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Tru By Hilton Albany Crossgates Mall

2.5 star property

Photo gallery for Tru By Hilton Albany Crossgates Mall

Indoor pool
Lobby
Lobby
Exterior
Premium bedding, blackout curtains, iron/ironing board

Reviews

8.6 out of 10
Excellent

Popular amenities

  • Pool
  • Parking included
  • Free Wi-Fi
  • Air-conditioning
The current price is AU$167
includes taxes & fees
25 May - 26 May

Explore the area

View map
1651 Western Avenue, Albany, NY, 12203
  • Place, Crossgates Mall
    ‪3 min walk‬
  • Place, Regal Crossgates
    ‪10 min walk‬
  • Place, University at Albany
    ‪5 min drive‬
  • Airport, Albany, NY (ALB-Albany Intl.)
    ‪12 min drive‬

Room options

View all photos for Room, 1 King Bed

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed

9.2 out of 10
Wonderful
(32 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds

9.4 out of 10
Exceptional
(40 reviews)
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub

10.0 out of 10
Exceptional
(1 review)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible, Bathtub (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible, Bathtub (Hearing)

8.0 out of 10
Very good
(1 review)
  • 34 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 1 King Bed, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 1 King Bed, Accessible (Hearing)

9.6 out of 10
Exceptional
(7 reviews)
  • 21 sq m
  • Sleeps 2
  • 1 King Bed
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Roll-In Shower)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Roll-In Shower)

10.0 out of 10
Exceptional
(2 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

View all photos for Room, 2 Queen Beds, Accessible (Hearing)

Premium bedding, blackout curtains, iron/ironing board

Room, 2 Queen Beds, Accessible (Hearing)

8.4 out of 10
Very good
(7 reviews)
  • 37 sq m
  • Sleeps 4
  • 2 Queen Beds
  • Free Wi-Fi

King Studio Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Studio with 2 Queen Beds-Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

One Bedroom Suite with 2 Queen Beds-Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

View all photos for King Suite-Hearing Accessible-Non-Smoking

Premium bedding, blackout curtains, iron/ironing board

King Suite-Hearing Accessible-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

Suite With 2 Queen Beds-Hearing Accessible-Non Smoking

  • Sleeps 6
  • Free Wi-Fi

Suite With 2 Queen Beds And Bathtub-Mobility Accessible Non-Smoking

  • Sleeps 6
  • Free Wi-Fi

View all photos for 1 King Mobilty/Hearing Access Tub Suite Nosmk

Bathroom

1 King Mobilty/Hearing Access Tub Suite Nosmk

  • Sleeps 5
  • Free Wi-Fi

One-Bedroom King Suite-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

1 King Accessible Bathtub Studio Suite Nosmok

  • Sleeps 4
  • Free Wi-Fi

One-Bedroom King Suite with Roll-in Shower

  • Sleeps 4
  • Free Wi-Fi

King Studio Suite-Non-Smoking

  • Sleeps 4
  • Free Wi-Fi

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About the area

Albany

At Tru By Hilton Albany Crossgates Mall, you'll be connected to a shopping centre and 5.4 km (3.4 mi) from Colonie Center Mall. Highlights at this hotel include a complimentary breakfast, an indoor swimming pool and free self-parking. .This pet-friendly hotel offers free WiFi in public areas and a fitness centre, and has a business centre. Added amenities include a free manager's reception, a 24-hour business centre and a snack bar/deli. .Attractions within a 10-minute drive of this Albany hotel include Crossgates Mall and University at Albany.

What's nearby

  • Crossgates Mall - 3 min walk - 0.3 km
  • Regal Crossgates - 10 min walk - 0.9 km
  • University at Albany - 5 min drive - 2.9 km
  • Colonie Center Mall - 8 min drive - 6.1 km
  • MVP Arena - 14 min drive - 16.0 km

Getting around

  • Albany International Airport Station - 9 min drive
  • Albany, NY (ALB-Albany Intl.) - 9 min drive

Restaurants

  • ‪Dunkin' - ‬3 min drive
  • ‪Dave & Buster's - ‬7 min walk
  • ‪Starbucks - ‬6 min walk
  • ‪Cinnabon - ‬6 min walk
  • ‪Maggie McFly’s - ‬6 min walk

About this property

Tru By Hilton Albany Crossgates Mall

Tru By Hilton Albany Crossgates Mall offers its guests an indoor pool and a fitness centre. There's a snack bar/deli on site. Free breakfast is served daily, and guests can also enjoy a free manager's reception. A computer station is on site, and both WiFi and wired Internet are free in public spaces.

Business amenities include a 24-hour business centre and meeting rooms. Barbecue grills, a vending machine, and coffee/tea in common area are also featured at Tru By Hilton Albany Crossgates Mall. Self parking is free.

This Albany hotel is smoke free.

  • 96 guestrooms or units
  • 5 levels
  • Conference rooms
  • Built in 2018
  • Buffet breakfast (free)
  • Manager's reception (free)
  • Deli
  • Business centre (24 hours)
  • Coffee in lobby
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Express check-out
  • Storage area for luggage
  • Pool or billiards table
  • BBQ grill(s)
  • Fireplace in lobby
  • Television in lobby
  • Lift
  • No smoking on site
  • Microwave in a common area
  • Water dispenser
Tru By Hilton Albany Crossgates Mall offers 96 accommodations with a hairdryer and an iron/ironing board. Beds feature premium bedding. Smart televisions come with premium digital channels. Bathrooms include baths or showers.

This Albany hotel provides complimentary wired and wireless Internet access. Business-friendly amenities include telephones along with free local calls (restrictions may apply). Housekeeping is provided on request.

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4.1 out of 5, Very good, 977 reviews
The price is AU$186
includes taxes & fees
17 May - 18 May
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Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi and wired internet

Parking and transport

  • Free self parking on site
  • Limited on-site self parking
  • Wheelchair-accessible parking and van parking available

Food and drink

  • Free buffet breakfast available 6:00 AM to 9:00 AM on weekdays and 7:00 AM to 10:00 AM on weekends
  • Coffee and tea in common areas
  • Free manager's reception (select days)
  • Snack bar/deli

Things to do

  • Billiards/pool table
  • Gym
  • Indoor pool
  • TV in common areas

Family friendly

  • In-room cot
  • In-room microwave
  • Laundry facilities
  • Snack bar/deli

Conveniences

  • 24-hour front desk
  • Laundry facilities
  • Luggage storage
  • Shared microwave
  • Vending machine
  • Water dispenser

Guest services

  • Dry cleaning/laundry service
  • Housekeeping on request

Business services

  • 24-hour business centre
  • Computer station
  • Meeting rooms

Outdoors

  • Barbecue grill
  • Outdoor furniture

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • 6 accessible parking spaces
  • Lift (107 centimetre wide door)
  • Phone accessibility kit
  • Stair-free path to entrance
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible gym
  • Wheelchair-accessible parking
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible van parking

More

  • 5 floors
  • Banquet hall
  • Built in 2018
  • Fireplace in lobby
  • Smoke-free property

Room amenities

Bedroom

  • Blackout drapes
  • Free cot
  • Premium bedding

Bathroom

  • Bathtub or shower
  • Hair dryer
  • Private bathroom
  • Toothbrush and toothpaste (on request)
  • Towels provided

Entertainment

  • Smart TV with premium digital channels

Food and drink

  • Microwave

More

  • Air conditioning (climate-controlled)
  • Eco-friendly toiletries
  • Free local calls
  • Heating (climate-controlled)
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling

Policies

Check-in

Check-in start time: 3:00 PM; check-in end time: midnight

Early check-in subject to availability

Contactless check-in and check-out are available

Late check-in subject to availability

Minimum check-in age - 21

Check-out

Check-out before noon

Contactless check-out

Late check-out subject to availability

Express check-out available

Special check-in instructions

Front desk staff will greet guests on arrival at the property

Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets: USD 75 per accommodation, per stay
  • Only dogs and cats are allowed
  • Maximum 2 pets
    • Service animals are exempt from fees.

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Fees

Guests will be asked to pay the following charges at the property:

  • Breakage deposit: USD 150 per stay

We've listed all charges provided to us by the property.

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Pet fee: USD 75 per accommodation, per stay
  • Service animals are exempt from fees

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
This property reserves the right to pre-authorise the guest's credit card prior to arrival.
Cashless transactions are available
On-site parties or group events are strictly prohibited
Safety features at this property include a fire extinguisher and a smoke detector
This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton)
Charges for extra guests may apply and vary according to property policy.
A cash deposit, credit card or debit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. The name on the credit card used at check-in to pay for incidentals must be the primary name on the guest room reservation. This property accepts Visa, Mastercard, American Express, Discover, Diners Club, debit cards and cash. This property reserves the right to pre-authorise the guest's credit card prior to arrival. On-site parties or group events are strictly prohibited.
    For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions. This property affirms that it follows the cleaning and disinfection practices of CleanStay (Hilton) guidelines.

We should mention

  • Pool access available from 7:00 AM to 11:00 PM
  • This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Property is also known as

Tru Hilton Albany Crossgates Mall Hotel

Tru Hilton Crossgates Mall Hotel

Tru Hilton Albany Crossgates Mall

Tru Hilton Crossgates Mall

Tru By Hilton Albany Crossgates Mall Hotel

Tru By Hilton Albany Crossgates Mall Albany

Tru By Hilton Albany Crossgates Mall Hotel Albany

Frequently asked questions

What is the cancellation policy at Tru By Hilton Albany Crossgates Mall?

Tru By Hilton Albany Crossgates Mall offers free cancellation on select room rates. Check out the cancellation policy for more info.

How much does it cost to stay at Tru By Hilton Albany Crossgates Mall?

As of 14 May 2026, prices found for a 1-night stay for 2 adults at Tru By Hilton Albany Crossgates Mall on 25 May 2026 start from AU$167, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is parking available at Tru By Hilton Albany Crossgates Mall?

Yep, Tru By Hilton Albany Crossgates Mall has a free self car park.

Are there any beaches close to Tru By Hilton Albany Crossgates Mall?

The closest beach to Tru By Hilton Albany Crossgates Mall is Thompsons Lake State Park Beach (15.8 km).

Does Tru By Hilton Albany Crossgates Mall have a pool?

Tru By Hilton Albany Crossgates Mall has a pool and an indoor pool. The pool is open 7:00 AM to 11:00 PM.

Is Tru By Hilton Albany Crossgates Mall family-friendly?

You bet! With amenities such as laundry facilities and a BBQ, as well as free infant beds in the guestrooms, it's no surprise that Tru By Hilton Albany Crossgates Mall is a hit with families.

Does Tru By Hilton Albany Crossgates Mall serve breakfast?

Yep, our travelers speak well of the free buffet brekkie here! Available weekdays between 6:00 AM and 9:00 AM and on weekends from 7:00 AM to 10:00 AM, this is the perfect place to fuel up for a big day of adventure.

Is there a free airport shuttle available at Tru By Hilton Albany Crossgates Mall?

No, Tru By Hilton Albany Crossgates Mall does not offer an airport shuttle service.

What time are check-in & check-out at Tru By Hilton Albany Crossgates Mall?

Check-in begins at 3:00 PM. Check-out time is noon.

Tru By Hilton Albany Crossgates Mall Reviews

Reviews

8.6

Excellent

Rating 10 - Excellent. 571 out of 1000 reviews
Rating 8 - Good. 243 out of 1000 reviews
Rating 6 - Okay. 95 out of 1000 reviews
Rating 4 - Poor. 44 out of 1000 reviews
Rating 2 - Terrible. 47 out of 1000 reviews

9.0/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

9.0/10

Property conditions & facilities

Reviews

6/10 Okay

Hadassah

Liked: Cleanliness, staff & service, amenities
The hotel service was great. The breakfast food could be a bit better. They don’t inform you of the amount of the hold they keep on your card until checkout. 4 days after checkout it’s still on hold.
Stayed 1 night in Feb 2026

10/10 Excellent

Giuseppina

Liked: Cleanliness, staff & service, amenities
Clean room. Spacious. Courteous front staff
Stayed 1 night in Feb 2026

10/10 Excellent

Trimala

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Room was good. Staff was very nice
Stayed 2 nights in Jan 2026

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Jan 2026

6/10 Okay

Charlotte, London

Liked: Staff & service, amenities, property conditions & facilities
I had to clean the bathroom of hairs when I first arrived, and there was zero housekeeping in four days. This was not ok. Breakfast and the staff were fab, and the room otherwise clean…
Stayed 4 nights in Dec 2025

2/10 Terrible

Vanessa

Disliked: Staff & service
Stayed 1 night in Jan 2026

10/10 Excellent

Patricia

Business traveller
Liked: Cleanliness, staff & service, amenities
Everything was great!
Stayed 1 night in Jan 2026

6/10 Okay

Lyubomir, Harwich

Stayed 1 night in Jan 2026

10/10 Excellent

Neil

Liked: Cleanliness, amenities, property conditions & facilities
Very clean room. Helpful staff.
Stayed 1 night in Jan 2026

10/10 Excellent

Susannah

Stayed 1 night in Dec 2025

10/10 Excellent

Mike, Fall River

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Great facilities, helpful staff.
Stayed 2 nights in Dec 2025

10/10 Excellent

ian

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property with comfortable beds and breakfast included.
Stayed 1 night in Dec 2025

10/10 Excellent

Misty M

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Unfortunately due to an ice storm I was not able to make the hour long drive home I booked the Tru Hotel here on Expedia and it was clean, quiet, the staff was super helpful and compassionate.
Stayed 1 night in Dec 2025

10/10 Excellent

Annabelle

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 2 nights in Dec 2025

10/10 Excellent

Stephen, Astoria

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent
Stayed 1 night in Dec 2025

10/10 Excellent

Stephen, Astoria

Stayed 1 night in Dec 2025

8/10 Good

Mike, Fall River

Stayed 2 nights in Nov 2025

8/10 Good

Edward, Totowa

Business traveller
Liked: Cleanliness, property conditions & facilities
It was a nice hotel. Unfortunately; I was there during a big snowstorm. The hotel was booked solid. I was only able to get a handicap room. The H/C room was next to a mechanical room. Something was going on and I heard banging at 2 in the morning. The room did it's job.
Stayed 2 nights in Dec 2025

4/10 Poor

Marlene

Travelled with family
Liked: Staff & service, amenities
Disliked: Cleanliness
There was hair in the sink. The electric shade remote did not work and there were stink bugs (2) in the bathroom.
Stayed 1 night in Dec 2025

10/10 Excellent

Marianne

Stayed 1 night in Nov 2025

10/10 Excellent

Sarina

Stayed 1 night in Nov 2025

8/10 Good

Frederick, Merida

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Sheets didn't fit the bed, perfunctory cleaning during our stay and breakfast is like military food. Very nice staff.
Stayed 3 nights in Nov 2025