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Hotel La Joya

3.0 star property

Photo gallery for Hotel La Joya

Outdoor pool
Exterior detail
Property amenity
Food and drink
Aerial view

Reviews

9.2 out of 10
Wonderful

Popular amenities

  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
  • Air-conditioning
The current price is AU$250
includes taxes & fees
26 Apr - 27 Apr

Explore the area

View map
Carretera al Garrafon, Km. 5, Fracc. Mar Turquesa No. 20, Isla Mujeres, QROO, 77400
  • Place, Garrafon Natural Reef Park
    ‪2 min walk‬
  • Place, Parque de los Suenos
    ‪3 min walk‬
  • Place, West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park
    ‪5 min walk‬
  • Airport, Cancun, Quintana Roo (CUN-Cancun Intl.)
    ‪83 min drive‬

Room options

View all photos for Suite, 1 King Bed, Terrace, Ocean View

View from room

Suite, 1 King Bed, Terrace, Ocean View

9.4 out of 10
Exceptional
(8 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 1 King Bed, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(2 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Suite, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Suite, 2 Queen Beds, Garden View (with shared terrace)

8.0 out of 10
Very good
(1 review)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace)

Room, 1 King Bed, Garden View (with shared terrace)

10.0 out of 10
Exceptional
(8 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Room, 2 Queen Beds, Garden View (with shared terrace)

In-room safe, desk, free WiFi, bed sheets

Room, 2 Queen Beds, Garden View (with shared terrace)

9.0 out of 10
Wonderful
(9 reviews)
  • Garden view
  • 25 sq m
  • Sleeps 4
  • 2 Queen Beds

View all photos for Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

Junior Suite, 1 Bedroom, 1 living room, Kitchenette

10.0 out of 10
Exceptional
(2 reviews)
  • 25 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite

Suite

Suite

8.0 out of 10
Very good
(1 review)
  • 25 sq m
  • Sleeps 4
  • 2 Double Beds

View all photos for Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette

Penthouse, 1 Bedroom, Kitchenette

  • 24 sq m
  • Sleeps 4
  • 2 Queen Beds and 1 Single Sofa Bed

About the area

Isla Mujeres

At Hotel La Joya you'll be within steps of West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park and Garrafon Natural Reef Park. Highlights at this beach hotel include a full-service spa, a nearby private beach and a restaurant. .A pampering day can include deep-tissue massages and beachside massages. The restaurant, Las Mañanitas, serves international cuisine and is open for breakfast, lunch and dinner. The hotel's own lounge bar is a nice place to enjoy a drink. Other amenities include an outdoor swimming pool, free Wi-Fi in public areas and a snack bar/deli. There's also free self parking, along with the convenience of an airport shuttle. .Within a 15-minute drive of this 3-property class Isla Mujeres hotel, attractions include Isla Mujeres Ferry Terminal and North Beach.

What's nearby

  • Garrafon Natural Reef Park - 2 min walk - 0.2 km
  • Parque de los Suenos - 3 min walk - 0.3 km
  • West Coast of Isla Mujeres, Punta Cancun, and Punta Nizuc National Park - 5 min walk - 0.4 km
  • Punta Sur - 13 min walk - 1.1 km
  • Isla Mujeres Sculpture Garden - 14 min walk - 1.2 km

Getting around

  • Cancun, Quintana Roo (CUN-Cancun Intl.) - 123 min drive

Restaurants

  • ‪Zaza Beach Club - ‬11 min walk
  • ‪Albatros Beach Club - ‬19 min walk
  • ‪Mar Bella - ‬17 min walk
  • ‪Icebar - ‬3 min drive
  • ‪The Joint - ‬5 min walk

About this property

Hotel La Joya

Unwind on the hotel's private white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Hotel La Joya, pamper yourself with a treatment at the full-service spa and enjoy amenities such as an outdoor pool.

Along with a restaurant, there's a snack bar/deli on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces. This beach hotel also offers a garden and a terrace. Free self parking is available.

Smoking is allowed in designated areas at this 3-star Isla Mujeres hotel.

  • 1 building
  • 14 guestrooms or units
  • 3 levels
  • Deli
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Terrace
  • Garden
  • Smoking in designated areas
  • Bar or lounge
  • Dining venue
Hotel La Joya offers 14 air-conditioned accommodations with a safe and a hairdryer. Rooms open to furnished balconies. 40-inch flat-screen televisions come with cable channels.

Bathrooms include baths or showers. This Isla Mujeres hotel provides complimentary wireless Internet access. Housekeeping is offered on a daily basis and hairdryers can be requested.

Guests can indulge in a pampering treatment at the hotel's full-service spa. Massages are available on the beach and in the spa. Other services include deep-tissue massages. The spa is open daily.

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The price is AU$142
includes taxes & fees
13 Apr - 14 Apr
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • Return airport shuttle (surcharge)
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • A bar/lounge
  • A restaurant
  • Snack bar/deli

Restaurants on site

  • Las Mañanitas

Things to do

  • Full-service spa
  • Outdoor pool

Family friendly

  • Laundry facilities
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Housekeeping (daily)
  • Tour and ticket assistance

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • Direct access to a private beach
  • Garden
  • Terrace

Full-service spa

  • Deep-tissue massages
  • Spa open daily

Accessibility

  • No lift

More

  • 1 building
  • 3 floors
  • Designated smoking areas
  • Mosquito nets

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 40-inch flat-screen TV with cable channels

Food and drink

  • Limited room service

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Safe

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: 11:30 PM
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Guests must contact the property in advance for check-in instructions; front desk staff will greet guests on arrival at the property
To make arrangements for check-in please contact the property ahead of time using the information on the booking confirmation
If you are planning to arrive after 11:00 PM please contact the property in advance using the information on the booking confirmation
For any questions, please contact the property using the information on the booking confirmation
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Hotel La Joya

Children and extra beds

  • Children are welcome.
  • Kids stay free! Up to 2 children 12 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • A tax is imposed by the city: MXN 35.19 per person, per night

We've listed all charges provided to us by the property.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard and cash. For guests' safety, the property includes a fire extinguisher in all accommodation.

We should mention

  • Pool access available from 8:30 AM to 7:30 PM
  • Reservations are needed for massage services. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Up to 2 children aged 12 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Pets and service animals are not allowed on site.

Property is also known as

Hotel Joya Isla Mujeres
Joya Hotel
Joya Isla Mujeres
Hotel La Joya Hotel
Hotel La Joya Isla Mujeres
Hotel La Joya Hotel Isla Mujeres

Frequently asked questions

What is the cancellation policy at Hotel La Joya?

Hotel La Joya offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Hotel La Joya?

As of 3 Apr 2026, prices found for a 1-night stay for 2 adults at Hotel La Joya on 26 Apr 2026 start from AU$250, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Hotel La Joya?

Yep, Hotel La Joya has a free self car park.

Are there any beaches close to Hotel La Joya?

The closest beach to Hotel La Joya is Delfines Beach (17.5 km).

Is there a spa on site at Hotel La Joya?

Yep, there is an onsite spa at Hotel La Joya. You'll enjoy services like deep-tissue massages.

Does Hotel La Joya have a pool?

Hotel La Joya has an outdoor pool. The pool is open 8:30 AM to 7:30 PM.

Does Hotel La Joya have a waterslide?

No, there is no waterslide at Hotel La Joya, but Garrafon Natural Reef Park is a short 1-minute walk away.

What makes Hotel La Joya a romantic place to stay?

A lounge bar, plus private balconies in the guestrooms, help set the scene for a romantic weekend at Hotel La Joya.

Is there a free airport shuttle available at Hotel La Joya?

No, but there's an airport shuttle for a fee.

Is there a bar or restaurant at Hotel La Joya?

Yep, they've got a lounge bar and an onsite restaurant that serves international cuisine. Pre dinner cocktails anyone?

What time are check-in & check-out at Hotel La Joya?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Hotel La Joya?

No, pets and service animals are not allowed.

Hotel La Joya Reviews

Reviews

9.2

Wonderful

Rating 10 - Excellent. 257 out of 362 reviews
Rating 8 - Good. 73 out of 362 reviews
Rating 6 - Okay. 20 out of 362 reviews
Rating 4 - Poor. 7 out of 362 reviews
Rating 2 - Terrible. 5 out of 362 reviews

9.2/10

Cleanliness

9.4/10

Staff & service

8.8/10

Amenities

8.6/10

Property conditions & facilities

Reviews

10/10 Excellent

Jose Vicente

Stayed 1 night in Dec 2025

10/10 Excellent

amy

Stayed 1 night in Dec 2025

10/10 Excellent

Freddy

Stayed 4 nights in Dec 2025

10/10 Excellent

Nicolai

Liked: Cleanliness, amenities
The room was very cozy and made us feel like we were part of the movie encanto. Don't expect a modern style and you are going to be very pleased. The mattress is firm but comfy. They have a snall pool and the cutest cat that slept on our balcony almost daily. The restaurants around aren't open super late, but very good. We enjoyed our 2 nights very much before heading to our all inclusive on the mainland.
Stayed 2 nights in Dec 2025

10/10 Excellent

Christine, Napanee

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Paradise! A quaint hotel overlooking the ocean. Clean and very comfortable room. All of the staff are friendly and Alex is an exceptional hostess. At night you can hear the ocean waves- didn’t know that was possible in the Cancun area.
Stayed 1 night in Dec 2025

10/10 Excellent

Felicity

Liked: Cleanliness, amenities, property conditions & facilities
Amazing room and magical location
Stayed 2 nights in Oct 2025

10/10 Excellent

Jeff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2025

10/10 Excellent

Gregg

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly quiet and comfortable. Down south of the downtown district perfectly situated on the Caribbean side. Staff were amazing.
Stayed 2 nights in Nov 2025

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay. The breakfast was really good and the staff was very helpful and friendly.
Stayed 1 night in Oct 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent view and access to water front, courteous and helpful staff.... Ive already recommended to friends and would go here again!
Stayed 2 nights in Aug 2025

10/10 Excellent

Richard

Stayed 2 nights in Sep 2025

10/10 Excellent

Greta

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed was very comfortable. Food options were good, could add a few more maybe breakfast items. We stayed 7 nights and enjoyed almost all meals at the hotel.
Stayed 7 nights in Aug 2025

10/10 Excellent

Sherry, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were polite and respectful. Property is beautiful. View is outstanding.
Stayed 1 night in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent service, extraordinary view. I'll definitely be back
Stayed 1 night in Aug 2025

10/10 Excellent

Brian

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice boutique hotel
Stayed 3 nights in Jul 2025

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities
I will definitely stay here again!
Stayed 1 night in Jul 2025

10/10 Excellent

Annette

Liked: Cleanliness, property conditions & facilities
Hidden gem
Stayed 1 night in Jun 2025

10/10 Excellent

Frank, Alto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the quiet laid back tropical feel of this place. It was just beautiful
Stayed 4 nights in Jun 2025

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
This hotel is a hidden gem! It’s a heavenly getaway for anyone wanting to relax in a comfortable room by the sea with an outstanding view. The private porches with hammocks are a lovely way to relax. The food at the restaurant is delicious (especially the green ceviche!) and they will bring meals or drinks right to you. The staff could not be more accommodating. Fantastic getaway!
Stayed 9 nights in Jun 2025

10/10 Excellent

laura

Travelled with family
Liked: Cleanliness, amenities
The view is spectacular and the water is fantastic
Stayed 3 nights in May 2025

10/10 Excellent

Teresa

Liked: Cleanliness, staff & service, property conditions & facilities
Lovely and quiet spot with beautiful views of the ocean.
Stayed 4 nights in Jun 2025

2/10 Terrible

Francisco

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Expensive,uncomfortable, crap food, nice view, coffe made from tap water horrible taste very bad experience
Stayed 3 nights in May 2025

10/10 Excellent

Toto

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The place is so well maintained, so beautiful. The staffs are very helpful and very friendly. Overall we had very pleasing and very wonderful experience to stay and explore in this area in this beautiful island.
Stayed 4 nights in Apr 2025

10/10 Excellent

Kenua, Seguin

Liked: Cleanliness, amenities, property conditions & facilities
Most relaxing vacation ever!! Beautiful, quiet, clean, well maintained, quaint hotel on cliff side with best views of the aqua water and Cancun waterfront! Exceptional staff that was friendly, helpful, and gracious. Stairs down to the water where swimming, snorkeling, and kayaking awaits you. Walking distance to south end beach bars with live entertainment! Paradise!
Stayed 9 nights in May 2025

10/10 Excellent

Dana

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in May 2025