verified

6/10 Okay

Marle

Liked: Cleanliness, amenities
Finding the condo and instructions to enter the building was confusing. Handicap parking is not clearly identified and was usually used by vehicles with out stickers. Entrance into condo was dark and needed some TLC but once arrived to the room it was a nice.
Stayed 3 nights in May 2022
Verified

4/10 Poor

Cassidy

Liked: Communication
Disliked: Cleanliness, property conditions & facilities
The sheets were very stiff and itchy, very worn out place, very loud bedroom window. Awful bed/pillows
Stayed 1 night in May 2022
Verified

6/10 Okay

Dustin

Disliked: Cleanliness

Mediocre at best

The cleanliness of the place when we checked in was not good. The place had been poorly cleaned and it made for a terrible first impression. Then we found out the pool they advertised in the listing was in the Grand Rockies resort which is a totally different facility and we had to walk across the street to access it. When I informed the staff of the poor cleanliness they didn’t seem to really care and they said we could have a refund and leave if we wanted but it was later in the day so we decided to stay and asked for new pillow cases and sheets which they supplied us but we had to remake the bed and change the pillow cases ourselves. The robes they gave us also had holes and it kinda smelled like stale smoke in the suite as well. With so many great options in Canmore I don’t think I would stay here again.
Stayed 1 night in May 2022
Verified

10/10 Excellent

SUZANNE

Liked: Cleanliness, amenities, property conditions & facilities, communication
we absolutely love staying here, we come every year at this time and treat our family to the pent house. our kids love this room and look forward to it every year
Stayed 3 nights in Apr 2022
Verified

6/10 Okay

Cathy

Liked: Cleanliness, amenities, property conditions & facilities
This property is very well located. Beautiful views. I would not call it a luxury one bedroom. The sheets were not good quality; very stiff. If you turned on the fireplace, the air conditioning would leak onto the mantle.
Stayed 2 nights in Feb 2022
Verified

4/10 Poor

Ashley

Liked: Amenities, communication
Disliked: Cleanliness, property conditions & facilities
the kiddie pool was a bit run down, but we loved the Hot tub. The room was dirty, blood from meat in the fridge, there was doggy poop bags left on the deck and the beds were horrible.
Stayed 2 nights in Feb 2022
Verified

2/10 Terrible

Verified traveller

Disliked: Cleanliness, room comfort

Not as advertised, a completely different room!

When my family and I found a great room to rent the week before Christmas, we couldn't wait to arrive. When we did, the room was not even remotely close to what was advertised and pictured. We thought we were arriving to a modern, sleek, updated room with an island, in-suite laundry, something that we normally stay at. What we showed up to was a completely different room than what we had booked. The hotel staff assured us that this was the room hotels.com reserved for us, but not only did in not have in-suite laundry, it had no island, it was dated (by decades), it also had a dirty stained carpet. It was literally a completely different room than what I reserved. To add salt to the wound, the pull out didn't have sheets for our kids nor staff to retrieve some from since we checked in so late. We tried to find another hotel at 10pm at night but didn't have any luck as it was the week of Christmas and the Grande Rockies was also sold out. Since we had driven 2 hours to get here, going home was not an option. The entire experience was very upsetting and I would not recommend trusting this listing as it is completely false advertising and should be reviewed and updated immediately before others are duped like us.
Stayed 2 nights in Dec 2021