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Moor Hall Hotel, BW Premier Collection

4.0 star property
Hotel in Sutton Coldfield with 2 restaurants and full-service spa

Photo gallery for Moor Hall Hotel, BW Premier Collection

Exterior
Ballroom
Exterior
Bar (on property)
In-room safe, desk, iron/ironing board, free WiFi

Reviews

8.2 out of 10
Very good

Popular amenities

  • Pool
  • Pet-friendly
  • Bar
  • Parking included
  • Spa
The current price is AU$179
includes taxes & fees
19 Oct - 20 Oct

Explore the area

View map
Moor Hall Drive, Four Oaks, Sutton Coldfield, England, B75 6LN
  • Place, Sutton Park
    ‪4 min drive‬
  • Place, Belfry Golf Club
    ‪8 min drive‬
  • Place, Villa Park
    ‪16 min drive‬
  • Airport, Birmingham (BHX)
    ‪17 min drive‬

Room options

View all photos for Suite, 1 Double Bed, Non Smoking (Separate Lounge)

Suite, 1 Double Bed, Non Smoking (Separate Lounge)

Suite, 1 Double Bed, Non Smoking (Separate Lounge)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

Comfort Room, 1 Single Bed, Non Smoking

8.0 out of 10
Very good
(3 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 1
  • 1 Twin Bed

View all photos for Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

Comfort Room, 1 Double Bed, Non Smoking

8.0 out of 10
Very good
(12 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

Comfort Room, 2 Single Beds, Non Smoking

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 2 Twin Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

Superior Room, 1 Double Bed, Non Smoking

7.0 out of 10
Good
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

Superior Room, 2 Double Beds, Non Smoking

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 2 Double Beds

View all photos for Superior Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Superior Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Superior Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Deluxe Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Deluxe Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Deluxe Room, 1 Double Bed, Non Smoking (Four Poster Bed)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Suite, 1 King Bed, Non Smoking, Jetted Tub

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Jetted bath
Coffee/tea maker
Electric kettle
Iron/ironing board
  • Sleeps 2
  • 1 King Bed

View all photos for Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Superior Room, 2 Single Beds, Non Smoking

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 2 Twin Beds

Standard Double Room

  • Sleeps 2

Standard Twin Room

  • Sleeps 2

Superior Twin Room

  • Sleeps 2

Superior Two Double Room

  • Sleeps 2

Superior Double Four Poster Room

  • Sleeps 2

Jacuzzi Suite

  • Sleeps 2

Deluxe Double Four Poster

  • Sleeps 2

View all photos for Superior Room, 1 Double Bed, Non Smoking, Garden View

In-room safe, desk, iron/ironing board, free WiFi

Superior Room, 1 Double Bed, Non Smoking, Garden View

10.0 out of 10
Exceptional
(1 review)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

Double Suite

  • Sleeps 2

View all photos for Deluxe Room, 1 Double Bed, Non Smoking, Jetted Tub

In-room safe, desk, iron/ironing board, free WiFi

Deluxe Room, 1 Double Bed, Non Smoking, Jetted Tub

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Jetted bath
Coffee/tea maker
Electric kettle
Iron/ironing board
  • Sleeps 2
  • 1 Double Bed

View all photos for Superior Room, 1 Double Bed, Accessible, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Accessible, Non Smoking (Converts to 2 Twin Beds)

Superior Room, 1 Double Bed, Accessible, Non Smoking (Converts to 2 Twin Beds)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

View all photos for Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

Standard Room, 1 Double Bed, Non Smoking (Small Room)

8.0 out of 10
Very good
(1 review)

Highlights

Connecting rooms available
Flat-screen TV
Bathrobes
Hairdryer
Coffee/tea maker
Electric kettle
Iron/ironing board
In-room safe
  • Sleeps 2
  • 1 Double Bed

1 Double Bed, Non-Smoking, Superior Room, Garden View

  • Sleeps 2

1 Double Bed, Non-Smoking, Deluxe Room, Jetted Tub, Garden View

  • Sleeps 2

1 Double Bed, Superior Room, Free High Speed Internet, Extras, Music Device, Non-Smoking

  • Sleeps 2

1 Double Bed, Non-Smoking, Small Room

  • Sleeps 2

Standard Single Room

  • Sleeps 1

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About the area

Sutton Coldfield

Moor Hall Hotel, BW Premier Collection puts you in the centre of Sutton Coldfield, 16.6 km (10.3 mi) from Utilita Arena Birmingham and 22.7 km (14.1 mi) from National Exhibition Centre. Highlights at this hotel include 2 restaurants, a full-service spa and an indoor swimming pool. .A day of pampering can include deep-tissue massages, detox wraps and body wraps along with access to the sauna and steam room. At the hotel's own lounge bar, you can stop for a drink. Enjoy the gym and sauna. Business amenities include meeting rooms, conference space, and a business centre. Other amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Each morning full breakfast is served between 7:00 AM and 9:30 AM. There's also the convenience of free self parking. .Attractions within a 20-minute drive of this 4-property class Sutton Coldfield hotel include Resorts World Birmingham and Villa Park.

What's nearby

  • Sutton Park - 4 min drive - 2.3 km
  • Belfry Golf Club - 8 min drive - 9.4 km
  • Drayton Manor Theme Park - 14 min drive - 11.8 km
  • Villa Park - 16 min drive - 12.5 km
  • Utilita Arena Birmingham - 20 min drive - 16.3 km

Getting around

  • Sutton Coldfield Station - 5 min drive
  • Birmingham Airport (BHX) - 27 min drive

Restaurants

  • ‪Plough & Harrow Sutton - ‬16 min walk
  • ‪Whitehouse Common Fish Bar - ‬3 min drive
  • ‪White Horse - ‬6 min drive
  • ‪Station Sutton Coldfield - ‬4 min drive
  • ‪Chase Farm Shop - ‬5 min drive

About this property

Moor Hall Hotel, BW Premier Collection

Hotel in Sutton Coldfield with 2 restaurants and full-service spa
Moor Hall Hotel, BW Premier Collection offers its guests a full-service spa, an indoor pool, and a health club. There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

A business centre and meeting rooms are available. A sauna, a terrace, and a vending machine are also featured at the business-friendly Moor Hall Hotel, BW Premier Collection. Free self parking is available.

This 4-star Sutton Coldfield hotel is smoke free.

  • 83 guestrooms or units
  • 2 levels
  • 2 dining venues
  • Conference rooms
  • Deli
  • Charging station for electric cars
  • Business facilities
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Staff members are multilingual
  • Storage area for luggage
  • Concierge
  • Terrace
  • Garden
  • Beauty salon
  • Newspapers in lobby (free)
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Coffee shop
Moor Hall Hotel, BW Premier Collection offers 83 accommodations with DVD players and a safe. Flat-screen televisions are featured in guestrooms.

Bathrooms include bathrobes and hairdryers. This Sutton Coldfield hotel provides complimentary wireless Internet access, with a speed of 25+ Mbps. Additionally, rooms include coffee/tea makers and an iron/ironing board. Housekeeping is provided on a daily basis.

The on-site spa has 4 treatment rooms, including rooms for couples. Services include deep-tissue massages, sports massages, Swedish massages and facials. A variety of treatment therapies are provided, including aromatherapy, Ayurvedic and reflexology. The spa is equipped with a sauna and a steam room.

The spa is open daily. Children under 18 years old are not allowed in the spa without adult supervision.

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4.6 out of 5, Wonderful, 569 reviews
The price is AU$256
includes taxes & fees
19 Oct - 20 Oct
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Property amenities

Internet

  • Available in all rooms: Free WiFi
  • In-room WiFi speed: 25+ Mbps
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free self parking on site
  • Wheelchair-accessible parking available

Food and drink

  • Daily full breakfast available 7:00 AM to 9:30 AM for a fee: GBP 14.95 per person
  • 2 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • Snack bar/deli

Things to do

  • 18-hole adjacent golf course
  • Full-service spa
  • Health club
  • Indoor pool
  • Sauna
  • Steam room

Family friendly

  • DVD player
  • Indoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Hair salon
  • Luggage storage
  • Vending machine

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop

Business services

  • Business centre
  • Conference space
  • Meeting rooms

Outdoors

  • Garden
  • Terrace

Full-service spa

  • 4 treatment rooms
  • Aromatherapy
  • Ayurvedic treatments
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Deep-tissue massages
  • Detox wraps
  • Facials
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Sports massages
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Lift
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa

More

  • 2 floors
  • Banquet hall
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided

Bathroom

  • Dressing gowns
  • Hair dryer
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • DVD player
  • Flat-screen TV

Food and drink

  • 24-hour room service
  • Coffee/tea maker
  • Electric kettle

More

  • Connecting rooms available
  • Desk
  • Iron/ironing board
  • Safe

Policies

Check-in

Check-in time starts at 3:00 PM
Contactless check-in and check-out are available
Late check-in subject to availability

Check-out

Check-out before 11 AM
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Access to this property's leisure club (pool and fitness facility) is available by reservation only.

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Cots (infant beds) are not available.

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for full breakfast: from approximately GBP 14.95 per person
  • Pool fee: GBP 10 per day

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Diners Club and JCB International. Cash is not accepted. This property affirms that it follows the cleaning and disinfection practices of We Care Clean (Best Western) guidelines.

We should mention

  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • Connecting/adjoining rooms are subject to availability and can be requested by contacting the property at the number on your booking confirmation.

Property is also known as

Best Western Premier Moor Hall Hotel Sutton Coldfield
Best Western Premier Moor Hall Hotel
Best Western Premier Moor Hall Sutton Coldfield
Best Western Premier Moor Hall
Best Western Sutton Coldfield
Sutton Coldfield Best Western
Best Western Premier Moor Hall Hotel And Spa
BW Premier Collection Moor Hall Hotel Sutton Coldfield
BW Premier Collection Moor Hall Hotel
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BW Premier Collection Moor Hall
Moor Hall Hotel BW Premier Collection Sutton Coldfield
Moor Hall Hotel BW Premier Collection
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Moor Hall BW Premier Collection
Moor Hall Hotel BW Premier Collection
Moor Hall Hotel, BW Premier Collection Hotel
Birmingham North Moor Hall Hotel BW Premier Collection
Moor Hall Hotel, BW Premier Collection Sutton Coldfield
Moor Hall Hotel, BW Premier Collection Hotel Sutton Coldfield

Frequently asked questions

Is parking available at Moor Hall Hotel, BW Premier Collection?

Yep, Moor Hall Hotel, BW Premier Collection has a free self car park.

How much does it cost to stay at Moor Hall Hotel, BW Premier Collection?

As of 15 Oct 2025, prices found for a 1-night stay for 2 adults at Moor Hall Hotel, BW Premier Collection on 19 Oct 2025 start from AU$178.67, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is there a spa on site at Moor Hall Hotel, BW Premier Collection?

Yep, there is an onsite spa at Moor Hall Hotel, BW Premier Collection. It has a steam room and a sauna. You'll enjoy heaps of services like detox wraps, body wraps and body scrubs, as well as deep-tissue massages.

Does Moor Hall Hotel, BW Premier Collection have a pool?

Moor Hall Hotel, BW Premier Collection has an indoor pool.

What luxury perks are available at Moor Hall Hotel, BW Premier Collection?

Moor Hall Hotel, BW Premier Collection features a full-service spa, a health club and an indoor pool.

Does Moor Hall Hotel, BW Premier Collection serve breakfast?

Sure does, full brekkie is offered daily from 7:00 AM to 9:30 AM.

Is there a free airport shuttle available at Moor Hall Hotel, BW Premier Collection?

No, Moor Hall Hotel, BW Premier Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Moor Hall Hotel, BW Premier Collection?

Yep, they've got a lounge bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Moor Hall Hotel, BW Premier Collection?

Check-in begins at 3:00 PM. Check-out time is 11 AM.

Is there a golf course on site at Moor Hall Hotel, BW Premier Collection?

There is a golf course next to Moor Hall Hotel, BW Premier Collection.

Moor Hall Hotel, BW Premier Collection Reviews

Reviews

8.2

Very good

Rating 10 - Excellent. 233 out of 579 reviews
Rating 8 - Good. 199 out of 579 reviews
Rating 6 - Okay. 90 out of 579 reviews
Rating 4 - Poor. 36 out of 579 reviews
Rating 2 - Terrible. 21 out of 579 reviews

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

7.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Caroline

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities

Lovely hotel but no air conditioning

Stayed 1 night in Jun 2025

10/10 Excellent

Jake

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jun 2025

6/10 Okay

Rachel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Not worth the money

Hotel fine but not worth the price. Paid £200 for a superior room. No water provided. When asked at reception for water I was instructed to use vending machine if I wanted any. Cars parked right outside window.
Stayed 1 night in Jun 2025

6/10 Okay

lawrence

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
TV menu listed various Apps, such as Netflix, player and ITVx, none seemed to work? Enjoyed our evening meal, Good food and the staff that served us we're delightful.
Stayed 1 night in Jun 2025

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2025

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I’ve stayed here a few times and this was the best visit so far … service at at the bar and at breakfast were great - contrary to my colleagues experience the food tased good and was presented nicely. Staff wee very friendly and attentive.
Stayed 1 night in Jun 2025

8/10 Good

George

Travelled with family
Liked: Cleanliness
Nice location
Stayed 5 nights in May 2025

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Moore hall hotel

Great hotel and staff very helpful. We were upgraded and room very comfortable. Pillows a bit hard. Beutiful grounds and golf course Had to pay for use of swimming pool, sauna, jacuzzi of £10 each as did not book through Best western hotels direct.
Stayed 1 night in May 2025

10/10 Excellent

Bryan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We enjoyed our stay at Moor Hall. Very nice place, and friendly Staff. The surrounding area and the grounds were very peaceful and relaxing
Stayed 1 night in Apr 2025

8/10 Good

Noelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Apr 2025

10/10 Excellent

Sarah

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Such a lovely hotel for a quiet brewk
Stayed 2 nights in Apr 2025

8/10 Good

Jim

Stayed 2 nights in Apr 2025

8/10 Good

SAMAR

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for a city property
Stayed 2 nights in Apr 2025

10/10 Excellent

Andy

Stayed 1 night in Apr 2025

10/10 Excellent

Andrew

Great
Stayed 1 night in Mar 2025

6/10 Okay

Emma

Business traveller
Disliked: Property conditions & facilities, room comfort

Ok stay but get dated and not clean

The rooms are really dated and the beds are very uncomfortable, the bedding also has a strange smell to it. I woke up feeling like I needed to shower and leave
Stayed 1 night in Mar 2025

6/10 Okay

Clair

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We needed to change rooms at 10pm due to continued noise
Stayed 1 night in Mar 2025

8/10 Good

Michelle

Beautiful hotel with lovely grounds and staff really helpful and friendly,
Stayed 1 night in Mar 2025

10/10 Excellent

Bruce

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2025

10/10 Excellent

Simran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Amazing x

Really lovely, jacuzzi and food were amazing!
Stayed 1 night in Feb 2025

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
as i expected
Stayed 1 night in Feb 2025

10/10 Excellent

Noelle

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. The majority of the areas are4modern and well maintained. I got a free upgrade to a junior suite which was very nice indeed. The bar and restaurant were both lovely. It is an expensive hotel but I feel worth it. Lovely breakfast. Staff very friendly. I would highly recommend this hotel
Stayed 1 night in Jan 2025

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable. We attended an evening wedding reception. The whole experience was good.
Stayed 1 night in Jan 2025

4/10 Poor

lorenza

Travelled with partner
I was really disappointed with my stay. I was given the wrong room to what I had booked. I booked the king suite with jacuzzi and was given the duluxe double with jacuzzi. Reception made me out to be stupid saying they don’t do such a room. The double duluxe was so uncomfortable. Needs a new mattress desperately. There was a huge red stain on the floor. The room was freezing with a draft coming under the door, the signal on the tv did not work and the remote didn’t work to search on YouTube. I’m actually shocked at this property after wanting to stay for a long time. I’m so disappointed