4.1 out of 5

" Spa was dirty and we had to clean before using. Shower door doesn't shut properly and water spills out on to floor. Television volume wouldn't turn d ... " More

By a verified traveller on Thu 14 Jun 2018

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Hotel Description

A luxury stay in the heart of Airlie Beach awaits you at at Waterfront Whitsunday Retreat. Within steps you'll find Port of Airlie and Airlie Beach Lagoon within a 15-minute stroll. Highlights at this romantic hotel include a nearby private beach, an outdoor swimming pool and in-room kitchens.

All 6 rooms feature flat-screen TVs with cable channels, and you can enjoy private spa tubs, free WiFi and furnished balconies. Kitchens come equipped with fridges, microwaves and hobs, and minibars provide refreshments. Pillowtop beds and premium bedding invite a comfortable night's sleep, and you'll find nice touches like designer toiletries. IPod docks, DVD players and espresso makers are also available.

A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. Enjoy access to boat tours, ecotours and kayaking. Plus you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Places within a 15-minute walk of this 4.5-star Airlie Beach hotel include Boathaven Beach and Airlie Beach Market.

One Bedroom Suite with Balcony Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$227* Per night/room 25 Aug. - 26 Aug.

2 Bedroom 2 Bathroom Top Floor Jacuzzi Penthouse

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom 2 Bathroom Top Floor Jacuzzi Penthouse

Bed Count 1 Full Bed Maximum Occupancy 8 Max

One Bedroom Two Bathroom Top Floor Jacuzzi Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

at Waterfront Whitsunday Retreat ratings based on 81 Verified Reviews

Review Summary
4.1 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Waterfront Whitsunday Retreat

Everyone (40) Couples (37) Family (4)
3 out of 5
The apartment needs some maintenance, Fan makes noise, mold on the roof and toliet was making noises. Great location, just run down.

Posted by on 11 Apr. 2019

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Comment from Hotel Management

17 Apr. 2019 by Guest Services Team

Thank you for your comments. We have taken these on board and are currently working to rectify these issues.

5 out of 5
Beautiful property, would definitely stay there again

Posted by on 20 Feb. 2019

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Comment from Hotel Management

27 Feb. 2019 by Guest Services Team

Thank you for your review and we are thrilled you had a great stay. We look forward to welcoming you back in the future.

5 out of 5

Posted by on 14 Jan. 2019

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Comment from Hotel Management

15 Jan. 2019 by Management

Thanks for staying with us. We appreciate your feedback!

4 out of 5

Posted by on 6 Nov. 2018

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Comment from Hotel Management

6 Nov. 2018 by Guest Services Team

Thank you.

3 out of 5
Spa was dirty and we had to clean before using. Shower door doesn't shut properly and water spills out on to floor. Television volume wouldn't turn down. Floor could have used a vacuum. Bit overpriced considering no real ocean views

Posted by on 14 Jun. 2018

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5 out of 5

Great outlook

Staff very helpful and we enjoyed our stay. Has a very steep drive way which is a challenge.

Posted by on 24 Feb. 2018

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4 out of 5

Boys trip

Relaxtion. Great location to town, awesome view. The penthouse was clean and what we expected, staff are awesome and helped in many ways

Posted by , from dysart on 9 Nov. 2017

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4 out of 5

Very good location but hotel is very dated

The location is great, only a short walk to Airlie CBD. Stayed in the 3 bedroom penthouse and was very dated. Hot tub did not work, and was a little disappointing expecting at 4.5 star apartment.

Posted by , from Mackay on 17 Sep. 2017

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2 out of 5
Disappointed for the amount of money that I paid. Located in a good position,however you would forgo that with the amount of road noise. Very old facilities for a penthouse "Luxury" suite. It definitely requires a major update!

Posted by on 28 Aug. 2017

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4 out of 5

Excellent Room.

My girlfriends and I really enjoyed our stay but found that the DVD player and oven didn't work, and there was no one in reception over the weekend to assist and my text message for assistance went unanswered. We did have a really wonderful weekend away despite that though. Beautiful property.

Posted by , from Mackay Qld on 2 Aug. 2017

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About the at Waterfront Whitsunday Retreat

Location 438 Shute Harbour Road, Airlie Beach, QLD 4802

Property Features

A private beach is featured. As a guest of at Waterfront Whitsunday Retreat, you'll find an outdoor pool, spa services, and a terrace. Event space at this hotel measures 1615 square feet (150 square metres). Public spaces have free WiFi. A round-trip airport shuttle (available on request) is available for a fee. Tour or ticket assistance, a BBQ, and a garden are also featured at the luxury at Waterfront Whitsunday Retreat. The hotel can provide concierge services, limo/town car service, and wedding services. Self parking is free. For a fee, the property may offer extended parking privileges after check-out. You'll have access to the outdoor pool and health club at a partner property. This 4.5-star Airlie Beach hotel is smoke free.

  • 1 building
  • 6 guestrooms or units
  • 2 levels
  • 1615 sq ft of conference space
  • 150 sq. m of conference space
  • Built in 2006
  • Umbrellas for the pool
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Airport: Proserpine, QLD (PPP-Whitsunday Coast) (39.6 km / 24.6 mi)
  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

At Waterfront Whitsunday Retreat offers 6 forms of air-conditioned accommodation which are accessible via exterior corridors, and features private hot tubs and iPod docking stations. Rooms open to furnished balconies. Pillowtop beds feature premium bedding. 50-inch Flat-screen televisions come with premium cable channels, DVD players and video game consoles. Accommodation at this 4.5-star hotel has kitchens with full-sized fridge/freezers, hobs, microwaves and kitchenware and utensils. Bathrooms include a shower, designer toiletries, complimentary toiletries and a hairdryer. Guests can surf the web using complimentary wireless Internet access. Business-friendly amenities include safes and telephones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered on a daily basis and in-room massages can be requested.

  • Private hot tub
  • In-room kitchen
  • Private balcony (furnished)
  • Pillowtop beds
  • Minibar
  • iPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Fridge (full size)
  • Microwave
  • Hob
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Gaming console
  • Massage in room (surcharge)
  • Hairdryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Exterior corridor access
  • Climate control
  • Ceiling fan
  • Ensuite bathroom

Spa Services

  • Deep tissue massage
  • Reflexology
  • Couples treatment rooms
  • Manicures and pedicures
  • Detoxification wrap
  • Body wraps
  • Body treatments
  • Body scrubs
  • Facial treatments
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is 18

Special check-in instructions:

The front desk is open daily from 9 AM - 5 PM.
If you are planning to arrive after 4:30 PM, please contact the property in advance using the information on the booking confirmation.

Airport shuttle service is available on request. Fees may apply. Contact the property in advance to make arrangements.

The front desk at this property is open daily from 9 AM - 5 PM.
Guests arriving after 4:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation.

Airport transport is offered on request. Fees may apply. Please make arrangements in advance by contacting the property.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pets

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification are required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges. Minimum Spring Break check-in age is 18 years old.

  • Only service animals are allowed
  • No cots (infant beds) available
  • No lifts
  • Minimum guest age is 18
  • Caters to adults only

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one way)
  • Airport shuttle fee per child: AUD 20 (one-way), (from 18 to 18 years old)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Whitsunday
  • Waterfront Whitsunday Retreat
  • Waterfront Whitsunday Retreat Airlie Beach
  • Waterfront Whitsunday Retreat Hotel
  • Waterfront Whitsunday Retreat Hotel Airlie Beach
  • Whitsunday Retreat
  • Whitsunday Waterfront Retreat
  • At Waterfront Whitsunday Retreat Airlie Beach/Whitsunday Islands

You should know

  • At Waterfront Whitsunday Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details.
  • Reservations are needed for massage services and spa treatments. For reservations, contact the hotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.