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Boca de Agua Bacalar A Member of Design Hotels

5.0 star property
Beachfront hotel with spa services and coffee shop/cafe

Photo gallery for Boca de Agua Bacalar A Member of Design Hotels

Exterior
Exterior
Tree House (Pool) | Bathroom
Tree House, 2 Bedrooms (Pool)
Tree House (Jungle)

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • On private beach
  • Pool
  • Spa
  • Parking included
  • Free Wi-Fi
  • Restaurant
The current price is AU$798
includes taxes & fees
9 Mar - 10 Mar

Explore the area

View map
Carretera Chetumal-Cancun KM. 4.5, Xul-Ha, QROO, 77963
  • Place, Lake Bacalar
    ‪5 min drive‬
  • Place, Laguna Milagros
    ‪17 min drive‬
  • Place, Cenote Azul
    ‪20 min drive‬
  • Airport, Chetumal, Quintana Roo (CTM-Chetumal Intl.)
    ‪38 min drive‬

Room options

View all photos for Tree House (Jungle)

Tree House (Jungle)

Tree House (Jungle)

Highlights

Balcony
Separate sitting area
Individually furnished
Air conditioning
Dining table
Blackout curtains
Ceiling fan
Premium bedding
  • 45 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House (Pool)

Tree House (Pool) | Terrace/patio

Tree House (Pool)

10.0 out of 10
Exceptional
(2 reviews)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Blackout curtains
Ceiling fan
  • 75 sq m
  • Sleeps 3
  • 1 King Bed

View all photos for Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

Tree House, 2 Bedrooms (Pool)

Highlights

Balcony
Separate sitting area
Individually furnished
Private plunge pool
Air conditioning
Dining table
Blackout curtains
Ceiling fan
  • 90 sq m
  • Sleeps 6
  • 2 Queen Beds and 1 King Bed

About the area

Xul-Ha

A luxury stay in Xul-Ha awaits you at Boca de Agua Bacalar A Member of Design Hotels. You'll be 2.5 km (1.5 mi) from Lake Bacalar and 9.8 km (6.1 mi) from Cenote Azul. Highlights at this beachfront hotel include a private beach, a restaurant and an outdoor swimming pool. .A pampering day can include deep-tissue massages and hot stone massages along with detox wraps, facials and mani/pedis. For a drink, you can stop by the hotel's own lounge bar. Enjoy access to ecotours, kayaking and snorkelling. Plus you'll find free Wi-Fi in public areas and a coffee shop/cafe. Each morning continental breakfast is served between 8:30 AM and 11:00 AM. There's also free self parking, along with the convenience of airport pick-up service. .In proximity to this 5-property class Xul-Ha hotel you'll find Laguna Bacalar Ecological Park.

What's nearby

  • Lake Bacalar - 5 min drive - 2.5 km
  • Laguna Milagros - 17 min drive - 10.9 km
  • Cenote Azul - 20 min drive - 11.4 km
  • Cenote Cocalitos - 22 min drive - 12.8 km
  • Laguna Bacalar Ecological Park - 30 min drive - 17.1 km

Getting around

  • Chetumal, Quintana Roo (CTM-Chetumal Intl.) - 25 min drive

Restaurants

  • ‪Blu Beach Club - ‬9 min drive
  • ‪Antojitos "La Guadalupana - ‬10 min drive
  • ‪Siete By Habitas Bacalar - ‬7 min drive
  • ‪La Jaiba Borracha - ‬10 min drive
  • ‪La Botika - ‬9 min drive

About this property

Boca de Agua Bacalar A Member of Design Hotels

Beachfront hotel with spa services and coffee shop/cafe
A private beach is featured. Along with a restaurant, there's a coffee shop/cafe on site. You can enjoy a drink at the bar/lounge. Public spaces have free WiFi.

An outdoor pool, spa services, and a terrace are also featured at the luxury Boca de Agua Bacalar A Member of Design Hotels. A shuttle from the airport to the hotel (available 24 hours) is available for a fee. Self parking is free.

Smoking is allowed in designated areas at this 5-star Xul-Ha hotel.

  • 1 building
  • 22 guestrooms or units
  • 2 levels
  • Built in 2023
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • Smoking in designated areas
  • Water dispenser
  • Bar or lounge
  • Coffee shop
  • Dining venue
Boca de Agua Bacalar A Member of Design Hotels offers 22 air-conditioned accommodations with minibars and a safe. Rooms open to balconies. This individually furnished accommodation has separate sitting areas and includes dining tables. Beds feature down duvets and premium bedding. Guests can surf the web using complimentary wireless Internet access.

Bathrooms include a shower with a rainfall showerhead, and bathrobes. Business-friendly amenities include desks and desk chairs. Additionally, rooms include a ceiling fan and blackout curtains. In-room massages, an iron/ironing board and hairdryers can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

Guests can pamper themselves by indulging in the on-site spa services. Services include deep-tissue massages, hot stone massages, Swedish massages and facials.

Similar properties

Premium bedding, down duvets, minibar, in-room safe
Our Habitas Bacalar – Adults Only
  • Breakfast included
  • Spa
  • Parking included
  • Free Wi-Fi
4.8 out of 5, Exceptional, 266 reviews
The price is AU$451
includes taxes & fees
27 Feb - 28 Feb
Our Habitas Bacalar – Adults Only

Property amenities

Internet

  • Available in all rooms: Free WiFi
  • Available in some public areas: Free WiFi

Parking and transport

  • 24-hour airport pick-up shuttle on request for a surcharge
  • Free self parking on site
  • Limited on-site self parking

Food and drink

  • Daily continental breakfast available 8:30 AM to 11:00 AM for a fee: USD 32 per person
  • A bar/lounge
  • A coffee shop/cafe
  • A restaurant
  • Couples/private dining
  • Private picnics

Things to do

  • Ecotours
  • Kayaking
  • Outdoor pool
  • Paddleboard
  • Snorkelling
  • Yoga classes

Family friendly

  • Dining table
  • Outdoor pool

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Luggage storage
  • Water dispenser

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Proposal/romance packages
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Outdoors

  • Dock
  • Garden
  • On a lake
  • On a private beach
  • Outdoor entertainment area
  • Outdoor furniture
  • Terrace

Spa

  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 2 steps to reach entrance
  • Accessible airport shuttle
  • Gravel flooring in public areas
  • No lift
  • Smooth flooring in room

More

  • 1 building
  • 2 floors
  • Banquet hall
  • Built in 2023
  • Designated smoking areas

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Premium bedding

Bathroom

  • Dressing gowns
  • Hair dryer (on request)
  • Outdoor shower
  • Private bathroom
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Soap
  • Toilet paper
  • Towels provided

Food and drink

  • Champagne service
  • Dining table
  • Limited room service
  • Minibar
  • Restaurant dining guides

More

  • Air conditioning
  • Ceiling fan
  • Desk
  • Desk chair
  • Individual furnishings
  • Iron/ironing board on request
  • Laptop workspace
  • Safe
  • Separate sitting area
  • Window screens

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: anytime
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

This property offers transfers from the airport (surcharges may apply); to arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation
Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • No pets allowed, but service animals are welcome

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Service fee: 5 per cent

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for continental breakfast: from approximately USD 32 per person
  • Airport shuttle fee: USD 90 per vehicle (maximum occupancy 4)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards and cash
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, debit cards and cash.

We should mention

  • Pool access available from 9:00 AM to 6:30 PM
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.

Property is also known as

Boca de Agua Hotel
Boca de Agua Xul-Ha
Boca de Agua Hotel Xul-Ha

Frequently asked questions

What is the cancellation policy at Boca de Agua Bacalar A Member of Design Hotels?

Boca de Agua Bacalar A Member of Design Hotels offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Boca de Agua Bacalar A Member of Design Hotels?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at Boca de Agua Bacalar A Member of Design Hotels on 9 Mar 2026 start from AU$760.48, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Boca de Agua Bacalar A Member of Design Hotels?

Yep, Boca de Agua Bacalar A Member of Design Hotels has a free self car park.

Is there a spa on site at Boca de Agua Bacalar A Member of Design Hotels?

There's no onsite spa, but this property does offer services like detox wraps, facials and body treatments, as well as hot stone massages.

Does Boca de Agua Bacalar A Member of Design Hotels have a pool?

Boca de Agua Bacalar A Member of Design Hotels has an outdoor pool. The pool is open 9:00 AM to 6:30 PM.

What makes Boca de Agua Bacalar A Member of Design Hotels a romantic place to stay?

A private beach and couples dining, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at Boca de Agua Bacalar A Member of Design Hotels.

Does Boca de Agua Bacalar A Member of Design Hotels serve breakfast?

Sure does, continental breakfast is offered daily from 8:30 AM to 11:00 AM.

Is there a free airport shuttle available at Boca de Agua Bacalar A Member of Design Hotels?

No, but there's a shuttle from the airport to the hotel that runs 24 hours a day on request for a fee.

Is there a bar or restaurant at Boca de Agua Bacalar A Member of Design Hotels?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Boca de Agua Bacalar A Member of Design Hotels?

Check-in begins at 3:00 PM. Check-out time is noon.

Are pets allowed at Boca de Agua Bacalar A Member of Design Hotels?

No, only service animals are allowed.

Boca de Agua Bacalar A Member of Design Hotels Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 30 out of 42 reviews
Rating 8 - Good. 4 out of 42 reviews
Rating 6 - Okay. 5 out of 42 reviews
Rating 4 - Poor. 1 out of 42 reviews
Rating 2 - Terrible. 2 out of 42 reviews

9.2/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

9.2/10

Property conditions & facilities

Reviews

8/10 Good

Mahir, Orange Walk

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were incredible. There was a slight problem with the water (it wasn’t their fault) and they were quick to find a solution for my wife & I. The location was peaceful and quiet which we loved! We’ve been to a couple hotels in Bacalar, but this is definitely our new favorite! We will be back!
Stayed 1 night in Sep 2025

10/10 Excellent

Andrea

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It exceeded my expectations, one of the best places I’ve ever stayed. Wonderful, the best hotel in Bacalar, they deserve another Michelin key
Stayed 2 nights in Oct 2025

10/10 Excellent

DOLORES

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

8/10 Good

Pamela

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property nestled in jungle. Food pricey Drive in/out road condition poor
Stayed 4 nights in Aug 2025

6/10 Okay

David, Miami

Travelled with family
Need to improve installations: bed is comfortable, room too small, mirror are at the sides, all stairs are dangerous. Very good staff, lovely and kind
Stayed 1 night in Aug 2025

10/10 Excellent

Greysi Hadasy Petrona

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2025

6/10 Okay

Laurence

Disliked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jul 2025

10/10 Excellent

Lester, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2025

10/10 Excellent

Gary

Liked: Cleanliness, amenities, property conditions & facilities
Very very nice, me love a lot
Stayed 3 nights in Mar 2025

10/10 Excellent

Raul

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2025

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had an amazing stay at Boca de Agua. Caesar, the activities guide, was incredible. After booking the sunrise kayak tour with him on our first day, we booked a different activity with him every day.
Stayed 3 nights in Jan 2025

6/10 Okay

Adrian

Travelled with partner
Liked: Staff & service
Disliked: Amenities
Pros: Staff were very nice and helpful whenever asked. All employees went out of their way to assist us. The lagoon area was picturesque and serene. Food was generally good. Cons: Hotel is very expensive by local standards (equivalent or better hotels in the area are less than half the cost). Getting to the hotel requires a long drive from the highway on a poorly paved road and any transportation in or out of the hotel to the nearest town was $500 MXN each way so you were somewhat stranded at the resort. Food options at the resort were very expensive compared to local restaurants. No fitness center. Summary: Pretty hotel with good service but very overpriced (both for the room and for any food purchased) and isolated (expensive to leave the resort).
Stayed 3 nights in Jan 2025

10/10 Excellent

Jonas, Zurich

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic retreat in the jungle with magical sunset at the private jetty at the Laguna.
Stayed 4 nights in Nov 2024

4/10 Poor

Ivonne

Travelled with group
Liked: Amenities, property conditions & facilities
El sitio es hermoso pero el servicio es PÉSIMO.
Stayed 3 nights in Oct 2025

10/10 Excellent

Adrian de J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excelente para descansar y desconectar.
Stayed 5 nights in Sep 2025

10/10 Excellent

Shalom

Stayed 3 nights in Oct 2025

8/10 Good

carlos gonzalez

Liked: Cleanliness, staff & service, property conditions & facilities
La transportacion es un reto. La comida esta buena, pero No para recomendación Michelin. Alguno de los meseros No tenian pleno conocimiento del menú. El precio del tour en velero ( proveedor externo ) de 3 horas no corresponde al servicio ofrecido: 325 dlls mas 55 dlls ida y vuelta al centro de Bacalar, y el velero No ofrecía servicio de baño.
Stayed 2 nights in Oct 2025

10/10 Excellent

Walter

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing hotel for a perfect luxury jungle experience. Upon driving the 2km unpaved road , we we’re wondering where we would end up,
Stayed 2 nights in Aug 2025

10/10 Excellent

Maria Guadalupe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2025

2/10 Terrible

Verified traveller

Disliked: Staff & service, property conditions & facilities

Nunca más!

Improvisación en su máxima expresión. Aqui pareciera que nadie está a cargo del hotel. Cero servicio, no son capaces ni de poner toallas secas en la piscina! Hacen el aseo de la habitación hasta donde le alcanza la mano a la persona que supuestamente cumple esa tarea. Un muy buen destino en un pésimo hotel, caro, mal atendido, deteriorado y sucio.Lo más básico aquí no funciona y nadie parece darse cuenta
Stayed 3 nights in Aug 2025

10/10 Excellent

Hanna

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Definitly a great stay!

A unique stay in Bacalar, definitely worth it. Away from the town, nestled in the serene jungle without distractions and crystal clear water down at the lagoon. We took a tour from Bacalar itself on a sailboat, however nice it was we’d probably choose to just stay at the hotel next time - the grounds really are that beautiful. Good to know that wifi is a bit unstable (we hade some issues when trying to pay our taxidriver).
Stayed 2 nights in Jul 2025

10/10 Excellent

Maria

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
La propiedad es hermosa, los espacios, los cuartos y la laguna no se diga, creo que el servicio de alimentos y bebidas pudiera mejorar, pero no quizá no cuentan con suficiente personal
Stayed 3 nights in May 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We decided to extend our stay for one more night. The hotel’s architecture is breathtaking—a true masterpiece that seamlessly blends luxury, comfort, and the immersive experience of living in the jungle. We especially enjoyed the breakfast menu, which features a rich variety of flavors and local ingredients. Every detail in the room design and amenities reflects thoughtful craftsmanship and is perfectly integrated into the overall aesthetic. The elevated walkway leading to the lagoon is an incredible idea, allowing access while preserving the ecosystem and minimizing disturbance to the local flora and fauna. The hotel also has a private dock that connects directly to the lagoon. We loved how secluded it felt—it offers a peaceful space to swim, sunbathe, and relax. There's even a shaded area by the water where you can retreat from the sun and unwind in comfort.
Stayed 1 night in May 2025

10/10 Excellent

Marco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Disfrutamos mucho nuestra estancia para celebrar nuestro aniversario. Se une a la lista de mis hoteles favoritos en México, increíble la arquitectura del hotel y cómo se integra orgánicamente con la selva. En comparación con otros hoeteles similares dónde me he hospedado, me gustó que aquí se experimenta la libertad y la conexión con la naturleza sin sacrificar el lujo, el confort y la estética. Esto lo hace único. Se encuentra dentro de la selva por lo que es un paraíso si buscas tranquilidad y/o descanso. Aunque en un principio tenía dudas porque se ubica en Xul-Ha y no en el centro de Bacalar, las preocupaciones si disiparon al llegar. Considero que esta es verdadermamnete la parte más hermosa de la laguna, el agua es cristalina y está completamente libre de embarcaciones y ruido. Tuvimos la laguna prácticamente para nostros solos. Sin dudarlo regresaría.
Stayed 1 night in May 2025

10/10 Excellent

Hector

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Conexcion total con la naturaleza

Excelente, perfecto para conectar con la naturaleza, el área de la laguna por donde esta el hotel esta super tranquilo, perfrcto para relajarse
Stayed 2 nights in May 2025