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Playa Suites Acapulco

4.0 star property

Photo gallery for Playa Suites Acapulco

A resort with a beach, a pool, and a view of the sea.
Exterior
4 outdoor pools, pool umbrellas, pool loungers
A hotel room with a bed, a desk with a TV, a chair, and a view of the sea.
Private beach, white sand, sun-loungers, beach umbrellas

Reviews

6.8 out of 10

Popular amenities

  • On private beach
  • Pool
  • All-inclusive
  • Spa
  • Restaurant
  • Air-conditioning

Explore the area

View map
Costera M. Aleman 123, Fracc. Magallanes, Acapulco, GRO, 39670
  • Place, Diana the Huntress
    ‪5 min walk‬
  • Place, Condesa Beach
    ‪7 min walk‬
  • Place, Parque Papagayo
    ‪14 min walk‬
  • Airport, Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.)
    ‪53 min drive‬

Room options

View all photos for Suite Junior With Partial Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Junior With Partial Sea View

  • Partial sea view
  • 32 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite Standard With Street View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite Standard With Street View

  • 32 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Suite With Sea View

1 bedroom, down duvets, in-room safe, iron/ironing board

Suite With Sea View

  • Sea view
  • 32 sq m
  • Sleeps 4
  • Free Wi-Fi

View all photos for Junior Suite

A bedroom with two beds, a dresser, a mirror, a TV, and a window with curtains.

Junior Suite

  • Partial ocean view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds OR 1 King Bed
  • Free Wi-Fi

View all photos for Bahia Suite

A hotel room with two beds, a TV, a desk with a lamp, and a view of the sea.

Bahia Suite

  • Sea view
  • 59 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

View all photos for Estandar Suite

A hotel room with two beds, a dresser, a TV, and a window with curtains.

Estandar Suite

  • City view
  • 60 sq m
  • 1 bedroom
  • Sleeps 4
  • 2 Double Beds
  • Free Wi-Fi

About the area

Acapulco

An all-inclusive stay in Acapulco awaits you at Playa Suites Acapulco. Within just a 10-minute stroll, you'll find Diana the Huntress and Condesa Beach. Highlights at this beachfront hotel include 2 restaurants, 4 outdoor swimming pools and a full-service spa. .A day of pampering can include massages, body scrubs and mani/pedis. The buffet restaurant, Las Gaviotas, serves international cuisine and is open for breakfast and dinner. With 2 lounge bars and a beach bar to choose from, you can enjoy a drink at the hotel. Spend the day at the private beach where you'll find sunloungers, and enjoy the on-site free kids' club and gym. Plus you'll find free Wi-Fi in public areas, a children's swimming pool and a coffee shop/cafe. Each morning buffet breakfast is served between 7:00 AM and noon. There's also the convenience of valet parking. .Sights within a 10-minute drive of this 4-property class Costera Acapulco hotel include Parque Papagayo and La Quebrada Cliffs.

What's nearby

  • Diana Galleries Mall - 2 min walk - 0.2 km
  • Diana the Huntress - 5 min walk - 0.5 km
  • Condesa Beach - 7 min walk - 0.6 km
  • Parque Papagayo - 14 min walk - 1.2 km
  • Papagayo Beach - 17 min walk - 1.5 km

Getting around

  • Acapulco, Guerrero (ACA-General Juan N. Alvarez Intl.) - 34 min drive

Restaurants

  • ‪Helados Santa Clara - ‬1 min walk
  • ‪Los Tarascos - ‬2 min walk
  • ‪Barra Vieja 520 - ‬2 min walk
  • ‪Micheladas De La Calle - ‬3 min walk
  • ‪Nude at the Beach - ‬7 min walk

About this property

Playa Suites Acapulco

Playa Suites Acapulco is an all-inclusive hotel. Room rates include meals and beverages at on-site restaurants and bars. Other items and amenities, including taxes and gratuities, and access to recreational activities and entertainment may also be included. Additional charges may apply for meals at some restaurants, special dinners and dishes, certain beverages and other amenities.

Step outside to feel the sun on your face and the sand in your toes on the white sand beach. Spend the day at the beach and work on your tan with sunloungers (chaise longues) or relax in the shade with umbrellas. At Playa Suites Acapulco, you can cool off in one of the 4 outdoor swimming pools and indulge in a pampering afternoon at the full-service spa.

There are 2 restaurants on site, as well as a coffee shop/cafΘ and a nearby snack bar/deli. You can enjoy a drink at one of the bars, which include 2 bars/lounges, a beach bar and a poolside bar. WiFi is free in public spaces. This all-inclusive hotel also offers a complimentary children's club, a children's pool and a fitness centre. Parking is available for a fee.

This 4-star Acapulco hotel is smoke free.

  • 488 guestrooms or units
  • 18 levels
  • 2 buildings
  • 2 dining venues
  • 2 bars or lounges
  • Conference rooms
  • 5264 sq ft of conference space
  • 489 sq. m of conference space
  • Built in 1997
  • Deli
  • Kid's club (free)
  • Beach lounge chairs
  • Towels for the beach
  • Umbrellas for the beach
  • Poolside lounge chairs
  • Umbrellas for the pool
  • Conference space
  • Breakfast available (surcharge)
  • Dry cleaning
  • Self-service laundry
  • Front desk (24 hours)
  • Storage area for luggage
  • Front desk safe
  • Tour and ticket information
  • Wedding services available
  • Corner/local shop
  • Terrace
  • Gift shop
  • Beauty salon
  • On-site shopping
  • Lift
  • No smoking on site
  • Bar on the beach
  • Coffee shop
  • Bar by the pool
Playa Suites Acapulco offers 488 accommodations with a safe and free toiletries. Rooms open to balconies. This accommodation offers separate sitting areas. Beds feature down duvets. Flat-screen televisions come with satellite channels. Bathrooms include baths or showers. An iron/ironing board and hairdryers can be requested. Cots/infant beds (complimentary) are also available. Housekeeping is provided on a daily basis.
The on-site spa has couples treatment room(s). Services include facials, body scrubs, body treatments and manicures and pedicures.

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Property amenities

Internet

  • Available in some public areas: Free WiFi

Parking and transport

  • Valet parking on site (MXN 100 per night)
  • Limited on-site valet parking
  • Wheelchair-accessible parking available

Food and drink

  • Daily buffet breakfast available 7:00 AM to noon for a fee: MXN 250 for adults and MXN 150 for children
  • 2 bars/lounges
  • 2 restaurants
  • A beach bar
  • A coffee shop/cafe
  • A poolside bar
  • Snack bar/deli

Restaurants on site

  • El Morro
  • Las Gaviotas

Things to do

  • 4 outdoor pools
  • Beach volleyball
  • Children's pool
  • Free children's club
  • Full-service spa
  • Gym
  • Playground
  • Shopping

Conveniences

  • 24-hour front desk
  • Gift shop/newsstand
  • Grocery/convenience store
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Vending machine

Guest services

  • Dry cleaning/laundry service
  • Housekeeping (daily)
  • Tour and ticket assistance
  • Wedding services

Business services

  • 5,264 square feet of conference space
  • Meeting rooms

Outdoors

  • Beach loungers
  • Beach towels
  • Beach umbrellas
  • On a private beach
  • On the bay
  • Pool loungers
  • Pool umbrellas
  • Terrace

Full-service spa

  • Body scrubs
  • Couples treatment rooms
  • Facials
  • Manicures/pedicures
  • Massage

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Lift
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel

More

  • 18 floors
  • 2 buildings
  • Built in 1997
  • Reception hall
  • Smoking not allowed

Room amenities

Bedroom

  • Down comforter
  • Free cot

Bathroom

  • Bathtub or shower
  • Free toiletries
  • Hair dryer (on request)
  • Private bathroom
  • Shampoo
  • Towels provided

Entertainment

  • Flat-screen TV with satellite channels

Food and drink

  • Room service

More

  • Air conditioning (climate-controlled)
  • Iron/ironing board on request
  • Safe
  • Separate sitting area

Policies

Check-in

Check-in start time: 3 PM; check-in end time: noon
Late check-in subject to availability
Minimum check-in age - 18

Check-out

Check-out before noon

Special check-in instructions

Front desk staff will greet guests on arrival at the property
Information provided by the property may be translated using automated translation tools

Access methods

Staffed front desk

Pets

  • Pets and service animals are not allowed at Playa Suites Acapulco

Children and extra beds

  • Children are welcome.
  • Rollaway/extra beds are not available.
  • Free cots (infant beds)!

Payment types

Important information

Optional extras

The fees and deposits listed below will be charged at the time of service, check-in, or check-out.

  • Fee for buffet breakfast: from approximately MXN 250.00 for adults and from MXN 150.00 for children
  • Valet parking fee: MXN 100 per night
  • Cleaning/housekeeping/linen are available for an additional fee

This may not be a comprehensive list. Fees and deposits are subject to change and might not include tax.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
Minimum Spring Break check-in age is 18 years old.
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a fire extinguisher and a smoke detector
This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children; if you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room
Charges for extra guests may apply and vary according to property policy.
A credit card for incidental charges and government-issued photo identification may be required upon check-in.
Special requests are subject to availability at the time of check-in. Special requests can't be guaranteed and may incur additional charges.
    This property is managed by a professional host. The provision of housing is linked to their trade, business or profession. This property has outdoor spaces, such as balconies, patios and terraces, which may not be suitable for children. If you have any concerns, we recommend contacting the property prior to your arrival to confirm that they can accommodate you in a suitable room. Minimum Spring Break check-in age is 18 years old. This property accepts Visa, Mastercard, American Express, debit cards and cash. For guests' safety, the property includes a fire extinguisher and a smoke detector in all accommodation. Cashless payment methods are available for all transactions.

We should mention

  • Registered guests are the only ones allowed to be in guestrooms.
  • Pets and service animals are not allowed on site.

Property is also known as

Playa Suites
Playa Suites Acapulco
Playa Suites Hotel
Playa Suites Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Acapulco Hotel Acapulco
Playa Hotel Acapulco
Playa Resort Acapulco
Playa Suites Hotel
Playa Suites Acapulco
Playa Suites Hotel Acapulco

Frequently asked questions

What is the cancellation policy at Playa Suites Acapulco?

Playa Suites Acapulco offers free cancellation on select room rates. Check out the cancellation policy for more info.

Is parking available at Playa Suites Acapulco?

Yep, Playa Suites Acapulco has valet parking for MXN 100 per night.

Are there any beaches close to Playa Suites Acapulco?

Yep, Playa Suites Acapulco is a short 8-minute walk from Condesa Beach. Fun beach activities include volleyball and waterskiing. You can also find boat tours.

Is there a spa on site at Playa Suites Acapulco?

Yep, there is an onsite spa at Playa Suites Acapulco. You'll enjoy heaps of services like body scrubs, facials and body treatments.

Does Playa Suites Acapulco have a pool?

Playa Suites Acapulco has 4 outdoor swimming pools and a kids' pool. Grab your bathers and lounge poolside while enjoying under the shade of an umbrella and with a coldie from the bar.

What luxury perks are available at Playa Suites Acapulco?

Playa Suites Acapulco features a private beach, 4 outdoor pools and a full-service spa.

What makes Playa Suites Acapulco a romantic place to stay?

Couples spa treatments and beachfront dining, as well as private balconies in the guestrooms, all help set the scene for a romantic weekend at Playa Suites Acapulco.

Is Playa Suites Acapulco family-friendly?

You bet! With amenities such as a free children's club and a children's pool, as well as free infant beds in the guestrooms, it's no surprise that Playa Suites Acapulco is a hit with families.

Does Playa Suites Acapulco serve breakfast?

You bet, buffet brekkie is served daily between 7:00 AM and noon.

Is there a free airport shuttle available at Playa Suites Acapulco?

No, Playa Suites Acapulco does not offer an airport shuttle service.

Is there a bar or restaurant at Playa Suites Acapulco?

Yep, they've got a beach bar and 2 restaurants. Pre dinner cocktails anyone?

What time are check-in & check-out at Playa Suites Acapulco?

Check-in begins at 3 PM. Check-out time is noon.

Are pets allowed at Playa Suites Acapulco?

No, pets and service animals are not allowed.

Playa Suites Acapulco Reviews

Reviews

6.8
Rating 10 - Excellent. 241 out of 1000 reviews
Rating 8 - Good. 260 out of 1000 reviews
Rating 6 - Okay. 239 out of 1000 reviews
Rating 4 - Poor. 124 out of 1000 reviews
Rating 2 - Terrible. 136 out of 1000 reviews

7.2/10

Cleanliness

7.2/10

Staff & service

6.8/10

Amenities

6.4/10

Property conditions & facilities

Reviews

Verified

6/10 Okay

Adrian

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
It is a good location for this hotel, very convenient.
Stayed 4 nights in Feb 2025
Verified

6/10 Okay

Walter

Did not meet expectations
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

ALEJANDRA

Liked: Property conditions & facilities
😍
Stayed 1 night in May 2024
Verified

4/10 Poor

Ivonne

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
The location is perfect, the hotel facilities are old, the furniture in the rooms is broken, the towels are too old, there are no sockets to connect the telephone, only in the sink.
Stayed 1 night in Sep 2023
Verified

8/10 Good

Juan

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Is ok 👍
Stayed 6 nights in Jun 2022
Verified

10/10 Excellent

Angel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 2 nights in Feb 2025
Verified

6/10 Okay

Claudia

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
The check-in/reception is very disorganized. I waited 40 minutes to get my room.
Stayed 4 nights in May 2024
Verified

6/10 Okay

Juan Carlos

Liked: Cleanliness, staff & service
Ok
Stayed 3 nights in Jan 2025
Verified

8/10 Good

juan

Liked: Cleanliness, staff & service
I LIKE THE SERVICE THE PLACE AROUND THE HOTEL, CLOSE TO EVERYTHING FURNITURE TOO OLD, AND I DIDN'T GET WIFI SERVICE, BAD WIFI SERVICE NEVER GET WIFI, NO IN THE LOBBY NOT IN THE RESTAURANT, THEY NEED TO UP DATE THOSE SERVICE 😡
Stayed 4 nights in Jul 2023
Verified

4/10 Poor

Mario

Regular
Verified

10/10 Excellent

Leticia

Liked: Staff & service, property conditions & facilities
Ok
Stayed 1 night in Jul 2024
Verified

2/10 Terrible

GERARDO

Disliked: Amenities
A/C poor condition clogged toilet staff nto professional I won’t recommend for no body!
Stayed 1 night in Mar 2024
Verified

2/10 Terrible

elena

Disliked: Staff & service, amenities, property conditions & facilities
The AC was not working, the safe did not work and we called several time to get fixed but nothing was done. There was no where to sit after 10:30 pm because they did not allow anyone outside of the lobby. They were not helpful at all. The only staff that was very helpful was the staff in the kitchen. But other then that I would not return.
Stayed 4 nights in Jan 2025
Verified

2/10 Terrible

PATRICIA

Disliked: Cleanliness, staff & service, property conditions & facilities
This hotel is extremely old and dirty, seems it hasn’t been restored or updated since its opening. The bathroom tub was amazingly rusty, the curtains didn’t work. Hair dryer and iron available only if you sign a document and they telling you that you need to give them back, that’s ridiculous. This is a hotel that I will NEVER come back and that I DO NOT recommend at all.
Stayed 3 nights in Mar 2023
Verified

4/10 Poor

irene

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The property looks old, they painted over the old paint and the paint was cracking. Pool chairs are faded and yellowish. TV's did not work they had to change the TV. My air conditioning did not work and they came to fix it twice but it was still the same.
Stayed 2 nights in Jul 2022
Verified

2/10 Terrible

Velia

Disliked: Cleanliness, property conditions & facilities
Furniture is super old and rusted, towels are REALLY OLD smell humid, NO HAND TOWELS OR shampoo or soap. They don’t offer any amenities. Wall lamps rusted and falling apart. Not even one decoration in any wall. Sofa bed old and dirty. Rooms smell humid. Front desk is falling apart old and not welcoming!!! I think this place used to be beautiful but it’s never been updated. The pool is rusted all around. Simply disappointing!!!
Verified

2/10 Terrible

Freddy william

Disliked: Staff & service, amenities, property conditions & facilities
Everything about the hotel was okay, servers were great, maintenance service was horrible room did not have a functional AC, the safe didnt lock had to call the front desk several times to get anybody to help and several times I never got help to add also had construction at 7:00am in the morning in one of their High end Suites . We had nothing fixed or no help at all I will not recommend this hotel to nobody at all. The last night the AC was blowing at it fullest I was told by maintenance that that's all the AC would blow he also promised me some fans which he never showed up with at all I slept inside of sauna that's the way the room felt. It was horrible communication and no help at all also the hotel does not have a place where you could hang out after 10:30 they turn everything off and expect you to hang around in the lobby it's supposed to be an all inclusive but it's not at all I truly will not be recommending this hotel at all or even go back no customer service horrible experience
Stayed 4 nights in Jan 2025
Verified

8/10 Good

Gabriela

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cumple perfectamente con un lugar para descansar, disfrutar, distraerte sin preocupaciones.
Stayed 3 nights in Mar 2026
Verified

10/10 Excellent

Uriel

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nos gustó todo en general,lo recomendamos totalmente.
Stayed 2 nights in Mar 2026
Verified

4/10 Poor

jose luis

sin jabon en lavabo, esurriendo agua en la regadera, el toallero x caerse solo, sin papel del baño
Stayed 2 nights in Mar 2026
Verified

8/10 Good

JULIO

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Si
Stayed 1 night in Mar 2026
Verified

10/10 Excellent

J

Liked: Cleanliness, amenities, property conditions & facilities
Todo excelente muy buena atención del personal del hotel si volvería a hospesarme ahí , me encanto
Stayed 2 nights in Feb 2026
Verified

10/10 Excellent

Norma Angelica

Liked: Cleanliness, staff & service, amenities
Es bonito, comodo, accesible, necesita mantenimiento, el personal en general es amable, pero hay algunos que no lo son, en el bar pedi hielo y me lo dieron de mala gana, solo detalles en general todo bien.Gracias.
Stayed 1 night in Jan 2026
Verified

10/10 Excellent

juan

Liked: Cleanliness, amenities
Todo bien
Stayed 2 nights in Dec 2025
Verified

2/10 Terrible

JUAN

Muy deterioradas las intalaciones , la habitacion muy vieja las camas unicamente cuentan con una sabana toda percudida y parchada ,
Stayed 1 night in Dec 2025