Hyatt Hotels - accommodation in Bal Harbour

Our group from GSH Travel had a wonderful experience at Loews Miami Beach Hotel. As an international travel group coordinating logistics for 11 guests, we truly appreciated how welcoming, responsive, and accommodating the team was throughout our stay. A special thank you to Lucy Krasteva for her outstanding assistance coordinating our airport transportation. The communication was quick, professional, and incredibly helpful, and everything was organized smoothly for our group arrival in Miami. One thing that especially stood out during our stay was the hospitality shown by the hotel’s restaurant team. Our group of 11 decided to have dinner at the hotel somewhat spontaneously, and the staff graciously accommodated our large group with kindness and professionalism. Despite the size of our party, they made the experience feel seamless and welcoming, which we truly appreciated after extensive international travel. The hotel itself is beautiful, lively, and perfectly located right on Miami Beach. The atmosphere, service, and overall hospitality made it a fantastic final stop for our travelers. We would absolutely recommend Loews Miami Beach Hotel for both individual travelers and group stays visiting Miami.

I was charged a USD 500 deposit, which was never refunded, even after I paid the full amount for my stay. The front desk staff provided very poor service, never issued an invoice, and were unable to clearly explain how the charges had been applied.

Great