2/10 Terrible
Lauren
9 Nov 2025
Service is lacking. Took forever to check in. The toilet clogged while we were staying here and it took over 2 hours to get a plunger. Pet fee is listed at $50 per night on here and the hotel insists it’s $75. Even showed them that it’s listed as $50 on here. When we were trying to check in there was not a front desk attendant for 15-30 mins. Once we finally got a room the door would not work. The front desk attendant made it seem like our fault and said she didn’t know if they had another room for us… during this whole situation and stay the customer service was lacking. The door problem was out of her control but from a customer service perspective it was handled extremely poorly. I have stayed at lots of Homewood Suites and this was not a standard experience.
Lauren
Stayed 2 nights in Nov 2025



















