4/10 Poor
Isabel
Travelled with family, Travelled with family and small children
4 Feb 2024
Booked a weekend get away for my family, parents, and my brother and his family. We booked this hotel specifically for the indoor pool. First night we arrived it was closed, the next morning it was also closed. We spoke to Malinda the kind front desk clerk, whom had no idea why the pool was closed. She said the pool would be closed all weekend. Everyone was really disappointed. The kids mostly! Malinda right away started making phone calls and trying to find out why the pool was closed and why no one notified her and the staff. She was very helpful. The entire family left for the day to try and make the kids happy and enjoy the day. We came back at about 2pm and Malinda told us the pool was open again. She had made some calls and talked to the person in charge of cleaning the pool. Somehow she managed to have them reopen it. The kids spend whatever time they could there and were very happy. A big thank you to Malinda for going above and beyond to help us. She was very thoughtful and kind!
Isabel
Stayed 1 night in Feb 2024