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The LINE Austin

4.0 star property
Hotel with 3 restaurants, steps from Lady Bird Lake

Photo gallery for The LINE Austin

3 restaurants, breakfast served
Property grounds
View from room
Property entrance
Suite (Bridge) | In-room dining

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Free Wi-Fi
  • Air-conditioning
The current price is AU$384
includes taxes & fees
8 Feb - 9 Feb

Explore the area

View map
111 East Cesar Chavez Street, Austin, TX, 78701
  • Place, Lady Bird Lake
    ‪2 min walk‬
  • Place, Austin Convention Center
    ‪5 min walk‬
  • Place, Sixth Street
    ‪8 min walk‬
  • Airport, Austin, TX (AUS-Austin-Bergstrom Intl.)
    ‪14 min drive‬

Room options

View all photos for Double Queen

Interior

Double Queen

  • Sleeps 4

View all photos for Lakeside King Room

Premium bedding, down duvets, minibar, in-room safe

Lakeside King Room

  • Sleeps 2

View all photos for Lakeside Double Queen

Premium bedding, down duvets, minibar, in-room safe

Lakeside Double Queen

  • Sleeps 4

View all photos for Mobility Accessible King Room with Transfer Shower

Premium bedding, down duvets, minibar, in-room safe

Mobility Accessible King Room with Transfer Shower

  • Sleeps 2

View all photos for Room, 1 King Bed, Mobility Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed, Mobility Accessible

9.4 out of 10
Exceptional
(3 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, 1 King Bed, Mobility Accessible

Premium bedding, down duvets, minibar, in-room safe

Suite, 1 King Bed, Mobility Accessible

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
  • 28 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 2 Queen Beds, Mobility Accessible

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds, Mobility Accessible

9.0 out of 10
Wonderful
(2 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
Rainfall showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Room, 1 King Bed

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed

9.4 out of 10
Exceptional
(49 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Room, 1 King Bed (Capitol)

Premium bedding, down duvets, minibar, in-room safe

Room, 1 King Bed (Capitol)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite (Ave.)

Flat-screen TV

Suite (Ave.)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite (Bridge)

Suite (Bridge) | In-room dining

Suite (Bridge)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
  • 56 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Suite, City View

Premium bedding, down duvets, minibar, in-room safe

Suite, City View

8.8 out of 10
Excellent
(9 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
  • 49 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • City view

View all photos for Suite, Lakeside

Suite, Lakeside

Suite, Lakeside

8.8 out of 10
Excellent
(5 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Down duvet
Separate bedroom
Premium bedding
Blackout curtains
  • 39 sq m
  • 1 bedroom
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Room, 1 King Bed, Lakeside

Lake view

Room, 1 King Bed, Lakeside

7.6 out of 10
Good
(15 reviews)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
  • 28 sq m
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Studio Suite (Town Lake)

View from room

Studio Suite (Town Lake)

Highlights

Air conditioning
Free rollaway/extra beds
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
  • 37 sq m
  • Sleeps 2
  • 1 King Bed
  • Lake view

View all photos for Room, 2 Queen Beds

Premium bedding, down duvets, minibar, in-room safe

Room, 2 Queen Beds

8.8 out of 10
Excellent
(19 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
Rainfall showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • City view

View all photos for Room, 2 Queen Beds, Lakeside

View from room

Room, 2 Queen Beds, Lakeside

7.8 out of 10
Good
(8 reviews)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
Rainfall showerhead
  • 28 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Lake view

View all photos for Suite (RWB)

Suite (RWB)

Suite (RWB)

Highlights

Air conditioning
Flat-screen TV
Hypo-allergenic bedding
Premium bedding
Blackout curtains
Down duvet
Designer toiletries
Rainfall showerhead
  • Sleeps 2
  • 1 King Bed

King Suite-Mobility Accessible

  • Sleeps 2

Room, 2 Queen Beds, Mobility Accessible

  • Sleeps 4

View all photos for King Room

Premium bedding, down duvets, minibar, in-room safe

King Room

  • Sleeps 2

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About the area

Austin

The LINE Austin puts you in the heart of Austin, within just a 10-minute stroll of Lady Bird Lake and Austin Convention Center. Highlights at this hotel include 3 restaurants, 3 bars/lounges and an outdoor swimming pool. .The restaurant, Arlo Grey, is open for breakfast, brunch and dinner. Cantero is the hotel's own bar, serving drinks along with light fare. Enjoy the 24-hour gym and pool loungers as well as access to free bike hire and yoga classes. 20000 square feet (1858 square metres) of event facilities include 15 meeting rooms and conference space. Added amenities include free Wi-Fi in public areas, a coffee shop/cafe and a snack bar/deli. Cooked-to-order breakfast is available on weekdays between 7 AM and 11 AM and on weekends between 7 AM and 1 PM. Bring your pet along and take advantage of this property's pet-friendly amenities, such as food and water bowls. There's also the convenience of valet parking. .Sights within a 10-minute walk of this 4-property class Downtown Austin hotel include South Congress Avenue and Sixth Street.

What's nearby

  • Lady Bird Lake - 2 min walk - 0.2 km
  • South Congress Avenue - 5 min walk - 0.5 km
  • Moody Theater - 5 min walk - 0.5 km
  • Austin Convention Center - 5 min walk - 0.5 km
  • Sixth Street - 8 min walk - 0.7 km

Getting around

  • Austin Station - 9 min drive
  • Downtown Station - 9 min walk
  • Austin-Bergstrom International Airport (AUS) - 15 min drive

Restaurants

  • ‪Zanzibar - ‬3 min walk
  • ‪Cooper's Old Time Pit Bar-B-Que - ‬3 min walk
  • ‪Corner - ‬3 min walk
  • ‪JW Marriott Lobby Bar - ‬3 min walk
  • ‪Desnudo Coffee - ‬2 min walk

About this property

The LINE Austin

Hotel with 3 restaurants, steps from Lady Bird Lake
The LINE Austin offers its guests an outdoor pool, a 24-hour fitness centre, and complimentary bicycles. There are 3 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 3 bars/lounges and a poolside bar. WiFi is free in public spaces.

Event space at this hotel measures 20000 square feet (1858 square metres) and includes conference space. A rooftop terrace, tour/ticket assistance, and a garden are also featured at the business-friendly The LINE Austin. You'll have access to the health club at a partner property. For a fee, parking is available.

This 4-star Austin hotel is smoke free.

  • 1 building
  • 428 guestrooms or units
  • 12 levels
  • 3 dining venues
  • 3 bars or lounges
  • Conference rooms
  • 20000 sq ft of conference space
  • 1858 sq. m of conference space
  • Deli
  • Terrace on the roof
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Garden
  • Fireplace in lobby
  • ATM
  • Lift
  • No smoking on site
  • Coffee shop
  • Bar by the pool
The LINE Austin offers 428 accommodations with minibars and a safe. Beds feature down duvets and premium bedding. Flat-screen televisions come with premium cable channels. Bathrooms include a shower with a rainfall showerhead, bathrobes, slippers and designer toiletries.

This Austin hotel provides complimentary wired Internet access. Business-friendly amenities include desks and telephones; free local calls are provided (restrictions may apply). Additionally, rooms include a hairdryer and free toiletries. Housekeeping is offered on a daily basis and hypo-allergenic bedding can be requested.

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Property amenities

Internet

  • Available in all rooms: Free wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Secured, covered valet parking on site (USD 56 per night; includes in/out privileges)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Cooked-to-order breakfast available for a fee 7 AM to 11 AM on weekdays and 7 AM to 1 PM on weekends; USD 18 to 35 for adults and USD 18 to 35 for children
  • 3 bars/lounges
  • 3 restaurants
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • Alfred
  • Arlo Grey
  • Cantero
  • P6

Things to do

  • 24-hour gym
  • Art gallery
  • Bicycle storage
  • Free bicycle rentals
  • Heated pool
  • Outdoor pool
  • Paddleboard
  • Yoga classes

Family friendly

  • Grocery/convenience store
  • Outdoor pool
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • ATM
  • Grocery/convenience store
  • Luggage storage
  • Safe at front desk

Guest services

  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 15 meeting rooms
  • 20,000 square feet of conference space

Outdoors

  • Garden
  • Pool loungers
  • Pool umbrellas
  • Rooftop terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Area rugs in public areas
  • Braille/raised signage
  • Hardwood flooring in public areas
  • Lift
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible registration desk

More

  • 1 building
  • 12 floors
  • Ballroom
  • Banquet hall
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Down comforter
  • Hypo-allergenic bedding
  • Premium bedding

Bathroom

  • Designer toiletries
  • Dressing gowns
  • Hair dryer
  • Private bathroom
  • Rainfall showerhead
  • Shower
  • Slippers
  • Towels provided

Entertainment

  • Flat-screen TV with premium cable channels

Food and drink

  • Limited room service
  • Minibar

More

  • Air conditioning (climate-controlled)
  • Desk
  • Free local calls
  • Heating (climate-controlled)
  • Laptop workspace
  • Phone
  • Safe

Policies

Check-in

Check-in start time: 3 PM; check-in end time: midnight
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets are welcome and stay free
  • Only dogs and cats are allowed
  • Food and water bowls are available

Children and extra beds

  • Children are welcome.
  • Cots (infant beds) are not available.

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 150 per day
  • Service fee: USD 3.80 per accommodation, per night
  • Resort fee: USD 32.76 per accommodation, per night
The resort fee includes:
  • Fitness centre access
  • Housekeeping
  • In-room safe
  • Newspaper
  • Phone calls
  • Pool access

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 18 to 35 for adults and USD 18 to 35 for children
  • Valet parking fee: USD 56.00 per night (in/out privileges)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards and debit cards; cash is not accepted
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property accepts Visa, Mastercard, American Express, Discover, Diners Club and debit cards. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a first aid kit and window guards in all accommodation.

We should mention

  • Pool access available from 6:00 AM to 10:00 PM
  • Registered guests are the only ones allowed to be in guestrooms.
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

LINE Austin Hotel
LINE Hotel
LINE Austin
The LINE Austin Hotel
The LINE Austin Austin
The LINE Austin Hotel Austin

Frequently asked questions

What is the cancellation policy at The LINE Austin?

The LINE Austin offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at The LINE Austin?

As of 26 Jan 2026, prices found for a 1-night stay for 2 adults at The LINE Austin on 8 Feb 2026 start from AU$331.34, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at The LINE Austin?

Yep, The LINE Austin has secured covered valet parking with in/out privileges for USD 56.00 per night.

Does The LINE Austin have a pool?

Yep, and guests love it! The LINE Austin has a heated pool and an outdoor pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar. The pool is open 6:00 AM to 10:00 PM.

What luxury perks are available at The LINE Austin?

The LINE Austin features a heated pool, an outdoor pool and 3 restaurants.

What makes The LINE Austin a romantic place to stay?

Pool-view dining and a bar, as well as rainfall showerheads and premium bedding in the guestrooms, help set the scene for a romantic weekend at The LINE Austin.

Does The LINE Austin serve breakfast?

Sure does, cooked-to-order brekkie is on offer on weekdays between 7 AM and 11 AM and weekends between 7 AM and 1 PM.

Is there a free airport shuttle available at The LINE Austin?

No, The LINE Austin does not offer an airport shuttle service.

Is there a bar or restaurant at The LINE Austin?

Yep, they've got a poolside bar and 3 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at The LINE Austin?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at The LINE Austin?

Cats and dogs are welcome at The LINE Austin, with food and water bowls on offer.

The LINE Austin Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 682 out of 1090 reviews
Rating 8 - Good. 193 out of 1090 reviews
Rating 6 - Okay. 123 out of 1090 reviews
Rating 4 - Poor. 61 out of 1090 reviews
Rating 2 - Terrible. 31 out of 1090 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

Reviews

6/10 Okay

Daisuke, Petaluma

Stayed 3 nights in Oct 2025

6/10 Okay

Kaitlyn

Disliked: Cleanliness, amenities, property conditions & facilities
Elevators kept breaking; very dark in terms of lack of light in rooms and hallways. Older hotel that has minimum updates
Stayed 2 nights in Oct 2025

10/10 Excellent

Anastasia, Washington

Travelled with pets, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Huge hotel but they managed to make you feel right at home. The only downside is that the pool is very cold, not heated as advertised. Pets stay free.
Stayed 3 nights in Oct 2025

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice place in a great location for walking!
Stayed 1 night in Oct 2025

10/10 Excellent

Sandra

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2025

2/10 Terrible

Matthew

Travelled with partner
Disliked: Property conditions & facilities
Booked a Lakeside Suite, paid Expedia $362.57, plus "Taxes & Fees" of $62.85, total $425.42. At check-out charged an additional $43.80 in Taxes & Fees, plus $58.46 to valet park. The room we were assigned #757 was probably the worst room in the "Lakeside Suite" category. If we looked out our window, past the 30 feet of white reflective roofing with HVAC ducts & vents, for the P6 restaurant located right under our room, we could see a small slice of the lake. The room layout is weird, coffee maker didn't work, low-profile bed about 18 inches off the floor, like sleeping on the ground. Expensive room and very unimpressive. AND LAZ Parking damaged my vehicle, had multiple conversations with LAZ & The Line. Nothing ever happened. Do yourself a favor, Skip The Line!
Stayed 1 night in Oct 2025

6/10 Okay

Edward

Travelled with family
Liked: Staff & service, room comfort
Past its prime but ok
Stayed 2 nights in Sep 2025

10/10 Excellent

Marcus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
AC was not working well
Stayed 3 nights in Oct 2025

10/10 Excellent

Mathias

Stayed 2 nights in Oct 2025

4/10 Poor

KATERYNA

Stayed 3 nights in Oct 2025

10/10 Excellent

Christine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2025

8/10 Good

Valerie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room was stunning. Loved the hotel decor. Everything was super clean and I loved the stocked fridge with drinks and snacks. The only downsides were valet parking only option and the front desk staff that checked us in was not friendly. Otherwise great hotel
Stayed 1 night in Oct 2025

6/10 Okay

Vanessa

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I always rent here with my adult daughter, this time we brought my son we wanted to show him the amazing hotel, but when we arrived the valet guy was very rude saying tal should invest in a suit case or two. Then the cleaning lady came in the room unannounced just walked in once she saw us we were shocked and she said oh sorry but I need to put something in the room so I went to get it from her and she walked around me dismissively and put it in the closet herself, I was trying to avoid her coming in the room bc my son was in bathroom changing and I didn’t want her to see him undressed (Adult son) but she didn’t care and did what she wanted. Then an hour later she came back did the same thing just came in and said oh sorry sorry and put something towel in the room when she walked out there was another lady outside the room. We had to put the latch to prevent her from coming in. I did tell the front desk, but she was like it couldn’t of been the same lady like she was there to tell me who I saw. But next I’ll take a pic I was disappointed and had second hand embarrassed , bc I raved about the title non stop to my son and he wasn’t Impressed. He said he wouldn’t be back 😪
Stayed 1 night in Oct 2025

10/10 Excellent

Lucy, Fayetteville

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like this modern hotel and love the Cowshed toiletries, which are available for purchase from the hotel. The Vera Cruz restaurant in the lobby also has excellent take out food. I stay here every year for a conference so that I can buy Cowshed products.
Stayed 3 nights in Aug 2025

10/10 Excellent

Fermin

Stayed 1 night in Oct 2025

8/10 Good

Charles

Stayed 1 night in Oct 2025

8/10 Good

Amy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the shower!!! Outstanding. Wish housekeeping would’ve been more consistent.
Stayed 3 nights in Oct 2025

10/10 Excellent

Joe

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service | Well-stocked mini-bar | Pleasant staff | Great dining options
Stayed 1 night in Oct 2025

8/10 Good

Andrea

Travelled with partner
Liked: Amenities
Orange mold in shower. Charger broken on one side of the bed. Ceiling in bathroom the repair work not finished off.
Stayed 2 nights in Oct 2025

10/10 Excellent

Joel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A++++++ Will stay here again, perfect getaway.
Stayed 1 night in Sep 2025

6/10 Okay

Sarah

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
I’ll start by saying I design hotels and commercial spaces for a living. The space had wear & tear beyond acceptable. Cracked ceilings, toilet is set off center beyond normal, the faucet lifted out of the countertop, the drain wasn’t attached. The decorative balls on the chairs were missing and also detached. Service was stingy and didn’t take our used coffee cups even after our requested cleaning. It is a glorified motel. However, convenient location.
Stayed 4 nights in Oct 2025

10/10 Excellent

Kenneth

Stayed 1 night in Sep 2025

10/10 Excellent

Alejandra

Liked: Cleanliness, staff & service, property conditions & facilities
Would definitely stay here agaib
Stayed 2 nights in Oct 2025

4/10 Poor

Brittany

Travelled with group
Disliked: Cleanliness, amenities, property conditions & facilities
A little dingy for the cost.. elevators had stains on the rugs that were in them.
Stayed 2 nights in Sep 2025

6/10 Okay

Massud

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Room upgrade: When the room was booked, we called immediately to request a room upgrade and the staff informed me that it will be done upon check-in. The day of check-in arrived early, but the staff said they didn't have upgraded rooms. When looking at the hotel website and hotels.com there were rooms available. Even when offered to pay the difference the staff said 'no upgrades available.' I contacted hotels.com who were amazingly helpful in getting us an upgrade. THEN the staff called saying 'OH we have an upgraded room for you.' So this was a HUGE lie, already off to a bad start. SERVICE: When you see a lady struggling to push a luggage cart while maintaining her dog's leash, she needs help. And she didn't receive it from staff. Not helpful staff. But people notice when the staff is joking around and not taking their job seriously. Room was clean, provided plenty of bathroom supplies and toiletries. Room also had snack items, but no label for how much they were. Could be mistaken for complimentary. Requesting a room cleaning took forever! We left to eat breakfast, walked our dog, went to South Congress and returned mid afternoon and was still not ready to clean. Remote for TV did not work properly.
Stayed 2 nights in Oct 2025