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Twelve Downtown, Autograph Collection

4.0 star property
Hotel with a seasonal outdoor pool, 7-minute walk to AmericasMart

Photo gallery for Twelve Downtown, Autograph Collection

Suite, 1 Bedroom, Balcony, Corner
Exterior
Full-sized fridge, microwave, oven, stovetop
Restaurant
Seasonal outdoor pool, open 7:00 AM to 10:00 PM, free pool cabanas

Reviews

8.8 out of 10
Excellent

Popular amenities

  • Bar
  • 24/7 front desk
  • Breakfast available
  • Housekeeping
The current price is AU$322
includes taxes & fees
29 Dec - 30 Dec

Explore the area

View map
400 West Peachtree Street NW, Atlanta, GA, 30308
  • Place, World of Coca-Cola
    ‪8 min walk‬
  • Place, Centennial Olympic Park
    ‪8 min walk‬
  • Place, Georgia Aquarium
    ‪9 min walk‬
  • Airport, Atlanta, GA (ATL-Hartsfield-Jackson Atlanta Intl.)
    ‪13 min drive‬

Room options

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Balcony

8.6 out of 10
Excellent
(4 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 64 sq m
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony, Pool View

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Balcony, Pool View

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 102 sq m
  • 2 bedrooms
  • Sleeps 8
  • 2 Double Beds

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Balcony

9.6 out of 10
Exceptional
(5 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony, Corner

Suite, 1 Bedroom, Balcony, Corner

Suite, 1 Bedroom, Balcony, Corner

8.8 out of 10
Excellent
(3 reviews)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Balcony

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 1 bedroom
  • Sleeps 6
  • 2 Queen Beds and 1 Double Sofa Bed

View all photos for Suite, 1 Bedroom, Balcony (Mobility/Hearing Accessible, Tub)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 1 Bedroom, Balcony (Mobility/Hearing Accessible, Tub)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 70 sq m
  • 1 bedroom
  • Sleeps 4
  • 1 King Bed and 1 Double Sofa Bed

View all photos for Suite, 2 Bedrooms, Balcony (Mobility/Hearing Access, Roll-In Shwr)

Premium bedding, pillow-top beds, in-room safe, desk

Suite, 2 Bedrooms, Balcony (Mobility/Hearing Access, Roll-In Shwr)

10.0 out of 10
Exceptional
(1 review)

Highlights

Balcony
Separate dining area
Separate sitting area
Air conditioning
Heating
Free cots/infant beds
Kitchen
Full-sized fridge/freezer
  • 102 sq m
  • Sleeps 8
  • 2 Double Beds

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About the area

Atlanta

Twelve Downtown, Autograph Collection puts you in the heart of Atlanta, within just a 10-minute stroll of popular attractions like AmericasMart and World of Coca-Cola. Highlights at this boutique hotel include a restaurant, and in-room kitchens and free WiFi. .For a drink, you can stop by the hotel's own lounge bar. Enjoy the gym, seasonal outdoor swimming pool, free pool cabanas and pool loungers. 1472 square feet (137 square metres) of event facilities include 4 meeting rooms and a conference centre, and other business amenities include a 24-hour business centre. Added amenities include free Wi-Fi in public areas, concierge services and a 24-hour front desk. Each morning cooked-to-order breakfast is served between 9:00 AM and 1:00 PM. There's also the convenience of valet parking. .Attractions within a 15-minute walk of this 4-property class Downtown Atlanta hotel include Fox Theatre and Centennial Olympic Park.

What's nearby

  • World of Coca-Cola - 8 min walk - 0.7 km
  • Centennial Olympic Park - 8 min walk - 0.7 km
  • AmericasMart - 8 min walk - 0.7 km
  • Georgia Aquarium - 9 min walk - 0.8 km
  • State Farm Arena - 14 min walk - 1.2 km

Getting around

  • Civic Center Station - 2 min walk
  • Atlanta Peachtree Station - 8 min drive
  • Atlanta, GA (FTY-Fulton County) - 18 min drive

Restaurants

  • ‪Wxyz Lounge - ‬6 min walk
  • ‪White Oak Kitchen & Cocktails - ‬5 min walk
  • ‪Savory Fare Cafe - ‬7 min walk
  • ‪Corner Bakery Cafe - ‬5 min walk
  • ‪Dunkin' - ‬5 min walk

About this property

Twelve Downtown, Autograph Collection

Hotel with a seasonal outdoor pool, 7-minute walk to AmericasMart
Twelve Downtown, Autograph Collection offers its guests a fitness centre and a seasonal outdoor pool. There's a restaurant on site. You can enjoy a drink at the bar/lounge. WiFi is free in public spaces.

Business amenities include a 24-hour business centre and 4 meeting rooms. Event space at this hotel measures 1472 square feet (137 square metres) and includes a conference centre. A terrace, barbecue grills, and multilingual staff are also featured at the business-friendly Twelve Downtown, Autograph Collection. For a fee, parking is available.

This 4-star Atlanta hotel is smoke free.

  • 1 building
  • 102 guestrooms or units
  • 10 levels
  • 1472 sq ft of conference space
  • 137 sq. m of conference space
  • Built in 2007
  • Cabanas by the pool (free)
  • Poolside lounge chairs
  • Business centre (24 hours)
  • Conference centre
  • Breakfast available (surcharge)
  • Dry cleaning
  • Front desk (24 hours)
  • Express check-out
  • Staff members are multilingual
  • Storage area for luggage
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Beauty salon
  • Newspapers in lobby (free)
  • Television in lobby
  • Bellhop
  • Lift
  • No smoking on site
  • Bar or lounge
  • Dining venue
Twelve Downtown, Autograph Collection offers 102 air-conditioned accommodations with MP3 docking stations and DVD players. Rooms open to balconies. This accommodation has separate sitting areas and is furnished with double sofa beds. Pillowtop beds feature premium bedding. 37-inch plasma televisions come with premium satellite channels and pay-per-view films. Accommodation at this 4-star hotel has kitchens with full-sized fridge/freezers, stovetops, microwaves and separate dining areas. Bathrooms include bathrobes, complimentary toiletries and hairdryers.

This Atlanta hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include desks and complimentary weekday newspapers, as well as telephones; free local calls are provided (restrictions may apply). Additionally, rooms include laptop-compatible safes and coffee/tea makers. Change of towels and change of bedsheets can be requested. A nightly turndown service is provided and housekeeping is offered on a daily basis.

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Twelve Midtown, Autograph Collection
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includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Parking on site (surcharge)
  • Valet parking on site (USD 40 per day; includes in/out privileges)
  • Wheelchair-accessible parking available
  • Onsite parking includes off-street options

Food and drink

  • Daily cooked-to-order breakfast available 9:00 AM to 1:00 PM for a fee: USD 10 to 30 per person
  • A bar/lounge
  • A restaurant

Restaurants on site

  • Catch 12

Things to do

  • Gym
  • Seasonal outdoor pool
  • TV in common areas

Family friendly

  • DVD player
  • Grocery/convenience store
  • In-room cot
  • In-room full-sized refrigerator/freezer
  • In-room kitchen
  • In-room microwave
  • In-room sofa bed
  • Living room
  • Seasonal outdoor pool
  • Separate bedroom
  • Separate in-room dining area

Conveniences

  • 24-hour front desk
  • Free newspapers in lobby
  • Grocery/convenience store
  • Hair salon
  • Luggage storage

Guest services

  • Change of bedsheets (on request)
  • Change of towels on request
  • Concierge services
  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 24-hour business centre
  • 4 meeting rooms
  • Conference centre (1,472 square foot of space)

Outdoors

  • Barbecue grill
  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Terrace

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Assistive listening devices in meeting rooms
  • Braille/raised signage
  • Height-adjustable showerhead
  • Lever door handles
  • Lift
  • Low-height electrical sockets in bathroom
  • Raised toilet seat
  • Visual fire alarm
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible pool
  • Wheelchair-accessible public bathroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant

More

  • 1 building
  • 10 floors
  • At least 80% lighting from LEDs
  • Ballroom
  • Biodegradable drinking straws available
  • Built in 2007
  • Comprehensive recycling policy
  • Double-glazed windows
  • No plastic coffee stirrers
  • No plastic drinking straws
  • Reception hall
  • Smoke-free property
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Blackout drapes
  • Double sofa bed
  • Free cot
  • Pillowtop mattress
  • Premium bedding

Bathroom

  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Towels provided

Entertainment

  • 37-inch HDTV with premium satellite channels
  • DVD player
  • MP3 dock
  • Pay films

Food and drink

  • Coffee/tea maker
  • Cookware, dishware, and utensils
  • Dishwasher
  • Full-sized refrigerator/freezer
  • Hob
  • Kitchen
  • Microwave
  • Oven
  • Separate dining area

More

  • Air conditioning
  • Desk
  • Energy-saving switches in guestrooms
  • Free local calls
  • Free weekday newspapers
  • Heating
  • Iron/ironing board
  • Laptop-compatible safe
  • LED lighting
  • Living room
  • Phone
  • Recycling
  • Separate sitting area
  • Water-efficient showers

Policies

Check-in

Check-in start time: 3 PM; check-in end time: anytime
Contactless check-in and check-out are available
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
A late check-out fee will be charged
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Renovations and closures

The following facilities are closed seasonally each year. They will be closed from 13 October to 25 May:
  • Swimming pool

Access methods

Staffed front desk

Pets

  • Pets: USD 150 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 1 (weight limit: 50 lb per pet)
  • Restrictions apply
  • For more information, you can reach out to the property at the number on the booking confirmation
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Kids stay free! Children 16 years old and younger stay free when using existing bedding.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Deposit: USD 75 per night

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for cooked-to-order breakfast: approximately USD 10 to 30.00 per person
  • Valet parking fee: USD 40 per day (in/out privileges)
  • Pet fee: USD 150 per accommodation, per stay
  • Service animals are exempt from fees
  • Late check-out is available for a fee (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards; cash is not accepted
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
This property is professionally cleaned
This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, Union Pay and Barclaycard. Cash is not accepted. For guests' safety, the property includes a carbon monoxide detector, a fire extinguisher, a smoke detector, a security system and a first aid kit in all accommodation. The property is professionally cleaned. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of Commitment to Clean (Marriott) guidelines.

We should mention

  • The seasonal pool will open in May and close in September.
  • Pool access available from 7:00 AM to 10:00 PM
  • Children aged 16 years old and younger stay free in the same room as the parent or guardian when using existing bedding.
  • Registered guests are the only ones allowed to be in guestrooms.
  • To make arrangements to bring your pet, contact the property directly at the number on your booking confirmation (please see the Fees section for related charges).
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Centennial Park Hotel
Hotel Twelve Centennial Park
Twelve Centennial
Twelve Centennial Hotel
Twelve Centennial Park
Twelve Centennial Park Atlanta
Twelve Centennial Park Hotel
Twelve Centennial Park Hotel Atlanta
Twelve Hotel
Twelve Hotel Centennial
12 Centennial Park
Twelve Centennial Park Autograph Collection Aparthotel Atlanta
Twelve Centennial Park Autograph Collection Aparthotel
Twelve Centennial Park Autograph Collection Atlanta
Twelve Centennial Park Autograph Collection
Twelve Downtown Autograph Collection Aparthotel Atlanta
Twelve Downtown Autograph Collection Aparthotel
Twelve Downtown Autograph Collection Atlanta
Twelve Downtown Autograph Collection
Twelve Downtown Autograph Collection
Twelve Downtown, Autograph Collection Hotel
Twelve Downtown, Autograph Collection Atlanta
Twelve Downtown, Autograph Collection Hotel Atlanta

Frequently asked questions

What is the cancellation policy at Twelve Downtown, Autograph Collection?

Twelve Downtown, Autograph Collection offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Twelve Downtown, Autograph Collection?

As of 13 Dec 2025, prices found for a 1-night stay for 2 adults at Twelve Downtown, Autograph Collection on 29 Dec 2025 start from AU$321.80, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Twelve Downtown, Autograph Collection?

Yep, Twelve Downtown, Autograph Collection has a self car park, for a fee. A self car park is also available, for a fee.

Does Twelve Downtown, Autograph Collection have a pool?

Twelve Downtown, Autograph Collection has a seasonal outdoor pool. Grab your bathers and lounge poolside while enjoying in a complimentary pool cabana and on a lounger. The pool is open 7:00 AM to 10:00 PM (Seasonal outdoor pool open from May to September).

What makes Twelve Downtown, Autograph Collection a romantic place to stay?

A lounge bar, plus pillowtop beds in the guestrooms, help set the scene for a romantic weekend at Twelve Downtown, Autograph Collection.

Is Twelve Downtown, Autograph Collection family-friendly?

You bet! With amenities such as a corner/local shop and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Twelve Downtown, Autograph Collection is a hit with families.

Does Twelve Downtown, Autograph Collection serve breakfast?

You bet, cooked-to-order brekkie is available daily between 9:00 AM and 1:00 PM.

Is there a free airport shuttle available at Twelve Downtown, Autograph Collection?

No, Twelve Downtown, Autograph Collection does not offer an airport shuttle service.

Is there a bar or restaurant at Twelve Downtown, Autograph Collection?

Yep, they've got a lounge bar and an onsite restaurant.

What time are check-in & check-out at Twelve Downtown, Autograph Collection?

Check-in begins at 3 PM. Check-out time is noon.

Twelve Downtown, Autograph Collection Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 634 out of 1002 reviews
Rating 8 - Good. 198 out of 1002 reviews
Rating 6 - Okay. 78 out of 1002 reviews
Rating 4 - Poor. 36 out of 1002 reviews
Rating 2 - Terrible. 56 out of 1002 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

8/10 Good

Evana

Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2025

10/10 Excellent

Matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Decent property. Close to the Aquarium. Lots of space in suite but could be utilized better. Some street noise. Friendly professional staff but stingy with towels for some reason. Some websites suggest there is a self-parking option but appeared to be entirely valet. Overall recommended.
Stayed 2 nights in Aug 2025

10/10 Excellent

Trishaun

Stayed 1 night in Aug 2025

10/10 Excellent

Brianna

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Aug 2025

10/10 Excellent

Jessica

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooms were spacious, updated and comfortable. Staff were very helpful, friendly and accommodating. Property within walking distance to aquarium, park and Mercedes stadium. I would return!
Stayed 3 nights in Aug 2025

8/10 Good

Babatunde

Liked: Staff & service, amenities
It's locations
Stayed 5 nights in Aug 2025

10/10 Excellent

Robin

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The valet attendant was friendly and so helpful! We checked in with Marc and he was fabulous! We enjoyed some college football banter about our favorite teams! We was very helpful and treated us so great as we were there celebrating our birthdays! We checked out this morning and the lady who assisted us was fantastic as well! Didn’t get her name but I do remember her name tag said manager! We had a great stay!!
Stayed 1 night in Aug 2025

10/10 Excellent

Nathan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great accommodations, excellent location, with easy access to surrounding entertainment.
Stayed 4 nights in Aug 2025

10/10 Excellent

Kalesha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was a 10/10 stay from the moment we pulled up to valet from the time we checked out. The lady at the front desk was so sweet when we checked in and the food at the restaurant there was AMAZING. The room was so spacious, very clean and amazing view
Stayed 1 night in Aug 2025

2/10 Terrible

Shikera

Stayed 1 night in Aug 2025

8/10 Good

Shala

Stayed 1 night in Aug 2025

10/10 Excellent

Travonta

Stayed 1 night in Aug 2025

10/10 Excellent

Mai-Lan

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very responsive staff .. my son has a lot of allergies and the chef at the restaurant personally took care of his meal… The twelve collection staff was amazing… professional… beautiful rooms … spacious the kitchen was 10/10 … Family of 7
Stayed 2 nights in Aug 2025

6/10 Okay

Kevin

Travelled with group
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness
Overall the stay was good. Room was everything you could’ve hoped for. Most things worked out except for a couple. The room itself beautiful Spacious, lots of cool stuff as a bonus. But first thing I saw was that the ice maker did not work. It would dispense one or 2 thing of ice and that’s it. After the first night. I noticed after we left around 10 and came back around 1. That house keeping had not come. That’s when I realized I had to click the button to have them come in. So I went to click it and it didn’t work because it was smashed in. Again didn’t see it to be a problem. I had an appointment at 3 and while there after the front agent La’marcus (who did an absolutely amazing job because I didn’t not know that I could not use tap so while my card wasn’t working he took his time and never treated me lesser) told me he connected my account to the room (so I can use the app for request and other features) it was not connected. Again I didn’t see it as a problem. I called the hotel around 3:30 and let the agent know about the button and if she could have them come and clean as soon as possible. I also asked if there was a way for her to attach my rewards number to the room (due to me knowing that it’s possible from other trips) she said I’d have to wait until I come back in. I got back to my room around 5:50/6pm and it was exactly the same. They came at 7:30 when I was sleep and asked if they can I told them in a half hour. When I came back at 1 the room still wasn’t clean
Stayed 2 nights in Aug 2025

10/10 Excellent

Gleny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean! stayed for 4 days and all good vibes .. and the staff are very kind .. Marc checked me in and he was so welcoming and kind! thank you to all the staff. definitely will be booking next time im in ATL
Stayed 4 nights in Jul 2025

4/10 Poor

Tsolmon

Travelled with family
Disliked: Cleanliness, amenities
Room was spacious but lightning was not working and room condition was so old. Room has balcony but does not have chair or anything to sit on. Most unfortunate experience was smell. hallway and room smells so bad and made me feel sick. It was not like as it showed in the photo. Reception and valet parking person were lovely though.
Stayed 1 night in Aug 2025

10/10 Excellent

Yosheka

Stayed 1 night in Jun 2025

10/10 Excellent

Yosheka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2025

10/10 Excellent

Tekeisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

Lovely place

This place was amazing will definitely go back
Stayed 1 night in Jul 2025

10/10 Excellent

Derika

Stayed 1 night in Jul 2025

10/10 Excellent

Cherie

Stayed 2 nights in Jul 2025

2/10 Terrible

Fallon

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My name is Fallon Alexander, and my family and I (party of 5: myself, my husband, our two children aged 13 and 5, and my mother) recently stayed at Twelve Downtown, Autograph Collection, from July 25 to July 27, 2025, in Room 1010. Unfortunately, our experience fell significantly below the standards expected of a Marriott Autograph Collection property, and I feel compelled to bring several issues to your attention for review and resolution. 1. Unexpected Valet-Only Parking Charges Upon arrival, we discovered that the only viable parking option was a mandatory valet at $40 per night—something that was not disclosed prior to arrival. We were told street parking was available but would run $45 nightly due to meter regulations. This lack of transparency set the tone for the rest of the stay. 2. Unstocked Room & Poor Guest Service After entering the room, I personally sprayed and wiped down surfaces with Lysol. The bathroom had no towels or washcloths, and it took over 15 minutes for staff to deliver them after I called down. That evening, we discovered the room also lacked basic toiletries like soap. We called again and were told someone would bring it up. When the staff member arrived, he insisted on entering the room to physically “swap” the soap—despite the fact that my 13-year-old daughter was already in the shower. I informed him of this, yet he continued to insist. While this could have been a policy issue, the tone came off as distrustful and uncomfortable. Eventually, he
Stayed 2 nights in Jul 2025

10/10 Excellent

Ranelle

Liked: Cleanliness
Stayed 2 nights in Jul 2025

4/10 Poor

Jamia

Disliked: Property conditions & facilities
Stayed 2 nights in Jul 2025

10/10 Excellent

Jessica

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2025