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The Elser Hotel Miami

4.0 star property
Hotel with a nearby private beach, steps from Bayside Marketplace

Photo gallery for The Elser Hotel Miami

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Lobby
Full-sized fridge, microwave, oven, stovetop
Full-sized fridge, microwave, oven, stovetop

Reviews

9.0 out of 10
Wonderful

Popular amenities

  • Pet-friendly
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$442
includes taxes & fees
9 Mar - 10 Mar

Explore the area

View map
398 NE 5th Street, Miami, FL, 33132
  • Place, Downtown Miami Shopping District
    ‪1 min walk‬
  • Place, Bayside Marketplace
    ‪1 min walk‬
  • Place, Bayfront Park
    ‪1 min walk‬
  • Airport, Miami, FL (MIA-Miami Intl.)
    ‪15 min drive‬

Room options

View all photos for Bay View One Bedroom Suite with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed

9.2 out of 10
Wonderful
(17 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View One Bedroom Suite with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View One Bedroom Suite with King Bed ADA

10.0 out of 10
Exceptional
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed

9.2 out of 10
Wonderful
(178 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 42 sq m
  • 1 bedroom
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Studio with King Bed ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Studio with King Bed ADA

10.0 out of 10
Exceptional
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 42 sq m
  • Sleeps 3
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Bay View Three Bedroom Suite with King/King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Three Bedroom Suite with King/King/Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 107 sq m
  • 3 bedrooms
  • Sleeps 8
  • 2 King Beds, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen

9.6 out of 10
Exceptional
(20 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Bay View Two Bedroom Suite with King/Queen ADA

Hypo-allergenic bedding, Tempur-Pedic beds, minibar, in-room safe

Bay View Two Bedroom Suite with King/Queen ADA

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Bay view
  • 107 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 Queen Bed, 1 Double Sofa Bed and 1 King Bed

View all photos for City View One Bedroom Suite with King Bed

City View One Bedroom Suite with King Bed | Living room

City View One Bedroom Suite with King Bed

9.2 out of 10
Wonderful
(10 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • City view
  • 64 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 Double Sofa Bed and 1 King Bed

View all photos for City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen

City View Three Bedroom Suite with King/Queen/Queen

7.6 out of 10
Good
(10 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • City view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, Multiple Beds, City View

Suite, Multiple Beds, City View

Suite, Multiple Beds, City View

9.0 out of 10
Wonderful
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • City view
  • 121 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins

City View Three Bedroom Suite with King/Queen/Two Twins

9.0 out of 10
Wonderful
(11 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • City view
  • 118 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA

City View Three Bedroom Suite with King/Queen/Two Twins ADA

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • City view
  • 118 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 1 Queen Bed, 2 Single Beds and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed

9.8 out of 10
Exceptional
(9 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View One Bedroom Suite with King Bed ADA

55-inch Smart TV with cable channels, TV

Ocean View One Bedroom Suite with King Bed ADA

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 63 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen

Ocean View Three Bedroom Suite with King/Queen/Queen

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 112 sq m
  • 3 bedrooms
  • Sleeps 8
  • 1 King Bed, 2 Queen Beds and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen

8.8 out of 10
Excellent
(16 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 99 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

View all photos for Ocean View Two Bedroom Suite with King/Queen ADA

55-inch Smart TV with cable channels, TV

Ocean View Two Bedroom Suite with King/Queen ADA

Highlights

Balcony
Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • Ocean view
  • 100 sq m
  • 2 bedrooms
  • Sleeps 6
  • 1 King Bed, 1 Queen Bed and 1 Double Sofa Bed

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About the area

Miami

The Elser Hotel Miami puts you in the heart of Miami, within steps of popular attractions like Bayside Marketplace and Downtown Miami Shopping District. Highlights at this hotel include 2 bars/lounges, a nearby private beach and a restaurant. .The restaurant, ViceVersa, is open for dinner. The Elser Bay Terrace is the hotel's own rooftop bar, serving drinks along with light fare. Enjoy the outdoor swimming pool, 24-hour gym, Hot tub and pool cabanas. Added amenities include laundry facilities, a rooftop terrace and concierge services. Each morning cooked-to-order breakfast is served between 8:00 AM and noon. There's also the convenience of valet parking. .Attractions within a short walk walk of this 4-property class Downtown Miami hotel include Bayfront Park and Kaseya Center.

What's nearby

  • Downtown Miami Shopping District - 1 min walk - 0.0 km
  • Bayside Marketplace - 1 min walk - 0.2 km
  • Bayfront Park - 1 min walk - 0.2 km
  • Island Queen Cruises - 3 min walk - 0.3 km
  • Kaseya Center - 7 min walk - 0.7 km

Getting around

  • Freedom Tower Metromover Station - 3 min walk
  • Miami Central Brightline Train Station (EKW) - 11 min walk
  • Miami, FL (MPB-Public Seaplane Base) - 10 min drive

Restaurants

  • ‪Bacardi Ocho Lounge - ‬4 min walk
  • ‪McDonald's - ‬3 min walk
  • ‪Bacon Bitch - ‬3 min walk
  • ‪La Cañita - ‬5 min walk
  • ‪Bubba Gump Shrimp Co. - ‬3 min walk

About this property

The Elser Hotel Miami

Hotel with a nearby private beach, steps from Bayside Marketplace
A private beach is featured. The Elser Hotel Miami offers its guests an outdoor pool, a 24-hour health club, and Access to hot tub. There's a restaurant on site. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar.

A rooftop terrace, multilingual staff, and tour/ticket assistance are also featured at The Elser Hotel Miami. For a fee, parking is available. A complete renovation of The Elser Hotel Miami was completed in November 2022.

This 4-star Miami hotel is smoke free.

  • 1 building
  • 646 guestrooms or units
  • 49 levels
  • 2 bars or lounges
  • Built in 2022
  • Terrace on the roof
  • Cabanas on the beach (surcharge)
  • Towels for the beach
  • Umbrellas for the beach
  • Cabanas by the pool (surcharge)
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Charging station for electric cars
  • Breakfast available (surcharge)
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Outdoor picnic space
  • Bellhop
  • Lift
  • No smoking on site
  • Bar on the beach
  • Bar by the pool
  • Dining venue
The Elser Hotel Miami offers 646 air-conditioned accommodations with washers/dryers and minibars. Rooms open to balconies. This accommodation offers separate sitting areas and includes dining tables. Beds feature Tempur-Pedic mattresses. 55-inch Smart televisions come with cable channels. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include a shower with a rainfall showerhead, slippers, hairdryers and toothbrushes and toothpaste.

This Miami hotel provides complimentary wireless Internet access. Business-friendly amenities include safes and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include espresso makers and complimentary bottles of water. A nightly turndown service is provided and housekeeping is offered on a weekly basis. Amenities available on request include hypo-allergenic bedding. Housekeeping is provided on a limited basis.

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Property amenities

Internet

  • Available in all rooms: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Height restrictions apply for on-site parking
  • Secured, covered valet parking on site (USD 75 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily cooked-to-order breakfast available 8:00 AM to noon for a fee: USD 25 to 50 for adults and USD 25 to 50 for children
  • 2 bars/lounges
  • A beach bar
  • A poolside bar
  • A restaurant

Restaurants on site

  • The Elser Bay Terrace
  • ViceVersa

Things to do

  • 24-hour health club
  • Fitness classes
  • Hot tub
  • Outdoor pool
  • Yoga classes

Family friendly

  • Dining table
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room washing machine/dryer
  • Laundry facilities
  • Outdoor pool
  • Separate in-room dining area
  • Soundproofed rooms

Conveniences

  • 24-hour front desk
  • Guidebooks
  • Laundry facilities
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Housekeeping (weekly)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service

Outdoors

  • Beach cabanas (surcharge)
  • Beach towels
  • Beach umbrellas
  • Outdoor entertainment area
  • Outdoor furniture
  • Picnic area
  • Pool cabanas (surcharge)
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices
  • Braille/raised signage
  • Handrails in hallways
  • Handrails in stairways
  • Lift
  • Stair-free path to entrance
  • Valet for wheelchair-equipped vehicles
  • Visual fire alarm
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 49 floors
  • Banquet hall
  • Built in 2022
  • Communal living room
  • Renovated entire property - November 2022
  • Smoke-free property

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Free cot
  • Hypo-allergenic bedding
  • Tempur-Pedic mattress

Bathroom

  • Hair dryer
  • Rainfall showerhead
  • Shampoo
  • Shower
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels provided

Entertainment

  • 55-inch smart TV with cable channels

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dining table
  • Dishwasher
  • Espresso maker
  • Free bottled water
  • Freezer
  • Full-sized refrigerator/freezer
  • Hob
  • Ice maker
  • Kitchen
  • Microwave
  • Minibar
  • Oven
  • Paper towels
  • Restaurant dining guides
  • Separate dining area
  • Wet bar

More

  • Air conditioning
  • Free local calls
  • Iron/ironing board
  • Laundry detergent
  • Phone
  • Safe
  • Separate sitting area
  • Soundproofed rooms
  • Washer/dryer

Policies

Check-in

Check-in start time: 4:00 PM; check-in end time: anytime
Minimum check-in age - 21

Check-out

Check-out before 11:00 AM
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay, plus a deposit of USD 125 per stay
  • Only dogs and cats are allowed
  • Maximum 2 (weight limit: 75 lb per pet)
  • Pets cannot be left unattended
  • Certain rooms only, restrictions apply
  • You can request a pet-friendly room by reaching out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 200 per accommodation, per night
  • Resort fee: USD 66.67 per accommodation, per night
The resort fee includes:
  • Additional inclusions
  • Beach towels
  • Bicycle storage
  • Concierge service
  • Fitness centre access
  • Fitness/yoga classes
  • Health club access
  • Housekeeping
  • In-room coffee
  • In-room safe
  • Laundry facilities
  • Partner property beach club access
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 25 to 50 for adults and USD 25 to 50 for children
  • Valet parking fee: USD 75 per night (in/out privileges)
  • Pet deposit: USD 125 per stay
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. 
    For guests' safety, the property includes a carbon monoxide detector and a smoke detector in all accommodation.

We should mention

  • Pool access available from 8:00 AM to 8:00 PM
  • Pets are welcome in certain rooms only; other restrictions apply (please see the Fees section for related charges). To make arrangements for your pet, contact the property directly at the number on your booking confirmation.

Property is also known as

The Elser Hotel Miami Hotel
The Elser Hotel Miami Miami
The Elser Hotel Residences Miami
The Elser Hotel Miami Hotel Miami

Frequently asked questions

What is the cancellation policy at The Elser Hotel Miami?

The Elser Hotel Miami offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The Elser Hotel Miami?

As of 8 Feb 2026, prices found for a 1-night stay for 2 adults at The Elser Hotel Miami on 9 Mar 2026 start from AU$346.88, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The Elser Hotel Miami?

Yep, The Elser Hotel Miami has secured covered valet parking with in/out privileges for USD 75 per night.

Are there any beaches close to The Elser Hotel Miami?

The closest beach to The Elser Hotel Miami is Miami Beach Beaches (6.4 km).

Does The Elser Hotel Miami have a pool?

Yep, and guests love it! The Elser Hotel Miami has an outdoor pool. Grab your bathers and lounge poolside while enjoying in a cabana and under the shade of an umbrella. The pool is open 8:00 AM to 8:00 PM.

What luxury perks are available at The Elser Hotel Miami?

The Elser Hotel Miami features a 24-hour health club, an outdoor pool and 1 hot tub. All guestrooms come with Tempur-Pedic beds, espresso makers and dining areas.

What makes The Elser Hotel Miami a romantic place to stay?

1 hot tub and beach cabanas, as well as rainfall showerheads and comfy beds in the guestrooms, help set the scene for a romantic weekend at The Elser Hotel Miami.

Is The Elser Hotel Miami family-friendly?

You bet! With amenities such as laundry facilities and a picnic area, as well as free infant beds in the guestrooms, it's no surprise that The Elser Hotel Miami is a hit with families.

Does The Elser Hotel Miami serve breakfast?

Yep, cooked-to-order breakfast is on offer daily between 8:00 AM and noon.

Is there a free airport shuttle available at The Elser Hotel Miami?

No, The Elser Hotel Miami does not offer an airport shuttle service.

Is there a bar or restaurant at The Elser Hotel Miami?

Yep, they've got a beach bar and an onsite restaurant.

What time are check-in & check-out at The Elser Hotel Miami?

Check-in begins at 4:00 PM. Check-out time is 11:00 AM.

The Elser Hotel Miami Reviews

Reviews

9.0

Wonderful

Rating 10 - Excellent. 2722 out of 3722 reviews
Rating 8 - Good. 470 out of 3722 reviews
Rating 6 - Okay. 244 out of 3722 reviews
Rating 4 - Poor. 133 out of 3722 reviews
Rating 2 - Terrible. 153 out of 3722 reviews

9.4/10

Cleanliness

9.0/10

Staff & service

9.2/10

Amenities

9.4/10

Property conditions & facilities

Reviews

10/10 Excellent

Elizabeth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
comfy
Stayed 2 nights in Nov 2025

2/10 Terrible

Michael

Travelled with family, Travelled with group
Disliked: Staff & service, property conditions & facilities, room comfort
HORRIBLE experience! Check in was a total sh*t show! We prechecked in at 2:00pm and did not get into our room until 7:00pm, three hours after their 4:00pm check intime. The lobby had over a hundred guests crammed in there waiting on rooms, yet you had people walking right in and getting checked into their rooms immediately. Then we get to our three-bedroom suite, and the bathroom door handle falls off when I go to open the door. We called the front desk four times and went down there in person once requesting blankets for the sleeper sofa for our friend's son. Finally, 2 1/2 hours later at 11:00pm they brought them, with no pillows (which they never did bring). We had to keep calling from our cell phones because the room phone did not work and they never came to look at that either. The front desk told us a manager would call us to get a partial refund, and I still have not heard from anyone. your room key only allows you to access the floor you are staying on or the pool level, so you can't go to your family's room if it's on a different floor and you cannot access the elevator without the room key (even if you're on your floor already). That seems like a safety hazard to me.... what happens if you have an emergency or a family member staying on a different floor needs help and cannot call for help because your room phone doesn't work and you can't get into the elevator if you don't have the key card with you? I would go stay at a Motel 6 before staying here again!
Stayed 1 night in Nov 2025

10/10 Excellent

Michael

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful hotel with amazing views. All staff members are very attentive to guest needs
Stayed 1 night in Nov 2025

2/10 Terrible

Stephanie

Travelled with family, Travelled with group
Liked: Cleanliness, room comfort
Disliked: Staff & service
Stayed 1 night in Nov 2025

10/10 Excellent

Christine

Liked: Cleanliness, amenities, property conditions & facilities
Beautiful and amazing service
Stayed 2 nights in Oct 2025

10/10 Excellent

Michael

Travelled with family
Liked: Cleanliness, staff & service, amenities
Staff courteous, new building, close to a lot of amenities
Stayed 5 nights in Nov 2025

10/10 Excellent

Peyton

Stayed 2 nights in Oct 2025

2/10 Terrible

Blake

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
It took forever to check in and it was a disaster.
Stayed 1 night in Nov 2025

10/10 Excellent

Eduardo

Stayed 1 night in Nov 2025

10/10 Excellent

Luke

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2025

10/10 Excellent

Bill

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large suites, newly appointed, all comparatively inexpensive for the area.
Stayed 2 nights in Nov 2025

10/10 Excellent

Tameka

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Stay was good - the staff was lovely, the view was great. Would be good to know about incidentals costs upfront!
Stayed 4 nights in Nov 2025

10/10 Excellent

Ian, Okotok

Liked: Cleanliness, amenities, property conditions & facilities
Excellent big rooms, great location for the cruise terminal and Bayside
Stayed 2 nights in Oct 2025

10/10 Excellent

Crystal

Stayed 1 night in Nov 2025

10/10 Excellent

Jesus

Stayed 2 nights in Oct 2025

10/10 Excellent

Todd Rusiniak and Melissa

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The room with views
Stayed 3 nights in Oct 2025

10/10 Excellent

Michelle

Stayed 2 nights in Oct 2025

10/10 Excellent

Stephen

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Pool
Stayed 2 nights in Oct 2025

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cesar was awesome at check in.
Stayed 1 night in Nov 2025

10/10 Excellent

Sean

Stayed 1 night in Oct 2025

10/10 Excellent

Alexis

Liked: Cleanliness, staff & service, amenities
Great stay! Jennifer was an exceptional receptionist and very accommodating. She made the experience even more worth experiencing. The room was clean and the view was beautiful. Will recommend.
Stayed 1 night in Nov 2025

10/10 Excellent

Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our one night stay before leaving for our cruise. The property was quiet, sage and clean. Concierge & doorman were nice and helpful. Lobby layout caused crowding during check-in and check-out, so I could see that causing confusion and frustration at peak times. Bathroom hardware and coffee machine in our room needed maintenance attention, but other than that our room was great. Definitely recommend this property and would stay again in the future.
Stayed 1 night in Oct 2025

4/10 Poor

Mary

Liked: Cleanliness, property conditions & facilities
Checked in but room wasn’t ready for over an hour. Many people eating in the check-in area for their rooms to be ready as well. Everything else about our stay was wonderful.
Stayed 1 night in Nov 2025

4/10 Poor

Chelsea

Liked: Cleanliness, amenities, property conditions & facilities
Check-in was late by 30 min and it was slow service to turn over room
Stayed 1 night in Nov 2025

8/10 Good

Maria, Boca Raton

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Check inn was chaotic. Our room was ready two hours after checking time. The room was beautiful, super spacious wonderful view very modern. They do not have housekeeping every day, but JENNIFER at the front desk was super helpful friendly and she helped us with late checkout next day.
Stayed 1 night in Nov 2025