4/10 Poor
Adrian
Travelled with family
16 Aug 2025
Liked: Room comfort
Disliked: Cleanliness, staff & service
What a shame ..
What a shame .. when we first arrived we was really impressed with the Acacia Hotel, however, during our time there, the luxury was diminished by the unfriendly attitude of two slightly older men on Reception, both of whom had a rude and stand offish attitude. The corridor outside our room smelt unpleasant, there was dirt and stained grout in the bathroom, a shockingly dirty bathroom bin (see photos), an unpleasant smell coming from the air conditioning unit in the room, a towel with a hole in it, yellow stains on one of the duvet covers, and when we flushed the toilet, water consistently spilled out all over the floor. One of the men on Reception left me standing at the bar for nearly 20 minutes and when I asked for his help, you would think I had asked him for a kidney! It's a shame that all the customer facing staff weren't as nice and as helpful as the member of staff at breakfast, who was great. In short, a grand piano looks great in the front of the hotel but it does nothing to hide bad attitudes or poor cleanliness.
Adrian
Stayed 2 nights in Aug 2025