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4.0 out of 5

"Staff were friendly and location was great but the price paid was too expensive for the unit. " More

By a verified traveller on Mon 02 Jan 2023

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Hotel Description

At Waterfront Whitsunday Retreat puts you in the heart of Airlie Beach, within steps of Great Barrier Reef and Port of Airlie. Highlights at this aparthotel include a nearby private beach, an outdoor swimming pool, and in-room kitchens.

Each apartment is soundproofed and features a flat-screen TV with cable channels, along with a private spa tub, free WiFi, and a balcony. A kitchen comes with a refrigerator, a microwave, and a stovetop, making in-room dining convenient, and the minibar provides refreshments. A pillowtop bed and premium bedding welcome you to a good night's rest, and other nice touches include designer toiletries. An iPod dock, a DVD player, and an espresso maker are also available.

A day of pampering can include deep-tissue massages and detox wraps along with aromatherapy and hydrotherapy. Plus you'll find free WiFi in public areas and laundry facilities. There's also free self parking, along with the convenience of an airport shuttle.

Sights within a 15-minute walk of this Airlie Beach aparthotel include Boathaven Beach and Airlie Beach Market.

One Bedroom Suite with Balcony Spa

Bed Count 1 King Bed Maximum Occupancy 2 Max
AU$218* Per night/room 5 Feb. - 6 Feb.

2 Bedroom 2 Bathroom Top Floor Jacuzzi Penthouse

Bed Count 2 King Beds Maximum Occupancy 4 Max

3 Bedroom 2 Bathroom Top Floor Jacuzzi Penthouse

Bed Count 1 Full Bed Maximum Occupancy 8 Max

One Bedroom Two Bathroom Top Floor Jacuzzi Penthouse

Bed Count 1 King Bed Maximum Occupancy 2 Max

at Waterfront Whitsunday Retreat ratings based on 92 Verified Reviews

Review Summary
4.0 out of 5 4.0 out of 5.0
Room cleanliness 4.0 out of 5.0
Service & staff 4.0 out of 5.0
Room comfort 4.0 out of 5.0
Hotel condition 4.0 out of 5.0

Guest reviews for at Waterfront Whitsunday Retreat

Everyone (46) Couples (40) Family (5)
3 out of 5
Staff were friendly and location was great but the price paid was too expensive for the unit.

Posted by on 2 Jan. 2023

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1 out of 5
Terrible, $300 a night for a room that had a thick coating of dust on every surface, and is well overdue for renovation or even basic maintenance. Our bathroom sink drain had its own life forms growing due to lack of sanitary care, along with black scum stains in the toilet, floors showing signs of black mould forming in areas as well as a shower that had been poorly repaired with a second floor that was spongey and oozed mould and unpleasantries during showering. We planned to cook in our room, but was left watching the butter set in the pan due to lack of function from the stove. Advertised with a spa, one of the jets fell out on first use, lucky we are DIY minded and re secured it. Bed time was the equivalent of inhaling a mouth full of dryer lint due to the poorly cleaned bedding, with a nice view of it drifting into the air under the modern LED lamps. The quality standards advertised for this hotel are definitely not being followed and even after cutting our holiday short by 3 nights, no longer being able to tolerate dust allergies and health concerns from the state of the bathroom, the discounted price we were eventually offered from our complaint to staff was still robbery for the state of accommodation provided. DO NOT STAY HERE!

Posted by on 23 Jul. 2022

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2 out of 5
Leaking aircon, leaking toilet

Posted by on 22 Dec. 2021

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4 out of 5
Property wasn’t far from the Main Street , so a very easy walk . Property is a bit out dated but very comfortable to stay .

Posted by on 14 Oct. 2021

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Comment from Hotel Management

31 Oct. 2021 by Jeff Aquilina - Managing Director

Dear Michele, Thank you for your 4 out of 5 review, the team and I are so pleased you enjoyed your stay. Lovely to read you enjoyed our superb location. Hope you can visit us again.

5 out of 5
The noisy prick above us and his cigarette ash all over the pool deck in front of us

Posted by on 29 Aug. 2021

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2 out of 5
The location was good small walk across the street to coffee club . The bed was also good, and lovely service. But the bathroom floors and alot of wear and tear, to the point we didn’t feel comfortable. Personally wouldn’t stay again but each time their own .

Posted by on 23 Aug. 2021

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2 out of 5
Great location and staff but run down and very tired. Fridge broken, rain shower does not work, balcony door does not lock, toilet seat not attached, toaster only toasts on one side, lounge falling apart. Needs a full refurbishment and given the amount of property this group manages should not be an issue. Maybe a management change is required?

Posted by , from Toowoomba on 23 Aug. 2020

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Comment from Hotel Management

24 Aug. 2020 by Guest Service Team

Dear Wayne, I am sorry you weren't happy with your accommodation. We take these issues seriously and will be addressing them immediately. We could have resolved some issues while you were still here.

3 out of 5
The spa on balcony. Rest needs up dating and the picture on website needs to be upgraded as they have pics of the penthouse for the spa room. Spa room had no view like the picture on the web site. 4/10

Posted by on 12 Jul. 2020

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Comment from Hotel Management

15 Jul. 2020 by Guest Service Team

Thank you for your feedback, we appreciate it.

2 out of 5

Posted by on 9 Jul. 2020

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Comment from Hotel Management

19 Jul. 2020 by Guest Service Team

Thank you for your review and we appreciate your feedback.

2 out of 5

Posted by on 13 Jun. 2020

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Comment from Hotel Management

18 Jun. 2020 by Guest Service Team

Thank you for your review. We appreciate your feedback.

About the at Waterfront Whitsunday Retreat

Location 438 Shute Harbour Road, Airlie Beach, QLD 4802

Property Features

A private beach is featured. As a guest of at Waterfront Whitsunday Retreat, you'll find an outdoor pool, spa services, and a terrace. Event space at this aparthotel measures 1615 square feet (150 square meters) and includes conference space. WiFi is free in public spaces. An airport shuttle (available 24 hours) is available for a fee. Tour/ticket assistance, barbecue grills, and a garden are also featured at at Waterfront Whitsunday Retreat. The aparthotel can provide concierge services, limo/town car service, and wedding services. Free self parking is available. The property offers extended parking privileges. You'll have access to the outdoor pool and health club at a partner property. This 4-star Airlie Beach aparthotel is smoke free.

  • 1 building
  • 6 guestrooms or units
  • 2 levels
  • 1615 sq ft of conference space
  • 150 sq m of conference space
  • Built in 2006
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Dry cleaning
  • Self-service laundry
  • Front desk (limited hours)
  • Express check-in
  • Express check-out
  • Storage area for luggage
  • Front-desk safe
  • Car service
  • Tour and ticket information
  • Concierge
  • Wedding services available
  • Terrace
  • Garden
  • BBQ grill(s)
  • Outdoor picnic space
  • Newspapers in lobby (free)
  • Bellhop
  • No smoking on site

Internet

Available in all rooms: Free WiFi

Available in some public areas: Free WiFi

Parking

Free self parking

Transport

  • Property shuttles: Airport shuttle
  • Parking: Free self parking

Room Amenities

At Waterfront Whitsunday Retreat offers 6 accommodations, which are accessible via exterior corridors and feature private spa tubs and iPod docking stations. Rooms open to balconies. Pillowtop beds feature premium bedding. 50-inch flat-screen televisions come with premium cable channels, DVD players, and video-game consoles. Accommodations at this 4-star aparthotel have kitchens with full-sized refrigerators/freezers, stovetops, microwaves, and cookware/dishes/utensils. Bathrooms include showers, designer toiletries, complimentary toiletries, and hair dryers. This Airlie Beach aparthotel provides complimentary wireless Internet access. Business-friendly amenities include safes and phones. Additionally, rooms include minibars and espresso makers. Housekeeping is offered daily and in-room massages can be requested.

  • Private hot tub
  • In-room kitchen
  • Private balcony
  • Pillowtop beds
  • Minibar
  • IPod dock
  • Flat-screen television
  • Cable channels
  • Premium channels
  • DVD player
  • Refrigerator (full size)
  • Microwave
  • Stove
  • Espresso maker
  • Kitchenware
  • Luxury bedding
  • Shower
  • Housekeeping (daily)
  • Gaming console
  • Massage in room (surcharge)
  • Hair dryer
  • Safe
  • Designer toiletries
  • Telephone
  • Iron and ironing board
  • Sound-insulated rooms
  • Exterior corridor access
  • Climate control (air conditioning)
  • Ceiling fan

Spa Services

  • Body treatments
  • Facial treatments
  • Couples treatment rooms
  • Manicures and pedicures
  • Body wraps
  • Body scrubs
  • Aromatherapy treatments
  • Hydrotherapy treatments
  • Massages
  • Deep tissue massage
  • Reflexology
  • Detoxification wrap

Hotel Policies

Check-in

  • Check-in time starts at 2:00 PM
  • Minimum check-in age is: 18
  • Check-in time ends at midnight

Special check-in instructions:

This property offers transfers from the airport (surcharges may apply). To arrange pick-up, guests must contact the property 24 hours prior to arrival, using the contact information on the booking confirmation. The front desk is open daily from 9 AM - 5 PM. To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. If you are planning to arrive after 4:30 PM please contact the property in advance using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival.

At Waterfront Whitsunday Retreat offers transfers from the airport (fees may apply). Please contact the property at the number on the booking confirmation 24 hours prior to arrival with your arrival details. The front desk at this property is open daily from 9 AM - 5 PM.
To arrange for check-in, guests must contact the property at least 72 hours prior to arrival using the information on the booking confirmation. Guests arriving after 4:30 PM must make advance arrangements by contacting the property using the information on the booking confirmation. Guests must contact the property in advance for check-in information. Front desk staff will greet guests on arrival.

Check-out

  • Check-out by 11 AM

Payment types

Children and extra beds

  • Children younger than 18 are not allowed at this adults-only property. All guests 18 and older are welcome.
  • Cribs (infant beds) are not available.

Pet Policy

  • No pets allowed, but service animals are welcome

Policies

Charges for extra guests may apply and vary according to property policy.

A credit card for incidental charges and government-issued photo identification may be required upon check-in.

Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.

Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, JCB International, Union Pay, debit cards, and cash. This property advises that enhanced cleaning and guest safety measures are currently in place. The property is professionally cleaned; disinfectant is used to clean the property; commonly-touched surfaces are cleaned with disinfectant between stays; bed sheets and towels are laundered at a temperature of at least 60°C/140°F. Social distancing measures are in place.

  • No cots (infant beds) available
  • No lifts
  • Minimum guest age is 18
  • Caters to adults only
  • Service animals are allowed
  • Service animals are exempt from fees/restrictions
  • Debit cards
  • UnionPay
  • Staffed front desk
  • Property uses a professional cleaning service
  • Property is cleaned with disinfectant
  • Social distancing measures are in place
  • Contactless check-in is available
  • Property confirms they are implementing enhanced cleaning measures
  • No gap period between guests' stays
  • Bed sheets and towels are washed at a temperature of at least 60°C/140°F
  • Commonly touched surfaces are cleaned with disinfectant
  • Property confirms they are implementing guest safety measures
  • Contactless check-out is available
  • Property follows sanitisation practices of Safe Travels (WTTC - Global)

Fees

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Airport shuttle fee: AUD 20 per person (one-way)
  • Early check-in fee: AUD 25 (subject to availability)
  • Late check-out fee: AUD 25 (subject to availability)
  • Credit card charges are subject to a surcharge of 1.5 percent

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

Hotel Names

  • Waterfront Whitsunday
  • Waterfront Whitsunday Retreat
  • Waterfront Whitsunday Retreat Airlie Beach
  • Waterfront Whitsunday Retreat Hotel
  • Waterfront Whitsunday Retreat Hotel Airlie Beach
  • Whitsunday Retreat
  • Whitsunday Waterfront Retreat
  • At Waterfront Whitsunday Retreat Airlie Beach/Whitsunday Islands
  • at Waterfront Whitsunday Retreat Aparthotel
  • at Waterfront Whitsunday Retreat Airlie Beach
  • at Waterfront Whitsunday Retreat Aparthotel Airlie Beach

You should know

  • Reservations are needed for massage services and spa treatments. For reservations, contact the aparthotel before arrival using the contact information on the booking confirmation.
  • This is an adults-only property and children 17 years old and younger aren't allowed.
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Frequently Asked Questions

*Price based on the lowest price found within past 24 hours and based upon one night stay for two adults over the next thirty days. Prices and availability subject to change. Additional terms may apply.