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Tru By Hilton Albany Crossgates Mall

Property class: 2.5

Photo gallery for Tru By Hilton Albany Crossgates Mall

An indoor swimming pool with clear water, surrounded by lounge chairs and tables, large windows, and a tiled floor.
A modern hotel lobby with seating areas, a refreshment kiosk, and a display of snacks and beverages.
A modern indoor space with a pool table, multiple seating areas, and large windows providing natural light.
A hotel with a modern design, featuring multiple floors and a parking lot with handicapped spaces.
A modern cafe with wooden tables and chairs, a kitchen area, and a seating area with orange sofas.

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pet-friendly
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$202
includes taxes & fees
25 Oct - 26 Oct

Explore the area

View map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Funny Bone Comedy Club
    ‪6 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪13 min drive‬

Room options

View all photos for 2 Queen Mobility Accessible W/Roll-In Shower

A hotel room with two beds, a desk with a chair, a television, and a window with a view of greenery.

2 Queen Mobility Accessible W/Roll-In Shower

  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Accessible, Bathtub

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Accessible, Bathtub

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Microwave

A hotel room with a bed, desk, chair, and a window with a view of greenery.

Room, 1 King Bed, Microwave

9.2 out of 10
Wonderful
(37 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Microwave

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Microwave

9.2 out of 10
Wonderful
(42 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed, Mobility Accessible, Microwave

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Mobility Accessible, Microwave

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

A modern bedroom with a large bed, a small bedside table, and a walk-in closet.

Room, 1 King Bed, Hearing Accessible, Microwave (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free wired internet

View all photos for Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Mobility Accessible, Microwave (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

A hotel room with a bed, a wooden table, a hanging clothes rack, and a blue ironing board.

Room, 2 Queen Beds, Hearing Accessible, Microwave (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free wired internet

View all photos for Room, 1 King Bed

A modern hotel room with a large bed, a desk with a chair, a television, and a window with a view of trees.

Room, 1 King Bed

  • Sleeps 2
  • 1 King Bed
  • Free wired internet

About the area

Albany

You'll be connected to a shopping centre at Tru By Hilton Albany Crossgates Mall, and within just a 10-minute stroll of Crossgates Mall and Funny Bone Comedy Club. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a free manager's reception, a 24-hour business centre and a snack bar/deli. .Attractions within a 10-minute drive of this Albany hotel include University at Albany and Colonie Center Mall.

What's nearby

  • Crossgates Mall - 3 min walk - 0.3 km
  • Funny Bone Comedy Club - 6 min walk - 0.6 km
  • Regal Crossgates - 10 min walk - 0.9 km
  • University at Albany - 5 min drive - 3.6 km
  • Colonie Center Mall - 8 min drive - 6.1 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany, NY (ALB-Albany Intl.) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Starbucks - ‬6 min walk
  • ‪Dave & Buster's - ‬7 min walk
  • ‪McDonald's - ‬4 min drive
  • ‪McDonald's - ‬7 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include baths or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

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  • Parking included
  • Free Wi-Fi
  • Air-conditioning
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The price is AU$179
includes taxes & fees
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoking not allowed

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Late check-in subject to availability
Minimum check-in age - 21

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

  • American Express
  • Diners Club
  • Discover
  • Mastercard
  • Visa

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel
Tru Hilton Crossgates Mall Hotel
Tru Hilton Albany Crossgates Mall
Tru Hilton Crossgates Mall
Tru By Hilton Albany Crossgates Mall Hotel
Tru By Hilton Albany Crossgates Mall Albany
Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

What is the cancellation policy at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 26 Sept 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 25 Oct 2026 start from AU$202, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tru By Hilton Albany Crossgates Mall?

Yep, Tru By Hilton Albany Crossgates Mall has a free self car park.

Are there any beaches close to Tru By Hilton Albany Crossgates Mall?

The closest beach to Tru By Hilton Albany Crossgates Mall is Thompsons Lake State Park Beach (15.8 km).

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall has a pool and an indoor pool. The pool is open 7:00 AM to 11:00 PM.

Is Tru By Hilton Albany Crossgates Mall family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Tru By Hilton Albany Crossgates Mall is a hit with families.

Does Tru By Hilton Albany Crossgates Mall serve breakfast?

Yep, our travelers speak well of the free buffet brekkie here! Available weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Tru By Hilton Albany Crossgates Mall?

No, Tru By Hilton Albany Crossgates Mall does not offer an airport shuttle service.

What time are check-in & check-out at Tru By Hilton Albany Crossgates Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 580 out of 1001 reviews
Rating 8 - Good. 239 out of 1001 reviews
Rating 6 - Okay. 93 out of 1001 reviews
Rating 4 - Poor. 41 out of 1001 reviews
Rating 2 - Terrible. 48 out of 1001 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was good, we liked the walking proximity to the Crossgate mall Many food options. Hotel was safe
Stayed 1 night in Jun 2026
Verified review

8/10 Good

The staff made our stay delightful!
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was very helpful, at the desk and assistance at breakfast
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and well laid out hotel. The breakfast was delicious with many items to chose from. Friendly and helpful staff, too. Will stay again.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Staff was respectful and courteous.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very close to the shopping mall
Stayed 1 night in Apr 2026
Verified review

8/10 Good

Liked: Property conditions & facilities
Breakfast pretty dull, but the facility itself was in excellent condition.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Staff & service, amenities, property conditions & facilities
Very helpful staff
Stayed 1 night in Mar 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fron desk was very helpful and accommodating.
Stayed 2 nights in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025
Verified review

8/10 Good

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel and safe. Hotel room was falling apart in the bathroom. Other than that it was good.
Stayed 1 night in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Great place to stay
Stayed 1 night in Mar 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property and staff made me and my family stay exceptional for my daughter’s graduation from University at Albany. The breakfast is fresh and available daily, they provide eating utensils and hot drinks throughout the day. The hotel has beautiful areas to hang out with your family and friends. There is a beautiful mall across the highway that you can shop and enjoy entertainment such as bowling and comedy shows. The hotel is warm and inviting for families looking for a short stay or extended stay.
Stayed 3 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful service!!! They allowed me to check in early as a courtesy which was very helpful. I love the friendly front desk staff and cleansing of the family friendly hotel. Super convenient location for my daughter's college visit.
Stayed 1 night in Apr 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay
Stayed 1 night in Dec 2023
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
nice place to stay
Stayed 1 night in May 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026
Verified review

10/10 Excellent

Liked: Staff & service, property conditions & facilities
Clean room, very friendly staff
Stayed 1 night in Sep 2025
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had a excellent stay
Stayed 1 night in Sep 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay
Stayed 2 nights in Mar 2024
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Pool is 80 degrees and no one uses it. You should invest in a hot tub. Just saying
Stayed 2 nights in May 2026
Verified review

10/10 Excellent

Liked: Cleanliness, staff & service, property conditions & facilities
Great stay. Would stay again.
Stayed 3 nights in Dec 2024
Verified review

10/10 Excellent

Liked: Cleanliness, amenities, property conditions & facilities
Great staff, clean and modern hotel. Beautiful room.
Stayed 1 night in Oct 2025