6/10 Okay
Allan
Travelled with family
11 Aug 2025
Not so good
Hotel.com did not do anything that I asked them to do and that was making sure my requests were told to hard rock casino resort and spa. The rooms in the royal tower are nothing like the website makes them look. We were first put on the 10th floor and it stunk so bad my mom puked. It was her first time going, my dad has recently passed away and my mom is nearing hers and I’m taking her to do things she’s always wanted to do. I requested specifically she has an ocean view and she had the pool and the boat dock. I spent a good hour on the phone with someone at hotels.com to be sure she got this. Also it was mine and my husband’s wedding anniversary so I had requested wine to be in the bed and it wasn’t. You may get charged a couple hundred dollars less by using hotels.com but it is not worth it really, not if you are requesting specific things. The hard rock resort and casino in the Royal tower is outdated but they recently have built the platinum tower and it looked nice. The resort done everything they could to help us once we got there but it was too much walking for my mother trying to get settled.
Allan
Stayed 2 nights in Aug 2025



























