4/10 Poor
MICHELLE
Travelled with partner, Travelled with group
27 Apr 2025
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
The lady at the check-in counter was not friendly whatsoever and acted like she hated her job. She even made a comment that she wasn’t doing well, when I asked her, because she had just started her shift, then rolled her eyes. I arrived one hour before check-in time and was told I could not sit by the pool for one hour without paying an extra $25. Which is frustrating, because I paid to stay at this casino hotel vs. everyone else that I spoke to at the pool who said their rooms were comped as a benefit of their casino player’s card. There were no towels at the pool. When asked, the staff said “we have no idea where they are”. There weren’t any towels the next day either. I ordered a drink from the pool attendant, 30 minutes later, I had to go to the bar and order it again because she never came back (the pool was not packed, there just weren’t enough staff working). Someone started banging on our hotel room door at 1:30am like the place was on fire, but were gone when we went to the door (not really the hotel’s fault, but shows you the type of people who stay there). I frequently stay in Biloxi, and this is definitely the first and last time I’ll stay at harrah’s Biloxi.
MICHELLE
Stayed 1 night in Apr 2025