4/10 Poor
Cyndi
Travelled with family
2 Aug 2025
Disliked: Cleanliness, staff & service
Poor Customer Service
Check-in was great. Quick and I was able to get our two rooms close together. The rooms seemed clean and comfortable. Noise was average because of a consistent "dinging" noise in the hallway. When I turned down my bed, things went south. The sheets were dirty and wrinkled as if they had been slept in, and a couple of the pillows had brown stains. The front desk told me to come down and pick up replacement sheets, which I did. She was friendly, but offered no apology. After remaking my bed, I opened the sofa bed for my niece and discovered there was no bedding other than a mattress cover, so I went to the front desk again. The staff person was less friendly this time. I asked for bedding, she brought me sheets and a blanket, but no pillow. I asked for a pillow, and she got me one. I returned to the room to make up the bed and discovered she had not given me a bottom sheet. Went downstairs to the front desk for the third time and told her there was no bottom sheet. By now, she was not at all friendly. She said they had no bottom sheets for the sofa bed. I insisted I needed something. She said she could give me a king sized sheet but it would be too big. I felt she was trying to dissuade me from taking the sheet. I insisted and she finally went to get the sheet. We used it. Although the sofa bed was very uncomfortable, at least my niece had a sheet to sleep on. I would have given four stars if not for the awful customer service/bedding experience.
Cyndi
Stayed 1 night in Jul 2025